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JOYLAND COMPLAINT- NONCOMP RELATED

Discussion in 'Online Casino and Poker Complaints - old section' started by awise, Aug 25, 2005.

    Aug 25, 2005
  1. awise

    awise Dormant account

    Occupation:
    Mechanic
    Location:
    Here
    Greetings,

    This is another authentic Joyland Casino stealing winnings deliberately! I deposited $300 for the 300 dep/400 bonus promotion on Joyland's site. Before I deposited, I read the terms and conditions posted on Joyland Website. Here is screenshot.
     
  2. Aug 25, 2005
  3. awise

    awise Dormant account

    Occupation:
    Mechanic
    Location:
    Here
    It says Roulette doesn't fulfill wager requirement if I take promotion but DIDN'T say if I am ALLOWED to play roulette at all on this promotion. I then asked support live chat if I am allowed to play roulette if I take promo, as long as I fulfill wager requirment with allowed game, they said YES! Here is screenshot proof.
     
  4. Aug 25, 2005
  5. awise

    awise Dormant account

    Occupation:
    Mechanic
    Location:
    Here
    Proof Roulette can be played with bonus
     
  6. Aug 25, 2005
  7. awise

    awise Dormant account

    Occupation:
    Mechanic
    Location:
    Here
    So I played both roulette and blackjack and cashed out after meeting wager requirement. (IMPORTANT! I DIDN'T REDEEM ANY COMPS) Then a week after they ask me for ID, I receive this following email:

    ==============================================
    I am Hyma your support representative.

    We have returned your initial deposit back to your Neteller account. Your winnings in your account were cut as you made all of your winnings playing roulette which is a non allowed game and you played while having bonus money in your account.

    ================================================
    As you can see, I was clearly told that I am allowed to play roulette, so I deserve my winnings. I know Joyland is having problems with their comp system and have angered players but I didn't touch comps! I don't want to add any more bad reputation to Joyland casino but in this case, Joyland is clearly wrong
     
    Last edited: Aug 25, 2005
  8. Aug 25, 2005
  9. awise

    awise Dormant account

    Occupation:
    Mechanic
    Location:
    Here
    After they stole my $600 winnings, I try to email them to resolve privately. I get this:

    ========================================
    Anyhow, please note that Blackjack is not allowed as well (As per our terms and conditions - You must register/login in order to see the link., and doesn't count as a wager, and as per terms and conditions, the deposit was refunded and winnings were voided
    ==========================================
    I attach screenshot of terms and conditions again. Circled in red is part that says roulette doesn't count for wager requirement, but NOT say it isn't allowed. Circled in Green is part that says blackjack IS ALLOWED for usd and euro, and I deposited in USD!! They clearly lie and don't pay out legit players!
     
  10. Aug 25, 2005
  11. awise

    awise Dormant account

    Occupation:
    Mechanic
    Location:
    Here
    The plan obvious is to keep my deposit if I lose, and just return my deposit only if I get lucky and win. Win Win for Joyland. It's easy to see becuz they lie on EVERY CHAT AND EMAIL! I plan to complain to Playtech and Wizard of odds, I suggest everyone else who got screwed do same.
     
    Last edited: Aug 25, 2005
  12. Aug 25, 2005
  13. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Joyland really are a pile of s*** arnt they. Hope you somehow get your money awise, I feel you have slightly more chance than the "comp" players do.
     
  14. Aug 25, 2005
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Mellow out on the namecalling please. We all know what s*** means.

    I have a lot of catching up to do reading the threads and emails that are dealing with Joyland.

    Side note: awise, it's beyond me why you chose to make a deposit at a casino where there seems to be a problematic situation. You are exasperating the screwiness of this and complicating any resolution process.
     
  16. Aug 26, 2005
  17. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Sorry boss.
     
  18. Sep 1, 2005
  19. awise

    awise Dormant account

    Occupation:
    Mechanic
    Location:
    Here
    RESOLVED

    My issue resolved. After I post here and also tell USA and Monaco Gold to cancel VIP account they pay me.

    Why I play their becuz I got linked their by popup from another Playtech.
     
  20. Sep 1, 2005
  21. esquirexx

    esquirexx Banned User

    Occupation:
    Manager
    Location:
    Istanbul
    -The end-
     

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