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Lucky Club email about ownership change?

Discussion in 'Online Casinos' started by Diane, Oct 14, 2011.

  1. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Below is the email I just got from Lucky Club. If there was already a discussion here, then I missed it, but what's up?

    Thanks,
    Diane
    _____________________________________________________________________________________



    Use your balance before October 17th!

    Use your balance, bonuses and comp points NOW - because from October 17th, it will be too late!

    Lucky Club Casino has a new owner and will undergo a relaunch within the next week. For this reason, Lucky Club Casino will be taken offline on Monday, October 17th!

    The relaunch will take place on October 24th, so prepare for a totally new gaming experience with a great support team and reliable payment methods!

    Don't waste any time! Play NOW, use your balance and comp points and take this last opportunity to win big before the casino upgrade!
     
  2. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    I went on live chat and this is what they said (basically nothing....)

    FWIW,
    Diane

    ____________________________________________________________________________________

    Monelle: Please provide your account login name so that I can better assist you.

    Me: what is the change with new ownership? Just got email

    Monelle: the management team, a new gaming provider and different games

    Me: what software platform will it be?

    Monelle: I am unable to provide you with that information at this itme

    Monelle: time*

    Monelle: I do apologize

    Me: Does this change affect any of your other "sister" sites like Jackpot Capital?

    Monelle: no, only Lucky CLub

    Me: hmm, interesting. Ok, well I guess I will have to wait and see. Do I have any comp points at this time that I can redeem before the change?

    Monelle: one moment please

    Monelle: you will be credited with $10 bonus

    Me: wagering req?

    Monelle: 60 times

    Me: max cashout?

    Monelle: 5 times

    Me: ok ty

    Monelle: you're welcome
     
  3. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Just got the same email. Interesting. Maybe an aff can tell us who and what since CS can't. LOL!
     
  4. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I also received this email.Seems the casino will be detached from JC. However, like Wall Street, players dont like shocks and what's up with saying its the last opportunity to win big with comps and balance. Surely these should be transferred to the new casino. Very poorly thought-out email message IMO. If they change to a software I cant play at Ineed to know. Yasmeen should come out and explain.
     
  5. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    I sent PM to the rep asking for whatever they could share with us on this change.

    You are right ----- we don't like abrupt change AND we don't like incomplete information, since it always tends to make us believe the worst is waiting to happen.

    Diane
     
  6. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Lucky Club Casino

    Hi there,

    Thank you all for your posts and for your comments on the e-mail sent out earlier.

    Lucky Club will be relaunched under new Management, new games will be offered, new look and feel casino platform. However, the same quality of service, prompt payouts and superior customer support await you at the new Lucky Club!

    This change will not affect any other casinos under the Jackpot Capital group.

    The e-mail was meant to advise customers that this will be the last weekend they will be able to play with any existing funds, deposit or withdraw.

    All existing active accounts will be transferred to the new gaming platform, so no need to create a new account when it is relaunched. However, no existing balances will be carried over.

    If you have any further questions, feel free to contact me here.

    Cheers,
    Yasmeen
    Casino Manager
     
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Well the obvious question is: What is the new gaming platform?
    My guess would be Top Game, since I can't imagine Lucky Club would be too happy to lose all their USA players...

    KK
     
  8. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    JACKPOT CAPITAL SELLS ONLINE CASINO

    Unidentified investors to migrate online property to new platform

    Jackpot Capital Group has sold Lucky Club Casino.com with its marketing partner Rich Club Affiliates.com to a group of unidentified investors for an undisclosed consideration.

    Under its new ownership, the brand will be taken offline for an indeterminate amount of time to undergo a re-launch on a new casino software platform.

    "In the online casino world, Lucky Club Casino is a great brand. It will soon benefit from a new platform and players will have the chance to experience a whole new environment and games," said a Lucky Club Casino representative. "We are confident that the brand is in good hands."

    Lucky Club Casino.com, Rich Club Affiliates.com, Grande Vegas Casino.com and Grande Vegas Affiliates.com were bought by Jackpot Capital Group mid-2010 (see previous InfoPowa report). Grande Vegas Casino and its affiliate partnership programme were sold almost six months later to Tigress Management Ltd.
     
