Casino Complaint lucky 247 confiscated my winnings saying i over wagered on my bonus?

[georgie78]

hi all, im new to this site and would really appreciate it if any one can offer me some advice please. i joined lucky 247 the other night and i won. out of the winning i had left after a period of time, which was 600 pound, i made a withdrawal and the casino let me, so any waggering requirements i have obviously met right? any way as the withdrawal process carried on, i received a phonecall to verify my id, also i sent further id verification as they requested from me. anyway i checked on the site to see if it had been processed, from what i could see all was ok but i did however notice extra money in my account, i thought it was a bonus i hadnt received or something like that, so i played with that. anyway the next day i received an email off them saying i breeched their t&c,s, they stated that i had OVER waggered on my bonus and therefore they will be confiscating my winning, the money in the account was just my original deposit back and bonus. ive never in my life heard of this? has any one else? can someone please advise me, would be much appreciated

 

[dionysus]

did you try PMing the rep?..thats your first step

https://www.casinomeister.com/forums/members/

 

[georgie78]

Hi I'm awful sorry hi thanks for the quick response, I have emailed them, no reply, pmed a representative in the chat room and had no luck. They keep on saying I've overwagered my bonus by 20%, I didn't think this was possible, never had any problems like this on other sites. Could you please kindly assist me further, thanks

 

[dionysus]

no, pm the rep here, via the link above
give it a day, to allow them time to respond
post here that you've pmed them

ive never heard of over-wagering either...but send the casinomeister rep a note asking for more details
the more everyone here knows, the more they can help..but exhaust that option first

 

[Cleveland]

ive never heard of over-wagering either...but send the casinomeister rep a note asking for more details
the more everyone here knows, the more they can help..but exhaust that option first

I've heard it mentioned before in regards to attempting to use the bonus to build up a ton of comp points when the bonus itself has a max cashout. So when you do finally cashout you're able to then cash in your comp points after, and in the end you have more money than what the max cashout would have allowed. Especially in cases where the bonus is phantom and is only removed upon cashing out.

I know some casinos won't allow you to generate comp points while a bonus is active, and some don't seem to care either way. I haven't seen it lately but I do remember it from a while back. Not sure if there was any word on if this was an acceptable practice or not.

Not saying that is what the OP did, just saying I've heard of it.

 

[georgie78]

no, pm the rep here, via the link above
give it a day, to allow them time to respond
post here that you've pmed them

ive never heard of over-wagering either...but send the casinomeister rep a note asking for more details
the more everyone here knows, the more they can help..but exhaust that option first

OK thanks I shall try that first

 

[georgie78]

Hi there, I'm still waiting a response from the rep, just wanted to add to the discussion. I've just been on my account at lucky247, checked my playcheck and there's no transactions of my winnings on tomb raider slot, its as if its been wiped. There's nearly an hour of gameplay missing and also I can't tally up the rest of the transaction I'd,s . I know there's at least an hour missing because in that time I took a photo of my winnings on tomb raider which was in that time of gameplay missing. Don't you think that's odd?

 

[DepositSpinLose]

i think.....

the casino is telling georgie that he/she bet over the max allowable bet per spin of the applied bonus. me thinks.

 

[georgie78]

If that's the case, then why have all my gameplay/ playcheck transactions been removed? Mmmm, me thinks someone is trying to cover something up. Otherwise they would show me the evidence to back up their claims.

 

[Nifty29]

If that's the case, then why have all my gameplay/ playcheck transactions been removed? Mmmm, me thinks someone is trying to cover something up. Otherwise they would show me the evidence to back up their claims.

You don't need playcheck.

Just answer these simple questions:

1. What bonus amount did you receive?
2. What was your highest bet?

What I think is interesting is that you did not DENY it....you went on about cover-ups and not showing evidence. A totally innocent person would have just stated "Nope. I did not bet that much. Please post my play logs".

Remember when answering the questions above that the rep can provide evidence to the mods that you are misrepresenting the situation, and that, if you lie, everyone will be informed and you will look like a fraudster and possibly be banned.

Perhaps it is time to think a little harder about your play history before you go any further.

