Ladbrokes December slots promos

[KasinoKing]

Warning! Slots Cash Splash has changed!!

Now you can only earn 5 per day (35 per week) max in bonuses, but if you play all 7 days of the week you get 140 free spins worth 25p each. So effectively you are still getting 70 for the week, but half of it must be played through on the selected slot!

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And:

140 free spins betting model for all four selected games are: 25 paylines, 1 coin at 0.01 pence.

Don't forget you must play from Monday to Sunday to earn the free plays!


Scratchcards have changed too!

They are now saying the max prize is 300 and you'll win something every day!

The countdown has begun as the festive season is approaching us, therefore were giving you the chance to bag yourself up to a whopping 300 daily with one of our spectacular Winter Wonderland scratchcards that should help with your Christmas shopping!

You can play any of our fantastic games below to qualify for a daily Winter Wonderland scratchcard with a guaranteed prize:

Deck the Halls - Available from 2nd December 2008
Gift Rap
Ho Ho Ho

To qualify for a daily scratchcard you must deposit and purchase 50 (or currency equivalent) and turnover a total of 100 (or currency equivalent) on either our NEW Deck the Halls slot from 2nd December 2008, Gift Rap slot, Ho Ho Ho slot or a combination of all three games daily.

Example you can deposit purchase 50 and wager 50 in Deck the Halls slot, 25 on Gift Rap slot another 25 on Ho Ho Ho and etc its entirely up to you!

Dont forget every scratchcard has a GUARANTEED free chip prize!

Once qualification is met you will receive a scratchcard the following day.

Good luck everyone!

 

[vinylweatherman]

I may be about to outclass KK on this one.

I got a snail mail for free spins on TRII, but while I was looking for them, I found 100 left over since APRIL in my sportsbook. Seems it was one of those Neteller malfunctions, and also a VWM malfunction since I DIDN'T NOTICE

Day 1 - 50 in, played for both promos. 200 out (includes the 100 I "found").

Day 2 - 50 in again, played both, but thanks to an over generous Santa I was laughing Ho Ho Ho all the way to the bank with a 300 withdrawal

The race is now on to see who is first with a 300 scratchcard - my money is on KK

 

[KasinoKing]

The race is now on to see who is first with a 300 scratchcard - my money is on KK

Highly unlikely. Despite playing this promotion just about every day, I have not received a card over 15 since getting a 50 one on May-14th...

My money says no-one here on the forum gets one higher than 50.

Anyone want to run a book...?

 

[Shocked]

Put me in for 'least amount earnt on average from scratchcards'

 

[vinylweatherman]

2x 10 so far - better than 2x 0 from previous experience though

This is probably only for December though, like last year, they were very generous before Christmas, and then tightened up in the new year.

 

[vinylweatherman]

Moronic CS again.

They have done it again.

I have just about had enough with Ladbrokes.

It's a repeat of the missing scratchcard issue that caused me to uninstall them last April, and a mere 8 days in they have done it again.

CS have just given this latest reply, telling me there has been NO missing scratchcard after all:-

Here is there "evidence"


+Unique Reference Number------+ + Date & Time played--+ Prize ---+
| 1f3a49075f3be780cd366a1eeab | | 2008-12-02 22:22:39 | 10 |
| f683813b501e1daeaebf59eccd3 | | 2008-12-03 14:18:03 | 10 |
| 0f2ea78b8ca2d6e181a027ba96e | | 2008-12-04 20:41:24 | 10 |
| 1303508ddf1bac4db2e325f209d | | 2008-12-05 13:27:45 | 10 |
| c98e5ccdedd5e59d1f107714f81 | | 2008-12-06 14:48:48 | 10 |
| 0ae4602132e414843a187adccef | | 2008-12-07 13:59:58 | 5 |
| 193f672cb0fb045b92b6eda4032 | | 2008-12-08 15:59:06 | 10 |
| c63d83b066198509eb3ead8653a | | 2008-12-10 13:45:36 | 5 |
| 4abf7b5fc9260ad470e3f489921 | | 2008-12-11 23:54:49 | 10 |
| 481839ac951930d6db2247954d6 | | 2008-12-12 15:03:44 | 5 |
+-----------------------------+----+---------------------+-----------+

It's F*&^%$ING OBVIOUS there is a gap - yet after three days they still cannot see it.

For those of you who can't see it, including Ladbrokes CS, the gap is "2008-12-09" - Maybe Pope Gregory can get away with this, but not Ladbrokes casino.


It's bye bye time again for them from my PC at the end of this fiasco called Christmas.

