Announcement Meister Minions winners - October 2016

conker

Dormant account
Joined
Feb 10, 2012
Location
UK
Hello all,

Slightly later than normal, I have some Meister Minion winners to announce. I was planning to do it yesterday, but didn't want our worthy draw winners being TRUMPED! So decided to wait an extra day :eek2:

Thanks to all the great Minions who took the time to post data on the casinos they have made withdrawals from in the past month. A special mention to some top contributors, such as Shewoff and Ternur, who did a fantastic job in October.

Oct Winners 2016
JdRocks - $50 voucher
jonmincher - $25 voucher
babyjoker - $25 voucher

Congrats to the winners, I will be in touch with you later today to sort out your prizes!

help-clipart.jpg

Forgive me for the touch of irony in using Uncle Sam, in this time of much confusion, soul searching and hysteria. However, the truth is Bryan and the MM Mods have been brainstorming a few ideas to improve the Meister Minions part of the forum and, more importantly, looking to broaden the type of data we collect from the casinos we all play at. Up to now the only data that we have been collecting is about withdrawal times. Obviously this is very important stuff and possibly the single most important point of interest when deciding to play at a new casino. However, there may be other stuff that you are also interested in, which collectively we could be gathering. Ideas that we have been currently floating include:

Country restrictions

Game restrictions

Bonus related data

So here's your chance, let us know what is important to you. The Minions are here for the community and by helping each other we can improve the overall experience we have when we sign up and join a new casino.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Congratz all.. :):thumbsup:

Didn't have many entries in October unfortunately as I did not manage to make a lot of WD's. :rolleyes:
Hope to get back to a nice win streak soon. :thumbsup:
 

conker

Dormant account
Joined
Feb 10, 2012
Location
UK
PM'd winners, well done guys!

Don't forget to post your thoughts on information you would like to know about casinos before you deposit and play. Here are a few suggestions to get the grey matter working:

Welcome Bonus play-thru

Games restricted in the bonus

Cashout limits: daily/weekly/monthly

Owner of casino (if not already known)

Comp frequency

VIP rating/rewards

Game restrictions

Deposit method restrictions

KYC completion times

Basically anything that is important to you, we want to know about it.

Don't be shy!
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Communication is a key point which needs to be a part of accredited casino data I feel.

Average response time to e-mails, 'tickets' (support) - Competency of CS staff (response time also for live help)

This could also include response time from CM reps.

There is an awful lot of 'blanking' going on right now, won't name and shame but defo part of the big picture IMO.
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Communication is a key point which needs to be a part of accredited casino data I feel.

Average response time to e-mails, 'tickets' (support) - Competency of CS staff (response time also for live help)

This could also include response time from CM reps.

There is an awful lot of 'blanking' going on right now, won't name and shame but defo part of the big picture IMO.

Congratulations to last months winners :thumbsup:

I would echo what Jon has said above although some categories could be so subjective that the data would be not be able to give a fair reflection of any given Casino.
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
I think the rep response time is a great idea.
Also a rating for customer service and wagering requirements.
And casino's who wont let you take bonuses with e wallet
 

jjezebel37

Dormant account
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
Communication is a key point which needs to be a part of accredited casino data I feel.

Average response time to e-mails, 'tickets' (support) - Competency of CS staff (response time also for live help)

This could also include response time from CM reps.

There is an awful lot of 'blanking' going on right now, won't name and shame but defo part of the big picture IMO.

I'm not naming and shaming either, however I sent a PM to a highly accreditated casino rep on Sunday and still no answer!!
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
I'm not naming and shaming either, however I sent a PM to a highly accreditated casino rep on Sunday and still no answer!!

I sent 2 PM's to a rep almost 2 months ago and never got a reply.

Although the issue was sorted out on the casino itself, it would have been nice to get a reply, as the rep may or may not have an idea if the issue was sorted.

Not deposited at that casino since.
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
I just think that making solid assessments on subjective points from such a small pool of data could appear that this community is holding casino's to ransom. The results could deter Casino's from seeking accreditation or giving up on bothering if they already have it. The minions are not assessed upon there suitability to be impartial or fair at this point so I think that it is only fair that limits should be kept.
 

jjezebel37

Dormant account
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
I sent 2 PM's to a rep almost 2 months ago and never got a reply.

Although the issue was sorted out on the casino itself, it would have been nice to get a reply, as the rep may or may not have an idea if the issue was sorted.

Not deposited at that casino since.

Me either. They've blocked my account for no reason.

Perhaps I'll just keep it shut.
 

conker

Dormant account
Joined
Feb 10, 2012
Location
UK
Well it is very interesting the points coming back, almost all focusing on the speed and competency of cs.

My hesitation with collecting data on customer support is that it can be completely subjective. A casino may give you a reply in 3 seconds, but may not fix your issue for a week. Where as another casino may not reply for 24 hours, but get everything resolved immediately. There is no way to measure tone of voice, experience of operators etc. What we may have to consider is some sort of rating, based on Minions experiences.

Thanks to those that replied to my request for recommendations, please keep them coming if you have any more.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I'm not naming and shaming either, however I sent a PM to a highly accreditated casino rep on Sunday and still no answer!!

Not a surprising read hun :(

Problem I see at the moment though is its not just one or two, there is a handful and a handful which sadly seems to be growing.....

Similar story here, I contacted CS at another accredited casino and they took details with a promise to escalate the matter and get back to me. This was Monday of this week.

Friday morning and surprise, surprise no contact (knew it would be the case) I took this route/method as their rep is also AWOL and rarely replies to PM's

Part of being accredited is an active rep and CM does a bigger job for the casinos when accredited than I fell the actual casino realises and appreciates by way of encouraging business etc.

Having this data in the review could have the 'side effect' of giving reps (where needed) a much needed kick up the rear end :p

I appreciate there is more to life than CM for reps but 15 minutes out of your their working day to have a quick check has to be worth it IMO to keep an excellent reputation for their operation, especially with the huge volume of competition about nowadays!
 
Top