 

[georgie78]

Hang on a minute, no need to blow things out of proportion and there's certainly no need to twist things around. Of course I need my playcheck, I'm not talking about a few small silly bets, I played on that site for a good few days and I'm not talking a few goes, nor am I denying I've wagered different amounts. I honestly don't know how much I've wagered and how many games I've played. This is the first site I have come across that has rules about over wagering on bets, I just play the games as I see fit. I have a great passion for online gaming and yes we win some and also we lose some, but I won that money fair and square, I have never had any problems before with any other casino,s . I was quite taken back when I was rejected my winnings because its not often I win. I assisted the site with all the I'd verification, spoke to them on the phone. All I'm curious about is why haven't they got my playcheck for the winnings? And yes I do believe that is strange, if I'm wrong, then I will walk away, nothing more said. I had a quick look earlier and there must be well over several hundred different game transactions and to be honest I'm no expert and its all confusing to me, this is why I'm seeking help because, deep down , I feel like I've been let down by the casino. They have confiscated my winnings, not replying back to my emails, I only want to see the gameplay myself. I can't honestly say if wether ive breeched their t&c,s or not but if they say I have, well then they have nothing to hide, I'm not being conned out of my winnings, I tell you what I do believe and that is I believe I won that money fair and square. If I did breech their t&c,s when I see it for myself, then I shall apologise, take it on the chin and walk away.

 

[Nifty29]

Hang on a minute, no need to blow things out of proportion and there's certainly no need to twist things around. Of course I need my playcheck, I'm not talking about a few small silly bets, I played on that site for a good few days and I'm not talking a few goes, nor am I denying I've wagered different amounts. I honestly don't know how much I've wagered and how many games I've played. This is the first site I have come across that has rules about over wagering on bets, I just play the games as I see fit. I have a great passion for online gaming and yes we win some and also we lose some, but I won that money fair and square, I have never had any problems before with any other casino,s . I was quite taken back when I was rejected my winnings because its not often I win. I assisted the site with all the I'd verification, spoke to them on the phone. All I'm curious about is why haven't they got my playcheck for the winnings? And yes I do believe that is strange, if I'm wrong, then I will walk away, nothing more said. I had a quick look earlier and there must be well over several hundred different game transactions and to be honest I'm no expert and its all confusing to me, this is why I'm seeking help because, deep down , I feel like I've been let down by the casino. They have confiscated my winnings, not replying back to my emails, I only want to see the gameplay myself. I can't honestly say if wether ive breeched their t&c,s or not but if they say I have, well then they have nothing to hide, I'm not being conned out of my winnings, I tell you what I do believe and that is I believe I won that money fair and square. If I did breech their t&c,s when I see it for myself, then I shall apologise, take it on the chin and walk away.

Fair enough.

Did you read the terms before you played? Maximum bet restrictions are very common these days.

I do find it odd that you can't remember what bonus you received. If you know that information, then you will know if you broke the terms....which is why I said you don't need playcheck.

If you got a $100 bonus, and you bet more than $20 on a hand/spin, then you clearly broke the terms. Are you saying that you can't work that out yourself? Or that you want the casino to prove it even though you already know. You might have played over several days, but I'm sure you would know if you bet more than 20% of the bonus nor not.

 

[vinylweatherman]

All the Playcheck will be archived, even if it can't be seen from the account pages (which might be a bug).

If no luck from the rep, the next step is to PAB.

I am sure the "over wager" just means betting more than the max bet allowed with a bonus in play.

The "extra money" found in the account is the casino giving a "do over" of the deposit and bonus having acted on a breach of the terms.

A PAB will get to the bottom of the bonus taken, it's terms, and what bet(s) were considered an "over wager".

If the relevant Playcheck has "disappeared", the casino will be unable to prove it's case and will have to pay up. A casino undergoing a baptism for accreditation is rarely this careless with it's data, so either this is a bug, or a case of the Playcheck facility being too complicated for a new user to understand, hence thinking the reason they can't find what they are looking for is that it has been deleted for a cover up.

Playcheck is divided into sessions, so gameplay from an earlier login will be in an earlier session record. It's possible that this structure could make a player think that some earlier data is missing, whereas in fact it is stored in a previous session. A disconnection also creates a new session record, and an unstable connection could cause many session records for what a player sees as a single session.

Playing for some days is bound to lead to many session records.

After 2-3 weeks, Playcheck records are moved to archive, and this results in them no longer being available to the player via their account page. They have not been wiped, just moved.

 

[Sachalucky]

Hi all,

Thanks for the posts.