It's not so much the minor error that makes me so effing mad, it's the length of the ordeal and complete ineptness right up to management level that have none absolutely F*&^ ALL in the 9 months I have given them after highlighting this issue that REPEATEDLY ocurred through Jan- March 2008.

CS won't listen their "supervisor" isn't much better, and "management" are about as useful as a chocolate teapot.

How can a big UK brand run such a PISS POOR online operation, and get away with it for so long (Littlewoods being the other that has recently been ignored by me since the completely illogical step of changing from a software near the top of the list, to one that is borderline rogue.

It's a damn good job I have double glazing, or I would be posting this from the back garden

 

[Artico]

Has anyone won more than 5 or 10 from scratchcards this month. I have played everyday this month and 10 is the biggest winning for me.

 

[KasinoKing]

Has anyone won more than 5 or 10 from scratchcards this month. I have played everyday this month and 10 is the biggest winning for me.

I have - once!
So far this month: 6 x 5, 7 x 10 & 1 x 15 :yahoo:

While I'm here:
My Week 2 Summary - Deck the Halls

Well the first thing is I was right! Playing 100+ every day for the Scratchcards also qualified for the Slots Splash promo = 2 promo's for the price of one!
I was also right about the high variance - my results last week:-
Mon -28
Tue +36
Wed -43
Thu +46 - At this point I was actually 11 up, but then...
Fri -9
Sat -29
Sun -32
Total for the week = -59

Scratchcards won = +70

But also it qualified for Slots Splash, so I got another 35 in bonuses & 140 free spins...
I wasn't lucky enough to hit the feature during these free spins, but I did hit this nice 18 from a free 25p spin:-

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Finished the free goes with +36, so Grand Total for the week = +82

KK

 

[LOOKAWAY]

Hi, so these scratch cards and the slots splash promos, now is there any wagering on the prizes?

 

[wobble33]

Hi, so these scratch cards and the slots splash promos, now is there any wagering on the prizes?

yes its x4 all bonuses for wagering....

 

[LOOKAWAY]

Can you also cash out at any time if you all ready had a cash balance, when the bonus chips are added.

Or do you just simply convert your casino balance over to the sportsbook, only played at ladbrokes a couple off times. Thanks for the help

 

[monkeymagic]

Biggest card I have had is 15 and I have played every day.

 

[KasinoKing]

Can you also cash out at any time if you all ready had a cash balance, when the bonus chips are added.

Or do you just simply convert your casino balance over to the sportsbook, only played at ladbrokes a couple off times. Thanks for the help

Ladbrokes are very lax in the 'bonus chip wagering' department, but I very strongly recommend that you always complete the extraordinarily generous WR of only B x 4 before withdrawing. I have found that wagering for the next promo seems to count as WR towards bonus chips already awarded.
I have made literally 1,000's off their slots promos this year (4,545 to be exact), so you really don't want to do anything to risk not getting further bonuses IMHO.

What I do is always keep a balance of couple of hundred quid minimum in my account - generally when it gets above 1,000 I withdraw 500. I never withdraw my entire balance. Seriously, no self promo or anything - Ladbrokes offer the easiest free money anyone is ever going to find anywhere on the internet today. Enjoy it while you can!

KK

 

[Dewberry]

My winnings have been one 10 and several 5's.

 

[wobble33]

my winning just 10/5 until today

 

[vinylweatherman]

Into the third week, and one record has fallen already, but NOT one that Ladbrokes should be proud of, in fact, they should hang their heads in shame.

The number of mistakes by CS has so far exceeded all fears (expectations?), and my impression is that they have managed to get even WORSE in the 9 months I had their casino uninstalled.

They are so slow, and mistakes so frequent, that they simply "pile up", and it becomes almost impossible to keep track of things.

Gift Crap has lived up to it's name by only ever giving 3 to 5 gifts before that nasty snowman shuts the round down.

CS are useless beyond compare, it can take DAYS to even get them to comprehend the actual problem, let alone solve it.

"management/supervisor" level are the promotions team, office hours only, but all they are any good at is offering their "sincerest apologies" - a skill that is in great demand this month
What they are completely incapable of doing is learning from past mistakes, since ALL the mistakes made this month are ones they had the opportunity to learn from LAST YEAR.

Well, it is obvious how they can afford to "give money away" with these slots promotions to the likes of KK, they employ some of the poorest service personnel ever to grace the floor of anything other than a rogue casino.

