Resolved Mamamiabingo.com, be careful with them!!!

[Mosse]

Mamamiabingo.com-- be careful with them
Story:

Won about 220 euros from 20 freespins that i got for wild water game. Wager req for this was about 9900€

What was amazing that i got this wager all done with 1400€ cash on my account! After that i got into troubles. I made a cashout and few days later i got email that winnings was voided cause i broke their t/c. Was also told that 5€ is a max bet when you have bonus on your account. Well, i didnt know that (my bad-i know).

I had played about 10 rounds on Immortal Romance with 6€ stake. Those were the only bet over that max 5€. And i didnt win anything but pennies with those 6€ spins.

So this was the reason they took my money. how rediciolus is that!!! 10000€ to wager and 5€ max bet.

Their t/c says: winnings "MAY" be voided if you break any rule. So its "MAY" instead of "IS". If you know what i mean. (cause there is that "MAY"- word in t/c, im then curious that when will they use any consideration if this is not the case for it...)

So i didnt break any rule on purpous and also didnt get any advantage on those few spins with too big bet.

IMO a casino with good reputation does not do this kind of bs to a loyal depositing player. And they dont even want to discuss this matter with me any way.

Isnt those t/c made at the first place for that players cant abuse bonuses in any way. If i owned a casino it would never come to my mind that players could be treated this way. In this case i think there would be room for somekind of compromise, or what do you think. But they dont seem to think that way, and i cant really believe it at the moment.

Just wanted everyone to know this that if you consider playing on them, just think twice. My gaming is done there for good. (used to think that this was great casino before this issue)

IMO this issue shows that this casino owners doesnt really care about their depositing players as they should. (ive been depositing customer there for few years now) They seem to be just very greedy who will take players money in any possible way they can.

 

[lockinlove]

You broke their terms. Its your fault.


If you feel they dont appreciate your business, close your account and move on. But hopefully you learned a lesson here. Always read the terms. And feel lucky you didnt hit a $20,000 score.

 

[Mosse]

You broke their terms. Its your fault.


If you feel they dont appreciate your business, close your account and move on. But hopefully you learned a lesson here. Always read the terms. And feel lucky you didnt hit a $20,000 score.

Are you their casino-rep. Cause you really sound like one.

Thats not the issue here what you refer.

Thats just not way to treat players. Thats the main point.

 

[lockinlove]

Are you their casino-rep. Cause you really sound like one.

Thats not the issue here what you refer.

Thats just not way to treat players. Thats the main point.

Yeah. My dream in life was to work with a company called Mamamiabingo.

I have accomplished everything Ive ever wanted now.

I even have their branded t-shirt. As a matter of fact Im wearing it right now.

 

[mattsgame]

Whilst I sort of agree with you on the loyalty part, the casino is still in the right as it is in the terms and conditions. Lesson learned is to always read the t&c no matter how loyal or how well you think you know the casino.

Walk away if you do not like the way they are treating you, but in all fairness in this instance they do have the right to deny the winnings.

 

[maphesto]

Eric is the rep for accredited Redbet here and he also is the rep for Mamamiabingo and some others.

Well I'm representing Bonnier Gaming who currently operate the following brands:

Redbet
MamaMiabingo (SWE, FIN, NOR)
Vinnarum (SWE, NOR)
Bertil (SWE)
Whitebet
Heypoker

So questions regarding these brands are also welcome, MamaMia, Vinnarum and Bertil have some restrictions on them. I've marked out the Countries they are available in.

Send him a message, he might explain the difference of "may" and "is".

Edit: Personally, I think it's strange that Mamamiabingo have that 5€ rule because they have some promotional "monster spins" on NetEnt games where the bet itself is worth 5€ (or more?). It's like you deposit 100€ and receives 10 monster spins on a popular slot, can you imagine what happens if you hit BIG on a 5€ bet? Then you have 5000€ and this is supposed to be wagered 45 times?

Good luck with that with a max bet size of 5€...

 

[Mosse]

Eric is the rep for accredited Redbet here and he also is the rep for Mamamiabingo and some others.



Send him a message, he might explain the difference of "may" and "is".

Edit: Personally, I think it's strange that Mamamiabingo have that 5€ rule because they have some promotional "monster spins" on NetEnt games where the bet itself is worth 5€ (or more?). It's like you deposit 100€ and receives 10 monster spins on a popular slot, can you imagine what happens if you hit BIG on a 5€ bet? Then you have 5000€ and this is supposed to be wagered 45 times?

