King Solomons... locks account, won't pay cashout.

stenseth

Dormant account
Joined
Jan 17, 2007
Location
milwaukee, WI
This was a pending withdrawl of about $850 that I made pre-Senate bill, so I have given it a long time. I email every few weeks, but they just respond with a form response stating that someone will look into it... which they clearly don't. I have tried calling, but the line is always tied up, or the one time I at least went to a holding session waiting for CS to pick up, it took over an hour before I got frustrated and hung up.

So what's the deal? I have been paid by King Solomons in the past, and have had an account there for years. Have they suddenly gone the way of the "chop shop" operators?
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
This was a pending withdrawl of about $850 that I made pre-Senate bill, so I have given it a long time. I email every few weeks, but they just respond with a form response stating that someone will look into it... which they clearly don't. I have tried calling, but the line is always tied up, or the one time I at least went to a holding session waiting for CS to pick up, it took over an hour before I got frustrated and hung up.

So what's the deal? I have been paid by King Solomons in the past, and have had an account there for years. Have they suddenly gone the way of the "chop shop" operators?

Weird. I'm also from the US, and have cashed out from that group w/no problem at all (Geisha Lounge, $2k withdraw *with* a bonus).

Have you tried sending a PM to the rep here? They're listed under casino contacts.

FWIW, I can still log into my GL account, even though they say US players are banned. Whether or not I can deposit is a different story. I haven't even bothered to try.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
even though they say US players are banned.
I found out that NEW US accounts are not allowed. If you have an account already established you are allowed to deposit and they will take your play.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Don't like the sound of that.

I don't like the sound of the extremely poor customer service received by the complainant. Several weeks is more than enough time for the issue to be looked into, they should not keep using the form responce each time you send an E-mail, and they should answer the damn phone with a substantive reply, and not keep players on hold for an hour or have the line saturated. Something must be going wrong here.
They are taking an odd stance, in allowing existing players to play, but banning new ones. They would be better off making an orderly exit and pay the pending withdrawals.
As well as a PM to the rep, a follow up PAB is worth it. If this has been dragging on sonce October, when the senate bill passed, patience is not something that should be asked of you any longer; only results will do.

The group should also realise what a complaint of this nature does for the confidence of current players, like myself. I am wondering, has customer service fallen into a black hole, and will I be subject to ignored E-mails and unanswered phone calls if I were to encounter a problem? Whatever the reason for the delay in payment, the shocking standard of CS is not on, someone should tell the player the proper reasons for the hold-up. If they had done this earlier, I would not be reading a post that makes King Solomons look like yet another RTG about to go down the pan.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Well King Solomons arent getting any more of my business.

Just this past week it took them 4 DAYS and 4 UNANSWERED EMAILS to approve my Click2Pay deposit - WTF??

I made a C2P deposit - it was deducted from my VISA - received a 'thanks for your deposit' email from the casino - but no credits in the casino account. Live help should have been named Live Helpless...and the thing that really annoys me is that they use terms like 'lets c wots happening with ur account'...very unprofessional. In the end, due to having 4 unanswered emails it had to be sorted out by Live Help which took about 20 mins. As of now, I still havent got a reply to any of my emails.

Oh, and there was a coupon I claimed before the deposit which didnt redeem when they finally got the deposit credited...even more annoying as thats why I was depositing in the first place.

The final insult was that they didnt even apologise. :eek2:

Another RTG down the tubes IMO - I would NEVER be treated like this at Inetbet or ClubUSA.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Another accredited casino/group going to the wayside it seems....:(

The contact here hasn't been on in almost 2 weeks, but have you tried contacting them? (GrandAcesGeisha)

Their MSN contact is in their profile also: multi_greg@hotmail.com .

Worth a shot...
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I've already popped him off an email.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
UK

Well King Solomons arent getting any more of my business.

Just this past week it took them 4 DAYS and 4 UNANSWERED EMAILS to approve my Click2Pay deposit - WTF??

I made a C2P deposit - it was deducted from my VISA - received a 'thanks for your deposit' email from the casino - but no credits in the casino account. Live help should have been named Live Helpless...and the thing that really annoys me is that they use terms like 'lets c wots happening with ur account'...very unprofessional. In the end, due to having 4 unanswered emails it had to be sorted out by Live Help which took about 20 mins. As of now, I still havent got a reply to any of my emails.

