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Question Lucky Red strange term

Discussion in 'Online Casinos' started by stokes, Oct 30, 2015.

    Oct 30, 2015
  1. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
    Does anyone know the reason for this term found at Lucky Red T&C (You must register/login in order to see the link.) ?

    19. Players are permitted only one pending game at any one time. In cases where players have multiple pending games any balance in the account may be forfeited.


    I was browsing complaints at other casino forum and found that 2 players winnings were voided because of that.

    I would have understood it (kind of) if it had something to do with bonuses as I guess it is there to avoid bonus round pile ups for later (when busted with the deposit bonus) redemption. But why would it be important if one plays without deposit bonus. Mind you, the term placed to Player Representation and Warranties (General Terms I would call) and not in the bonus terms section.
     
  2. Oct 30, 2015
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Its a rare term but not unheard of,

    Here is a thread from the beging of the year and was updated today by the OP today .casinomeister.com/forums/showthread.php?t=65692

    He had 11k wiped because of this rule, Casino will add any think in terms now to avoid paying, Some sites encourage you to play more than one game, Others sneak it in the term to sting you
     
  4. Oct 30, 2015
  5. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
    I think that one is different. They opened multiple games at the same time (nonethless it is also a ridicilous rule).

    The Lucky Red term is about multiple pending games (unfinished due to i.e. network interruption) in my reading.
     
  6. Oct 30, 2015
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    My bad, If I am reading right every site has this kind of rule, Its so you do not delay bonus rounds and go back when bonus has gone
     
  8. Oct 30, 2015
  9. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
    That's fine (not fine, but anyway). But in those 2 cases I read at other forum they did not use deposit bonus. Also, the term was put into the General Terms section meaning that they would also apply it (as they did with the 2 poor player) if someone plays only with their own money.
     
  10. Oct 30, 2015
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Well thats wrong if playing with own cash, I can not see how possible it can be an advantage for the casino? There has been many of occasions where the game has kicked me out and could not get back in, Only to find out some time later that I actually hit a bonus round, So in the rules for that casino I could of lost a big win even playing with no bonus for something that was out of my control?

    Its stupid terms like this that are cropping up all over casinos, So even if you played by the book they will try there best to get you on something else which you had no control over
     
    1 person likes this.
  12. Oct 30, 2015
  13. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Maybe they are talking about games like the " ? vs. Orc" or what ever it is called....

    If I have this correct, a player gets to different levels at different points in the game..... working

    to get to the final stage?

    So, they don't want you to have games like that..... in various stage of completion ???

    Just guessing here....
     
  14. Oct 30, 2015
  15. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Guys,

    The rule 19 was created to prevent multiple pending games to be stored. The mentioned thread relates to a bonus redemption and storing features. If player plays with no bonuses there are no restrictions whatsoever.

    Kind Regards,
    Karolina
     
  16. Oct 30, 2015
  17. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
    That sounds better, but none of the 2 complaints I mentioned talked about bonus wagering (I might be wrong).

    Some questions still remain:

    1. Why don't you put this term to the bonus terms section if it is only related to bonus play?

    2. Do you void winnings only if the unwanted bonus usage employed (i.e. store bonus rounds while playing with deposit bonus and redeem it when the bonus balance is 0)? So if someone just forgets the bonus round and keep depositing and playing with bonus would not be penalized?

    3. Why don't you get RTG to enhance the SW not to let players open any new game until finished the bonus round on their pending game? Something similar what Playtech already implemented.
     
  18. Oct 30, 2015
  19. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi stokes,

    The thread you seen on other site is related to a bonus but OP didn't mention this.

    1 - The rule is related to general software rules, saying that I will have a think if we should move it or mention under bonus terms.

    2 - Storing games wile playing any bonus is not permitted.

    3 - We are already in contact with RTG and checking if this can be prevented.

    Kind Regards,
    Karolina
     
    1 person likes this.

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