Baptism by Fire - success Midaur Casino entering the flames

[MidaurOnlineCasino]

Well if they're so important to you to 'entice' new customers. Then don't be so surprised that they're also important to players.

You have a VERY unique bonus system. Therefore it is going to be questioned and criticised.
There are other sites, who also use a cash-only wagering system, although the choice of games, playable with bonus funds, isn't nearly as restricted and the maximum winnings not so severely capped.

I have no doubt that many of your customers have released their bonus funds, assuming they've carried on depositing after their first deposit. But how much has that cost them in deposits to actually achieve?


You say that "Loyalty points can be converted to real money with no wagering requirements" yet there is actually a 1x wager stated in your terms...

• To withdraw your loyalty points, you will need to wager your cash back winnings at least one time.

Those offers that you quote, "10% direct cashback on deposit" is that for everyone or just the few who reach the higher VIP levels?
Since the example given on your promotions page says
Gold deposit offer: claim the promotion, deposit over £/$/€ 100 and get 500 loyalty points . which is £5 or 5%, assuming £100 is deposited not 10%, and I assume this for players with a gold level (which in itself takes 25,000 points to achieve)

Hi @brianmon,

On the further discussions regarding bonusing, we would like to refer to comment #38 of this forum.

You are right that there is a 1x wagering requirement for converted loyalty points. We stand corrected.

Offers quoted are for each loyalty level including new entrants. You can view this by expanding the "blue" status in the loyalty section of your Midaur account.

Have a great day ahead.

 

[brianmon]

Hi @brianmon,

On the further discussions regarding bonusing, we would like to refer to comment #38 of this forum.

You are right that there is a 1x wagering requirement for converted loyalty points. We stand corrected.

Offers quoted are for each loyalty level including new entrants. You can view this by expanding the "blue" status in the loyalty section of your Midaur account.

Have a great day ahead.

I don't have an account. But it's something I'd want to know, before opening an account.
So if you want to be as transparent as you keep saying, in this thread.
Then why not list the loyalty awards for each level on your promotions page?
Rather than just giving examples of higher level rewards?

If I was to guess the rewards for a new (blue level), from reading your promotions page.

I'd get 1% cashback on each deposit...

• Every deposit £/$/€ 1 gives you 1 loyalty point, which is redeemable as £/$/€ 0.01 in your real money account.

plus 0.1% for every £10 wagered

Games Category - Wager (£/$/€) - Earn
Slots - 10 - 1 Loyalty Point

 

[MidaurOnlineCasino]

I don't have an account. But it's something I'd want to know, before opening an account.
So if you want to be as transparent as you keep saying, in this thread.
Then why not list the loyalty awards for each level on your promotions page?
Rather than just giving examples of higher level rewards?

If I was to guess the rewards for a new (blue level), from reading your promotions page.

I'd get 1% cashback on each deposit...

• Every deposit £/$/€ 1 gives you 1 loyalty point, which is redeemable as £/$/€ 0.01 in your real money account.

plus 0.1% for every £10 wagered

Games Category - Wager (£/$/€) - Earn
Slots - 10 - 1 Loyalty Point

Hi @brianmon,

Fully agree, we could publish these higher rewards available to new entrants on the promotions page also.

Loyalty offers vary and are updated from time to time. We run special promotions for registered players only etc..
As such we have only published the minimum benefits that are always available to our players.

In this instance, we will add the offers quoted on this forum to the promotions page also.

Thank you for pointing this out!

 

[goatwack]

Young dynamic team eh

Give it a couple of months on here and that'll soon change to jaded, battle-weary & distant. We'll make sure of it

 

[MidaurOnlineCasino]

 

[pinnit2014]

After the lag-fest of last year, i tried it again tonight and (appears) to be gone.

Minor gripe - why do you need to re-enter the full card details for each deposit?

I'll avoid weighing into the bonus debate at the risk of being meme-d

 

[helafast]

 

[MidaurOnlineCasino]

After the lag-fest of last year, i tried it again tonight and (appears) to be gone.

Minor gripe - why do you need to re-enter the full card details for each deposit?

I'll avoid weighing into the bonus debate at the risk of being meme-d

Dear @pinnit2014 ,

Thank you for your feedback.

We use a number of different Payment Service Providers and you will be redirected to one of them based on a number of variables. The Provider connected to your account for your recent deposit makes the decision to present you with your previously used card or not. This decision is made by the Payment Service Provider and is out of our control. If they have seen your device more often, they will present you with a “quick fill” option. Also, most browsers these days allow you to store your payment methods for a seamless experience.

We have a different solution for players outside of the UK where we do control the pre-fill option. We have taken your feedback on board and will review with our Payment Service Providers if we can make the experience more seamless from the outset.