Georgie78 I have replied to your PM and the situation has been rectified.

There was indeed a system issue on your account and all details are in the PM I sent you - your account is being sorted out.

In future, please allow a little bit more than a couple of hours to let me reply, I can't be on here 24 hours a day!

All the best,

Sacha

 

[Nifty29]

Hi all,

Thanks for the posts.

Georgie78 I have replied to your PM and the situation has been rectified.

There was indeed a system issue on your account and all details are in the PM I sent you - your account is being sorted out.

In future, please allow a little bit more than a couple of hours to let me reply, I can't be on here 24 hours a day!

All the best,

Sacha

Good point Sacha.

Members are expected to give reps 48hrs to respond, which is not unreasonable, and most reps reply much quicker than that anyway.

Sounds like good news for the OP. Cool! Perhaps you could explain the issue?

 

[Sachalucky]

Hi Nifty!

Sure thing, will be happy to!

Let me please first confirm with Georgie78 that everything is in order and that I have his permission to discuss certain elements pertaining to that account here (without details obviously).

As soon as he's online and happy I'll get back to the rest of you!

Thanks,

Sacha

 

[Sachalucky]

Hi all,

Georgie78 is all sorted, thanks all for your help and suggestions.

There was indeed an infringement on wagering requirements during his gameplay but we certainly understand that no player should be expected to calculate this, and that he was not in the wrong at any stage. This process is supposed to be automatically generated by the system, but for some reason it was not. There is no reason why the player should be responsible for checking wagering requirements, and the system is supposed to do that on his behalf (limiting max bets etc to stay within the limits).

I would like to add that this matter is being investigated internally to establish why the system error occurred on the calculations on this account. We've also spoken to the customer service centre agent who got it wrong and cancelled the winnings, and will address such issues in training.

Thanks,

Sacha

 

[shapesy]

Hi all,

Georgie78 is all sorted, thanks all for your help and suggestions.

There was indeed an infringement on wagering requirements during his gameplay but we certainly understand that no player should be expected to calculate this, and that he was not in the wrong at any stage. This process is supposed to be automatically generated by the system, but for some reason it was not. There is no reason why the player should be responsible for checking wagering requirements, and the system is supposed to do that on his behalf (limiting max bets etc to stay within the limits).

I would like to add that this matter is being investigated internally to establish why the system error occurred on the calculations on this account. We've also spoken to the customer service centre agent who got it wrong and cancelled the winnings, and will address such issues in training.

Thanks,

Sacha

good outcome for the op and a chance for the casino to put things right.

 

[georgie78]

Hi all,

Georgie78 is all sorted, thanks all for your help and suggestions.

There was indeed an infringement on wagering requirements during his gameplay but we certainly understand that no player should be expected to calculate this, and that he was not in the wrong at any stage. This process is supposed to be automatically generated by the system, but for some reason it was not. There is no reason why the player should be responsible for checking wagering requirements, and the system is supposed to do that on his behalf (limiting max bets etc to stay within the limits).

I would like to add that this matter is being investigated internally to establish why the system error occurred on the calculations on this account. We've also spoken to the customer service centre agent who got it wrong and cancelled the winnings, and will address such issues in training.

Thanks,

Sacha

May I add a big thank you to the rep sacha, he dealt with the problem immediately, he has my full recommendation to any player that comes across this sort of problem I had. Within 24 hours , the issued was addressed and dealt with and I look forward to carrying on playing at lucky247 in the near future. I can't thank you enough Sacha, for your time and patience in resolving the matter for me

 

[Cleveland]

Hi all,

There is no reason why the player should be responsible for checking wagering requirements, and the system is supposed to do that on his behalf (limiting max bets etc to stay within the limits).

Thanks,

Sacha

You sir / ma'am are unbelievably awesome. If other reps are reading this, please for the love of all that is good and holy in this world follow this reps example. I know y'all can't control how the casino operates on certain ends, but it would be wise to try and get your casino on this same page. It eliminates so many bonus abuse complaints, and just plain makes sense.

I know many casinos already have this setup but many do not.

 

[Sachalucky]

Thanks all, feel free to get hold of me if you ever need!

Enjoy the weekend,

Sacha

 

[Przecinek]

Ok, so from what I understood, OP got a free comp like a 10€ token and it's this small bonus token that triggered the 20% max bet rule and a confiscation of winnings? BTW I am happy that everything got sorted out and have even bigger confidence in Lucky 24/7 seeing how they handled this situation.

