- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
A couple of weeks ago I received offers from the 3 CW casinos and deposited. Lost all but the offers did state that if I were to ask they would also personalise an offer for my use simply by replying to their mail. So I replied stating that I like to play The 3 Stooges and requested they try to personalise an offer for me. About one week and no reply. No big deal as sometimes they dont answer.
What really pissed me off was another offer from Lauren (Lucky Red). It was addressed to me personally and they also quoted my username at LR. They had 8 coupons with a mysterious % bonus which I can claim. So fine, I logged into LR and the bonus codes didnt work. So I asked live chat about it and they told me that bonuses offered were subject to status. I told Natasha the rep that the email was addressed to me personally so the 'status' thing doesnt wash with me. Still, I emailed the email offer to her so that she could talk with her promos team on it.
On Monday, I received a polite email from Natasha stating that as the promotions ended after the weekend there is nothing she could do. However, she reiterated that bonus offers were subject to status although a personalised bonus offer would be sent to me later on the day. I immediately fired a reply to her asking why the previous offers were not honoured as they didnt even attempt to address the issue nor apologise for the whole thing. Furthermore, the promise of a personalised bonus never materialised. Everything is being swept under the carpet as if it never occured. Months ago, I recall having read CW not honouring bonus codes listed in the website as the promos available to the player is listed on the promos page once they log in the casino. However, if you send bonus codes addressed to the player personally with their usernames how is it possible that they are not available to the player concerned.
Mistakes do happen and I had only wished for an explanation of what went wrong accompanied by a simple apology. They had the opportunity to amend things but chose not to do so
What really pissed me off was another offer from Lauren (Lucky Red). It was addressed to me personally and they also quoted my username at LR. They had 8 coupons with a mysterious % bonus which I can claim. So fine, I logged into LR and the bonus codes didnt work. So I asked live chat about it and they told me that bonuses offered were subject to status. I told Natasha the rep that the email was addressed to me personally so the 'status' thing doesnt wash with me. Still, I emailed the email offer to her so that she could talk with her promos team on it.
On Monday, I received a polite email from Natasha stating that as the promotions ended after the weekend there is nothing she could do. However, she reiterated that bonus offers were subject to status although a personalised bonus offer would be sent to me later on the day. I immediately fired a reply to her asking why the previous offers were not honoured as they didnt even attempt to address the issue nor apologise for the whole thing. Furthermore, the promise of a personalised bonus never materialised. Everything is being swept under the carpet as if it never occured. Months ago, I recall having read CW not honouring bonus codes listed in the website as the promos available to the player is listed on the promos page once they log in the casino. However, if you send bonus codes addressed to the player personally with their usernames how is it possible that they are not available to the player concerned.
Mistakes do happen and I had only wished for an explanation of what went wrong accompanied by a simple apology. They had the opportunity to amend things but chose not to do so