millionaire casino problem?

bigtimegambler

Dormant account
Joined
Aug 14, 2009
Location
cali
playing on flash server, bet 200 on 2 hands got disconnected, log back in and im out 400??? happened b4 but when i log back in hand is still there, this time my hands and money is gone, they said they will look into it
 

bigtimegambler

Dormant account
Joined
Aug 14, 2009
Location
cali
few days later and nothing, im asking for all hands played and amounts, they said maybe they look into it but no promises????????? im 100% certain i got ripped off, they have no history of last 2 hands for 200 but money is gone
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
I got ripped here too....I was playing grail maiden and hit 3 scatters betting 5.00 and was paid 10 cents...I uninstalled and will not play at that group anymore.....got the old "malfunction" response.
 

bigtimegambler

Dormant account
Joined
Aug 14, 2009
Location
cali
finally maybe getting somewhere, talked to new person, says there is a diff of 400 they need to look into to dtermine if error, i have my doubts
 

bigtimegambler

Dormant account
Joined
Aug 14, 2009
Location
cali
yea sucks no matter wha t amount, these guys dont seem to care about my 400, always say we will look into it but never do
 

love2winalot

Dormant account
Joined
Feb 10, 2009
Location
Philippines/Visiting Las vegas
Hiya: I just don't get it? Yea yea yea, things go wrong, Casino's make mistakes, Players make mistakes, you get disconnected at your end, you get disconnected at their end, There is a glitch, and so on and so forth.

OnLine Casino's need to understand, that Land Based Casino's do things in a certain manner, and way, for a reason. and that, Pissing a Player off is about the worse thing you can do.

In a Real Casino, if the Player says, "You made a mistake, I won that bet", the Dealer NEVER Says, "To Bad, I already cleared the chips, and there is nothing we can do about it".

What happens is, depending on the game being played, The dealer will go back and turn the cards over, and see that 7-8-4-2, = 21, and the player was right, and did win, or that 7-8-4-3, = 22, and that the player added wrong, and really did bust.

In other games, like Roulette, If the Dealer clears the chips, #25 hit, and the player was betting the 3rd Dozen, and says, "Hey, i won, and i always bet the 3rd dozen". The dealer calls the pit boss over, and says, "I think he had a bet on the 3rd dozen, he usually does, and i accidently took his chip away without paying him". %90 of the time the Pit Boss will say, "Pay Him".

I say %90, as the other way to confirm is to simply call upstairs and look at the tape from the camera. I have never seen this done, but i guess if it was a large bet being disputed, this is what they would do.

No matter who's fault it is, no matter what you are doing on the Internet, once in a while you will get disconnected. There is suppose to be a WRITTEN policy in place that tells you what the procedure is if/when this happens.

This protects both the Casino, and the Player.
 

CURTSONLYLOVE10

Registered
Joined
Jul 28, 2009
Location
NEW YORK
Hiya: I just don't get it? Yea yea yea, things go wrong, Casino's make mistakes, Players make mistakes, you get disconnected at your end, you get disconnected at their end, There is a glitch, and so on and so forth.

OnLine Casino's need to understand, that Land Based Casino's do things in a certain manner, and way, for a reason. and that, Pissing a Player off is about the worse thing you can do.

In a Real Casino, if the Player says, "You made a mistake, I won that bet", the Dealer NEVER Says, "To Bad, I already cleared the chips, and there is nothing we can do about it".

What happens is, depending on the game being played, The dealer will go back and turn the cards over, and see that 7-8-4-2, = 21, and the player was right, and did win, or that 7-8-4-3, = 22, and that the player added wrong, and really did bust.

In other games, like Roulette, If the Dealer clears the chips, #25 hit, and the player was betting the 3rd Dozen, and says, "Hey, i won, and i always bet the 3rd dozen". The dealer calls the pit boss over, and says, "I think he had a bet on the 3rd dozen, he usually does, and i accidently took his chip away without paying him". %90 of the time the Pit Boss will say, "Pay Him".

I say %90, as the other way to confirm is to simply call upstairs and look at the tape from the camera. I have never seen this done, but i guess if it was a large bet being disputed, this is what they would do.

No matter who's fault it is, no matter what you are doing on the Internet, once in a while you will get disconnected. There is suppose to be a WRITTEN policy in place that tells you what the procedure is if/when this happens.

This protects both the Casino, and the Player.
LOVETOWINALOT..i was playing sicbo in AC i was playing the same #'s and at some point decided to put some money on the big #'s coming..well it came about 4 times in a row..i didnt remember i was playing it until the guy called over the pit boss and said someone keeps winning but i dont know who's money it is...that is when i realized i made the bet, but was busy playing my normal #'s..i told them that is my bet and that they could check the camera and see that i put it there and never picked it up. the dealer remembered that i did place a bet there and the pit boss said give it to her..after that i stuck to my normal #'s..didnt even look at the cameras
 

bigtimegambler

Dormant account
Joined
Aug 14, 2009
Location
cali
One of our Representatives will be with you in a moment. The estimated wait time is 8 seconds.
You are now chatting with 'Darvey'
Your Issue ID for this chat is
Darvey: Welcome to Casino Support. How can I assist you today?
you: tranfer me to supervisor plz,
Darvey: May I ask what this is regarding?
you: called yestertday natalie told me she saw a 400$ difference and she would take care of me, lost 400 cuz of error
Darvey: Please hold one moment.
you: hello?
Darvey: I will be right with you.
Darvey: Thank you for your patience.
Darvey: Would you be kind enough to provide me with a detailed information on what actually happened. Perhaps the game you we're playing, the amount you we're playing, the time that the problem seemed to occur to you?
Darvey: The information is needed in order to provide this to Technical Support as from their end they do not see any wrongful hands.
you: gave it all to natalie
you: i lost 400 on last hand but from error
you: 2 200bets
you: im from casinomeister so it would be nice to help me out here
you: she saw a diff of 400
Darvey: Thank you for waiting. I'll be with you in just a moment.
you: ty, im just gonna lose it anyway, i mean i prolly deposit 10k if u give me my money back
Darvey: Thank you for your patience.
Darvey: Nathaly never informed you that there is $400 missing from your account. She just informed you that she noticed that your balance was $775 and realized that at the time your balance was $375. She just couldn't find any game logs reporting your $400 difference.
you: exactly
you: i got an error in game
Darvey: Ok.
Darvey: Do you remember which game that was and the time the error occurred to you?
you: blakj, 6pm sund roughly
Darvey: Alright. Do you remember how much you we're playing for?
you: i said 2 200 games at same time
Darvey: Ok.
Darvey: Alright and what happened after you placed those two bets?
you: booted with some error message
you: i ddidnt get to play
you: log back in 400 missing
you: and no hand to play
Darvey: I'm sorry for the delay. I'll be right with you.
you: np ty
Darvey: I was looking into your account balance and also noticed a balance discrepancy in your account. Which is very interesting.
Darvey: I am going to have to let management look into this for you.
Darvey: Please bear with us and contact us later on during the day regarding the problem that occurred to you.
you: cant u just put the 400 back?
Darvey: Better yet, I'll try to have them call you at the number you have registered with us.
you: ok ty


my update, waiting for a call, i have doubts, i always have to call them
 
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