kevinhopf vs Royal Vegas

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I do not see why a casino which is part of a large group should feel it appropriate to cap payouts just because a player has not given them sufficient money in the past. Horrible clause. They are basically saying 'don't be lucky too early' as we won't pay you. I'd like to hear the justification for this.
 
I am not looking for sympathy I am just trying to understand why I was treated this way. lots of messages I did not read till afterwards, I was not trying to be an asshole I just cannot understand how anyone could admit that what was done to even be legal. ad how withdrawls that were already processed could supposedly be reversed when an amount has been withdrawn a an processed it needs to be payed. not pretend money put into an account and a person forced to have there money in a casino account that was never requested ever!this is not right this is not ok and I was given false information by the casino

remember the amount was chopped up into pieces so when an amount was paced into the account I had no idea what peace it was and what was even payed out as there was no conformation of the 5000 dollar withdrawal I received not of the second one that turned out to never be a deposit yet I was let to believe it was.

OK, so I'm going to try and interpret what you are saying although I have to say, i've found it rather difficult to understand what you are getting at.

You won a substantial amount, I understand in the region of $29,000 CAD.

You were informed you could only withdraw $5,000 per week. However, this is incorrect as you won a progressive jackpot and should have been able to withdraw the full amount in one go.

You made one, perhaps two requests to withdraw $5,000 (possible total of $10,000). One of these withdrawals appeared to have been processed but was later returned to your balance as the withdrawal failed, for whatever reason. Another withdrawal was also returned to your account, possible due to incorrect information about the nature of the win (i.e. the casino did not process your full withdrawal, treated it as a non progressive so applied the $5000 rule).

Either way, you were left with a pot of money in your account which would have fluctuated as the monies were requested withdrawn then returned.

So my question is this - Did you play with the funds in your account? If so, what did you think the money was? Why wouldn't you check if you were unsure? I know I would.
 
I'm not quite sure with a few things here.

I understand the op gambled away his wining that the casino returned back into his account.

What I'm not sure is that, the op showed the screenshot on page 1, 3 withdrawals, totaling around $35,000, all 3 withdrawals clearly said "processed".

Did you get that money op, or what you are telling us is that the casino only withdrew $5k, and put $30k back into your account even though the transaction history clearly said it is processed?

It is op's fault that he gambled away "real money" that was in his account, but the casino should not put the money back into his account after it said it was processed. If the withdrawal didn't go through whatever the reason is, the finance department should hold the money and contact the player.

Though, if he still had his money in his account, it would be a case that could tell the casino to pay him whole amount right now, but the problem is that the op played all the money he had in his account.

But I think the casino still needs to explain why they put the money back into his account after it said it was processed, and also why they apply "5k withdrawal limit" rule to the progressive jackpot.
 
Loop-hole no way.

Ok I sent an email to the floor boss in this email contained a chat with me and the casino in regards to me finding out about how progressives are suppose to be paid and the assuredness that I was suppose to receive a second payment of five thousand but I just found out that the second payment was niether processed nor sent and just to be clear neither did the first 5000 payment reflected into my casino account as processed that I did received into my bank account so I guess they were just splitting the total of the three withdrawals into 5000 payments. I even had requested why I could not withdraw the second 5000 as the casino would not let me withdraw saying the reason I could not withdraw is because a second payment of 5000 and the casino said that I could not withdraw because of the 5000 per week rule (which I found later does not apply to progressives) and they had already sent the second payment of 5000 that is why it would not let me withdraw but the second payment was never sent and way past due.. so I ask, do I trust the casino employees who have been mistaken on many times or do I trust in my account as it state that there were three withdrawals made and processed to my bank account that I have yet to receive? I can sent any information you would like to prove what I have just said are true.. and how would I ever know how much real cash I have if its not showing in my account as processed or yet processed this is why I am going by the date processed of my withdrawal and anything past those payment are irrelevant as the casino employees were proven wrong to amount of cash I have or did not have and I had no records of it.
 

