Lucky Red - sheer incompetence

[chuchu59]

A couple of weeks ago I received offers from the 3 CW casinos and deposited. Lost all but the offers did state that if I were to ask they would also personalise an offer for my use simply by replying to their mail. So I replied stating that I like to play The 3 Stooges and requested they try to personalise an offer for me. About one week and no reply. No big deal as sometimes they dont answer.

What really pissed me off was another offer from Lauren (Lucky Red). It was addressed to me personally and they also quoted my username at LR. They had 8 coupons with a mysterious % bonus which I can claim. So fine, I logged into LR and the bonus codes didnt work. So I asked live chat about it and they told me that bonuses offered were subject to status. I told Natasha the rep that the email was addressed to me personally so the 'status' thing doesnt wash with me. Still, I emailed the email offer to her so that she could talk with her promos team on it.

On Monday, I received a polite email from Natasha stating that as the promotions ended after the weekend there is nothing she could do. However, she reiterated that bonus offers were subject to status although a personalised bonus offer would be sent to me later on the day. I immediately fired a reply to her asking why the previous offers were not honoured as they didnt even attempt to address the issue nor apologise for the whole thing. Furthermore, the promise of a personalised bonus never materialised. Everything is being swept under the carpet as if it never occured. Months ago, I recall having read CW not honouring bonus codes listed in the website as the promos available to the player is listed on the promos page once they log in the casino. However, if you send bonus codes addressed to the player personally with their usernames how is it possible that they are not available to the player concerned.

Mistakes do happen and I had only wished for an explanation of what went wrong accompanied by a simple apology. They had the opportunity to amend things but chose not to do so

 

[vinylweatherman]

A couple of weeks ago I received offers from the 3 CW casinos and deposited. Lost all but the offers did state that if I were to ask they would also personalise an offer for my use simply by replying to their mail. So I replied stating that I like to play The 3 Stooges and requested they try to personalise an offer for me. About one week and no reply. No big deal as sometimes they dont answer.

What really pissed me off was another offer from Lauren (Lucky Red). It was addressed to me personally and they also quoted my username at LR. They had 8 coupons with a mysterious % bonus which I can claim. So fine, I logged into LR and the bonus codes didnt work. So I asked live chat about it and they told me that bonuses offered were subject to status. I told Natasha the rep that the email was addressed to me personally so the 'status' thing doesnt wash with me. Still, I emailed the email offer to her so that she could talk with her promos team on it.

On Monday, I received a polite email from Natasha stating that as the promotions ended after the weekend there is nothing she could do. However, she reiterated that bonus offers were subject to status although a personalised bonus offer would be sent to me later on the day. I immediately fired a reply to her asking why the previous offers were not honoured as they didnt even attempt to address the issue nor apologise for the whole thing. Furthermore, the promise of a personalised bonus never materialised. Everything is being swept under the carpet as if it never occured. Months ago, I recall having read CW not honouring bonus codes listed in the website as the promos available to the player is listed on the promos page once they log in the casino. However, if you send bonus codes addressed to the player personally with their usernames how is it possible that they are not available to the player concerned.

Mistakes do happen and I had only wished for an explanation of what went wrong accompanied by a simple apology. They had the opportunity to amend things but chose not to do so

If the codes didn't work, it was SPAM - not a personal invite, and this is NOT TOLERATED. They can't pretend it's an affiliate either, since it contained your personal information.
This is more or less what they were doing earlier, which prompted the complaints. Not only are they appearing to be sweeping this under the carpet, they are not learning from their mistakes, perhaps because it IS being swept under the carpet, and not raised properly as an issue to be addressed.

I may have had the same recently, I just couldn't be bothered to reinstall Club World to check it.

My status is "bonus banned", I know for certain, yet I received a so called "we miss you" from a "VIP Manager" containing both a personalised bonus, and a "don't forget, you are missing out on our regular weekly offers".

Of course I am "missing out", I am BANNED from the "regular weekly offers".

There is a good chance that had I reinstalled Club World, the VIP bonus code would not have worked, and support would have given me the "status" excuse. Even if it HAD worked, I would have been "bonus banned" a FOURTH time upon my next cashout.