Thanks again and have a great day ahead.

 

[bamberfishcake]

This is exactly what we mean, casino’s with small print which are not transparent are being cheered and casino’s that are actually fair and transparent are bullied because they make it clear that they do not lend themselves to the numerous ways of bonus abuse and other fraud.

Fair enough and let’s agree to disagree, we will continue to service all the players that like us for all our great qualities. If we have to miss out on bonus hunters… That’s fine

Firstly wanted to thank you for your entry into the baptism of fire. It's good to see.

Not sure you'll find much recommendation for shady casinos on here and the ones that are fair and transparent are protected here not bullied, the mods and the community make sure of that.

My issue with the bonus is it's a big carrot that is restricted in terms of game choice compared to some other sites and I like to play with a bit of freedom. That's my feedback and if you want my business you will change your offer or I will take offers elsewhere. Does not mean I won't play your site, you just won't get my regular business, no big deal for either side.


Not a bonus hunter though I do like a free spin or two. I think you will find most people on here like some kind of reward for loyalty but ultimately what keeps us going back to the same sites are smooth operation and great service.

This is a baptism of fire so the nature is to be criticised and picked apart so your bonus and terms will come under scrutiny. This is the whole point of the process isn't it? To get feedback to increase your traffic and profits.

Good to see the open discussion....keep up the good work, you young dynamic sparrow you!

 

[MidaurOnlineCasino]

Firstly wanted to thank you for your entry into the baptism of fire. It's good to see.

Not sure you'll find much recommendation for shady casinos on here and the ones that are fair and transparent are protected here not bullied, the mods and the community make sure of that.

My issue with the bonus is it's a big carrot that is restricted in terms of game choice compared to some other sites and I like to play with a bit of freedom. That's my feedback and if you want my business you will change your offer or I will take offers elsewhere. Does not mean I won't play your site, you just won't get my regular business, no big deal for either side.


Not a bonus hunter though I do like a free spin or two. I think you will find most people on here like some kind of reward for loyalty but ultimately what keeps us going back to the same sites are smooth operation and great service.

This is a baptism of fire so the nature is to be criticised and picked apart so your bonus and terms will come under scrutiny. This is the whole point of the process isn't it? To get feedback to increase your traffic and profits.

Good to see the open discussion....keep up the good work, you young dynamic sparrow you!

Dear @bamberfishcake

Thank you for your feedback, much appreciated.

Apologies for the belated response today – it was a busy one .

Of course, we understand your comments on bonuses – not in complete agreement but let’s leave this in the middle. Once you are a Midaur member you will see that we do a lot to keep our depositing customers happy and rewards such as free spins, heaps of loyalty points and player competitions are a weekly thing.

We do our very best to provide smooth operations, great customer service and are looking forward to welcoming you at Midaur.com.

This sparrow wishes you a great evening!

 

[TheAverageGuy]

Seems time is running rather fast in the Midaur offices. 36hrs left-15hrs=TIME'S UP

just pointing it out, not needing a reactivation.

cheers!

 

[bamberfishcake]

View attachment 108588

Seems time is running rather fast in the Midaur offices. 36hrs left-15hrs=TIME'S UP

just pointing it out, not needing a reactivation.

cheers!

It states you can verify your account by making a deposit? Now that's verification! 'Give money & Get verified' Personally, I would change that text, that's misleading for me.

 

[colinsunderland]

Got the same, mail at 1.50am telling me to verify within 36 hours, and can do so by logging in and uploading ID. 8.30 this morning, account closed. Well it can stay that way.

Perhaps @MidaurOnlineCasino can explain how making a deposit can verify for the purposes of KYC?

 

[MidaurOnlineCasino]

View attachment 108588

Seems time is running rather fast in the Midaur offices. 36hrs left-15hrs=TIME'S UP

just pointing it out, not needing a reactivation.

cheers!

It states you can verify your account by making a deposit? Now that's verification! 'Give money & Get verified' Personally, I would change that text, that's misleading for me.

Got the same, mail at 1.50am telling me to verify within 36 hours, and can do so by logging in and uploading ID. 8.30 this morning, account closed. Well it can stay that way.

Perhaps @MidaurOnlineCasino can explain how making a deposit can verify for the purposes of KYC?

Good morning @TheAverageGuy, @bamberfishcake & @colinsunderland

We know it is all very confusing, but we all have the UKGC to thank for this.