Oh, and there was a coupon I claimed before the deposit which didnt redeem when they finally got the deposit credited...even more annoying as thats why I was depositing in the first place.

The final insult was that they didnt even apologise. :eek2:

Another RTG down the tubes IMO - I would NEVER be treated like this at Inetbet or ClubUSA.

That highlighted quote is most worrying. They run back office operations from the UK, somewhere "up north" I think. That is classic "texting - english", written by modern teenagers whose main means of communication is texting on a mobile phone. Schools and employers have been critical of the trend, as the employees use the same "text speak" in written exam answers and job applications. If this is the pool that CS have been drawn from, you are lucky to get any kind of coherent answer beyond (to borrow a "little Britain sketch).
"Is this coupon valid", "lets c wots happening with ur account", ..... "computer says no".... "cough!":D

I hope the rep can clarify this for us, and assure us this is not the expected standards. So far, I have not had a problem beyond the new year coupons not working, which turned out to be to my advantage as I hit gold early on and could cash-out straight away. I have now got 1,300 pending, so I'll see how this is handled, a request for documents could well be on the cards this time round.
 

Wagerjunction

Dormant account
Joined
Jul 2, 2004
Location
London
Response

The matter with Stenseth has been resolved. I did tell him that I was not going to go into detail but in light of Vinyls highly amusing comments and analysis of the situation regarding us I thought I would respond.

We are not up north but are based in a very expensive suburb of London. Its a highly desirable place with lots of new media companies and lots of lovely young nubile persons walking about, we run a equal opportunity company so decided to employ some hoodies - vinyl - well send em around to collect your documents - lol only kidding. Dont take that seriously.

On a more serious note this issue is a tragedy and occurred simply because of the number of events that have occurred and other unfortunate incidents within the company . His particular case has been sorted out and he will receive his funds shortly. Stenseth can elaborate further if he wishes to.

I agree with you when you say that the service has not been good enough, there have been reasons but I will not make any further excuses - if you want me to I will go into them but I think that you will notice that the service will improve dramatically.

Essentially we have a major backlog of emails that the CS people are going through as rapidly as possible so please bear with us for a very short time period.

The other issue re the text type language in Live Person is being addressed, this is something that will not be tolerated.

Vinyl you dont have anything against Northerners do you, the RTG Casino that won best new casino is a northern based outfit . PS

By the way we wont be going bankrupt anytime soon, in fact its probably the opposite we are going to be expanding again soon.

Nifty - Pm me your account details and i will see to it that you get what is owed to you .


Best Regards
Greg
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Northerners.

I have nothing against northerners at all. In fact, it would be better to run back office operations from "up north" as it would work out a good deal cheaper than a swanky London office. More money for promotions might be the result:D
I also think northerners benefit from more interesting weather, except for today maybe:D
I did wonder if the first post was genuine (join, and complain about KS in first post), but when Nifty29 mentioned another incident of poor service I thought it must be a CS problem. In the first case, something being "stuck in the works" for what seems 3 months or more despite numerous nudges and promises is a poor example, and with recent events quite dangerous to leave unaddressed (thankfully, you have not left this unaddressed, but have posted an open reply quickly enough to nip the issue in the bud). There are a load of rumours flying around about RTG in general, triggered by their "do nothing & hide" approach to recent events.
I hope that casinos have put their expansion plans into effect, as the latest incident would seem to be the last straw for many US players. The way Neteller handled the pull out is as bad as some casinos did it in October - tell the players one story one day (don't worry, only Instacash has gone), and the next they know is that their funds are trapped in casinos because they can't even WITHDRAW back to Neteller and bail out of gambling altogether.
As a non-US player, I can see this affecting me, as casinos will suffer an unexpected loss of revenue, which they may tackle in two ways. Promote like mad with tons of new player bonuses (unwise), or temporarily reduce the value of promotions, but keep the number of events unchanged, while increasing marketing spend in a few target areas.
There is now an uncomfortable gap between now and September, when UK regulation will give legitimacy to the industry. (Provided Gordon doesn't spoil the party by levying stupid rates of tax)
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
For those that know me know I do not give phrase easily.
Usually I am the guy that is usually saying stuff to the casino reps that really piss them off and that get me banned at other forums....
I only say all this so you will all know that I mean it when I say that King Solomons Casino and the rest of the Wager Junction Group are the top of the line, the Best of the Best.