The week began with a marathon 3 day mistake, one that should have taken a competent member of the team a few MINUTES to put right, they then followed on with THREE FURTHER MISTAKES, and only the most minor has been put right.

I did indeed "win" a 50 scratchcard - or rather I didn't, since one of the mistakes was actually a PAIR. An inept buffoon had used my SURNAME, and not my USERNAME in the pre-filled claim. Remembering the advice from earlier in the week to simply type in my login name over the top & claim - this is what I did, it worked then, when it was a mere 5, but didn't work yesterday.
I am not sure how my actual SURNAME ended up encoded in the scratchcard either, as it indicates I was lied to last year when I asked about the amount of player data sent out to the third party scratchcard provider, and in order for my real surname to be encoded into the scratchcard, it must have been sent to them as part of the data, which contradicts what I was told at the beginning of the year.

I just can't understand how KK puts up with all this crap from their CS, perhaps it is the 4,000 or so annual profit that makes it worthwhile, maybe it is, but it is still a shoddy way to operate a casino, and if they were to find themselves having to stop giving all this money away, their shoddy CS will see them lose customers by the handful.

PS ieSpell tries to replace "Ladbrokes" with "Lawbreakers"

 

[wobble33]

quote

I did indeed "win" a 50 scratchcard - or rather I didn't, since one of the mistakes was actually a PAIR. An inept buffoon had used my SURNAME, and not my USERNAME in the pre-filled claim. Remembering the advice from earlier in the week to simply type in my login name over the top & claim - this is what I did, it worked then, when it was a mere 5, but didn't work yesterday.
I am not sure how my actual SURNAME ended up encoded in the scratchcard either, as it indicates I was lied to last year when I asked about the amount of player data sent out to the third party scratchcard provider, and in order for my real surname to be encoded into the scratchcard, it must have been sent to them as part of the data, which contradicts what I was told at the beginning of the year

vinyl
i had this same problem here on my 300 win! my surname in as my username.. i changed this, and recieved nothing yesterday! i phoned customer services, and gave them screenshot, and money paid in my account today without any problem
i do know what you mean about lost scratchcards, i actually recieved 5 scratchcards in 1 day after phoning cs to say i had not recieved my scratchcards owed to me..pity i only won 2x5.00 and other 3 nothing. but all in all, i have had issues dealt with very quickly off cs, and promotions team also were very quick to iron out any problems for me

 

[vinylweatherman]

quote

I did indeed "win" a 50 scratchcard - or rather I didn't, since one of the mistakes was actually a PAIR. An inept buffoon had used my SURNAME, and not my USERNAME in the pre-filled claim. Remembering the advice from earlier in the week to simply type in my login name over the top & claim - this is what I did, it worked then, when it was a mere 5, but didn't work yesterday.
I am not sure how my actual SURNAME ended up encoded in the scratchcard either, as it indicates I was lied to last year when I asked about the amount of player data sent out to the third party scratchcard provider, and in order for my real surname to be encoded into the scratchcard, it must have been sent to them as part of the data, which contradicts what I was told at the beginning of the year

vinyl
i had this same problem here on my 300 win! my surname in as my username.. i changed this, and received nothing yesterday! i phoned customer services, and gave them screenshot, and money paid in my account today without any problem
i do know what you mean about lost scratchcards, i actually received 5 scratchcards in 1 day after phoning cs to say i had not received my scratchcards owed to me..pity i only won 2x5.00 and other 3 nothing. but all in all, i have had issues dealt with very quickly off cs, and promotions team also were very quick to iron out any problems for me

This is just beyond a joke. Not just me, but you as well, exact same problem. My email seems to have been ignored, assuming that Monday 22nd counts as a "working day", hard to tell as Xmas approaches.

I just seem to be getting nowhere at all, and this is not with front line CS, this is the next step up, the promotions department.

Today, problems persist, no sign of the 25 credit match for depositing and playing on one of three designated slots, and STILL no sign of redress for the missing 50 scratchcard.
I am now actually owed 40 + 25, as it seems my 10 scratchcard was credited as 20 (it's damn hard to find Playcheck - WHY isn't it where it is supposed to be, as in every other MG casino).

These problems are not new, they were highlighted around this time last year, so WHY has nothing been done about it, are Ladbrokes simply not prepared to address the issues (same as with BelleRock), and are saying to players "accept our crap CS and systems as is, if you don't like it, go find another casino". This is a TERRIBLE attitude for a business to take towards it's customers, and it is truly astonishing that here in the UK Ladbrokes are considered a top quality business. It seems the big bosses don't give a rat's ass about how their online subsidiary is making them look like a bunch of amateurs.

