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Microgaming Software Glitch?

Simmo!

Simmo!

Paleo Meister (means really, really old)
CM Veteran (10yr+)
Joined
May 29, 2004
Location
England
Hey guys

Following the latest release of the new games, who's noticing, particularly on the Video Pokers, that graphic animations are choppy, kinda stuttering along?

Its broke innit?

WinXP, PIII - happens here.

Simmoan!
 
Simmo! said:
Hey guys

Following the latest release of the new games, who's noticing, particularly on the Video Pokers, that graphic animations are choppy, kinda stuttering along?

Its broke innit?

WinXP, PIII - happens here.

Simmoan!
Click to expand...


Yep, definitely broked!! Although I did hit a four of a kind on double bonus, so they can leave it broked as far as I'm concerned ;) Like you say, choppy and "flicky" graphics.

A far greater catastrophe is what they've done to Spring Break!! :eek: :eek: :eek:

I've checked this at three different casinos and it's the same at them all... I reckon all the programmers are spending too long staring at the Mermaids norks and took their eye off the ball.
 
These problems have been reported and Microgaming has been alerted to this thread. They have a tech team reviewing the difficulties reported here.

Please post other related technical hassles as they will be monitoring this thread as part of the process.
 
jetset said:
These problems have been reported and Microgaming has been alerted to this thread. They have a tech team reviewing the difficulties reported here.

Please post other related technical hassles as they will be monitoring this thread as part of the process.
Click to expand...

Nice one. Knew you or CM would get here eventually Jet :thumbsup:
 
I've been monitoring the thread as I didn't want to "cry wolf" too early - let's hope this is sorted out fast.
 
In webmaster circles, everyone refers to the occasional major Google algorythym updates by names - like the "Florida" update or the "Allegra" update, which is when major changes happen and things go pear-shaped on rankings for a lot of people.

Maybe we'll come to look back at the "Lara" update and the "Mermaid" update one day with similarly fond memories :)

:D
 
i've had a few problems on the slots at Maple and 7 sultans. some games play very slow, cpu is constantly over 90% usage, and yesterday playing tomb raider every time a win came in the software completely closed down.

and i can't win a thing on Mermaid
 
Programmer thinking

Don't you wonder sometimes if they think that if they make the old favorites so horrible to look at, then you will try the new games? You can bet somewhere some programmer thought the backgrounds were boring and livened them up with that "lovely" green color. UGH!

I am also in agreement about the multi-hand video poker. Take back the lightning speed and let us see what is happening with the cards.
 
quber said:
cpu is constantly over 90% usage, and
Click to expand...
I think they have some sort of 'busy' loop in there, I find that it stays on 100% even if sitting in the lobby doing nothing (with a 2.8ghz p4). Every time I run MG software, the fan on my laptop kicks in, and stays on until I exit. That's just poor programming, I'm afraid.

The bright green colour was probably a chroma-key of some sort. I guess that it was supposed to be automatically replaced by some sort of background image or transparency, but for some reason that hasn't happened. Sometimes these things only happen on certain graphics cards, which might explain why it got past testing.
 
Quick question to those of you experiencing these difficulties, which are proving hard to replicate I'm told.

Do any of you play on laptops?
 
It's possible that the problems have to do with the latest service pack for Windows XP - which has caused Microgaming Flash casinos to be inaccessible. Likely an Active X problem - which would also affect the download casinos.

I have noticed, however, that on my notebook (XP) and my old computer with new LCD screen (Win2K) that the text is suddenly not as clear as it used to be - perhaps the entire display.
 
spearmaster said:
It's possible that the problems have to do with the latest service pack for Windows XP - which has caused Microgaming Flash casinos to be inaccessible. Likely an Active X problem - which would also affect the download casinos.
Click to expand...

Dont think thats the case with me - not updated from XP since 2003 and i can still access the Flash casinos SM.
 
I do sometimes play on a laptop, but it's not just there where the problem is. Also, if it helps, I sometimes play under Windows 98 - where it looks exactly the same as in XP!... Definitely the software itself as opposed to the environment in my humble, non-techy opinion!
 
Simmo! said:
Dont think thats the case with me - not updated from XP since 2003 and i can still access the Flash casinos SM.
Click to expand...