As you may or may not be aware, from the 5th of May the new UK regulations came in force which dictates that licensed operators may no longer allow access to the casino if the age of the punter has not been verified. This regulation has been enforceable from the 7th of May. As a mitigating measure, we have emailed our entire database of unverified accounts to notify about this change and request to verify the account. As a preventive measure, we have decided on the 7th of May to close all unverified accounts. We simply do not want to risk offering our services to underaged individuals in the interim. It was a last moment decision made after the email was sent. We are aware that this is in slight contradiction to the email notification and that users have had less time than stated. However, we still allow users to verify their account by contacting our friendly customer service team.

I will further explain why making a deposit can verify your account. We use sophisticated systems and 3rd party services to verify the user devices and registration details. As such we can confirm if the registration data is correct and corresponds with records that are accepted by the UK government as a form of “soft” identification. Unfortunately, we have to pay for each check, and in the grand scheme of things, this is very expensive. When a user makes a deposit, we take that burden upon ourselves to pay for this check so that the user has a smooth experience. We have been doing this since launch, and this is why many of our users only faced further verification requirements when certain thresholds were met.

So yes – make a deposit, and we pay for your verification as we do with the payment processing cost also. ‘Give money & Get verified’ is a nice provocative way of saying it – we would prefer ‘Fund your account, and we pay for your verification.’

Hopefully, this explains our motivations and operating procedures.

Have a great day ahead!

 

[colinsunderland]

Thu 09/05/2019 01:50

That was when I got both emails (as you sent 2 the same)
If you new on the 7th you were closing accounts, why not
1. send the verification emails out before the enforcement date
2. send the emails after the accounts were closed

 

[colinsunderland]

ok so Katie opened my account so I could verify.

Thats what I get every time I try, despite them being the exact same documents used at numerous other casinos and the file sizes being around 3mb (being the largest)

 

[MidaurOnlineCasino]

Thu 09/05/2019 01:50

That was when I got both emails (as you sent 2 the same)
If you new on the 7th you were closing accounts, why not
1. send the verification emails out before the enforcement date
2. send the emails after the accounts were closed

ok so Katie opened my account so I could verify.

View attachment 108591

Thats what I get every time I try, despite them being the exact same documents used at numerous other casinos and the file sizes being around 3mb (being the largest)

Hi @colinsunderland,

Not sure why you only received the email on the 9th since the email was sent on the 6th. The new functionality does send reminders so perhaps something is in conflict here. It will be the transition period only. Regardless any depositing players would have never come across these limitations.

As regards the file upload – our load balancer is blocking due to file size and we are now confirming if the setting is allowing the Max 3MB limit.

 

[colinsunderland]

i just tried again, only my dl and it failed, the 2 file sizes are 0.6mb and 1.6mb
Most photos from a phone are going to be over 2mb, its not 1995, I really think you should increase the file size limits!

 

[MidaurOnlineCasino]

i just tried again, only my dl and it failed, the 2 file sizes are 0.6mb and 1.6mb
Most photos from a phone are going to be over 2mb, its not 1995, I really think you should increase the file size limits!

May I ask what the file format is? Currently, only .png, .pdf and .jpg (not .jpeg) files can be uploaded however we are looking into expanding the options.

 

[goatwack]

I don't know much about Midaur or any of its strengths/ flaws, but I will commend the rep on his stellar GIF usage

 

[colinsunderland]

Jpg

 

[johnnymcc1966]

Hi @colinsunderland

Thank you for pointing out that 300% is pretty much unheard of in the UK now!

To elaborate on the bonus wagering;
5. The bonus awarded has no monetary value and only real money wagers contribute to the rollover.
7. The bonus is valid for wagering on all games presented under the "bonus slot" tab in the casino lobby

The T&C's saying slots and videoslots contribute 100% to the wagering...
Correct, real money wagering on all slots and videoslots contributes to the bonus roll over. Wagering with the bonus fund itself can only be done on bonus slots. Wagering with the bonus can help you increase the bonus funds but it will not contribute to the rollover.
I hope this clears things up for you.

Regarding the issue with the password reset, we have been able to replicate and raised it with our technical team for immediate fixing. Like you mentioned it is not affecting the functionality, it is an incorrect notification that was displayed. Thank you for pointing this out!

Wow. I've just popped in to look at this discussion out of pure interest being as I am not signed up to this casino and wanted to see if it was somewhere I would like to play. Based on this reply I will have to say a resounding 'no' to your casino and say that those terms are extremely confusing. If you do want to compete with the better casinos then I'd suggest you look at how they operate and take tips from them. Good luck.

 

[MidaurOnlineCasino]

Wow. I've just popped in to look at this discussion out of pure interest being as I am not signed up to this casino and wanted to see if it was somewhere I would like to play. Based on this reply I will have to say a resounding 'no' to your casino and say that those terms are extremely confusing. If you do want to compete with the better casinos then I'd suggest you look at how they operate and take tips from them. Good luck.

