i joined lucky 247 the other night and i won. out of the winning i had left after a period of time, which was 400 pound, i made a withdrawal of £350 (which was allowed as I wable to make a withdrawal) and carried on playing with the £50 left in my account. after the casino let me, so any waggering requirements i have obviously met right? Any way as the withdrawal process carried on, I sent further id verification as they requested you requested from me. Anyway i checked on the site to see if it had been processed, from what i could see all was ok but i did however notice extra money in my account, i thought it was a bonus i hadnt received or something like that, so i played with that. anyway the next day i received an email off you saying i breeched your t&c,s, and stated that i had OVER waggered on my bonus and therefore they will be confiscating my winnings, the money in the account was just my original deposit back and bonus. ive never in my life heard of this
If I had started off small wagering and lost and then deposited a bit more and upped my wagering then again deposited a bit more and upped my wagering then lost it all I would have no excuse because it is a gambling site after all and I gambled my money.
It comes across that as I started to wager small and became lucky so wagered a bit more because I was lucky I am being penalised which is morally and ethically wrong in my eyes.
I made a deposit of £20.00 in good faith originally, They are saying that I breached Point 19.9 : Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns.
I've been told that it is because 'In your case, your gaming activity had wagers equal to and over 20% of the bonus you received. This is calculated as the max stake = bonus x 0.2 ( 20x0.2 = 4 )
You had wagered more than 4 credits per spin leading up to your withdrawal.'
Any help please as I've never seen this or had any problems like this on any other site.