You said choppy... LOL... that's been happening for ages... and always been the case for me no matter what computer or O/S. I have been talking to them about this for quite some time now.

Are you seeing the greenies as well? It's apparently only the most recent updates for XP that are causing the problem with Flash...
 
big_mac said:
I think they have some sort of 'busy' loop in there, I find that it stays on 100% even if sitting in the lobby doing nothing (with a 2.8ghz p4). Every time I run MG software, the fan on my laptop kicks in, and stays on until I exit. That's just poor programming, I'm afraid.
Click to expand...

This point I agree with, though I'm not so sure what causes it. It may also be the reason for the choppiness. My instinct says it has something to do with Active X.

The bright green colour was probably a chroma-key of some sort. I guess that it was supposed to be automatically replaced by some sort of background image or transparency, but for some reason that hasn't happened. Sometimes these things only happen on certain graphics cards, which might explain why it got past testing.
Click to expand...

Also a good point - but the green color wasn't there in the past that I'm aware of. So whatever happened this time around was recent. The point about the graphics cards is quite valid, though.
 
spearmaster said:
You said choppy... LOL... that's been happening for ages... and always been the case for me no matter what computer or O/S. I have been talking to them about this for quite some time now.
Click to expand...

Hmm i only just noticed it tho SM and I play a lot of VP. I had seen it in the past when i had NETeller open - the java gui they used to use (thankfully no more) seemed to screw up graphics on both my PC's.

Are you seeing the greenies as well? It's apparently only the most recent updates for XP that are causing the problem with Flash...
Click to expand...

I can't check Spring Break - my PC closes itself down in protest if i ever try any slot other than Thunderstruck. But i'll buy it a small USB enabled present tomorrow and see if I can blag my way in. :D
 
Some other things I have discovered about the new update:
I removed one of my MG casinos and apparently FLASH was also removed, so that I had to install it again in order to fire up another casino! Strange...

Number two thing (this has happend 4 times now - any confirmation would be nice)
Playing pow gow poker (for fun): It can only play 1000-1300 games before the software crashes. Everything set to max speed. WinXp SP1 here...
 
Microgaming have screwed up haven't they.

I couldn't even get into many of my casinos at first. The software froze at 89% loading menu. This then corrupted the files and rebooting could not fix it as parts of the old and new were left in place, along with uninstalled CAB files.
It was not just a game update though. VCORE.DLL and CASINOLOBBY.DLL are new versions, it is the underlying Viper software that was also changed, not simply an addition of new games.
Casin Action have slipped in some EXTREMELY NASTY changes to T&C with this, and have NOT told the players. I was tipped off on 'winner screenshots' and found it to be true - I will start a thread on this as they are Casinomeister casinos.
 
Glitch - Seriously now.

I am playing under Windows 98SE with IE 6. Fully up to date from Windows Update. 500Mhz Celeron 382Mb RAM, Crappy Packard Bell onboard Graphics Card using Intel Chipset i810-L Ver 6.7 (The final driver upgrade).

The green background on slots affects only some of the casinos, others are OK - the error must be in the various operator builds, and the different way the upgrades are served.

When the upgrade was first triggered I had particular trouble with Casino Action. Comparison with working casinos using Dependence Walker showed no obvious error that was not also seen at others. Such errors were properly trapped, and seemed due to speculative DLL calls due to operating system differences. Casino Action casinos would freeze during the downloading of the upgrade CAB files, leaving the last one with zero bytes and unrequested/downloaded from the server. It was an 'Apache' server. The working control was using a different type of server. After several reinstallations, and several tries, they have now settled down and now work.

I can no longer get at Cashcheck, despite being logged in to my casino and using the $ icon. I get the Cashcheck screen, select the dates, click 'view' and it then tells me I am not logged on to the server. This also happens on the website of 32red. Netscape, though, will allow access through the website. This indicates a browser issue. 32Red have passed this to Microgaming who say that browser settings are the most likely cause. This does not explain why it also fails when in 'trusted sites' though, as settings are very liberal there, no function is restricted there.
 
hi
same problem here ,i played the last days at 32red,desert dollard & alljackopts and impossible to play with their slots,each time i start a session , after about 10 spins the software closed all the windows(game,lobby...) and i get a popup with this vcore.dll who missing or something like this (it's a xpwindow report)
what's the solution ? :confused:
since this micro upgrade i have a memory problem too (message saying :memory full) :confused:
all seem ok with videopoker ,a little slow but i can play.....
 
