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Manual Flushing/Locking Withdrawals at Rizk

Captain Rizk

Captain Rizk

Dormant Account
Joined
Oct 2, 2015
Location
Malta
I have seen a lot of threads about this topic and it is a very hot one. Whilst you have always been able to ask through live chat to have your withdrawals "locked" we have now added the capability for you to do this yourselves. I wanted to make sure that all CM members that request a withdrawal at Rizk are aware.

Once you have requested your withdrawal if you go to "my account" and select "transactions":

my account.webp

You will then see your list of transactions including any withdrawals. Here you have the option to either "cancel" (reverse) or "Lock" (flush) your withdrawal:

my transactions.webp

If you click on "Lock" then you will shown this screen.

lock it.webp

Click on Yes and job done. The transaction will then be marked as "waiting approval"

We will of course make every effort to process the payments as quickly as we possibly can but this is a sure fire easy way to stop those itchy fingers whilst we do.

We believe that this is just another obvious and "No Bullshit" approach.
 
Oh my God, finally a casino with the right approach and that listens to feedback on here. This was such a sore point for many and now players can have some peace of mind. What a great precedent to set, others should follow suit for sure!


Truly outstanding Rizk:thumbsup:
 
Captain Rizk said:
I have seen a lot of threads about this topic and it is a very hot one. Whilst you have always been able to ask through live chat to have your withdrawals "locked" we have now added the capability for you to do this yourselves. I wanted to make sure that all CM members that request a withdrawal at Rizk are aware.

Once you have requested your withdrawal if you go to "my account" and select "transactions":

View attachment 69241

You will then see your list of transactions including any withdrawals. Here you have the option to either "cancel" (reverse) or "Lock" (flush) your withdrawal:

View attachment 69242

If you click on "Lock" then you will shown this screen.

View attachment 69243

Click on Yes and job done. The transaction will then be marked as "waiting approval"

We will of course make every effort to process the payments as quickly as we possibly can but this is a sure fire easy way to stop those itchy fingers whilst we do.

We believe that this is just another obvious and "No Bullshit" approach.
Click to expand...

Great addition to the cashier. Thanks Cap'n:thumbsup:
 
Very interesting to observe which casinos do not implement this option in the coming weeks, and their interpretation of Responsible Gambling towards their customers.

Or if indeed it is just a PR exercise and that they will do their utmost to make flushing difficult. Here's hoping not.

Rizk have just blown this wide open and set the standard :)
 
Last edited:
Captain Rizk, you just earned my utmost respect. I bow to you to say a representative thanks for all those who are "easy reversers" and will benefit tremendously from this RG feature to control their gaming.

Number Color & Co. - eat this!!! :D


EDIT: Could one of the UK CM members send this to the UKGC to show them how RG is being done. :thumbsup:
 
Harry_BKK said:
Captain Rizk, you just earned my utmost respect. I bow to you to say a representative thanks for all those who are "easy reversers" and will benefit tremendously from this RG feature to control their gaming.

Number Color & Co. - eat this!!! :D


EDIT: Could one of the UK CM members send this to the UKGC to show them how RG is being done. :thumbsup:
Click to expand...

So impressed with this, a couple of hours on and it still hasn't sunk in how big this is. This is monumentally good news for the industry and beats even getting a decent cashout....that feeling goes away (and the money) but this affects everyone involved in the industry and gives players some self-control back.

Can't wait to see how this plays out now, number colour must be feeling pretty redundant. Like they weren't resting on their laurels already.

All casinos should take note :cool:
 
Although I'm not much of a reverser, I can appreciate that this will help a lot of people who are.
It also shows a commitment to responsible gaming.

So to show my appreciation and respect for Rizk, I've just made a £100 cash donation to their site.

Let's hope more operators follow Rizk's example
 
Reversing sure gives a casino short term gain - but it can leave such a bad feeling for a player even though yes we all are responsible for our own choices, that it can effect the relationship between player and casino.