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I've been in touch with the rep on this, and I'm sure he'll go into more detail once most of this is fleshed out. From what I understand, what was the catalyst of this problem was when the player won this progressive he never sent in his KYC docs. So the funds were transferred from the payout queue placed back into his account.

As for piecemeal payments, many casinos do this. This is done to maintain or protect the casino's ability to pay players. Most Microgaming and RTG casinos have this in place.
 
I've been in touch with the rep on this, and I'm sure he'll go into more detail once most of this is fleshed out. From what I understand, what was the catalyst of this problem was when the player won this progressive he never sent in his KYC docs. So the funds were transferred from the payout queue placed back into his account.

As for piecemeal payments, many casinos do this. This is done to maintain or protect the casino's ability to pay players. Most Microgaming and RTG casinos have this in place.


For progressives??
 
Ok I sent an email to the floor boss in this email contained a chat with me and the casino in regards to me finding out about how progressives are suppose to be paid and the assuredness that I was suppose to receive a second payment of five thousand but I just found out that the second payment was niether processed nor sent and just to be clear neither did the first 5000 payment reflected into my casino account as processed that I did received into my bank account so I guess they were just splitting the total of the three withdrawals into 5000 payments. I even had requested why I could not withdraw the second 5000 as the ,,,,,,

Simple question Did You Gamble / Play more after the funds were placed back into your account or Not ?

Yes or No would suffice ?
 
any one who has been following this thread

Do a have a good case? as I feel I have a rock solid case in which I may receive my fairly won progressive, please let me know if I am incorrect or correct or if there is any questions in regards to my case.
 
if it was a real Progressive, then the payment should have been made in one go - regardless of KYC or normal limits.

I do think the casino needs to explain why it did not pay the amount in full - as clearly specified in the terms and conditions. It should certainly have not have returned the balance to the players a/c.

Having said that, the fact that the casino retuned the balance to the OP's a/c did not entitle him to lose it and then cry foul.

If this is indeed what happened - it's easy to feel some sympathy with the OP - if the Casino had kept to it's terms, he would have had his money. I don't think he has a leg to stand on in getting any of it back though.
 
Do a have a good case? as I feel I have a rock solid case in which I may receive my fairly won progressive, please let me know if I am incorrect or correct or if there is any questions in regards to my case.

As I have explained above, I don't think you have any case if it is indeed correct you gambled away the funds the casino put back in your a/c. Sorry, but you won and then you decided to gamble most of it away. The casino did not help you with its actions (which were not correct) but that's no excuse for you to have been frankly reckless with such a large balance.
 
I've been in touch with the rep on this, and I'm sure he'll go into more detail once most of this is fleshed out. From what I understand, what was the catalyst of this problem was when the player won this progressive he never sent in his KYC docs. So the funds were transferred from the payout queue placed back into his account.

As for piecemeal payments, many casinos do this. This is done to maintain or protect the casino's ability to pay players. Most Microgaming and RTG casinos have this in place.

That's a really weak excuse from the casino. The most casino holds money on the payout queue while KYC process is being done.

And paying progressive jackpot has nothing to do with "casino's ability to pay". The money is not coming from the casino, it's from Microgaming.

I wouldn't praise the casino's conduct here, but the bottom line is that the op lost the money the casino put back into his account. I can give the benefit of doubt to the op, and I think it is possible that the op didn't know that it was real money, but unfortunately, "I didn't know" cannot be an excuse.

I really felt for the op, and I wish there was something he could do to get his wining back, but the reality is that there is not much he can do, IMO.
 
As I have explained above, I don't think you have any case if it is indeed correct you gambled away the funds the casino put back in your a/c. Sorry, but you won and then you decided to gamble most of it away. The casino did not help you with its actions (which were not correct) but that's no excuse for you to have been frankly reckless with such a large balance.


Exactly and thats the one question the OP refuses to answer. Very selective with his choice of words.

I could be totally wrong but I smell bullshit here.