Good luck with that with a max bet size of 5€...

Thx Maphesto for this hint!

Eric will take a look at this and he will get back to me later!

BTW. Those mentioned "MONSTER SPINS" were originally spins that i got this 220 winnings from...and that got me to this MEGAwager requirement of almost 10 000€

 

[Eric]

Dear Mosse

Mamamiabingo.com-- be careful with them
Story:

Won about 220 euros from 20 freespins that i got for wild water game. Wager req for this was about 9900€

What was amazing that i got this wager all done with 1400€ cash on my account! After that i got into troubles. I made a cashout and few days later i got email that winnings was voided cause i broke their t/c. Was also told that 5€ is a max bet when you have bonus on your account. Well, i didnt know that (my bad-i know).

I had played about 10 rounds on Immortal Romance with 6€ stake. Those were the only bet over that max 5€. And i didnt win anything but pennies with those 6€ spins.

So this was the reason they took my money. how rediciolus is that!!! 10000€ to wager and 5€ max bet.

Their t/c says: winnings "MAY" be voided if you break any rule. So its "MAY" instead of "IS". If you know what i mean. (cause there is that "MAY"- word in t/c, im then curious that when will they use any consideration if this is not the case for it...)

So i didnt break any rule on purpous and also didnt get any advantage on those few spins with too big bet.

IMO a casino with good reputation does not do this kind of bs to a loyal depositing player. And they dont even want to discuss this matter with me any way.

Isnt those t/c made at the first place for that players cant abuse bonuses in any way. If i owned a casino it would never come to my mind that players could be treated this way. In this case i think there would be room for somekind of compromise, or what do you think. But they dont seem to think that way, and i cant really believe it at the moment.

Just wanted everyone to know this that if you consider playing on them, just think twice. My gaming is done there for good. (used to think that this was great casino before this issue)

IMO this issue shows that this casino owners doesnt really care about their depositing players as they should. (ive been depositing customer there for few years now) They seem to be just very greedy who will take players money in any possible way they can.

I'm sorry that this happened to you, after looking into your case I'm afraid that there is nothing I can do for you. You've violated our T&C by several time wagering above the limit (€5) stated in our terms.

Yeah. My dream in life was to work with a company called Mamamiabingo.

I have accomplished everything Ive ever wanted now.

I even have their branded t-shirt. As a matter of fact Im wearing it right now.

Living the dream

Eric is the rep for accredited Redbet here and he also is the rep for Mamamiabingo and some others.



Send him a message, he might explain the difference of "may" and "is".

Edit: Personally, I think it's strange that Mamamiabingo have that 5€ rule because they have some promotional "monster spins" on NetEnt games where the bet itself is worth 5€ (or more?). It's like you deposit 100€ and receives 10 monster spins on a popular slot, can you imagine what happens if you hit BIG on a 5€ bet? Then you have 5000€ and this is supposed to be wagered 45 times?

Good luck with that with a max bet size of 5€...

Thank you a lot for referring to me in this matter!

Thx Maphesto for this hint!

Eric will take a look at this and he will get back to me later!

BTW. Those mentioned "MONSTER SPINS" were originally spins that i got this 220 winnings from...and that got me to this MEGAwager requirement of almost 10 000€

Regarding the Monster Spins we are aware of the issue and are trying to come up with a nice solution to the huge wager requirements that comes with a big win. Other than the WR issue, what do you think about the Campaign?

 

[Mosse]

Thx Eric for looking into this.

Solution really still wasnt what i expekted.

And the violation was so minor. On previous post Eric himself admits that there is not a good system or t/c on that wagering-issue and they are trying to find some kind of better solution. This makes me just more confused on the solution.

And why not they write on t/c that on any case of violation possible winnings ARE 100% voided. Why on earth they say that winnings MIGHT have voided.

This is just not the way to treat a player. I think that this kind of treatment must be told to online-players in every possible forum that can be found. That 1400 euros that i didnt get, i think that is a very small amount compared to losses for casino if players would stop depositing there now. Everyone can calculate that it doesnt need very much people to stop depositing that it would cost them much much more than this mentioned 1400€. And i really think that there is very much random players reading these forums who shares my thoughts on this and after reading this they will choose another place to put their money.

 

[maphesto]

@Mosse:

That 5€ max bet rule is there, even if it's quite ridiculous when they are offering that kind of promotions. Still, you have agreed to those rules when you signed up.