Rather allow the player to be in FULL control of the experience win or loose. Like land base you only wait as long as it takes the cashier to flip the chips to £. Choosing when you hit the cage is of course another matter.

But over all this is a great function now at Rizk. I will be playing here again for sure when my Tab is up.
 
That is really excellent and also commercially sound for the casino.As a user of the "take a break option" on other sites when its implemented the whole account is locked meaning the withdrawal is safe but also the casino cannot benefit from any more deposits in that period.This should suit player and casino alike and is exactly the way it should be across the board. Kudos to Risk:thumbsup:
 
Weird how I haven't taken the 'Rizk' to play there yet myself. I had registered but was hit with an email stating I needed to verify before depositing, which is fair enough and in hindsight probably the best way of doing it.

Assuming there isn't a window in which to do this in- it was about four months ago :eek:

Time to rummage the paperwork to find some KYC-related stuff! Rizk is obviously highly thought-of and it's time to see for myself, especially after today's revelations!!
 
This is excellent and exactly what all good casino's should be doing.

Funnily enough having a disagreement in the viks casino thread with the rep attempting to say having a pending period of 24 hours is for the customers benefit, not theirs, no, this is for the customers benefit and what other casino's should take notice of, unless they have a fast payout system in place, ie, videoslots.
 
goatwack said:
Weird how I haven't taken the 'Rizk' to play there yet myself. I had registered but was hit with an email stating I needed to verify before depositing, which is fair enough and in hindsight probably the best way of doing it.

Assuming there isn't a window in which to do this in- it was about four months ago :eek:

Time to rummage the paperwork to find some KYC-related stuff! Rizk is obviously highly thought-of and it's time to see for myself, especially after today's revelations!!
Click to expand...

It is the best way. Do the donkey work first, avoid the pain later.

Besides, it was a very easy thing to get sorted, thanks to Irene and Nikolai (the two CS people I spoke to when getting verified).
As the Rizk slogan would say....no bullshit.

As for this new player-friendly, player-EMPOWERING feature.....MASSIVE R-E-S-P-E-C-T to the Captain and his crew. :thumbsup::notworthy
 
As you all know i am a staunch supporter of RG features as discussed in the ONE thread some months ago. :rolleyes: :)

Until now i saw the VS RG options as the most comprehensive available. Combined with the fast 24/7/365 payments it was in my view pretty much the max a casino should/could offer.

However, Rizk has taken this now to yet another HIGHER level, one that takes great courage and foresight to do as it could mean short term financial "losses". In the long term though a happy "in-control" player will be much more a returning player than a frustrated "reverser". Together with their other self-set RG features i think we have a pretty perfect example how a responsible casino operator should be.

Until now I had appr. 90% of my gaming split between 2 casinos (VS &Bet-at), mainly because they accept Ecopayz, the nice VIP perks, great support, fast payments and their solid approach to RG. However, from now on this will be a 3-way split between those 2 and Rizk (I'll happily forget in this case the higher Neteller charges, the other things were positively ticked-off on my list already), purely out of respect for taking such a responsible approach and empowering the player.
 
Yes, respect to Rizk casino and a standard set high that other casinos must follow in my opinion when it comes to enabling a player not to reverse.

Now work on the debit card fee when depositing and you may see some deposits coming your way once I can play there again after my self exclusion fiasco at Guts expires in August.
 
Great move Rizk. I applaud you for that. No bullshit indeed. :thumbsup:

On a side note. How is this feature affecting the subscore of "Reverse time" in the casino rating system?

Reverse Time
The reverse time is the amount of time that your funds are available to be reversed from pending withdrawal to playable. In other words it's how long you have until you cannot play your winnings back. The shorter time the better. This is how it works:
0 hrs - highest
1 - 12 hours - high
13 - 24 hours - medium
25 - 48 hours - low
+48 hours - lowest

So if a withdrawal request is processed in 2 hours it will be available for a reversal for 2 hours still, but it's obviously not as bad as a casino that doesn't offer the "locking withdrawals" facility. If a player directly locks his withdrawal it effectively has no reverse time. IMHO the locking withdrawals facility is good enough to lower the reverse time to 0 for Rizk. Your thoughts?
 
hedgehok said:
Great move Rizk. I applaud you for that. No bullshit indeed. :thumbsup:

On a side note. How is this feature affecting the subscore of "Reverse time" in the casino rating system?

