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KYC Check NextCasino - Utility Bill

Discussion in 'Online Casinos' started by ratplay2007, May 19, 2015.

    May 19, 2015
  1. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    Hi all,

    NextCasino has asked me to submit information to verify myself. I have no problem doing this. I will send my passport, my driving license (which shows my address) as well as both sides of my card used to make a deposit. However, I am struggling with the utility bill. I live in my brothers house and all the utility bills are in his name. I have got the council tax bill from last month which has my name on it but it is not a utility bill. My mobile phone is pay as you go and do I don't get a bill. I have also got a Barlclaycard credit card but it is all online and they do not send any statement. My bank account is also online and whilst I can send a screen shot of both my bank account and credit card I cannot send any statement. As they are accredited I hope they see common sense but after seeing some of the horror stories on this forum - you never know.

    Any help guys?
     
  2. May 19, 2015
  3. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    You can still get a statement for usage for your cell phone which should suffice as long as it has your name and date on it..
     
  4. May 19, 2015
  5. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    All of my statements are paperless and I always send my bank statement in PDF form and have never had any problems. Next accepted my documents with no problems. I think quite a lot of people are going the paperless (online route) especially if they live in a place that the post is easily accessible to others. If you explain that you get your statements online I don't think there should be any problems. I would also send them the council tax bill just to be on the safe side:)
     
  6. May 19, 2015
  7. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    Thanks for the response guys. In the UK if you have a pay as you go phone (which I do) you do not get any sort of statement or usage document. You just top up your phone and use the credit.

    With regards to to my bank account and my baraclaycard they are both online. For baraclaycard I can go online and get a statement but it just shows transactions that I have done. Nothing with my name and address. For my bank account I do not get any statements (paper statement or PDF statement). I can go online and take a screen shot of my account which shows my transactions and have the same number as the card I used to deposit to NextCasino but it does not show my name and address. Just to add my bank account is with Halifax which is one the biggest banks in the UK and not some dodgy bank.
     
  8. May 19, 2015
  9. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    This has shown me how dated the KYC process is. Surely, a quick check on the voting register detail in the UK would confirm my address. I would easily cover the administration cost of doing such a check rather than going through the effort of sending private and sensitive documents by email.
     
  10. May 19, 2015
  11. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I have TSB and statements are available online. I am surprised that Halifax does not have this feature. I also use pay as you go phone because it is much cheaper for the same features:D I would send your council tax bill (I am assuming it has your address on it). Also give Next Casino Rep a PM explaining your situation. They should be able to help you out:)
     
  12. May 19, 2015
  13. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    Thanks for your help mate - much appreciated. I am new to this forum so can you let me know how I PM the NextCasino rep?
     
    1 person likes this.
  14. May 19, 2015
  15. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
  16. May 19, 2015
  17. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    Thanks for that. It takes it a page with the details of the rep but cannot figure out how to send him a actual PM
     
  18. May 19, 2015
  19. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    Figured it out. Had to go to the Desktop version of the site as cannot PM on the mobile version
     
  20. May 19, 2015
  21. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Good luck. I am sure you will get it sorted with the rep:)
     
  22. May 19, 2015
  23. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    you can also ring up and get a credit card statement sent to your home address
     
  24. May 19, 2015
  25. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    I thought of that but that would take up to a week to get posted to my house. Anyway, just got a email that account has been verified so happy days
     
    1 person likes this.
  26. May 20, 2015
  27. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    great news, another benefit of playing with accreditted casinos
     
  28. May 20, 2015
  29. davidsmith56

    davidsmith56 Senior Member

    Occupation:
    retired civil servant
    Location:
    Kent,United Kingdom
    I also bank with Halifax and if you log in and click the 'change details' at the top of the page it will bring up a screen showing your name and address.You could then take a screenshot and forward it to the casino.Hope this helps.
     
  30. May 20, 2015
  31. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Glad you got it sorted:thumbsup:
     
  32. May 20, 2015
  33. ratplay2007

    ratplay2007 Dormant account

    Occupation:
    Office
    Location:
    UK
    So, I get verified and play as normal. A couple of hours ago I logged in and played. Won £100 playing BJ (I never use bonus as think they are not worth it). No problem. Anyway I just try to log on now and it says my account is blocked. What sucks is they block my account but do not even bother sending me an email letting me know the reason why. I have just played as normal. I have done nothing wrong and to be honest I am pissed off. Expect better from a verified casino. Have sent a email to customer support and the NextCasino rep on this forum. What is annoying is I moved stuff around to play BJ tonight but am now unable to
     

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