@Eric:

IMO, you have to change that rule as long as you have those monsterspins. You put players in difficult situations.

BTW, when winning those monsterspins, can I withdraw what I have on my account before I start the Wild Water game and play those free monsterspins? I mean, to avoid having that huge WR on my own money.

 

[Eric]

...

@Mosse:

That 5€ max bet rule is there, even if it's quite ridiculous when they are offering that kind of promotions. Still, you have agreed to those rules when you signed up.

@Eric:

IMO, you have to change that rule as long as you have those monsterspins. You put players in difficult situations.

BTW, when winning those monsterspins, can I withdraw what I have on my account before I start the Wild Water game and play those free monsterspins? I mean, to avoid having that huge WR on my own money.

While playing on MamaMia you first play with your own money, after that you start playing for your bonus. You can make a withdrawal as long as you wagered your deposit and didn't touch the Bonus money, however on withdrawl you will forfeit your bonus.

In your case, you would spin the monsterspins which would give you bonus money. After the spins you start playing for your "real money" and then if you hit a big win you are more than welcome to make a withdrawal.

FTY: You are not allowed to make a deposit, do a withdrawal and then use your free spins.


I hope this answered your question.

Thx Eric for looking into this.

Solution really still wasnt what i expekted.

And the violation was so minor. On previous post Eric himself admits that there is not a good system or t/c on that wagering-issue and they are trying to find some kind of better solution. This makes me just more confused on the solution.

And why not they write on t/c that on any case of violation possible winnings ARE 100% voided. Why on earth they say that winnings MIGHT have voided.

This is just not the way to treat a player. I think that this kind of treatment must be told to online-players in every possible forum that can be found. That 1400 euros that i didnt get, i think that is a very small amount compared to losses for casino if players would stop depositing there now. Everyone can calculate that it doesnt need very much people to stop depositing that it would cost them much much more than this mentioned 1400€. And i really think that there is very much random players reading these forums who shares my thoughts on this and after reading this they will choose another place to put their money.

Im sorry to Confuse you that was not my intention. I realize this wasn't the answer you were looking for but as previously stated, the decision in this matter final.

 

[Mosse]

@Mosse:

That 5€ max bet rule is there, even if it's quite ridiculous when they are offering that kind of promotions. Still, you have agreed to those rules when you signed up.

@Eric:

IMO, you have to change that rule as long as you have those monsterspins. You put players in difficult situations.

BTW, when winning those monsterspins, can I withdraw what I have on my account before I start the Wild Water game and play those free monsterspins? I mean, to avoid having that huge WR on my own money.

No you cant withdraw. You have to activate these spins before you make a cashout. That is said on their t/c.

Also thx to maphesto on this but still there is no justice on this case and i think i have to warn other players about this site that they dont fall into same trap.

And still there is that "MIGHT LOSE YOUR WINNINGS" on their t/c and imo it leaves very much room for different kind of solutions. Why put it then that way if the solution is always the same??? I think "greed" is the right word here censoredcensoredcensored

 

[maphesto]

FTY: You are not allowed to make a deposit, do a withdrawal and then use your free spins.

The last promo was "win 1 sek on Gonzo's Quest and then receive one monsterspin". Does this mean that a player, without reading about the promo, deposits 300 SEK and wins on Gonzo and now can't cashout?

 

[Eric]

...

No you cant withdraw. You have to activate these spins before you make a cashout. That is said on their t/c.

Also thx to maphesto on this but still there is no justice on this case and i think i have to warn other players about this site that they dont fall into same trap.

And still there is that "MIGHT LOSE YOUR WINNINGS" on their t/c and imo it leaves very much room for different kind of solutions. Why put it then that way if the solution is always the same??? I think "greed" is the right word here censoredcensoredcensored

I might have expressed myself clumsy once again because I thought I stated that you had to use your spins before making a withdrawal. What I wanted to say is that the bonus money and your deposit are separated.

I've never encountered a person that has been fine with the plain explanation that he didn't follow our Terms and Conditions so the discussion from my side ends here.

 

[Eric]

...

The last promo was "win 1 sek on Gonzo's Quest and then receive one monsterspin". Does this mean that a player, without reading about the promo, deposits 300 SEK and wins on Gonzo and now can't cashout?

Well you won't be able to cash out winnings from that monsterspin if you made a withdrawl. What I wanted to say, people making a deposit and then withdrawal to just receive the monsterspins "free" will fail.

