Very good points!
Thanks to this thread, I just remembered I still have $60 sitting in my Luck Club account. So I log in to the casino and see I have 2 messages... are they about the casino closing down?
No. They are both bonus offers which are valid until AFTER the closing date!
So I check all my e-mails from them - surely something about the closure there...?
Nope - just more bonus offerings.
This is a really SHITTY way to handle a casino closure - what were they thinking???
KK
This is now looking even WORSE. Not only have the failed to inform you, but they are making offers as though nothing is going to change. You now have less than THREE HOURS to play, redeem comps, and/or withdraw, yet you have yet to be informed.
It is VERY poor that the first and ONLY time you have heard about this is via the forum, end even then you had to take an interest in this thread based on it's title.
Even for those players who were informed, they have had less than one week, and if they were so much as on a pretty standard 1 week holiday, would have returned to see everything they had in the casino had been confiscated, and that they should consider themselves "lucky" if they even get their cash balances back.
It would be interesting to hear how many players lost their comps and bonuses, and thought their cash had gone too, all because of them leading a "normal life" outside of gambling, and just not being in the right place to find out about this during the incredibly short time window between announcement and implementation. It is this kind of thing that destroys trust in the industry as a whole, making players feel their money is far from safe if left sitting in the casino between sessions. It is part of the reason casinos see players "unnecessarily" withdrawing their balances at the end of the day, only to redeposit the next. It could be that they didn't KNOW they were going to play next day, and prefered to have their money in a safer place just in case they found themselves unable to play for a few days.
In this case there is no need for players to lose comps or bonuses, they should simply be able to have them transferred to a sister casino if the new operator does not want to bother bringing them over. If players already have an account at a sister casino, there should be no problem doing this, unless of course the operator has decided that this gives them an opportunity to "skim" from it's loyal players in addition to receiving the amount paid by the new operators for the player base, by introducing a system that legitimises the voiding of their comps, and any current bonus in play.
I am sure affiliates too will be asking whether they are going to see their players "detagged" as a result of the transfer, and further losing the abilty to get them back by promoting the new operator because accounts have been transferred. There may even be affiliates who find they have been working for free because they host a link to Lucky Club, but have not been told that it is now a new operator, and the traffic they send with the existing tag to the Lucky Club domain will not benefit them.
Players at other casinos in the group may well be wondering what the future holds, but one thing they can KNOW is that if anything DOES change, they will be lucky to get even a weeks notice, and may well not be told at all.
When an operator wants players to trust them with "real money", they should NOT be springing surprises like this on them, whatever the reason.
I also don't believe for one minute it was a case of "don't know" a couple of days ago, it was a directive from on high that customers were not to be informed of the details, such as who the new owners were, and what software would be used. This was therefore no "accident", it was INTENDED to be this way by the owners of Jackpot Capital group. It almost looks like they almost went bust, and plucked some kind of rescue deal from the ether at the last minute, but the "white knight" wanted considerable secrecy, and had JC by the testicles over this, so there was no choice but to anger customers and affiliates.
The "new" reply by the rep is little different, and doesn't look like a true reply, but more a careful statement prepared and approved by management and the legal team, and intended to be as vague as possible but at the same time hoping not to create too much "panic" among players.
The most important question about CASH balances post transfer was NOT graced with a DIRECT and CLEAR answer about the procedure that is supposedly going to be followed in TWO HOURS TIME! I can only imagine that for affected players, getting their money is going to be like getting it back from Quicktender was, a lengthy process littered with hurdles, and no guarantee of success. The refusal to implement what is the most obvious and simple way to handle outstanding cash, bonuses, and comps, is what REALLY seems worrying.
Nifty, you may have OCD. Maybe you should ask your doc to prescribe some SSRI group pills as they are known to help in many cases. Failing this, you should at least search for some software to automate the task of collating my posts and calculating the average word count. You should also consider whether my "one liners" should be included as "posts" for the purpose of these calculations, as they can artificially drag down the average word count despite not being proper "vinyl posts". This will pollute the raw data, and render your results "unscientific". This in turn could mean your paper gets rejected for inclusion in "new scientist" or "nature" at the peer review stage.
Not to discount the issues that others here have with this transition.