 

[Sachalucky]

Ok, so from what I understood, OP got a free comp like a 10€ token and it's this small bonus token that triggered the 20% max bet rule and a confiscation of winnings? BTW I am happy that everything got sorted out and have even bigger confidence in Lucky 24/7 seeing how they handled this situation.

Hi Przecinek,

There was simply a system error on the software side, which stopped the player from "over-wagering" (the system is supposed to fix max bets on bonus on its own, so that the player doesn't have to worry about it).

Thanks for the compliments!

Sacha

 

[wigan rl]

I have been lurking on this forum for a while and hardly post but the way this as been dealt with is nothing short of outstanding more reps should be like sach well done

 

[aceking123]

hello when are you going to start making payments back into neteller accounts ?

 

[Sachalucky]

Hello mrjones,

We always do!

If you have any issues with your account specifically, please feel free to PM me.

Thanks,

Sacha

hello when are you going to start making payments back into neteller accounts ?

 

[aceking123]

Hello mrjones,

We always do!

If you have any issues with your account specifically, please feel free to PM me.

Thanks,

Sacha

hmmm this is very strange two lots of your CS have said i cannot withdrawal to neteller , ive made no deposit within your casino but would like to know that when & if i win that i can make a withdrawal back there also could i ask whats the speed of withdrawals including weekends back into e wallet ?

 

[Sachalucky]

Hi Mrjones,

We have PMed in the past and I'll be glad to work on your account.

I don't have access to your account details right now but will get back to you asap.

Thanks,

Sacha

hmmm this is very strange two lots of your CS have said i cannot withdrawal to neteller , ive made no deposit within your casino but would like to know that when & if i win that i can make a withdrawal back there also could i ask whats the speed of withdrawals including weekends back into e wallet ?

 

[KasinoKing]

Hi Mrjones,
We have PMed in the past and I'll be glad to work on your account.
I don't have access to your account details right now but will get back to you asap.
Thanks,
Sacha

That's a very strange answer
All he is asking, is if players can deposit & withdraw using Neteller (a perfectly reasonable question IMO) - what on earth has that got to do with his individual account?

KK

 

[aceking123]

That's a very strange answer
All he is asking, is if players can deposit & withdraw using Neteller (a perfectly reasonable question IMO) - what on earth has that got to do with his individual account?

KK

im finding that cs is stating something else as ive asked on two occasions about withdrawals to neteller just testing the water as one would before doing anything , your right about my account, docs have been approved etc etc i just havnt bothered making any deposit until its clarified times on moneys sent back into neteller accounts. weekends included in this aswell ? ? ?

 

[Sachalucky]

Hi gents,

I was simply stating that I was trying to find out why CS would say that you can't withdraw to NETeller and assess whether mrjones' account showed any specific reason for this: e.g. if you made a deposit via CC and requested to withdraw via NETeler, this could be an issue if this were your first deposit/withdrawal situation for obvious risk reasons.

The answers are indeed simple: yes we do pay out to Webwallets of course, no, not on weekends. Payout times depend on whether an account has been KYCed or not as cashouts are flushed for known players, but can take up to 48 hours otherwise.

My apologies if my previous answers were not clear enough.

Regards,

Sacha

 

[aceking123]

Hi gents,

I was simply stating that I was trying to find out why CS would say that you can't withdraw to NETeller and assess whether mrjones' account showed any specific reason for this: e.g. if you made a deposit via CC and requested to withdraw via NETeler, this could be an issue if this were your first deposit/withdrawal situation for obvious risk reasons.

The answers are indeed simple: yes we do pay out to Webwallets of course, no, not on weekends. Payout times depend on whether an account has been KYCed or not as cashouts are flushed for known players, but can take up to 48 hours otherwise.

My apologies if my previous answers were not clear enough.

Regards,

Sacha

hi nope i did say that ive yet to make a deposit & have already sent in id docs to which has been verified via your casino , i just wanted to know payment speeds & weekends paid or not to which youve cleared up ( thankyou )

 

[aceking123]

From: ECS ([email protected]) on behalf of ECS ([email protected]) Microsoft SmartScreen classified this message as junk.
Sent: 30 December 2013 13:53:15

youve got a spammer on the books )

please have a word )

 

[Sachalucky]

Hey Mrjones,

Thanks for your post and your mail.