Dear @johnnymcc1966

We would like to refer to comment #38 of this forum topic.

 

[johnnymcc1966]

Dear @johnnymcc1966

We would like to refer to comment #38 of this forum topic.

I've already read it and you are starting to come over in a bit of a condescending manner towards experienced casino players here.
I do not inherently disagree with you having a non withdrawable bonus but I think it takes advantage of players when using it does not count towards the bonus wagering. This is something that another casino do,the name escapes me for the moment and I avoid them like the plague too.

 

[JGslots]

All bonus hunters should be shot on the spot when claiming a bonus. I get it, you need to be competitive whilst also protecting yourselves. It’s good that you don’t bull shot around this fact and are honest about this.

I’m quite strange.

If I don’t like the name of a casino I won’t play there, is that silly? lol

Rob

 

[brianmon]

I've already read it and you are starting to come over in a bit of a condescending manner towards experienced casino players here.
I do not inherently disagree with you having a non withdrawable bonus but I think it takes advantage of players when using it does not count towards the bonus. This is something that another casino do,the name escapes me for the moment and I avoid them like the plague too.

Possibly you're thinking of Royal Panda?
Although they don't have any cap on bonus winnings, and the only restricted games, when playing with bonus funds, are the usual suspects, eg DOA, uncharted seas etc...

 

[johnnymcc1966]

Possibly you're thinking of Royal Panda?
Although they don't have any cap on bonus winnings, and the only restricted games, when playing with bonus funds, are the usual suspects, eg DOA, uncharted seas etc...

Yes,it was Royal Panda.Thanks for the help. Am I correct in saying they too don't count wagering with bonus money as counting towards bonus wagering?

 

[MidaurOnlineCasino]

i just tried again, only my dl and it failed, the 2 file sizes are 0.6mb and 1.6mb
Most photos from a phone are going to be over 2mb, its not 1995, I really think you should increase the file size limits!

Dear @colinsunderland

We can see where you are coming from and we certainly do not live in 1995 anymore. The 3MB limit and file format is dictated by the 3rd party verifier of KYC documentation. If our compliance team is in doubt of a document, we send it through automatically and we have to abide by this file format and size limit.

Also, with these awesome smartphones these days a single image can easily be up to 7MB (believe us we get them over email often). With a front and back image, proof of address etc... you can imagine the storage space required with a few 100K players.

We are not sure why the upload is not working from your end – we rarely come across players that have issues with this. However, let's see if we can do it differently. Would you be able to email the doc to us (at [email protected]) and we can see if we can accept the submission in this instance? Alternatively, you could also make your first deposit in which case we will pay for automatic verification of your account

 

[MidaurOnlineCasino]

All bonus hunters should be shot on the spot when claiming a bonus. I get it, you need to be competitive whilst also protecting yourselves. It’s good that you don’t bull shot around this fact and are honest about this.

I’m quite strange.

If I don’t like the name of a casino I won’t play there, is that silly? lol

Rob

Thank you for your feedback @JGslots

If it is silly not to play at a casino from which you do not like the name… We are not to judge
I personally don’t like bananas – that might be silly too

Have a great day!

 

[MidaurOnlineCasino]

I've already read it and you are starting to come over in a bit of a condescending manner towards experienced casino players here.
I do not inherently disagree with you having a non withdrawable bonus but I think it takes advantage of players when using it does not count towards the bonus wagering. This is something that another casino do,the name escapes me for the moment and I avoid them like the plague too.

Dear @johnnymcc1966

Apologies, we do not mean to be condescending, however, we feel the same way about your comments. Yes, there are casino’s that allow you to roll over a bonus with bonus wagering – we have also seen their marketing expenditure. The big boys in the industry can suffer this against their solid volume of high rollers. Also – by now all bonus hunters already have or had an account with them so they took their losses in their early days.

Have you seen all the no bullsh*t / no bonus casino’s coming up lately…? There is a reason for that. New casinos can simply not afford the stream of hundreds of thousands of bonus hunters that jump on them soon as they offer bonuses with the terms you are suggesting. New casinos who do try to compete with that are not around for very long. It’s a shame that a lot are still manipulated in doing so...

We like our job and know our corporate governance is well up to par to compete with all the big boys – aside from these charity events of course...
You have a great day also sir!

 

[johnnymcc1966]

Dear @johnnymcc1966

Apologies, we do not mean to be condescending, however, we feel the same way about your comments. Yes, there are casino’s that allow you to roll over a bonus with bonus wagering – we have also seen their marketing expenditure. The big boys in the industry can suffer this against their solid volume of high rollers. Also – by now all bonus hunters already have or had an account with them so they took their losses in their early days.

