twenty2Incorp
Banned User
- Joined
- Jul 25, 2019
- Location
- Toronto, Canada
I made a withdrawal request of £700 on July 20, 2019 after winning about £800 in an amazing bonus round. The usual dance began of submitting docs, and after submitting docs including:
-birth certificate
-drivers licence
-bill
-bank statement
-marriage certificate (apparently to explain why my birth certificate has a different sir name from my present legal name)
..I was eventually advised during chat that "great news" my doc's were accepted and that my withdrawal request was being forwarded to payment department.
Wouldn't you know it, the following day via email I was notified that my funds were returned to my player account because my "bank wouldn't accept payment".. further I was sent a list of banks, including possibly EVERY major bank in my country, that also do not accept payment from LeoVegas.
As a remedy I was instructed to create an idebit account (which I spent the afternoon of July 24th awaiting approval for).. and wouldn't you know it on returning to LeoVegas to effect the "small deposit" necessary so idebit becomes available as a withdrawal option, there is NO OPTION to deposit with idebit.. and after 2 looooooooong online chats no one knows why nor can fix this.
I have concluded this is a STALL to have me squander the winnings placed back in my player account. This leaves a real SOUR TASTE in my mouth for this site. They would have more success in getting people to reinvest their winnings if they didn't make withdrawal so ABSOLUTELY distasteful in the first place.
I need help getting my money.
-birth certificate
-drivers licence
-bill
-bank statement
-marriage certificate (apparently to explain why my birth certificate has a different sir name from my present legal name)
..I was eventually advised during chat that "great news" my doc's were accepted and that my withdrawal request was being forwarded to payment department.
Wouldn't you know it, the following day via email I was notified that my funds were returned to my player account because my "bank wouldn't accept payment".. further I was sent a list of banks, including possibly EVERY major bank in my country, that also do not accept payment from LeoVegas.
As a remedy I was instructed to create an idebit account (which I spent the afternoon of July 24th awaiting approval for).. and wouldn't you know it on returning to LeoVegas to effect the "small deposit" necessary so idebit becomes available as a withdrawal option, there is NO OPTION to deposit with idebit.. and after 2 looooooooong online chats no one knows why nor can fix this.
I have concluded this is a STALL to have me squander the winnings placed back in my player account. This leaves a real SOUR TASTE in my mouth for this site. They would have more success in getting people to reinvest their winnings if they didn't make withdrawal so ABSOLUTELY distasteful in the first place.
I need help getting my money.