And to the OP if you did gamble away 29k of funds then nope you have no leg to stand on and will not see a cent back.
Which even though the OP refuses to answer the question is what he did I think.

He gambled and lost. Hard lesson to learn i know.

One last time to the OP

Did you gamble the funds in your account or not ?
 
Do a have a good case? as I feel I have a rock solid case in which I may receive my fairly won progressive, please let me know if I am incorrect or correct or if there is any questions in regards to my case.

Yes a question did you gamble the winnings from the progressive back into the casino (apart from the 5k paid ) ?

If so you dont stand a chance and the money is lost.


If you did not gamble the funds then an urgent inquiry would need to be undertaken to locate the said funds.

Which one is it do you think ?
 
If it turns out to be the case as others have suggested (and I agree with) that the funds were indeed 'gambled away' and this thread is an attempt to get 'something' back due to the progressive rule then no offence but I think OP needs to consider the 'quit gambling' section of the forum!

Gives a whole new meaning to the demon 'Don't reverse'

Lets hope we get to see the facts, rep's on the case so fingers X'ed
 
how can you say i dont have a case did you read everything in regards to this

I was never aware to the amount of cash I had as the casino reps themselves said I had another 5000 payment going into my account which I can prove , in fact I did not spend all my winnings according to the casino it was only two days ago I was made aware that that payment was not even sent so if the casino reps don't know how much cash I have and I don't know how much cash I have and the account that say withdrawn says I have no cash and it was paid yet I have not received it yet.. which do I believe the reps? that at one moment say I have been sent 2 payments of 5000 dollars which turned out to only be 5000 proving again that the reps are mistaken of my account details?

I can give you the whole chat I had with the rep it was the day I found out that progressives were suppose to be paid in full. and right in that chat it was stated another 5000 I was to receive and I have another email saying I am not receiving it ...How does a player know how much cash they have if its not being documented in my casino account details this is why I cannot go beyond anything after the day of my withdrawal and payout dates anything beyond was according to the employees in which they have been documented and proven wrong to the amounts I have.
 
I was never aware to the amount of cash I had as the casino reps themselves said I had another 5000 payment going into my account which I can prove , in fact I did not spend all my winnings according to the casino it was only two days ago I was made aware that that payment was not even sent so if the casino reps don't know how much cash I have and I don't know how much cash I have and the account that say withdrawn says I have no cash and it was paid yet I have not received it yet.. which do I believe the reps? that at one moment say I have been sent 2 payments of 5000 dollars which turned out to only be 5000 proving again that the reps are mistaken of my account details?

I can give you the whole chat I had with the rep it was the day I found out that progressives were suppose to be paid in full. and right in that chat it was stated another 5000 I was to receive and I have another email saying I am not receiving it ...How does a player know how much cash they have if its not being documented in my casino account details this is why I cannot go beyond anything after the day of my withdrawal and payout dates anything beyond was according to the employees in which they have been documented and proven wrong to the amounts I have.

Very easy you check your balance which will show on every game you play. Slots tables what ever.

Sorry but you refuse to answer the question so I will answer it for you "allegedly" you for whatever reason gambled back into the casino somewhere close to 28 or 29 thousand dollars. To say you had no idea of how much you had in your balance I do not buy it for one minute. You lost the money back and now crying over it.

I could be 100% wrong in which case i would accept that. But you gambled you lost and so you dont stand a chance of seeing one dime further.

How you could burn through 28/29k and not know is too far out.

And not one time have you admitted anywhere here that you GAMBLED the funds and LOST.

Move on fella I think there is nothing here to see.
 