I am so glad that we are talking about this! I thought it was my computer. But I have been experiencing the problem before the new games download....it's just worse now. I downloaded Spin Palace twice and it was so jerky that my eyes bled and I uninstalled swearing never to go back. All MG sites are worthless for VP in my opinion, slots were not so bad but it was the slots where I got tossed off. I was told it was a traffic problem, one casino said that it slows down at 'peak' playing times. Whatever it is FIX IT!!!! I'm not enjoying my favorite passtime. :(
 
An update which will fix the issue with slow cards and slots will be out shortly, though I don't have a specific date.

They are still looking into the issue with sudden crashes. But strangely enough, I haven't crashed lately.
 
Can you explain a bit more in detail about the poker room problems? I have not seen any information on that. But I have seen this phenomena occur with the casino software as well so it's entirely possible some component is used by both packages.

CPU speed has nothing to do with resource usage - the only difference is that whatever task it is doing will be completed faster. Makes no difference whether you have a Pentium I or a Pentium IV, your CPU usage will still show 100%.
 
Its wierd really. I can play 2 tables on Bet365 with the process "MPPoker.exe" using 1 or 2% of the CPU. Then suddenly my system slows to a crawl and MPP is using 100%. It can be 5 mins after starting play or a hour. Have to close the poker application and sometimes reboot the whole PC. (use a Dell 8400 P4 chip and 1Gig RAM.) Its bloody annoying :(
 
Do you remember exactly what you were doing when the programs started eating 100% of CPU time? Were you like in the middle of a hand, were the cards in the process of being dealt, were you multitasking (other than having two tables open of course)?

This is one problem I know for certain they would like to get to the bottom of - my casino software hasn't done it lately but I used to have the exact same problem and it drove me batty. Furthermore, it ate up huge amounts of my memory and never stabilized...
 
OK I thought id isolate the Prima software and see if the problem occoured.

I rebooted, logged on to AOL :eek: , (Broadband 512) logged in to Bet365. Opened 2 tables and watched the games whilst having Task Manager in the corner. The CPU stayed at 1-3% for 11 mins then suddenly jumped to 80-100%. It stayed like that for another 10 mins (I then shut it down).

When I try on my laptop the whole thing stops as it hasnt got the power of my main PC.

It must be something with the program as I can have tables running on 4 different sites without any probs except Prima.

Also logged in via my PAYG (Virgin net) dialup connection and same thing happened after 6 mins this time. I did this to see if it was AOL in some way causing the problems but thankfully its not.
 
That's useful, thanks. I am quite certain it's something in the software - but exactly what remains to be seen.

What's the OS? WinXP, Win2K or Win9x? Judging by your use of Task Manager I would imagine Win2K or WinXP...
 
this week I had been playing at Grand Hotel. When I logged back in the next day the software acted like it was reloading. When it came up it was the old software! No new games, and it ran fast! I called to see what was going on and they said that their techs had been getting some complaints about some software problems. (duh) Next day the new software was up again and
s l o w like it was before. I won't play 32 Red anymore, it is so jerky and slow I get frustrated. River Belle is fine and since I'm winning there this week I think I'll stay there until the problem is fixed everywhere else. Don't you think this is hurting MG casinos? I know I have spent a lot less since the problem started.
 
nafanny29 said:
OK I thought id isolate the Prima software and see if the problem occoured.

I rebooted, logged on to AOL :eek: , (Broadband 512) logged in to Bet365. Opened 2 tables and watched the games whilst having Task Manager in the corner. The CPU stayed at 1-3% for 11 mins then suddenly jumped to 80-100%. It stayed like that for another 10 mins (I then shut it down).

When I try on my laptop the whole thing stops as it hasnt got the power of my main PC.

It must be something with the program as I can have tables running on 4 different sites without any probs except Prima.

Also logged in via my PAYG (Virgin net) dialup connection and same thing happened after 6 mins this time. I did this to see if it was AOL in some way causing the problems but thankfully its not.
Click to expand...


I've had the same problem with prima....XP pro, SP2.

Seems it only happens with 2+ tables open though.
 

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