Reverse Time
The reverse time is the amount of time that your funds are available to be reversed from pending withdrawal to playable. In other words it's how long you have until you cannot play your winnings back. The shorter time the better. This is how it works:
0 hrs - highest
1 - 12 hours - high
13 - 24 hours - medium
25 - 48 hours - low
+48 hours - lowest

So if a withdrawal request is processed in 2 hours it will be available for a reversal for 2 hours still, but it's obviously not as bad as a casino that doesn't offer the "locking withdrawals" facility. If a player directly locks his withdrawal it effectively has not reverse time. IMHO the locking withdrawals facility is good enough to lower the reverse time to 0 for Rizk. Your thoughts?
Click to expand...

With the option to lock its up to the player to set the reverse time to 0 and as that option is there i also think it should reflect 0 in the scoring
 
I have a very quick question for Captain Rizk - Once you click 'Lock' does that mean it is locked until the money hits the players account? I see there is a 'cancel' button next to 'Lock', just wondering what that does.

I concur with other posters that this move is very smart by Rizk and other casinos NEED to follow your lead, as the whole Reverse withdrawal option is something that infuriates a lot of players.
 
conker said:
I have a very quick question for Captain Rizk - Once you click 'Lock' does that mean it is locked until the money hits the players account? I see there is a 'cancel' button next to 'Lock', just wondering what that does.

I concur with other posters that this move is very smart by Rizk and other casinos NEED to follow your lead, as the whole Reverse withdrawal option is something that infuriates a lot of players.
Click to expand...

I would guess that 'Cancel' in this case means reverse, IE cancel the withdrawal. I think I read that once you click 'Lock' then all 'buttons' will disappear and it will simply show 'Awaiting Approval' :thumbsup:
 
conker said:
I thought that might be the case, as otherwise it would be a little bit pointless having the lock.
Click to expand...

Yes exactly what Jon said! Where you see Cancel/Lock in the second image, that is before you have clicked lock. Once you have "Locked" your withdrawal, the status becomes "Waiting approval" - as you can see for the first transaction in the list of that image.

Hope that makes sense.....
 
I know the buck stops with the player but this tool *would* have saved me a couple of grand at least. They were last seen scattered to the four winds :mad:

This feature is going to save players a lot of money and stress, and can even have life-changing repercussions for those unable to normally control their gambling urges.

Most commendable is how Rizk have taken it upon themselves to introduce this when they could have just sat back and waited for others to act first. Or even not at all. We musn't forget that they're likely to take a sizeable financial hit based on this gesture and I think it's a very selfless act on their behalf.

11/10 :)
 
goatwack said:
I know the buck stops with the player but this tool *would* have saved me a couple of grand at least. They were last seen scattered to the four winds :mad:

This feature is going to save players a lot of money and stress, and can even have life-changing repercussions for those unable to normally control their gambling urges.

Most commendable is how Rizk have taken it upon themselves to introduce this when they could have just sat back and waited for others to act first. Or even not at all. We musn't forget that they're likely to take a sizeable financial hit based on this gesture and I think it's a very selfless act on their behalf.

11/10 :)
Click to expand...

Tell me about it, lost over 20K in pending withdrawals last year at numbercolor :eek: .... and this year when i started using TAB they conveniently removed it. :rolleyes:

Responsible Gaming means to me to allow the player to be in control of his gaming, be it the amounts deposited, the point to stop and withdraw etc. Rizk is now the one and only online casino that gives the player full control from the beginning (depo, loss limits) to the end of his session (lock withdrawal), no questions asked, no forms to fill out, no emails to be sent, no CS to be spoken to...just plain control of his account. Period!

And that is what i expect from a modern casino.
 
