Hi!
I have playthrough a bonus and after that i want to make a withdrawal, after that i go to chat and ask for "flush" my withdrawal.
Than i have send all my documents for KYC: ID front and back, a bill and a screenshot from my bank for my deposit.
Now the CSA means: You must send a "selfie" too with your ID in your hand
He put my funds back into my account, 3 times till now!!!
My question: I MUST send a selfie???
I don't want to do this, i don't like this and i have never heard such a stupid thing before.
Without "selfie" NO payout :-(
It sounds terrible!
Is this normal??
I have playthrough a bonus and after that i want to make a withdrawal, after that i go to chat and ask for "flush" my withdrawal.
Than i have send all my documents for KYC: ID front and back, a bill and a screenshot from my bank for my deposit.
Now the CSA means: You must send a "selfie" too with your ID in your hand
He put my funds back into my account, 3 times till now!!!
My question: I MUST send a selfie???
I don't want to do this, i don't like this and i have never heard such a stupid thing before.
Without "selfie" NO payout :-(
It sounds terrible!
Is this normal??