I never reversed

Just so we are all clear on this FACT I never reversed any winning exept a few hundred dollars that I had withdrawn seperatly and apart from and was still suppose to be in que for another 24 hours but for some reason was not. JUST SO EVERYONE IS CLEAR ON THIS I WAS HAVING MY MONEY FORCABLY REVERSED BECAUSE OF THE 5000 PER WEEK RULE THAT WAS NOT SUPPOSE TO BE IN EFFECT ON ANY PROGREWSSIVE WIN AND IN FACT HAD MY WITHDRAWALS BLOCKED THEN TOLD ANOTHER PAYMENT WAS MADE ALREADY ON THE SECOND WEEK AND THATS WHY I COULD NOT EVEN WITHDRAW THE 5000, THAT I FOUND OUT JUST THE OTHER DAY WAS NOT EVEN PAID.
 
Scenario......(smaller scale but same ball park)

I Deposit £50...

Play for 3-4 hours with balance peaking at 300 and fluctuating between 50 and 300 for this time frame.

I get tired/bored and withdraw 200 leaving 100 to play later.

I start playing again, I win and with draw another 200. (Total 400 pending)

I withdraw another 50 (total 450)

I lose the leftovers and reverse 50, leaving 400 pending. I bust this 50

Next day* 100 is sitting in my account when I log on, I open banking and 300 is 'work in progress'

Something that could, regardless of reason happen anytime and at every step of my 'example' I know exactly what was withdrawn and what was in playable balance.

Upon logging in on day 2* I do not at any time think 'Oh that's nice they've given me £100 for nowt!' - I immediately proceed to banking, followed by support to clarify things before I ever consider a single slot spin!!!

PS: Just a friendly heads up but LOSE THE CAPS, you will piss people off who's help you are asking for / relying upon!
 
Just so we are all clear on this FACT I never reversed any winning exept a few hundred dollars that I had withdrawn seperatly and apart from and was still suppose to be in que for another 24 hours but for some reason was not. JUST SO EVERYONE IS CLEAR ON THIS I WAS HAVING MY MONEY FORCABLY REVERSED BECAUSE OF THE 5000 PER WEEK RULE THAT WAS NOT SUPPOSE TO BE IN EFFECT ON ANY PROGREWSSIVE WIN AND IN FACT HAD MY WITHDRAWALS BLOCKED THEN TOLD ANOTHER PAYMENT WAS MADE ALREADY ON THE SECOND WEEK AND THATS WHY I COULD NOT EVEN WITHDRAW THE 5000, THAT I FOUND OUT JUST THE OTHER DAY WAS NOT EVEN PAID.

Matters not if you did not personally reverse. You gambled away 28 / 29k and now you want that money back.
 
Just so we are all clear on this FACT I never reversed any winning exept a few hundred dollars that I had withdrawn seperatly and apart from and was still suppose to be in que for another 24 hours but for some reason was not. JUST SO EVERYONE IS CLEAR ON THIS I WAS HAVING MY MONEY FORCABLY REVERSED BECAUSE OF THE 5000 PER WEEK RULE THAT WAS NOT SUPPOSE TO BE IN EFFECT ON ANY PROGREWSSIVE WIN AND IN FACT HAD MY WITHDRAWALS BLOCKED THEN TOLD ANOTHER PAYMENT WAS MADE ALREADY ON THE SECOND WEEK AND THATS WHY I COULD NOT EVEN WITHDRAW THE 5000, THAT I FOUND OUT JUST THE OTHER DAY WAS NOT EVEN PAID.

So....Mystery solved, the casino reversed it into your playable casino credits/balance

Yes it may have been their fault (TEMPORARILY) an oversight, not realising it was a progressive win.

There were now 2 options ahead of you

1) Contact the right people, Manager, Pit Boss, CM rep etc and get it sorted.

2) Blow the lot and try complaining when it is too late and your own doing

You chose....... poorly
 
Just so we are all clear on this FACT I never reversed any winning exept a few hundred dollars that I had withdrawn seperatly and apart from and was still suppose to be in que for another 24 hours but for some reason was not. JUST SO EVERYONE IS CLEAR ON THIS I WAS HAVING MY MONEY FORCABLY REVERSED BECAUSE OF THE 5000 PER WEEK RULE THAT WAS NOT SUPPOSE TO BE IN EFFECT ON ANY PROGREWSSIVE WIN AND IN FACT HAD MY WITHDRAWALS BLOCKED THEN TOLD ANOTHER PAYMENT WAS MADE ALREADY ON THE SECOND WEEK AND THATS WHY I COULD NOT EVEN WITHDRAW THE 5000, THAT I FOUND OUT JUST THE OTHER DAY WAS NOT EVEN PAID.