Have you seen all the no bullsh*t / no bonus casino’s coming up lately…? There is a reason for that. New casinos can simply not afford the stream of hundreds of thousands of bonus hunters that jump on them soon as they offer bonuses with the terms you are suggesting. New casinos who do try to compete with that are not around for very long. It’s a shame that a lot are still manipulated in doing so...

We like our job and know our corporate governance is well up to par to compete with all the big boys – aside from these charity events of course...
You have a great day also sir!

I am unashamedly a bonus hunter because I don't have a lot of spare cash but like to play the slots.I suspect most of your potential customers,those you need to run a successful business,are pretty much the same as me. If you want to tempt us,or you may not need us as you are already highly successful? Please continue as you are. You speak about the big boys as if they operate in a different business to you but they are your rivals and those you need to attract customers from. So you need to find a way of doing this by whatever means possible. In my humble opinion,in your current format you will most likely not do this with your current model.

Best wishes.

 

[MidaurOnlineCasino]

 

[paul7388]

Just reread this thread.

May as well make a comment.

Nice to see new casino's going for accreditation .But Normally a baptism of fire the casino is happy to get feedback good and bad and would try and use it to becoming better and more competitive. But in this case it seems the Rep is not really interested in the feedback. Why you keep referring to post #38 i do not get. I have read that a few times and personally the whole tone of that post would make sure that casino was last place i would sign up to.

But i respect your opinion and your reasons for posting the way you do and good luck with the Baptism and hope your casino is successful.

 

[MidaurOnlineCasino]

Just reread this thread.

May as well make a comment.

Nice to see new casino's going for accreditation .But Normally a baptism of fire the casino is happy to get feedback good and bad and would try and use it to becoming better and more competitive. But in this case it seems the Rep is not really interested in the feedback. Why you keep referring to post #38 i do not get. I have read that a few times and personally the whole tone of that post would make sure that casino was last place i would sign up to.

But i respect your opinion and your reasons for posting the way you do and good luck with the Baptism and hope your casino is successful.

Dear @paul7388

We certainly appreciate all feedback, good and bad. When we entered the Baptism we were looking forward to receiving feedback on our website and services. Yet we get annihilated for not giving away money for free. If you read the forum topic, it is suggested we offer bonus structures that will result in a massive loss for the casino. How can this be constructive feedback? How can we become more competitive if the results will make us go bust?

The tone of comment #38 is an attempt to steer away from the reviews that are trying to force operators to become cash cows for bonus hunters.

Again, we welcome all feedback and as you can read from the topic, we are taking it on board positively. Unfortunately, we cannot commit to changing our welcome bonus structure.

We keep referring to our loyalty system and all the other rewards our regular depositing players receive. However, this seems to be ignored.

Thank you for respecting our opinion and your best wishes. We respect your opinion also and wish you a great evening ahead.

 

[BillyGoldblum]

Oh ya that's some real amazing responsible gaming. Come deposit and get verified the UKGC demands it!!

And why you sending that to Canadians who do not fall under the UKGC?

Shameful.

 

[brianmon]

The bonus system is actually a HUGE advantage, to anyone who deposits a reasonable amount, and would normally play without a bonus.
Make a first deposit, to take the maximum bonus (£600).
Play the deposit through. But don't play any of the bonus money (Ie, don't try to increase it, especially with those few games available)
Carry on depositing, as you would have done anyway, being a cash only depositor.
The next thing you know, you've got £600 cashback.

So basically giving free cash away to those who would normally have been playing with cash deposits anyway

 

[johnnymcc1966]

If that was a reply to my comment it is again hugely condescending.Anyway,I'm out and won't be using your casino,not that I or my type of punter seem to matter anyway. It just seems that you are not listening to advice and just simply coming on to defend your current ts and cs and way of doing business.

 

[dionysus]

The bonus system is actually a HUGE advantage, to anyone who deposits a reasonable amount, and would normally play without a bonus.
Make a first deposit, to take the maximum bonus (£600).
Play the deposit through. But don't play any of the bonus money (Ie, don't try to increase it, especially with those few games available)
Carry on depositing, as you would have done anyway, being a cash only depositor.
The next thing you know, you've got £600 cashback.