Harry_BKK said:
Tell me about it, lost over 20K in pending withdrawals last year at numbercolor :eek: .... and this year when i started using TAB they conveniently removed it. :rolleyes:

Responsible Gaming means to me to allow the player to be in control of his gaming, be it the amounts deposited, the point to stop and withdraw etc. Rizk is now the one and only online casino that gives the player full control from the beginning (depo, loss limits) to the end of his session (lock withdrawal), no questions asked, no forms to fill out, no emails to be sent, no CS to be spoken to...just plain control of his account. Period!

And that is what i expect from a modern casino.
Click to expand...

Exactly that. One casino removes flushing altogether and makes TAB difficult whilst being really obtuse, whilst another listens to its player base and acts accordingly. Best reaction I've seen on here since I joined and am glad to have witnessed it! :thumbsup:

As we all know, reversing is only there for the casino's benefit. Wonder how many value profit margins over helping players, now that the cat has been let amongst the pigeons hehe :cool:

"We have decided to continue implementing the Reversal facility to benefit the player and give them full control over their funds"

Yeah you know who you are!! :mad::mad:
 
Harry_BKK said:
Tell me about it, lost over 20K in pending withdrawals last year at numbercolor :eek: .... and this year when i started using TAB they conveniently removed it. :rolleyes:

Responsible Gaming means to me to allow the player to be in control of his gaming, be it the amounts deposited, the point to stop and withdraw etc. Rizk is now the one and only online casino that gives the player full control from the beginning (depo, loss limits) to the end of his session (lock withdrawal), no questions asked, no forms to fill out, no emails to be sent, no CS to be spoken to...just plain control of his account. Period!

And that is what i expect from a modern casino.
Click to expand...

Credit where credit is due, but that is not quite right. Every casino without a pending period is at least equally good in that regard. Betat or Royalpanda for example. In fact these are even slightly better, because you don't even have to "lock" your withdrawal because it's instantly flushed.
 
hedgehok said:
Credit where credit is due, but that is not quite right. Every casino without a pending period is at least equally good in that regard. Betat or Royalpanda for example. In fact these are even slightly better, because you don't even have to "lock" your withdrawal because it's instantly flushed.
Click to expand...

Yes you are right Hedge...... however, i was more referring that with Rizk's approach the player is in complete control.
 
Yes, I will update my site with this info - it's great that the customer gets the choice. Obviously the rank of this is as follows:

1. Instant automated payments no reverse period like say P.Power/Sky Vegas 10/10
2. NO reverse facility but payments maybe not instant but within a few hours say Grosvenor 9/10
3. Not instant and can be reversed but quick payments in minutes-hours and LOCK facility i.e. Rizk 8.5/10
4. Not instant but very quick minutes-few hours but can be reversed say Redbet 8/10
5. Not instant but within 24 hours and reversible no weekends/flush/lock say Spin Genie 6.5/10
6. Not instant and reversible not paid at weekends with a minimum 24 hours say 32red 5/10
7. Not instant and reversible no weekends 48-hours pending say other Viper sites 4/10
8. Not instant and reversible 72 hours no weekends say 888.com 3/10
9. Not instant 96-hours pending no flush/weekends say Playtech-only sites 1/10
10. Any unnecessarily delaying wankers/rogues and shysters >96 hrs. 0.5/10

I personally opt to play at sites in the top 5 here, nothing less. This is a great step in the direction of players being paid fairly and left in full control. It also counteracts the argument of slow-paying sites when they peddle the old BS "It's for customer convenience to save re-depositing blah blah" when we full well know exactly why they do it, for a 20-30% retrieval of cash-outs...:rolleyes::rolleyes:

It's nice when a casino comes on here and LISTENS to the players and then acts to benefit them and tailors the product accordingly as opposed to gleaning a weakness and using it against the players.

After all the darkness recently with the scam Netent software and plethora of dodgy sites being exposed this thread is positive one.

It also demonstrates how sites like Rizk/Videoslots deservedly sit so high in the casino scores and actually give a toss about staying there too. :thumbsup:
 

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