I have personally seen players win and collect over ten thousand USD at a time without a problem from Wager Junction Casinos.

Problems like these, in every case I have seen, are taken care of as fast as can be expected at WJ.
 

stenseth

Dormant account
Joined
Jan 17, 2007
Location
milwaukee, WI
The rep has quickly and curtiously replied to my dilemma, so I think the matter will be solved in a reasonable period of time.

Unfortunately, the new Neteller US situation I believe will mean an unforseen lack of payment for awhile. I have asked the rep to pass word along that if they want to send a check instead that is fine.

If I do not post back that the situation is resolved within the week, assume that it has to do with the new payment situation.

Will post when I have new news.

Thanks guys.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Check

The rep has quickly and curtiously replied to my dilemma, so I think the matter will be solved in a reasonable period of time.

Unfortunately, the new Neteller US situation I believe will mean an unforseen lack of payment for awhile. I have asked the rep to pass word along that if they want to send a check instead that is fine.

If I do not post back that the situation is resolved within the week, assume that it has to do with the new payment situation.

Will post when I have new news.

Thanks guys.

You had better just request the check. Neteller will not be receiving the withdrawal, it will end up "declined" and back with King Solomons. You will get the check quicker anyway, as even if Neteller let the credit through, they state it could take 6 weeks to send out checks (2 weeks for wires).
 

Wagerjunction

Dormant account
Joined
Jul 2, 2004
Location
London
Check

Hi Stenseth

A check will be sent if you want to wait - alternatively you can mail me your bank details and i will get a wire sent .

I think that you have waited long enough for the payment and it is the least that the Casino can do . Please mail the details to me at greg@wagerjunction.com and i will ensure that the rest is taken care of .

You know when i first started in this industry many years ago i used to worry about what other people did and what promos they were running and at that time i thought i was in competition with everybody , i then had an epiphany and realised ,well actually all you need to do is worry about your own performance and make sure that your own players get treated well and the rest will fall into place . Nowadays that is what i do and we are growing very nicely in all areas . That comes down to listening to people and not being afraid to put your hands up and say - we have made a mistake - lets correct it .

Lotso - thank you for your kind comments - we do try - sometimes we hash things up but we make sure that all situations are rectified .

Have a great weekend guys and Sten i look forward to clearing this up

Regards
Greg
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Well my issue hasnt been resolved and I havent had a reply to my last PM (3 days ago)...so Im still not happy at all.

I guess it may be due to all the US upheaval etc, but it only takes a minute or two to put a bonus in an account (that I should have received on my deposit anyway)

Anyway, patience is a virtue so I will try to be virtuous
 

Wagerjunction

Dormant account
Joined
Jul 2, 2004
Location
London
Nifty

Nifty

i know for a fact that the Casino has emailed you re this. Are you sure this has not been resolved as i have emails from you thanking me for resolving this ?

However, Yanai finally resolved the deposit part of things and he was very friendly so I will give credit where it is due.

Again, thankyou for your assistance Greg

Please advise

Also we might have crossed emails here asi have just notriced that the missing bonus was put into your account on the 1st of Feb

Regards
Greg
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi Greg

Please accept my apologies for not posting sooner.

The quote you gave was from my original PM I sent to you, where Yannai eventually processed my deposit (after it was pending for 4 days) via live chat - that was one issue - the other was the bonus/coupon that didnt redeem which has been resolved thanks to your assistance.

I didnt receive an email from the casino, however they have placed a bonus into my account for $30. I cant say that its satisfactory given the hassle I have had trying to get things sorted out, but I am grateful nonetheless.

Im glad that you are available to help CM members if required and thankyou again for your time.
 

Wagerjunction

Dormant account
Joined
Jul 2, 2004
Location
London
Nifty

Nifty

I am sorry that you dont think that getting the bonus was satisfactory.
Sometimes it is not the fault of the Casino if the payment is not credited right away . We work with technology and rely on all parts of it fucntioning all the time to ensure satisfactory results. In this case the issue was i believe on the end of the payment processor . We sorted that out and you got your very generous bonus.