So basically giving free cash away to those who would normally have been playing with cash deposits anyway

I might be reading it differently

1. Players will qualify for each stage of the bonus only after the previous stage is completed. A stage is completed when a player unlocks the bonus available by completing the wagering requirements, or the player depletes their bonus funds by playing them all, or the bonus expires or is cancelled
2. Players must opt-in to each stage of the bonus and must claim each stage of the bonus via the bonus section of their account
3. Each stage has a maximum bonus value of £/$/€ 200.00 and offers a maximum bonus win of £/$/€ 400.00. The bonus is awarded and locked in a player’s bonus account. The rollover requirement is 40 times the initial bonus amount received at each stage
4. The bonus awarded has no monetary value and only real money wagers contribute to the rollover
5. The real money bonus is awarded if the bonus “requirements are met” (thus unlocking the bonus) and the real money bonus is equal to the bonus balance at the time that the bonus is unlocked, with a maximum of £/$/€ 400.00
6. Any funds over the maximum win value will expire upon unlocking this bonus

 

[brianmon]

I might be reading it differently

1. Players will qualify for each stage of the bonus only after the previous stage is completed. A stage is completed when a player unlocks the bonus available by completing the wagering requirements, or the player depletes their bonus funds by playing them all, or the bonus expires or is cancelled
2. Players must opt-in to each stage of the bonus and must claim each stage of the bonus via the bonus section of their account
3. Each stage has a maximum bonus value of £/$/€ 200.00 and offers a maximum bonus win of £/$/€ 400.00. The bonus is awarded and locked in a player’s bonus account. The rollover requirement is 40 times the initial bonus amount received at each stage
4. The bonus awarded has no monetary value and only real money wagers contribute to the rollover
5. The real money bonus is awarded if the bonus “requirements are met” (thus unlocking the bonus) and the real money bonus is equal to the bonus balance at the time that the bonus is unlocked, with a maximum of £/$/€ 400.00
6. Any funds over the maximum win value will expire upon unlocking this bonus

I'm Just going by the terms listed on the page from the link on the OP

Terms & Conditions
1. This offer is open to online real money Midaur players aged 18+ only
2. The 300% Bonus Match up to £/$/€ 600.00, must be claimed via the bonus section of your account
3. Minimum deposit £/$/€ 25.00
4. Maximum bonus £/$/€ 600.00, maximum bonus win £/$/€ 900.00 and the bonus is awarded and locked in your bonus account, the rollover requirement is 40 times the initial bonus amount received
5. The bonus awarded has no monetary value and only real money wagers contribute to the rollover, the real money bonus is awarded if the bonus “requirements are met” (unlocking the bonus) and the real money bonus is equal to the bonus balance at the time that the bonus is unlocked with a maximum of £/$/€ 900.00
6. Any funds over the maximum win value will expire upon unlocking this bonus and the unlocked bonus funds and the real money deposit must be wagered at least 1 time. I.e. any bonus winnings become available for withdrawal when you have wagered the real money deposit and cash bonus at least 1x. For example, a £/$/€ 50.00 deposit and an unlocked bonus of £/$/€ 150.00 requires a minimum real money wager of £/$/€ 200.00 before a withdrawal can be approved
7. The bonus is valid for wagering on all games presented under the "bonus slot" tab in the casino lobby. The bonus slot offering may change from time to time.
8. The bonus is valid for 14 days after claiming. After this period any bonus fund or bonus winnings will expire and cannot be reclaimed
9. The bonus is available to residents from Austria, Brazil, Chile, Croatia, Cyprus, Estonia, Finland, Gibraltar, Guernsey, Iceland, Ireland, Isle of Man, Jersey, Liechtenstein, Luxembourg, Maldives, Malta, Northern Ireland, Norway, Peru, Russia, Serbia, Slovakia, Slovenia, Switzerland, United Kingdom
10. Cancelling the bonus will result in the bonus funds and any bonus winnings being cancelled and removed from your account 11. Not all games contribute 100% to the wagering requirement. For more information on wagering requirements please see Midaur General Terms and Conditions
12. There is a maximum wager of £/$/€ 5.00 per bet on any bonus. For the purposes of this rule a wager is defined as one roulette spin, one dealt hand in any table game, one slot spin or one play of an instant win game (this includes multi-hand/play games)
13. General bonus Outdated URL (Invalid) apply

 

[dionysus]

I'm Just going by the terms listed on the page from the link on the OP

oh, im not saying youre wrong
im just saying im confused

like, what's wrong with d+b X WR, or B X WR

 

[brianmon]

oh, im not saying youre wrong
im just saying im confused

like, what's wrong with d+b X WR, or B X WR

it's easy to get confused, since there appears to be 4 different offers listed in the bonus terms
5x 200% upto $£200 bonus (which is what I think you quoted)
100% upto $£500
150% upto $£50
300% upto $£600

 

[colinsunderland]

I'll be honest, I have absolutely no idea how the bonus works. To me the terms are unclear, and its fine saying you don't want to go bankrupt, but if no one understands the bonus, that isn't going to be any good for anyone.
Theres a lot of comments in here by players who have been playing for years, who understand bonuses and how they work, and even they can't agree on how this one works.

 

[MidaurOnlineCasino]

Thank you for all the feedback guys.

