Misleading answers from AllSlots

Edward D. Wood

Dormant account
Woohoo...I was able to win and to withdraw 1.000$ from AllSlots.

//substory: I reversed the 1.000$ and played...down to 180...got back to Deck the Halls....and ended up with 1002$. NEVER EVER TOUCH YOUR WINNINGS!!

I asked the support to flush my account - and chose moneybookers to get paid.
This morning I looked into my account...nothing. Ok, I recently had some winnings from 32red, 3Dice and Inet. Which are from instantly to overnight.
So I contacted the support. The really friendly person told me that the payment wnet through...here the chat transcript

Marsha:
As for the second withdrawal of $1002, our financial records show that the payment to MoneyBookers was sent successfully. It was allocated in 8 separate payments. Please wait while I give you the exact amount of each payment.

Marsha:
I see thee payments of $50, 3 payments of $100, 1 payment of $150, and one payment of $402.

Marsha:
Sometimes it takes a couple of days to reflect back in the MoneyBookers account. In general, we ask that you allow up to 5 working days.

Well, first I don`t undestand the payment method. But its ok when the sum of the money fits :)
The (for me) strange thing is. IF the money was being send, why isn`t it on my moneybooker-account? Other casinos are able to do the same AND the money IS on my account.

So, this means a) the money is still not send or b)....[here is space for some ideas/theories]
I don`t think that I won`t be paid, but this message is kinda misleading.

Just a paranoid thought.
Maybe a rep reads this and could explain me this?


PS: I know I know this all happened yesterday evening...no hurry. But when it comes to money and winning...the greedy fingers want to touch the money :)

UPDATE: the transaction historie shows: Work in process....PAH!. this stinks like goatcheese 6 weeks in the mediterrean sun!!
 
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drk

Meister Member
this is a real casino BS!

when i send money via neteller or via moneybrookers it's Istant, like mail from hotmail to hotmail.

no money in your acc? they didn't paid!
 

Jasminebed

Grumpy old gal
If they paid to Moneybookers, it would show as PROCESSED, not in process. Have you sent ID verification? Bet that's their next request.

Anytime a casino is giving you misinformation it is disturbing. Plus, this business of processing it in 8 different installments is odd to say the least. Did you by any chance make your deposits in amounts of that size?
 

EasyRhino

Dormant account
I've noticed microgaming (or at least jackpot factory) "cashcheck" can be behind on reality. It's showed cashouts as "in progress" even they they're already in my ewallet.

Give it another day before freaking.
 

me_and_ed

Ueber Meister
CAG
MM
This group which used to excellent is still pretty decent, I had the run around from them a while back but eventually got paid. One other thing I noticed is some of the M/G casino's approve the payout and then send it to the processor, this could also be the delay as it shows done on their end but the delay may be the processing of funds.
 

vinylweatherman

You type well loads
CAG
MM
It is, without a doubt, a "stuck on server" error. These do happen, and CS cannot see them, and will report them as having been "processed".

This "x to y business days to appear" is BULLSHIT Neteller and Moneybookers simply DO NOT WORK LIKE THIS.

As soon as the request to transfer is actually RECEIVED by Moneybookers or Neteller from Inexia (the JF processor), the appearance of funds in the player's account is INSTANT (the speed it takes the computer at Moneybookers to execute the instruction, likely under one second.

The "stuck on server" error is when the instruction to "process" is generated, but is never received by the eWallet. SHOCKINGLY, JF have NO WARNING system in place to detect such failures, the ONLY option is to badger away at CS, and turn the heat up bit by bit, swear if necessary if they continue to spew the bullshit, until they sort it.

How to I know all this,

I suffered this REPEATEDLY over a period of months, and then complained to eCogra. It turned out that a series of errors were occurring within the JF group's processor, and they were simply "fobbing off" the complainant because as far as they were concerned, they submitted the process batch, and it was therefore "done", and the fault was with the eWallet.

There is a simple way to diagnose this though, on the FIRST call, low heat, but INSIST on being told the return transaction codes that you NEED to take this up with Moneybookers. The diagnosis of the above is proven if CS see the payment as "processed", but cannot retrieve the codes from the system. These codes will be confirmation from the eWallet that the transactions have been received and actioned.

IF you can get these codes, THEN put the blame on Moneybookers, give the codes and ask for an investigation.