It's to do with the fact that your bonus money is forfeit upon withdrawal.

 

[asadzareef89]

I've never encountered a person that has been fine with the plain explanation that he didn't follow our Terms and Conditions so the discussion from my side ends here.

lol! isn't it fun to be in ur field of work? so much time and effort put in to resolve players issues and yet no one has ever been satisfied with the explanation

I do think though that if it is how he says it is that 10 spins of £6 on IR which resulted in a loss anyway shouldnt be counted as a violation as he didn't benefit from it but knowing some people here that could just be one side of the story

 

[Mosse]

I hope everyone now knows why im so confused here.

Not very clear t/c at all on this site. I mean also other than the max bet-rule.

But this topic itself now makes the job for me.

 

[maphesto]

Well you won't be able to cash out winnings from that monsterspin if you made a withdrawl. What I wanted to say, people making a deposit and then withdrawal to just receive the monsterspins "free" will fail.

It's to do with the fact that your bonus money is forfeit upon withdrawal.

Thanks! This makes sense!

 

[Nate]

And still there is that "MIGHT LOSE YOUR WINNINGS" on their t/c and imo it leaves very much room for different kind of solutions. Why put it then that way if the solution is always the same??? I think "greed" is the right word here censoredcensoredcensored

The term is there to give Management the ability to use discretion. You were given free money - with the use of it you either abide by the terms or not. In your case, you broke the rule. You didn't read the terms and now you accuse the casino of greed.

Management used their discretion and took the liberty to review your case. It didn't work in your favor but that doesn't mean they are being unfair or greedy.

Nate

 

[Mosse]

lol! isn't it fun to be in ur field of work? so much time and effort put in to resolve players issues and yet no one has ever been satisfied with the explanation

I do think though that if it is how he says it is that 10 spins of £6 on IR which resulted in a loss anyway shouldnt be counted as a violation as he didn't benefit from it but knowing some people here that could just be one side of the story

Eric: One more question. DO you have the access to my gaming history. Can you provide here all info about those spins that were over that max bet 5€? Impossible for me to remember exactly how they went or how many rounds i played. All im sure that didnt get any significant winnings with them. I played two days to get my wager done and really didnt write anything down.

This info would be very important concerning on this issue for me.

 

[Eric]

...

Eric: One more question. DO you have the access to my gaming history. Can you provide here all info about those spins that were over that max bet 5€? Impossible for me to remember exactly how they went or how many rounds i played. All im sure that didnt get any significant winnings with them. I played two days to get my wager done and really didnt write anything down.

This info would be very important concerning on this issue for me.

I have access the the gaming history and I won't post it here.

I see this subject as answered, you broke the T&C as you were told before. I reopened the case together with our site manager and payments manager. All three came to the conclusion that this was a clear violation.

 

[Mosse]

The term is there to give Management the ability to use discretion. You were given free money - with the use of it you either abide by the terms or not. In your case, you broke the rule. You didn't read the terms and now you accuse the casino of greed.

Management used their discretion and took the liberty to review your case. It didn't work in your favor but that doesn't mean they are being unfair or greedy.

Nate

I have to disagree with that last sentence. Sorry

If this is not the case to use discretion, then what is? And that mentioned freespins was given cause i first made a deposit.

I cant figure out that what could be smaller violation than this? And because of that, i think that they should refund my winnings. IMO if there is any violation they will confiscate players winnings with this term.

 

[Mosse]

I have access the the gaming history and I won't post it here.

I see this subject as answered, you broke the T&C as you were told before. I reopened the case together with our site manager and payments manager. All three came to the conclusion that this was a clear violation.

Can you send me that gaming history? By email or in PM?

 

[Eric]

...

Can you send me that gaming history? By email or in PM?

It's impossible for me to be certain of your identity via this forum. If you wan't your history i suggest you contact our support at [email protected] and they will look into the matter for you. Don't regard this as a "FU" answer, I promise they will do it both faster and better than I.

 

[Nate]

I have to disagree with that last sentence. Sorry

If this is not the case to use discretion, then what is? And that mentioned freespins was given cause i first made a deposit.

I cant figure out that what could be smaller violation than this? And because of that, i think that they should refund my winnings. IMO if there is any violation they will confiscate players winnings with this term.

So in your logic, they should waive the breach because you deem it to be small or minor - Why have the rule in place in the first place? If someone else now breaches the term would they now also have to do the same for them?

