prindi
Senior Member
- Joined
- Feb 12, 2003
- Location
- Valencia, CA
Can someone shed some light for me on this? I was told that by Villento Brands about Microgaming locking accounts that were opened during a certain time frame. Is this across the board? Or is this just a case of a personal preference to lock the casino account because I have not made my first deposit yet?
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You are now chatting with 'Jeremy '
diane: i was trying to log into rich reels and it said its locked
Jeremy : Hi Diane
Jeremy : How may I help you today?
diane: i dont recall having a problem with the password
diane: acct no is trrxxxxxxxx
Jeremy : Your account at Rich Reels account has been locked due to legislation regarding US Players.
Jeremy : Your Villento account remains open however.
diane: i dont understand?
Jeremy : There has been a legislation passed in the US..
diane: when?
Jeremy : This restricts US Players..
Jeremy : It has been some time now, unfortunately I am unaware of the exact date, however your account has been locked by Microgaming and will remain locked
Jeremy : I do apologize for the inconvenience but this is out of our hands and contingent on the US legislation
diane: I dont understand. I opened that acct long before microgaming restricted new us players
Jeremy : I do apologize for the inconvenience but this has been advised by Microgaming.
diane: I am sorry but this doesn't make sense to me
diane: it was open a couple day ago
diane: is my villento acct going to be locked?
diane: and lastly did this account get locked because I had not made a deposit yet?
Jeremy : Your Villento account should be fine since it has been registered in 2006
diane: and if you dont mind if you could answer my last question? I would be appreciative!
Jeremy : Details reflect that it has been locked due to the restriction of US Players.
diane: if i can ask..what restrictions?
diane: what is the criteria for one and not another?
diane: Im just not understanding this at all
diane: If i remember correctly the only restrictions here in the u.s. is the transfer of money
diane: im not aware of other restrictions?
Jeremy : These are legislations in the US
diane: that has been passed?
diane: i guess im just not aware of this
diane: if your not sure its ok with me for you to say you dont know.
Jeremy : It could be possible that you are not aware of this legislation..
diane: what legislation?
diane: is this recent?
Jeremy : All accounts which were opened within that particular time bracket...
Jeremy : ...unfortunately had to be locked..
diane: oh ok..your criteria is accts opened within a certain timeframe
diane: ok..
diane: and thats microgaming?
Jeremy : You are not the only Player to experience..
diane: no problem..just trying to understand
Jeremy : In fact this is across the board..
Jeremy : with all Microgaming casinos
diane: i see..so there is a date or period that they locked accts if they were more recent?
diane: do you know what that time frame is?
Jeremy : That's right Diane
Jeremy : I am uncertain as to the specifics of this legislation.
diane: when you say legislation are you saying something to the effect that microgaming made a decision on?
diane: or something that is a law?
diane: im not following
Jeremy : Legislation is in reference to the law passed in the US..
diane: it was passed? ok
diane: can i ask you what exactly it is about?
Jeremy : Other than this, there would be no reason why we and you would be restricted
Jeremy : It would have been a pleasure to host you Diane..
Jeremy : It's unfortunate that we were informed by Microgaming that certain accounts have to be locked due to US laws.
diane: thanks for your time jeremy.
diane: bye
Jeremy : You're most welcome!
Jeremy : Thank you for chatting, bye for now.
What am I missing here?
Please wait for a site operator to respond.
You are now chatting with 'Jeremy '
diane: i was trying to log into rich reels and it said its locked
Jeremy : Hi Diane
Jeremy : How may I help you today?
diane: i dont recall having a problem with the password
diane: acct no is trrxxxxxxxx
Jeremy : Your account at Rich Reels account has been locked due to legislation regarding US Players.
Jeremy : Your Villento account remains open however.
diane: i dont understand?
Jeremy : There has been a legislation passed in the US..
diane: when?
Jeremy : This restricts US Players..
Jeremy : It has been some time now, unfortunately I am unaware of the exact date, however your account has been locked by Microgaming and will remain locked
Jeremy : I do apologize for the inconvenience but this is out of our hands and contingent on the US legislation
diane: I dont understand. I opened that acct long before microgaming restricted new us players
Jeremy : I do apologize for the inconvenience but this has been advised by Microgaming.
diane: I am sorry but this doesn't make sense to me
diane: it was open a couple day ago
diane: is my villento acct going to be locked?
diane: and lastly did this account get locked because I had not made a deposit yet?
Jeremy : Your Villento account should be fine since it has been registered in 2006
diane: and if you dont mind if you could answer my last question? I would be appreciative!
Jeremy : Details reflect that it has been locked due to the restriction of US Players.
diane: if i can ask..what restrictions?
diane: what is the criteria for one and not another?
diane: Im just not understanding this at all
diane: If i remember correctly the only restrictions here in the u.s. is the transfer of money
diane: im not aware of other restrictions?
Jeremy : These are legislations in the US
diane: that has been passed?
diane: i guess im just not aware of this
diane: if your not sure its ok with me for you to say you dont know.
Jeremy : It could be possible that you are not aware of this legislation..
diane: what legislation?
diane: is this recent?
Jeremy : All accounts which were opened within that particular time bracket...
Jeremy : ...unfortunately had to be locked..
diane: oh ok..your criteria is accts opened within a certain timeframe
diane: ok..
diane: and thats microgaming?
Jeremy : You are not the only Player to experience..
diane: no problem..just trying to understand
Jeremy : In fact this is across the board..
Jeremy : with all Microgaming casinos
diane: i see..so there is a date or period that they locked accts if they were more recent?
diane: do you know what that time frame is?
Jeremy : That's right Diane
Jeremy : I am uncertain as to the specifics of this legislation.
diane: when you say legislation are you saying something to the effect that microgaming made a decision on?
diane: or something that is a law?
diane: im not following
Jeremy : Legislation is in reference to the law passed in the US..
diane: it was passed? ok
diane: can i ask you what exactly it is about?
Jeremy : Other than this, there would be no reason why we and you would be restricted
Jeremy : It would have been a pleasure to host you Diane..
Jeremy : It's unfortunate that we were informed by Microgaming that certain accounts have to be locked due to US laws.
diane: thanks for your time jeremy.
diane: bye
Jeremy : You're most welcome!
Jeremy : Thank you for chatting, bye for now.
What am I missing here?