Sorted!

Sacha

From: ECS ([email protected]) on behalf of ECS ([email protected]) Microsoft SmartScreen classified this message as junk.
Sent: 30 December 2013 13:53:15

youve got a spammer on the books )

please have a word )

 

[aceking123]

Hey Mrjones,

Thanks for your post and your mail.

Sorted!

Sacha

many thx for clearing it up !

 

[ChillBill]

hmmm this is very strange two lots of your CS have said i cannot withdrawal to neteller

Well before Luck247 was here, I opened and account. Deposit method NT. Played a few times and eventually got a cracker of a win. Went to withdrawal but NT was not an option. I too contacted support and was told sorry we don't offer Neteller as a withdrawal option.Least to say the only other option available to me was bank wire. I couldn't be stuffed using it, so I just reversed it, played it and uninstaller the casino.

A week or so later, the casino calls, wondering why I'm not playing. Told them the problem, I'm then advised Neteller is a withdrawal option. So my suggestion, given mrjones has also been told this wrong info, the support team @lucky247 needs a memo distributed, stating that Neteller IS a valid withdrawal method.

Its happen to us, so likely others have been given wrong information too.

 

[Sachalucky]

Hi Chillbill,

You're absolutely right.

In all fairness, that issue dated back to August - we've addressed the CS issue since.

Thanks,

Sacha

Well before Luck247 was here, I opened and account. Deposit method NT. Played a few times and eventually got a cracker of a win. Went to withdrawal but NT was not an option. I too contacted support and was told sorry we don't offer Neteller as a withdrawal option.Least to say the only other option available to me was bank wire. I couldn't be stuffed using it, so I just reversed it, played it and uninstaller the casino.

A week or so later, the casino calls, wondering why I'm not playing. Told them the problem, I'm then advised Neteller is a withdrawal option. So my suggestion, given mrjones has also been told this wrong info, the support team @lucky247 needs a memo distributed, stating that Neteller IS a valid withdrawal method.

Its happen to us, so likely others have been given wrong information too.

 

[sootyjrw]

Similar problem to orginal poster

i joined lucky 247 the other night and i won. out of the winning i had left after a period of time, which was 400 pound, i made a withdrawal of £350 (which was allowed as I wable to make a withdrawal) and carried on playing with the £50 left in my account. after the casino let me, so any waggering requirements i have obviously met right? Any way as the withdrawal process carried on, I sent further id verification as they requested you requested from me. Anyway i checked on the site to see if it had been processed, from what i could see all was ok but i did however notice extra money in my account, i thought it was a bonus i hadnt received or something like that, so i played with that. anyway the next day i received an email off you saying i breeched your t&c,s, and stated that i had OVER waggered on my bonus and therefore they will be confiscating my winnings, the money in the account was just my original deposit back and bonus. ive never in my life heard of this
If I had started off small wagering and lost and then deposited a bit more and upped my wagering then again deposited a bit more and upped my wagering then lost it all I would have no excuse because it is a gambling site after all and I gambled my money.

It comes across that as I started to wager small and became lucky so wagered a bit more because I was lucky I am being penalised which is morally and ethically wrong in my eyes.

I made a deposit of £20.00 in good faith originally, They are saying that I breached Point 19.9 : Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns.

I've been told that it is because 'In your case, your gaming activity had wagers equal to and over 20% of the bonus you received. This is calculated as the max stake = bonus x 0.2 ( 20x0.2 = 4 )

You had wagered more than 4 credits per spin leading up to your withdrawal.'

Any help please as I've never seen this or had any problems like this on any other site.

 

[psmith2020]

has the rep for lucky 247 gone awol

 

[petro]

I've been told that it is because 'In your case, your gaming activity had wagers equal to and over 20% of the bonus you received. This is calculated as the max stake = bonus x 0.2 ( 20x0.2 = 4 )

You had wagered more than 4 credits per spin leading up to your withdrawal.'

Any help please as I've never seen this or had any problems like this on any other site.

Sorry, but if it's in their terms then no one can help. (There are some exceptions e.g. if the rep decides to cut you some slack.)
New players receiving this offer will have their maximum single bet limited to 20% of bonuses issued plus recent deposits for games until such time as the play through requirements on the bonus are met or the bonus is depleted

You do not have permission to view link Log in or register now.