Point is, If they do it for you, then there shouldn't be a need for the rule. Whether big, small, or of no consequence, you broke the rule.

Nate

 

[Mosse]

It's impossible for me to be certain of your identity via this forum. If you wan't your history i suggest you contact our support at [email protected] and they will look into the matter for you. Don't regard this as a "FU" answer, I promise they will do it both faster and better than I.

Of course i dont.

Just spoke to their live chat. They promised that i will get this info later today. Ill get back to this.

 

[Borgie]

I have to disagree with that last sentence. Sorry

If this is not the case to use discretion, then what is? And that mentioned freespins was given cause i first made a deposit.

I cant figure out that what could be smaller violation than this? And because of that, i think that they should refund my winnings. IMO if there is any violation they will confiscate players winnings with this term.

IMO You are using this forum to harass the REP now , obviously with a view to getting what you believe is due. You broke the rule regardless of whether it is fair or reasonable. Now you need to move on. Don't ever play there again obviously and this thread serves another purpose of highlighting rule to the other forum members, not sure what you hope to gain by going on and on though, even if you PAB its obvious they are in the right and are not going to change their minds .

 

[Mosse]

So in your logic, they should waive the breach because you deem it to be small or minor - Why have the rule in place in the first place? If someone else now breaches the term would they now also have to do the same for them?

Point is, If they do it for you, then there shouldn't be a need for the rule. Whether big, small, or of no consequence, you broke the rule.

Nate

Of course there have to be these rules. Its needed for bonus abusers not to get payed. But isnt that "winnings might be confiscated"- spot there that somebody might get payed if you havent broke rules on purpous. Human errors does happen, dont they? I see that rule in that way.

 

[Azzurri]

Does this casino have an english language option?

 

[Eric]

MamaMia

Does this casino have an english language option?

Hi Azzurri

I'm glad to see that you show interest in our site. However we are currently only available in Sweden, Norway and Finland. This might change in the future

Edit: We don't offer English right now (in case you live in one of these countries and don't speak the language)

 

[Mosse]

Does this casino have an english language option?

Yes, but if you choose english, then all site is somehow very wierdly messed up. Just put "/en" after site name and see for yourself.

For example t/c is not shown then. Dont know why...

 

[Eric]

Yes, but if you choose english, then all site is somehow very wierdly messed up. Just put "/en" after site name and see for yourself.

For example t/c is not shown then. Dont know why...

Well since your logic seems to be set into error by default i'll explain to you: We don't accept english players and using /en/ clearly shows that the site is not for the english speaking market.

 

[Mosse]

Well since your logic seems to be set into error by default i'll explain to you: We don't accept english players and using /en/ clearly shows that the site is not for the english speaking market.

edited

 

[Mosse]

Now i got answer about my gaming history:

I played 83 rounds on immortal romance over 5 euro stake (stakes were between 5 and 6 euros) and got 0 winnings with them. Yea, thats true: 0,0 winnings on these rounds. I just wonder that how can that be possible (but thats not the point). I didntt even remember that those rounds went that bad.

Remembered amount of rounds wrong- thats my fault. Played still total of thousands rounds in those two days only in this casino + other gaming that went on those same days. Pretty hard to remember some mentioned rounds exactly. Dont think that anyone can blaim for that.

But thats the whole story now. Everyone can think themselves that is this fair and a gentile way to treat a customer considering all aspects in this case. I have thought this from all possible perspectives now and imo this didnt end up as it should have been.

Not much more to say on this case. Cant be very happy now.

But hey, they put 2 euros bingo bonus back to my account when they took my winnings. How great is that...

 

[Dinahnana]

Now i got answer about my gaming history:

I played 83 rounds on immortal romance over 5 euro stake (stakes were between 5 and 6 euros) and got 0 winnings with them. Yea, thats true: 0,0 winnings on these rounds. I just wonder that how can that be possible (but thats not the point). I didntt even remember that those rounds went that bad.

Remembered amount of rounds wrong- thats my fault. Played still total of thousands rounds in those two days only in this casino + other gaming that went on those same days. Pretty hard to remember some mentioned rounds exactly. Dont think that anyone can blaim for that.

But thats the whole story now. Everyone can think themselves that is this fair and a gentile way to treat a customer considering all aspects in this case. I have thought this from all possible perspectives now and imo this didnt end up as it should have been.

Not much more to say on this case. Cant be very happy now.