I once had a "stuck" transaction for THIRTEEN DAYS - and EACH DAY I was fobbed off, and one can only imagine the kind of pressure, impolite, but necessary, it took for someone to actually get their ass over and investigate properly. It was this incident that finally lead to me asking eCogra to launch a formal investigation, and how I found out just how "shaky" their processor can be at times.

They have had AMPLE time to sort this issue out, yet have just dished out the same BULLSHIT to Edward.

About time someone got a PROGRAMMER in to implement a failed transaction "trap" into the systems that gives a near IMMEDIATE warning to the staff, so that a PROPER "excuse" can be passed to the player in the event that the system isn't so efficient the player doesn't even get to notice anything went wrong to start with.

32Red seem to have NO PROBLEM keeping "cashcheck" up to date, so I suspect this is yet more deflection of blame from the casinos to Microgaming. Likely it is the processor that hangs around before updating the cashcheck databases held at Microgaming that players use to check histories.
 

Edward D. Wood

Dormant account
The money suddenly came into my moneybooker-account.
sure, people get faster nervous when it comes to winning.

I never had the feeling that I will ripped off by these guys, but the strange messages, and the "in process" thing in the cashcheck....made me "thinking about it".
you never know - suddenly your the first that got ripped off. it never happened with this company, and then it turns and they went rouge.

again, i was paid. and the time was ok, but it left a feeling.

haha, i am not used to win - so to withdrawal is new to me :rolleyes:

it might be harder to withdrawal from 3Dice, but if...the money comes in instantly. ok, its maybe the company-philosophie....maybe the customer will play on.

i am happy that i got the money. so, there is none else than me to blame for making fire in the powder-room.

merry xmas to you all
 

Jasminebed

Grumpy old gal
Glad you got paid. Did it come in the amounts they indicated to you? Also, I asked previously if your deposits had been made in those amounts. Seems like an odd way to pay $1002.
 

Edward D. Wood

Dormant account
Glad you got paid. Did it come in the amounts they indicated to you? Also, I asked previously if your deposits had been made in those amounts. Seems like an odd way to pay $1002.
Sorry, for the delay...

Well - the money came in one load. And my deposit was (I think) 150$
The other dpeosists so far....uhm. I am glad that I forgot those ones:rolleyes:
 

vinylweatherman

You type well loads
CAG
MM
Sorry, for the delay...

Well - the money came in one load. And my deposit was (I think) 150$
The other dpeosists so far....uhm. I am glad that I forgot those ones:rolleyes:
Perhaps this is simply CS jumping the gun, saying it has been processed when it has merely been sent for processing. Inexia do not process instantly, they set up batches and process them at certain times. I believe there are three "batches", at 8 hour intervals, and a withdrawal is normally processed in the batch that runs after the withdrawal is "sent for processing". It can skip a batch if it arrives too late to be included, but at most the delay should be 16-24 hours, and not up to three days.
Weekends are a little different, they process, but only with the automated service and a skeleton staff. If anything goes wrong, it has to wait for full staff the next working day. Christmas and New Year will produce delays, 2 days of NO processing, and a couple more of limited processing since most staff will want some time off. It will probably be like a long weekend between 24th Dec and 2nd January.
 

spearmaster

RIP Ted
The smaller transactions look like reversed deposits. This is the standard way of paying winnings - return any deposits which can be returned, then pay the balance.

Reversing transactions do take time to process, since they are not straight payments. Doubt it would ever take 5 working days but snafus happen, so they are probably leaving a little room for error. As you can see, in this case it took 1 day (or two, don't know when the OP made the withdrawal so going by post dates).
 

Edward D. Wood

Dormant account
The smaller transactions look like reversed deposits. This is the standard way of paying winnings - return any deposits which can be returned, then pay the balance.

Reversing transactions do take time to process, since they are not straight payments. Doubt it would ever take 5 working days but snafus happen, so they are probably leaving a little room for error. As you can see, in this case it took 1 day (or two, don't know when the OP made the withdrawal so going by post dates).
Hmm. reversed deposits? I don`t know. Can`t remember. But its still strange..from my point of view. Never mind - as long as the sum of the amount is correct.
And YES, nobody wants to be the first in a SNAFU situation.
 

spearmaster

RIP Ted
It wouldn't really make sense for them to pay you in bits and pieces - that's why those are likely to be previous deposits up to 6 months old. I'm sure if you go back and check, that they'll match up.

Anyhow - the reason this is done is because they then don't pay double processing fees - in much the same way as a store merchant would reverse the payment on a returned item.

The good thing is - you got paid in full :)
 

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