 

[vinylweatherman]

I have emailed CS again, and STILL no luck. They tell me that a 100% match offer (25 for 25) expired on the 21st, but I am sure the page in the lobby had it BEGINNING on the 21st, and lasting for a few days. Since they have removed the page, I have no evidence, but if anyone saw this and played it, was it UP TO the 21st, or did it BEGIN on the 21st?

CS TOTALLY IGNORED AGAIN the issue of the missing 50 scratchcard. It seems they have problems with their reading skills. When I was at school, and an exam paper had 2 questions, I was expected to answer BOTH questions, not just the first one, and then sit back for the rest of the exam - if I did, I would fail.

I simply cannot understand this level of incompetence since it is so damn persistent, and by no means an isolated incident or two.

I doubt they have singled me out for an extra dose, so there must be MANY players out there struggling with these kinds of issues, and having to send a dozen emails to resolve a problem that should only take one or two.

THEY made the effort to get me back, they sent me an offer by snail mail, and this lead me to discover the 100 they lost last year, but only found after I had already had a bellyfull of their inept standards, and uninstalled the casino. It was the 100 that got me back, it wouldn't let me simply withdraw it.

 

[wobble33]

I have emailed CS again, and STILL no luck. They tell me that a 100% match offer (25 for 25) expired on the 21st, but I am sure the page in the lobby had it BEGINNING on the 21st, and lasting for a few days. Since they have removed the page, I have no evidence, but if anyone saw this and played it, was it UP TO the 21st, or did it BEGIN on the 21st?

CS TOTALLY IGNORED AGAIN the issue of the missing 50 scratchcard. It seems they have problems with their reading skills. When I was at school, and an exam paper had 2 questions, I was expected to answer BOTH questions, not just the first one, and then sit back for the rest of the exam - if I did, I would fail.

I simply cannot understand this level of incompetence since it is so damn persistent, and by no means an isolated incident or two.

I doubt they have singled me out for an extra dose, so there must be MANY players out there struggling with these kinds of issues, and having to send a dozen emails to resolve a problem that should only take one or two.

THEY made the effort to get me back, they sent me an offer by snail mail, and this lead me to discover the 100 they lost last year, but only found after I had already had a bellyfull of their inept standards, and uninstalled the casino. It was the 100 that got me back, it wouldn't let me simply withdraw it.

vinyl
yes, that promotion was for 25/25 to play some kind of 3 card poker game or mermaid millions...it expired on the 21st..

 

[vinylweatherman]

vinyl
yes, that promotion was for 25/25 to play some kind of 3 card poker game or mermaid millions...it expired on the 21st..

I have checked my records, and yes, THEIR BLOODY ERROR YET AGAIN, even though not quite in the way I thought. I met requirements and claimed on Thursday, which was the 18th. This was BEFORE the 21st right, any sane person might agree, but not Ladbrokes CS, they have replied with yet another set of questions
They seem hell bent on smashing last year's record for failing to resolve a relatively trivial problem. I believe they are already equal, and even not counting Xmas and Boxing day, they will be in new territory very soon.

1) 50 scratchcard, played & claimed Sat, error noted & reported Sunday. Now Thursday, and STILL unresolved despite several exchanges and one completely ignored email. SHOULD have been resolved Monday simply by checking that the 50 had not been credited, and correcting it.

They now ask me which promo this was. Bloody hell!!! How many damn SCRATCHCARD promotions are they running at the moment, don't they even have a clue
It is no wonder there is all this trouble if CS have no idea what promotions they are offering and have to ask the PLAYERS. All this causes is a seemingly endless game of "email tennis", rather than a service to resolve problems as efficiently as possible.

I thought BelleRock CS were bad, but this lot are even worse

 

[uungy]

ladbrokes definately have an issue when it comes to email support.

On the webpage it give the code as CA12001 for that promotion, and it usually helps to mention it in the email subject. Having said that, I have had a number of issues with the scratchcard promotion, however they sorted it out without responding.

besides for that (and the issue of maximum withdrawal of 2K per day, unless you contact them to make a larger withdrawal which they will do for you) their payments are very fast, which is a big positive in this industry. They pay to a card and is recieved in about 2 working days.

The bottom line is, their support has alot of room for improvements, and quite strange that a company such as ladbrokes, even need to be told such a thing.

 

[monkeymagic]

besides for that (and the issue of maximum withdrawal of 2K per day, unless you contact them to make a larger withdrawal which they will do for you) their payments are very fast, which is a big positive in this industry. They pay to a card and is recieved in about 2 working days.