I think this forum should change its name to Bonus Meister.

Everything regarding bonuses has been said. We will only respond to feedback regarding our casino going forward. Any comments on welcome bonuses – please refer to the previous responses. In particular, @brianmon has a clear understanding and as a depositing player can appreciate our systems. Kudos to you sir!

Have a good weekend everyone!

 

[MidaurOnlineCasino]

Oh ya that's some real amazing responsible gaming. Come deposit and get verified the UKGC demands it!!

And why you sending that to Canadians who do not fall under the UKGC?

Shameful.

Dear @BillyBonanza

If you are never going to deposit why would you register in the first place?

The UKGC enforces its compliance over the company as a whole and not just to the UK players. This is called corporate governance and social responsibility which should not distinct or contradict.

Have a great day ahead!

 

[TheAverageGuy]

Thank you for all the feedback guys.

I think this forum should change its name to Bonus Meister.

Everything regarding bonuses has been said. We will only respond to feedback regarding our casino going forward. Any comments on welcome bonuses – please refer to the previous responses. In particular, @brianmon has a clear understanding and as a depositing player can appreciate our systems. Kudos to you sir!

Have a good weekend everyone!

Sure, take a shot at the majority of the player base.. what could possibly go wrong?

As I see it, what has been pointed out is the very answer to "Why would you even sign up if you weren't going to deposit"

The sign-up is to get a feel for the site, check out the bells and whistles. Kick the tires, read the driver's manual, inspect the safety features and then decide if it's going to be something you want to drive off in.

If the focus is on a specific area of the site from many angles and walks of life, what you've actually received is strong feedback on people on the site who never convert into customers. Those metrics should be rather valuable.. you know, if you were actually seeking to improve your offering rather than defend it from a position of knowing better than those who ultimately are the only true measure of success.. potential future depositors/detractors.

Cheers!

 

[dionysus]

Thank you for all the feedback guys.

I think this forum should change its name to Bonus Meister.

Everything regarding bonuses has been said. We will only respond to feedback regarding our casino going forward. Any comments on welcome bonuses – please refer to the previous responses. In particular, @brianmon has a clear understanding and as a depositing player can appreciate our systems. Kudos to you sir!

Have a good weekend everyone!

With respect, the entire point of this thread is for member concerns and feedback. Irrespective of whether you choose to address any more bonus concerns, members are certainly entitled to and no doubt will continue to express them; and how you address those concerns will have a strong bearing on how well you're received here by players or potential players
Ok, nice shoutout to brianmon, nice guy and all, but that sounded really dismissive to players who may not yet fully understand the system. Because you've pointed out one happy player/member, sod to the rest?

CM are a tough crowd - it doesnt get easier and there's very, very savvy members here with their fingers on the pulse of gaming and a good metric going forward.

 

[dionysus]

Just to add because you've highlighted your own post so I wanted to touch on a couple things
bolded in your quote

Dear all,

Although we really appreciate all the feedback, there seems to be something detrimentally wrong with a lot of these online discussions.

An online casino provides gambling services over the internet. Gambling in a casino gives a punter the chance of winning a part of the stake of others. The casino receives a rake in return which contributes to the significant cost that is involved in providing the service. In general, the cost of providing the services are less than the rake collected. As such operating, a casino can often generate a profit.

There are a significant number of variables that make a casino good or bad. The offering of games and suppliers, payment methods, arrangements of player fund protection, navigation and speed of the site, the speed of the game rounds, the verification processes, customer service, general terms and conditions, customer interactions, loyalty and marketing communications to name but few.

Yet when we browse this and other forums, the vast majority of all comments and feedback is related to bonusing. No casino in the world is set-up to give away free money. There are always terms that protect a casino, most of the times hidden away in small print. For some reason, these are the ones that get cheered and the transparent ones bullied. If a casino was offering bonuses on the terms demanded on forums they would not be around for very long. Giving away money for free is just not a viable business model.

Comments stating that bonusing should allow a player to “try out” the casino games are fair enough. However, this option, available in the same way at nearly every casino is called “Play For Fun” Now again there is something rather strange. If it is so essential to gamble and try out the casino why is it so often referred to that this is achieved by playing the games? The games are not different from other casinos. A Scientific game at casino A is the same Scientific game at Casino B. In this case, we would refer to rate the game developer and not the casino.

The only way you can rate a casino is by making a real money deposit, navigate over the site, verify your account, review terms, check out loyalty programs and interact with customer service. Scavenging the web looking for offers that can earn you a free buck and shouting at casino’s that don’t give it to you is something from another level.