    2 people like this.
  9. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Well, I sincerely hope it's not Top Game cause I won't be playing at Lucky Club anymore if it is.

    To be perfectly honest, I picked Lucky Club to play at because it was part of the Jackpot Capital group. Don't know about staying loyal to it now. Will have to wait an see, I guess.
     
    2 people like this.
  10. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Just when we are denouncing Slotocash for handling the change of software here comes something worse. With only a few days to go there is still no mention of what the new software is. Dont tell me they are going the opposite direction and adopt Rival.
     
    1 person likes this.
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I hope it's not Top Lame.

    It would be a huge step backwards.

    It's also nice to know that all my private information is being sold to "unidentified investors"....warms the cockles don't it?
     
    3 people like this.
  12. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Given the VERY short notice given, what will happen to remaining balances after 17th October?

    Players could be away for a weeks holiday, and come back to find the casino has vanished without trace, and taken their money with it. Jackpot Capital group will then have to deal with the backlash after the fact, and the Lucky Club brand could be "dead in the water" before it even starts up again.

    Normal practice in such situations has been to transfer account balances along with player accounts.

    The abrupt timescale also denies players the choice of closing their accounts rather than having their details included in the sale. This too could damage the reputation of Jackpot Capital, and this would affect the remaining casinos.

    Even now, with a mere THREE DAYS left, you STILL have absolutely no idea what the software platform will be, nor who the new owners are. This is bound to scare players away, and there may be few who return to the casino under the new management. If the new investors had not anticipated such a reaction, they could find themselves in a spot of bother, which could lead to them having to juggle funds, delay withdrawals, etc.

    It already appears these new investors are not that experienced, else they would have made damn sure they did NOTHING that was likely to scare the player base.

    As far as current players are concerned, Jackpot Capital will be held responsible for any mishandling of the process, even if such mishandling was done by the new investors.


    It would have been better to have transferred existing players to an alternative Jackpot Capital casino, along with their balances and comps, and the new investors then inviting those players to play at the new Lucky Club when launched. This would not really scare players, Jackpot Capital's credibilty would remain intact, and Lucky Club would have a better chance of keeping those players who played at Lucky Club.
     
    3 people like this.
  13. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Lucky Club ownership change

    HI there,

    The new software provider is called NuWorks Gaming. New exciting, never seen before games await you!

    We suggest that customers login and play now to use their balances, bonuses, comp points as these will not be transferred.

    Customers may contact us, only after the upgrade, if they want to have their cash balances transferred.

    Please note that bonus balances and comp points cannot be carried over.

    Kind regards,
    Yasmeen
     
    3 people like this.
  14. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Players go away on holidays, or have computers fail, illness happen, and emails go astray. This is not much notice, and JC seems to be skirting around the issue of what happens to balances.

    I also don't think it's right that comps disappear. These can be considerable sums for some players, especially at properties that offer higher conversion rates for more points. These comps are earned through loyal play, as outlined in their terms, and are not bonuses.
     
    2 people like this.
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Very good points!

    Thanks to this thread, I just remembered I still have $60 sitting in my Luck Club account. So I log in to the casino and see I have 2 messages... are they about the casino closing down?
    No. They are both bonus offers which are valid until AFTER the closing date!
    So I check all my e-mails from them - surely something about the closure there...?
    Nope - just more bonus offerings.

    This is a really SHITTY way to handle a casino closure - what were they thinking??? :mad:

    KK
     
    1 person likes this.
  16. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    This is now looking even WORSE. Not only have the failed to inform you, but they are making offers as though nothing is going to change. You now have less than THREE HOURS to play, redeem comps, and/or withdraw, yet you have yet to be informed.

    It is VERY poor that the first and ONLY time you have heard about this is via the forum, end even then you had to take an interest in this thread based on it's title.

    Even for those players who were informed, they have had less than one week, and if they were so much as on a pretty standard 1 week holiday, would have returned to see everything they had in the casino had been confiscated, and that they should consider themselves "lucky" if they even get their cash balances back.