Casinos have that max bet term to protect themselves.
There may be some good that comes out of this because it might teach you to read the terms and conditions before playing.

You can PM the rep for Lucky247 here. Maybe you will get lucky.

 

[sootyjrw]

Sorry, but if it's in their terms then no one can help. (There are some exceptions e.g. if the rep decides to cut you some slack.)
New players receiving this offer will have their maximum single bet limited to 20% of bonuses issued plus recent deposits for games until such time as the play through requirements on the bonus are met or the bonus is depleted

You do not have permission to view link Log in or register now.

Casinos have that max bet term to protect themselves.
There may be some good that comes out of this because it might teach you to read the terms and conditions before playing.

You can PM the rep for Lucky247 here. Maybe you will get lucky.

Hi Petro

Cheers for getting back, can I just add that all through my being lucky and getting up to actually £500, I wasn't allowed to withdraw as I hadn't played through the bonus which I understood and accepted, eventually I was able to withdraw (at that point I was under the impression that I had completed my wagering requirements and I was able to withdraw) or it wouldn't have been available to do that.

What I think is unfair is that I have alledgedly breached the t &c's because I'd basically irregularly gambled because I'd betted differently from the beginning, I did have some luck so I did wager more, which if I would have lost, I'd lose the money as I'd gambled that bit more.

If that was the opposite way round and I was losing and wagered a bit more each time I lost the deposit, I wouldn't expect the casino to refund me because I was forced to wager more as I was on a losing streak.

Cheers for the link to pm the rep but after emailing and speaking to the online chat, I'm having no luck (no pun intended)

 

[georgie78]

i joined lucky 247 the other night and i won. out of the winning i had left after a period of time, which was 400 pound, i made a withdrawal of £350 (which was allowed as I wable to make a withdrawal) and carried on playing with the £50 left in my account. after the casino let me, so any waggering requirements i have obviously met right? Any way as the withdrawal process carried on, I sent further id verification as they requested you requested from me. Anyway i checked on the site to see if it had been processed, from what i could see all was ok but i did however notice extra money in my account, i thought it was a bonus i hadnt received or something like that, so i played with that. anyway the next day i received an email off you saying i breeched your t&c,s, and stated that i had OVER waggered on my bonus and therefore they will be confiscating my winnings, the money in the account was just my original deposit back and bonus. ive never in my life heard of this
If I had started off small wagering and lost and then deposited a bit more and upped my wagering then again deposited a bit more and upped my wagering then lost it all I would have no excuse because it is a gambling site after all and I gambled my money.

It comes across that as I started to wager small and became lucky so wagered a bit more because I was lucky I am being penalised which is morally and ethically wrong in my eyes.

I made a deposit of £20.00 in good faith originally, They are saying that I breached Point 19.9 : Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns.

I've been told that it is because 'In your case, your gaming activity had wagers equal to and over 20% of the bonus you received. This is calculated as the max stake = bonus x 0.2 ( 20x0.2 = 4 )

You had wagered more than 4 credits per spin leading up to your withdrawal.'

Any help please as I've never seen this or had any problems like this on any other site.

hi there, sorry i dont come on here often, i can offer you some advice, wel how i was able to get my winnings back, basically, talking to live chat and emailing them is a total waste of time, they just fobb you off. you need to speak with the casino rep, im sure a link for him is on here somewhere, hes the only person that can help you in this situation. they pulled exactly the same stunt with me, as soon as you are able to withdraw your funds, you have met your wagering requirements. as for over wagering on your bets, the casino cannot possibly expect you to work out your wagering on the bets, its not humanly possible, or if you could, it would take you so long, it wouldnt be worth playing on the site in the first place. if you accidently overwagered on some bets and the casino let you process your withdrawal, its not your fault, its a flaw in their casino,s computer software, thats all down to the casino,s software to work it out for you, all your wagering ,etc. just speak to the rep as soon as possible, tell him you were allowed to process your withdrawal and now they saying you overwagered on your bets, remind him that its down to the casinos software to work out your wagering requirements and that it shouldnt of let you process the withdrawal in the first place, hope that helps

 