We would like to continue this Baptism of Fire and receive some feedback on our casino operations as we are growing tired defending the fact that we are not a charity.

there's those as are only interested in bonus hunting, sure.
But I'll put me up here as an example.
Using a welcome bonus lets me try games (and I've still to beat WR - this isnt just had over fist gifting here) and a chance to run through some games, check and read Ts and Cs to understand them etc. and go through the process of seeing how well the casino also works with the player..
Was it a smooth deposit?
Were the terms clear?
Was it easy to dep?
Was game X at your site loading vs game X at casino B/how's their interface/integration/site/navigation
How was the WD process?
Was support/rep helpful or not?
These all let ME know going forward if this is a casino where I'll hang my hat.

And the entire Baptism by Fire to address all these and player experiences. I think you're being a bit hard on players here. Would it not behoove you to simply say, ok, maybe some players aren't quite getting it - maybe WE arent quite clear articulating it, let me rephrase that

 

[MidaurOnlineCasino]

Dear @TheAverageGuy , @dionysus and all others,

Sorry for being a bit hard on the players here – it is never our intention to upset anyone.

We will explain how our bonuses work.

1. When you claim a bonus on your deposit you will receive the bonus fund in a segregated wallet.
2. You can use the bonus fund to play on the slots under the bonus tab.
3. Bonus wagering does not contribute to the rollover requirement.
4. When you make real money wagers you will start collecting points that count towards the rollover of the bonus.
5. Once you have collected enough points the bonus will automatically be added to your real money fund.
6. You can follow the progress of your bonus in the “active bonus” section of your account.
7. If you make subsequent deposits or withdrawals your bonus remains active.
8. Most bonuses have a cap (i.e. a maximum amount that can be withdrawn when the rollover has been completed)
9. Claiming a bonus is not an obligation.

Users will also collect loyalty points on deposits and wagering. These loyalty points can be converted for cash in the loyalty section of the account.

Midaur offers its depositing players multiple bonuses every week.

We sincerely hope that this explains and removes any doubts regarding the terms.

Have a great weekend all!

 

[dionysus]

Dear @TheAverageGuy , @dionysus and all others,

Sorry for being a bit hard on the players here – it is never our intention to upset anyone.

We will explain how our bonuses work.

1. When you claim a bonus on your deposit you will receive the bonus fund in a segregated wallet.
2. You can use the bonus fund to play on the slots under the bonus tab.
3. Bonus wagering does not contribute to the rollover requirement.
4. When you make real money wagers you will start collecting points that count towards the rollover of the bonus.
5. Once you have collected enough points the bonus will automatically be added to your real money fund.
6. You can follow the progress of your bonus in the “active bonus” section of your account.
7. If you make subsequent deposits or withdrawals your bonus remains active.
8. Most bonuses have a cap (i.e. a maximum amount that can be withdrawn when the rollover has been completed)
9. Claiming a bonus is not an obligation.

Users will also collect loyalty points on deposits and wagering. These loyalty points can be converted for cash in the loyalty section of the account.

Midaur offers its depositing players multiple bonuses every week.

We sincerely hope that this explains and removes any doubts among the terms.

Have a great weekend all!

apologies if this sounds condescending but it's intended as a compliment.
See -that came across much more player-friendly than referencing a previous post; patiently re-explaing, reiterating your system...and even a smile giph to boot

I still think term 8 if I'm understanding it, is an unfriendly term.
Most bonuses have a cap (i.e. a maximum amount that can be withdrawn when the rollover has been completed)
I dont understand a WD cap if I've turned it over; once WR has been met and converted and it becomes real funds, I'd think then, are fine to build or lose as I saw fit.

 

[colinsunderland]

Thank you for all the feedback guys.

I think this forum should change its name to Bonus Meister.

Everything regarding bonuses has been said. We will only respond to feedback regarding our casino going forward. Any comments on welcome bonuses – please refer to the previous responses. In particular, @brianmon has a clear understanding and as a depositing player can appreciate our systems. Kudos to you sir!

Have a good weekend everyone!

wow.
Heres the thing, I haven't made a deposit because I don't understand the welcome bonus. Nor do others, and on a forum full of experienced players, that should tell you something.
I am not a bonus hunter, I would estimate 90% of my deposits are not made with a bonus, and I refuse most. I can share screenshots to prove that. I do however, take welcome bonuses, as it gives me a feel for the site without risking much of my money, and if I don't like something then it hasn't cost me much.
I also had issues with uploading ID, as you know, so that makes me even more glad there is a welcome bonus, as before I have even made a deposit I have had problems.

However your attitude in the thread makes it very clear you don't like people taking bonuses, which begs the question, why bother offering them if you don't want people to use them?
I won't be depositing at your casino, as clearly by taking the welcome bonus you wouldn't want me to anyway. You should maybe rename it to a 300% unwelcome bonus.