But hey, they put 2 euros bingo bonus back to my account when they took my winnings. How great is that...

Mosse I feel for you but 83 spins over the max spin amount can't be put down to an accident. It is a clear violation of the rules. If it was a couple of spins then I'd be on your side since you can hit max bet by accident. I am curious did you read the t&cs before you played?

 

[Mosse]

Mosse I feel for you but 83 spins over the max spin amount can't be put down to an accident. It is a clear violation of the rules. If it was a couple of spins then I'd be on your side since you can hit max bet by accident. I am curious did you read the t&cs before you played?

I had no idea about this max bet-rule. And think yourself: 10 000 to wager, would that even come to mind that there would 5€ max bet. (sounds rediciolus imo at the first place as Eric also mentioned that they are trying to find a better solution for these monsterspin-wager reqs) I think most of the players would have played even much bigger bet on that same situation.

And my max bet was only 6 euros, not like 10 or 20 or even bigger. I think in such case casinos solution would have been easy to deal with. BUT ITS SUCH TINY INCIDENT- thats my point! I think no-one would disagree that.

So how on earth should that ever come to my mind?

Little offtopic but i think most of internet-gamblers play just for fun and never read any t/c. As myself too. (maybe have to start to do that now...)

Ive played some casinos that have this max bet rule of 10 or 20% of the bonus. And in such case now my max bet would have been about 22 (or even 44€)euros/ spin (cause there was 220€ bonusmoney). How on earth i would have though that its only 5 euros.

And why on earth even put such limit on betting at the first place? Doesnt casino get more money faster if players bet bigger???

This kind of casino-policy just doesnt make any sence to me...

 

[Dinahnana]

I had no idea about this max bet-rule. And think yourself: 10 000 to wager, would that even come to mind that there would 5€ max bet. (sounds rediciolus imo at the first place as Eric also mentioned that they are trying to find a better solution for these monsterspin-wager reqs) I think most of the players would have played even much bigger bet on that same situation.

So how on earth should that ever come to my mind?

Little offtopic but i think most of internet-gamblers play just for fun and never read any t/c. As myself too.

Maybe just should avoid playing on this kind of sites in the future....

Actually I am very careful about the max bet rule because I got bit in the butt by that one a few years ago with 10bet. The rule there was 10% of deposit bonus amount. So the max I could bet was 1.7 but muggins here never looked at that term before I played and I bet 2 on a few games. Needless to say I lost about 750 for my efforts. I was pissed but I did learn my lesson. Now I always check.
If I were you I would put this episode down to a lesson learned and move on. In future read the t &c's that way when you win you know you will be paid because you followed them

 

[sigothx1]

I had no idea about this max bet-rule. And think yourself: 10 000 to wager, would that even come to mind that there would 5€ max bet. (sounds rediciolus imo at the first place as Eric also mentioned that they are trying to find a better solution for these monsterspin-wager reqs) I think most of the players would have played even much bigger bet on that same situation.

And my max bet was only 6 euros, not like 10 or 20 or even bigger. I think in such case casinos solution would have been easy to deal with. BUT ITS SUCH TINY INCIDENT- thats my point! I think no-one would disagree that.

So how on earth should that ever come to my mind?

Little offtopic but i think most of internet-gamblers play just for fun and never read any t/c. As myself too. (maybe have to start to do that now...)

Ive played some casinos that have this max bet rule of 10 or 20% of the bonus. And in such case now my max bet would have been about 22 (or even 44€)euros/ spin (cause there was 220€ bonusmoney). How on earth i would have though that its only 5 euros.

And why on earth even put such limit on betting at the first place? Doesnt casino get more money faster if players bet bigger???

This kind of casino-policy just doesnt make any sence to me...

That is where your very, VERY much mistaken, i was extremely lucky when i once broke the max bet rule, and i do feel for you as i do genuinely think you didn't mean to do it, and if you knew the term you wouldn't have.

with that said, take this as a lesson that you MUST read t's and c's of every casino you play at, and even ones youve played at for years, re-read them every 6 months to check they haven't changed.

if you go through my post history to the incident at redbet, the rep there saw i made a genuine mistake and i was allowed to keep the winnings i had ( over 1000 euro ) - what i won from betting max bet ( in my case, i opened a slot and hit auto play, not realising when you opened this slot the minimum spin was $20 no the 20c i was expecting ) andy saw i was genuine and showed mercy, not every rep will, and in your case the vast number of spins works against you, 83x6=500ish, 5% of your total WR, which is substantial.