[vinylweatherman]

i joined lucky 247 the other night and i won. out of the winning i had left after a period of time, which was 400 pound, i made a withdrawal of £350 (which was allowed as I wable to make a withdrawal) and carried on playing with the £50 left in my account. after the casino let me, so any waggering requirements i have obviously met right? Any way as the withdrawal process carried on, I sent further id verification as they requested you requested from me. Anyway i checked on the site to see if it had been processed, from what i could see all was ok but i did however notice extra money in my account, i thought it was a bonus i hadnt received or something like that, so i played with that. anyway the next day i received an email off you saying i breeched your t&c,s, and stated that i had OVER waggered on my bonus and therefore they will be confiscating my winnings, the money in the account was just my original deposit back and bonus. ive never in my life heard of this
If I had started off small wagering and lost and then deposited a bit more and upped my wagering then again deposited a bit more and upped my wagering then lost it all I would have no excuse because it is a gambling site after all and I gambled my money.

It comes across that as I started to wager small and became lucky so wagered a bit more because I was lucky I am being penalised which is morally and ethically wrong in my eyes.

I made a deposit of £20.00 in good faith originally, They are saying that I breached Point 19.9 : Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns.

I've been told that it is because 'In your case, your gaming activity had wagers equal to and over 20% of the bonus you received. This is calculated as the max stake = bonus x 0.2 ( 20x0.2 = 4 )

You had wagered more than 4 credits per spin leading up to your withdrawal.'

Any help please as I've never seen this or had any problems like this on any other site.

Such a term is present on many sites. The problem is that you deposited small and won big, so eventually you raised the bet beyond the original £4 max based on the bonus received on a £20 deposit because your balance had grown significantly.

However, it's an odd implementation as the rule is designed to discourage those who claim a bonus and bet big right from the start in a "do or die" bid to make WR quickly and with a big profit. Those who play "normally" as in your case, betting at a level appropriate for the current balance, are just "collateral damage" caused by the rigid implementation of the term. Other sites tend to review the play if a technical breach is detected to see if it's an attempt to beat the bonus, or simply a result of recreational play on an ever increasing balance due to luck. This might be why this site has had two complaints like this so far, and others haven't for a while.

To avoid this here and at other sites, make a note of the max bet allowed at the start and stick it on the edge of your monitor. It will act as a reminder should you get a lucky run and start to increase the bet as you get drawn into the experience of winning.

 

[sootyjrw]

Thanks for the advice georgie78 and vinylweatherman

I have inboxed the rep but awaiting a reply

However, it's an odd implementation as the rule is designed to discourage those who claim a bonus and bet big right from the start in a "do or die" bid to make WR quickly and with a big profit. Those who play "normally" as in your case, betting at a level appropriate for the current balance, are just "collateral damage" caused by the rigid implementation of the term. Other sites tend to review the play if a technical breach is detected to see if it's an attempt to beat the bonus, or simply a result of recreational play on an ever increasing balance due to luck. This might be why this site has had two complaints like this so far, and others haven't for a while.

I've received the playcheck and I'm being penalised because my maximum bet was £5 even when I was up to £500, it's not like I was betting £25 each turn. I thought I was playing normally, not trying to get one over anyone, was lucky and being penalised.

To avoid this here and at other sites, make a note of the max bet allowed at the start and stick it on the edge of your monitor. It will act as a reminder should you get a lucky run and start to increase the bet as you get drawn into the experience of winning.

I will be doing that from now, cheers for the advice

 

[Jono777]

Quick question regarding Lucky247 please guys.....

Are they now in possession of UK licence, only asking as they were not on the UK Accredited List last time I looked (can't find it now, yep I'm bloody useless!) yet they are still accepting the wife's deposits.

I don't play there, I don't feel I can trust them after the aggressive email we got regarding proving we were two separate people months ago, however I'm didn't think they'd got UK licence so should not have taken her deposits after 31st Oct?

Cheers in advance

 

[paul7388]

Quick question regarding Lucky247 please guys.....

Are they now in possession of UK licence, only asking as they were not on the UK Accredited List last time I looked (can't find it now, yep I'm bloody useless!) yet they are still accepting the wife's deposits.

I don't play there, I don't feel I can trust them after the aggressive email we got regarding proving we were two separate people months ago, however I'm didn't think they'd got UK licence so should not have taken her deposits after 31st Oct?

Cheers in advance

Yes they have a uk licence as of 1st November