We know you didn't reverse. We know what the casino did here is not right.

But no matter what the casino did, if YOU are the one who CLICK THE "SPIN" BUTTON on the slot, you cannot get the money back that was spent for that spin.
 
Let's not start jumping to conclusions about what happened, ok?

Please give the rep a chance to respond. Thank you
 
SO NEVER DID I KNOW HOW MUCH I HAD

I have a casino rep clearly stating I had second 5000 dollar payment coming as per the 5000 per week rule I even request why I could not withdraw the 5000 any they stated to me that was because it was already sent so even going by this 5000 per week the least I was to receive was 5000 but yet according to the casino this was incorrect and this information was not known till the 23rd ..So what does this mean ? as I understand it the reps did not know what money was processed and not processed in regards to the amount of money had and neither did I according to them because according to my casino account all my money had already been withdrawn and was all ready processed. It was that I was in Dream Casino Land as all my money in my casino account under withdrawal said it was already PROCESSED yet I had A BUNCH OF MONEY FOCABLY REVERSED and the reps would not let me withdraw it even on the second week as per the 5000 per week rule. Now I thought all casino were scams because the casino I was dealing with had a good reputation now if that was the case everything became surreal as nothing was making sense or matching with my account withdrawals and money from no where was being put into my account. I was already paid 5000 and there was no amount shown as processed in my account as I didn't even have conformation on the payout being processed and I felt I was just lucky to even get that and also I new I still had another 5000 coming according to the casino reps, but I was not holding my breath. I had most of the conversations and screen shots just encase it turned out these online casinos were legit. It was just the other day I started to realise that the online casino might be legit and that the progressives came from microgaming and that there might be some legit online casinos. But such would only be true if this complaint actually gets resolved as everyone knows the whole story now.
 
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can I put a conversation I had with the rep as it clearly states I had another 5000 dollar payment.. I call this whole ordeal dream casino land as that's what it was like seeing my money pushed back and force and not seeing it reflected into my account and some comming into my account I thought all casino were scams at one point as the one I was having problems with had a good rep. it was surreal as nothing was making sense or match with my account withdrawals and money from no where was being put into my account. I new I was already paid 5000 and I felt I was just lucky to even get that and also I new I still had another 5000 coming according to the casino reps but I was not holding my breath also I had it all documented.. it was not till later I realised the casino got the money from a pot and online casino were legit. The fact is because this casino has a good rep and the way I was treated made me think all casinos were online scams and the big payouts never ever were paid out and this was all kept quiet because all the websites were getting a piece of the pie!! It never dawned on me I was playing real money because nothing was making any sense and everything that was being done to my account was forced after the withdrawal processes dates. I could not withdraw my winnings I could only spend them at the casino!! I reapeat that moment I thought all casino were scams and it was like living in casino dream land where nothing was real any more i couldn't withdraw and all my past withdrawal were forcable reversed yet the money was already processed according to my casino account this casino has a good rep and I was being treated like this. hey i already got 5000 and i hopefully will get that second payment they said they were sending but ui was not holding my breath as the second 5000 in never spent as i did not gamvle all my winnings away but wait according to the casino the the casino was wrong i did not have that cash so accordsing to the casino the casino employees cannot be trusted with the amounts in regards to the amount i am suppose to have and if that's the case what do i trust in but the withdrawal from the casino as shown in the screen shot.

If you haven't the courtesy of constructing a proper readable sentence, I'll have to place your account into the moderated user group. This means that any post you'll make will be in a queue waiting for approval by one of the mods. Thank you.

I said wait for the casino rep to respond. Last warning.
 
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