Microgaming - Casino Share not really too good with the "Sharing" part...

[lmb219]

Ok, I am SO furious I'm seeing red! First, this whole thing with US players getting scaled down, sub-par versions of the Microgaming casinos just plain stinks. That said, I have been a depositing member at just about every Microgaming casino for as long as they've been around. Casino share sends me an email saying to welcome in their brand new "US" casino (read - kinda lame), I'd get 20 free spins on Big Kahuna, AND 100% deposit bonus up to $300. Well, I made my deposit, and since the bonus wasn't credited automatically, went to chat. Someone named JeJe or some such indicated that I'd receive my 100% within 4 hours, and that I was "on the list" (?). 12 hours later, still no bonus. I go to chat again, and speak with a VERY patronizing, VERY condescending rep named "Pascal", I believe. He said I am on no list, and if I'm not on the list, I don't get the bonus...PERIOD. I sent him a screen shot of the email I received from them, with my account number on it and everything, and still...NOTHING. It went back and forth quite a bit more, but I'll spare you the gory details. This has been 2 days now, and I don't expect anything from these guys at this point, but I just had to vent. How can they pull this in such a highly regulated industry????? Thanks for listening!

 

[darkpixie]

I found Casino Share to be stingy with their advertised bonuses in the past as well. I was never credited with bonuses I should have been etc. Best way to deal with this is DO NOT PLAY a cent, withdraw your money and play at a reputable casino.

 

[WyldGirl]

Microgaming - Casino Share not really too good with the "Sharing

OMG does this sound familiar!
They told me we had to go to one acc# and since my players palace acc was active kept that and closed the casino share. I have been getting free spin emails but they have the CS acc# on them so are not being honored!
I have a copy of a chat from JeJe that says they will be honored then a chat with Pascal that was VERY rude and insulting!
I just posted a comment for Mario in the reps section.