I asked them to raise mine to 5k per day and they did it.

Their email support is useless. You ask them a question and they respond with an answer that has nothing to do with the original question.

However their VIP dept. is a bit better. Donna and Janet are intelligent people that will answer almost any question, immediately.

Yes - they pay quick too, but so do 32Red now.

 

[KasinoKing]

Their email support is useless. You ask them a question and they respond with an answer that has nothing to do with the original question.

Hi Cheeky!

I don't think I've ever had that problem with Laddies - but they are very slow sometimes.
Recently I've had to chase scratchcard bonuses which weren't credited to my account after claiming, and had to wait over a week to get it resolved. But they do always seem to get it right eventually and as I am a very patient person, I can live with that minor annoyance - I see it as a very small price to pay in return for their extreme generosity.
I do wish they were more efficient of course - but it's not the end of the world for me.

KK

 

[shadow123]

Yup the CS is dozy but they do usually sort it out in the end,I can forgive them a lot in exchange for their integrity and fast payments unlike a certain
organization which made me blow my top this morning,details to follow if they dont sort it out quickly

 

[vinylweatherman]

ladbrokes definately have an issue when it comes to email support.

On the webpage it give the code as CA12001 for that promotion, and it usually helps to mention it in the email subject. Having said that, I have had a number of issues with the scratchcard promotion, however they sorted it out without responding.

besides for that (and the issue of maximum withdrawal of 2K per day, unless you contact them to make a larger withdrawal which they will do for you) their payments are very fast, which is a big positive in this industry. They pay to a card and is recieved in about 2 working days.

The bottom line is, their support has alot of room for improvements, and quite strange that a company such as ladbrokes, even need to be told such a thing.

This is about the ONLY lesson they have learned from last time round. HOWEVER, when they REMOVE THE BLOODY PAGE, how can I then tell them the promotional code.

This is now turning into a total FARCE, after giving them the information they wanted, confirming which promotions were causing the issues, I got this bland reply today:-

Thank you for your e-mail.

Please accept our apologies for any delay in receiving any scratchcard
due to your account over the past few days, however, sometimes, delays
are due to technical issues out of our control, not necessarily linked
directly to Ladbrokes.

We endeavor to offer our customers the best service possible and again,
we apologise if this has not been achieved on this ocasion.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Translation - back to square 1 - start all over again after Boxing Day,

This seems to be from their F*&^%$$ MANAGEMENT, not the front line CS, as yesterday CS forwarded my resume of the issues up to them. I expect they just wanted to get away for Christmas and just decided to fire off something from their "cut 'n' paste" response menu rather than spend what could be an unspecified amount of time solving the problems.
When they return next Monday, they will have forgotten all about this, and I will have to start all over again, and give them a THIRD resume of the two outstanding problems.

Well, even if you CAN make 4K per annum with these promos, it's BLOODY HARD WORK.

At least they are fair, they are doing this to everyone, even KK.

Good job I am keeping better records of this promotion this time, but even these do not seem enough when these errors compound themselves.

I have at least found where Playcheck is hidden, and can get hold of the ACTUAL credits, and the codes (not always accurate). This has shown that they do sometimes get it wrong in MY favour, crediting me 20 for what was a 10 scratchcard the previous day.
Having this 24 wait between play and credit makes the problem far worse, as it means that by the time problems are noticed, we are already into the next day, and it gets harder to work out exactly which scratchcards have been credited, since they all seem to be either 5 or 10, with an isolated larger one. They also use a third party company to generate and mail out the scratchcards, and I am certain many of these problems would vanish if they brought this all in-house. I suggested this last year, but it was rejected.

Their records seem good enough, but CS don't seem to understand them, as per my earlier post there was CLEARLY a missing date in the sequence, but CS simply forwarded this file to me as "proof" I had received all my scratchcards, and the issue was resolved. This just added yet another email rally and 24 hour delay before they fixed it.

Perhaps they need some more "encouragement" to knuckle down and improve the levels of CS. BelleRock were just as bad, and it took a great deal of negative postings about "bad CS" (with examples) before they seemed to want to take the issue seriously. Even now, there has been relatively little improvement in BelleRock - they even managed to break something by "mending it" with the only casino they had that used the standard MGS promotional claim system, King Neptunes. It took nearly 2 months for them to get it working again, and it is the ONLY BelleRock casino I bother with. I have not bothered with their auction game for a long while, no idea if that is as bad as it was (or indeed better or worse than Ladbrokes promotions).