    It would be interesting to hear how many players lost their comps and bonuses, and thought their cash had gone too, all because of them leading a "normal life" outside of gambling, and just not being in the right place to find out about this during the incredibly short time window between announcement and implementation. It is this kind of thing that destroys trust in the industry as a whole, making players feel their money is far from safe if left sitting in the casino between sessions. It is part of the reason casinos see players "unnecessarily" withdrawing their balances at the end of the day, only to redeposit the next. It could be that they didn't KNOW they were going to play next day, and prefered to have their money in a safer place just in case they found themselves unable to play for a few days.

    In this case there is no need for players to lose comps or bonuses, they should simply be able to have them transferred to a sister casino if the new operator does not want to bother bringing them over. If players already have an account at a sister casino, there should be no problem doing this, unless of course the operator has decided that this gives them an opportunity to "skim" from it's loyal players in addition to receiving the amount paid by the new operators for the player base, by introducing a system that legitimises the voiding of their comps, and any current bonus in play.

    I am sure affiliates too will be asking whether they are going to see their players "detagged" as a result of the transfer, and further losing the abilty to get them back by promoting the new operator because accounts have been transferred. There may even be affiliates who find they have been working for free because they host a link to Lucky Club, but have not been told that it is now a new operator, and the traffic they send with the existing tag to the Lucky Club domain will not benefit them.

    Players at other casinos in the group may well be wondering what the future holds, but one thing they can KNOW is that if anything DOES change, they will be lucky to get even a weeks notice, and may well not be told at all.

    When an operator wants players to trust them with "real money", they should NOT be springing surprises like this on them, whatever the reason.

    I also don't believe for one minute it was a case of "don't know" a couple of days ago, it was a directive from on high that customers were not to be informed of the details, such as who the new owners were, and what software would be used. This was therefore no "accident", it was INTENDED to be this way by the owners of Jackpot Capital group. It almost looks like they almost went bust, and plucked some kind of rescue deal from the ether at the last minute, but the "white knight" wanted considerable secrecy, and had JC by the testicles over this, so there was no choice but to anger customers and affiliates.

    The "new" reply by the rep is little different, and doesn't look like a true reply, but more a careful statement prepared and approved by management and the legal team, and intended to be as vague as possible but at the same time hoping not to create too much "panic" among players.

    The most important question about CASH balances post transfer was NOT graced with a DIRECT and CLEAR answer about the procedure that is supposedly going to be followed in TWO HOURS TIME! I can only imagine that for affected players, getting their money is going to be like getting it back from Quicktender was, a lengthy process littered with hurdles, and no guarantee of success. The refusal to implement what is the most obvious and simple way to handle outstanding cash, bonuses, and comps, is what REALLY seems worrying.
     
    1 person likes this.
  17. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Vinyl.....is your keyboard playing up?

    Your average word count per post has dropped from 932 to 688 in recent months and I'm very concerned. :D

    Lucky Club has handled this badly and it may well come back to haunt them.
     
    1 person likes this.
  18. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Verbose Vinyl! I heart him!

    "When an operator wants players to trust them with "real money", they should NOT be springing surprises like this on them, whatever the reason"

    Here! Here!
     
  19. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    I think my favorite thing about this is how they're marketing it as a happy surprise lmao. It's akin to confetti coming out of the walls when you find out you have a terminal disease.

    At least they'll transfer cash balances I guess.

    I never thought I'd see the day where the JC group would do something this crappy. Oh well, I closed my account there a while ago anyway.
     
  20. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The email was from Lucky Club News titled 3 more days. Normally you would think this was a promo or something and if you dont play bonuses its unlikely to catch your attention and you might never open it. The mail is from JC and as VWM suggested at an earlier post balances and points should be transferred to other accounts within the group. In fact I am an advocate of transfer of funds between casinos of the same group. I am pretty sure if the software supplier tries hard enough it can easily be done. JC you are better than this. Its already late but hopefully you can salvage some reputation by taking a better course of action.
     

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