Like others have said, take it on the chin and learn from it, it could have been a hell of alot worse if IR hit a 4 wild desire for 20k, then youd really feel bad

 

[dunover]

Mamamiabingo.com-- be careful with them
Story:

Won about 220 euros from 20 freespins that i got for wild water game. Wager req for this was about 9900€

What was amazing that i got this wager all done with 1400€ cash on my account! After that i got into troubles. I made a cashout and few days later i got email that winnings was voided cause i broke their t/c. Was also told that 5€ is a max bet when you have bonus on your account. Well, i didnt know that (my bad-i know).

I had played about 10 rounds on Immortal Romance with 6€ stake. Those were the only bet over that max 5€. And i didnt win anything but pennies with those 6€ spins.

So this was the reason they took my money. how rediciolus is that!!! 10000€ to wager and 5€ max bet.

Their t/c says: winnings "MAY" be voided if you break any rule. So its "MAY" instead of "IS". If you know what i mean. (cause there is that "MAY"- word in t/c, im then curious that when will they use any consideration if this is not the case for it...)

So i didnt break any rule on purpous and also didnt get any advantage on those few spins with too big bet.

IMO a casino with good reputation does not do this kind of bs to a loyal depositing player. And they dont even want to discuss this matter with me any way.

Isnt those t/c made at the first place for that players cant abuse bonuses in any way. If i owned a casino it would never come to my mind that players could be treated this way. In this case i think there would be room for somekind of compromise, or what do you think. But they dont seem to think that way, and i cant really believe it at the moment.

Just wanted everyone to know this that if you consider playing on them, just think twice. My gaming is done there for good. (used to think that this was great casino before this issue)

IMO this issue shows that this casino owners doesnt really care about their depositing players as they should. (ive been depositing customer there for few years now) They seem to be just very greedy who will take players money in any possible way they can.

The 'may void winnings' implies discretion by the site. Now you never read the terms, broke the rules and tried to w/d a 4-figure sum. Which side of the fence do you think the 'discretion' will fall, being honest with yourself??

An accredited site with a rep would probably pull the over-stake spins out and make you wager the greater total of the spins OR the returns from them (X the WR multiple) and let you carry on. In this case doing this would still almost certainly ensure you made a biggish w/d, so they've acted as allowed under the terms to ensure you get zilch, as you'd expect.

Whether you've played there 1 day or 1 year makes no odds unfortunately.

 

[Mosse]

The 'may void winnings' implies discretion by the site. Now you never read the terms, broke the rules and tried to w/d a 4-figure sum. Which side of the fence do you think the 'discretion' will fall, being honest with yourself??

An accredited site with a rep would probably pull the over-stake spins out and make you wager the greater total of the spins OR the returns from them (X the WR multiple) and let you carry on. In this case doing this would still almost certainly ensure you made a biggish w/d, so they've acted as allowed under the terms to ensure you get zilch, as you'd expect.

Whether you've played there 1 day or 1 year makes no odds unfortunately.

Sorry but didnt understand anything from your reply. Too complicated terms and words for my skills.

Though i have a good hunch what you are saying...

Everycan now think themselves that was this case handled they way it should have been.

 

[mattsgame]

I was a little sympathetic with you at the start but.

Mamamiabingo.com-- be careful with them
Story:

I had played about 10 rounds on Immortal Romance with 6€ stake. Those were the only bet over that max 5€. And i didnt win anything but pennies with those 6€ spins.

Now i got answer about my gaming history:

I played 83 rounds on immortal romance over 5 euro stake (stakes were between 5 and 6 euros) and got 0 winnings with them. Yea, thats true: 0,0 winnings on these rounds. I just wonder that how can that be possible (but thats not the point). I didntt even remember that those rounds went that bad.

83 is a lot more than the 10 you first said you did. Regardless of whether you won or lost you well and truly broke the t&c and not just a little bit.

I had no idea about this max bet-rule. And think yourself: 10 000 to wager, would that even come to mind that there would 5€ max bet. (sounds rediciolus imo at the first place as Eric also mentioned that they are trying to find a better solution for these monsterspin-wager reqs) I think most of the players would have played even much bigger bet on that same situation.

This is why you should read the t&c, almost every accredited casino has a max bet rule with bonuses.

And my max bet was only 6 euros, not like 10 or 20 or even bigger. I think in such case casinos solution would have been easy to deal with. BUT ITS SUCH TINY INCIDENT- thats my point! I think no-one would disagree that.