I think that we can now put the matter to rest .
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
Hi!

I would also test King Solomons RTG Casino, but i only wanted to ask the support, is the bonus after wagering 20x + deposit, withdrawable, or is it a sticky bonus?

But i didn't get any answer, because my mail come back to me, because it wasn't read from anyone after 48 hours.

The live support have also the false name, because there is nothing live and i never got anyone to write with them :(

Maybe they don't like money from Austria? ;) *lol*
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Bonus

Hi!

I would also test King Solomons RTG Casino, but i only wanted to ask the support, is the bonus after wagering 20x + deposit, withdrawable, or is it a sticky bonus?

But i didn't get any answer, because my mail come back to me, because it wasn't read from anyone after 48 hours.

The live support have also the false name, because there is nothing live and i never got anyone to write with them :(

Maybe they don't like money from Austria? ;) *lol*

The bonus IS withdrawable, BUT there is an additional term; As well as wagering 20x, you have to request a cash-in for at least the original balance. This means that you have to WIN in order to cash in. It is best to play for a decent hit first, and then wager much smaller to complete WR. The coupons are game specific. Slots & Keno only on some, and the "all games" coupons actually exclude a large number of games ( All Video Pokers, some Table Pokers, and all Blackjack/21 games).

The problems with support and E-mails are taking far too long to put right. They have free phone support available from some locations (other locations have to use "normal" international codes, which are expensive, and there is no free number for those with only a mobile phone).

As yet, NO casino offers free online VoIP support, WHY NOT!!!!!!!! It is technically trivial to imlement for most players.
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
Thanks for your reply :)

Ok, now i know, that this casino is not good for me, because on inetbet i get every week 8tuesday) a 75% bonus which is fully withdrawable after 20x wagering bonus + deposit and without extra terms and on 49ers casino i wil get every month also a 100% bonus which is normally withdrawable after 15x wagering bonus + deposit.

so i dont' must play on another casinos, which one have no support and i can not withdraw the money on moneybookers and by Neteller is the maximum only $ 2.500.-, so if you win a jackpot, you can withdraw it on more months.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Limits

These max limits for cash-ins are widespread, however RTG generally have such low limits that even modest players can find they are waiting. Casino Action MG casinos have always had limits, but these were 10,000 credits per week, and this limit was per casino, not the group as a whole. There have been only a couple of occasions when I have hit the limits and had to wait till the following week. RTG limits seem lower, and often are per month, not per week. The big brands tend to have limits so high that most players never notice. I have withdrawn 40,000 plus from Jackpot Factory within 7 days and not run into any withdrawal limits (my deposits were similarly impressive, I did not win that much:D )
 

stenseth

Dormant account
Joined
Jan 17, 2007
Location
milwaukee, WI
Well I am very disappointed. After all their talk on this message board and all the emails and PMs, King Solomons still has not sent me my payment via check. It has been 1 and a half months. C'mon King Solomons, it's time to start taking your players money more seriously.

No more promises, no more assurances, it's time for payment. Period.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Problems

Well I am very disappointed. After all their talk on this message board and all the emails and PMs, King Solomons still has not sent me my payment via check. It has been 1 and a half months. C'mon King Solomons, it's time to start taking your players money more seriously.

No more promises, no more assurances, it's time for payment. Period.

This, and other threads, give me the impression that many casinos are having SERIOUS DIFFICULTIES in making payments to players from the US. These problems may be far greater than they are willing to admit publically for fear of driving US players away.
Many brands have given up with the US, but those still accepting deposits are hardly going to admit to the full scale of these difficulties. While the reputable brands are unlikely to "do a runner" with the money, they may well have to struggle for weeks, even months, to find a way round these problems.
Currently, some brands have taken the step of making short term promises in the HOPE that they will be met, but that in the meantime get the player to "quit their yapping" and wait patiently. This strategy now seems to be falling apart, with Neteller the biggest culprit for making repeated short term promises, which have been publically exposed as unmeetable till the DoJ push the cases through the courts. Many say that Neteller knew from day one that they would not be making payments till they got their execs out of the US, and out of trouble - but they needed to stall investors and customers to prevent a serious meltdown of confidence in all their markets.
 
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