I don't think it is a tiny incident, you mad substantial spins over the max allowed. The tiny incident is the 2 mins it would have taken to read the t&c.

Little offtopic but i think most of internet-gamblers play just for fun and never read any t/c. As myself too. (maybe have to start to do that now...)

Completely wrong, I think everyone knows to check the t&c as every casino is different and in fact every bonus can be different. If you were just playing for fun and not to win then what is all the fuss about?

Ive played some casinos that have this max bet rule of 10 or 20% of the bonus. And in such case now my max bet would have been about 22 (or even 44€)euros/ spin (cause there was 220€ bonusmoney). How on earth i would have though that its only 5 euros.

And why on earth even put such limit on betting at the first place? Doesnt casino get more money faster if players bet bigger???

This kind of casino-policy just doesnt make any sence to me...

On this part, 32Red have a max bet rule of $6.25 (its on the sub only), Guts has a max bet of $7.50 and so forth. As mentioned above there are plenty of casinos that have a max bet rule, including those on the accredited list.

 

[maphesto]

83 spins is a lot and I don't think that anyone here thinks that op is entitled to another chance with those money. Especially not after reading that he thinks that players usually don't read T&C's. Learn the lesson and move on!

Still, the promotion isn't nice to them who hit BIG on those monsterspins. 20 freespins on Wild Water can result in huge wins and then 5€ max bet isn't nice if you still have to wager 35 or 45 times your bonus money.

I hope Eric can clarify when a change is set.

 

[kidgloves]

I also think that wagering 5 euro's a spin on a £10000 play through is not ridiculous. We are only talking 4-6 hours play through on that. Personally for me that's a big bang for your buck - entertainment and squeaky pants if you hit a big win when you don't normally play at those stakes.

 

[Eric]

83 spins is a lot and I don't think that anyone here thinks that op is entitled to another chance with those money. Especially not after reading that he thinks that players usually don't read T&C's. Learn the lesson and move on!

Still, the promotion isn't nice to them who hit BIG on those monsterspins. 20 freespins on Wild Water can result in huge wins and then 5€ max bet isn't nice if you still have to wager 35 or 45 times your bonus money.

I hope Eric can clarify when a change is set.

I have no news for you on this. I'll keep you posted.

I also think that wagering 5 euro's a spin on a £10000 play through is not ridiculous. We are only talking 4-6 hours play through on that. Personally for me that's a big bang for your buck - entertainment and squeaky pants if you hit a big win when you don't normally play at those stakes.

I'm glad you think this way, the intention of the campaign was to create a little extra rush since a lot of people usually don't spin at this level.

 

[maphesto]

I also think that wagering 5 euro's a spin on a £10000 play through is not ridiculous.

My point is that you can have a WR of 140 000€ (200 000€?) if you hit big with those monster's. That's ridiculous with 5€ max bet and 0.5/line.

I have no news for you on this. I'll keep you posted.

Thanks!

 

[Mosse]

Situation on this is now this:

I have asked them to doublecheck my gaming history cause what i remember there was really less rounds than this 83 that they first informed me. If I really remember that thing that wrong then Ill lay it down. Just want to be 100% sure. And now im not.

And another thing that i have really hard to deal that they say i didnt win a single penny on these 83 rounds.

Anyone can try to play any slot-game 83 rounds with 0 winnings. I think that its almost impossible. Maybe 20 rounds would be possible but really not 83. You just have to win something with this amount of rounds. Or does someone disagree?

After i get this info from them, then this case is over. But havent got this info yet...

 

[Dinahnana]

Situation on this is now this:

I have asked them to doublecheck my gaming history cause what i remember there was really less rounds than this 83 that they first informed me. If I really remember that thing that wrong then Ill lay it down. Just want to be 100% sure. And now im not.

And another thing that i have really hard to deal that they say i didnt win a single penny on these 83 rounds.

Anyone can try to play any slot-game 83 rounds with 0 winnings. I think that its almost impossible. Maybe 20 rounds would be possible but really not 83. You just have to win something with this amount of rounds. Or does someone disagree?

After i get this info from them, then this case is over. But havent got this info yet...

You are persistent I will give you that. I still think you are wasting your time on this as it is a battle you cannot win. You went over the allowed 5 per spin when the bonus was in play end of story. Sorry.

 

[Mosse]

Case closed.

My mistake. My fault.

Thx.