Hello All,
I posted to Casinomeister in November last year regarding my problem with Everymatrix. In summary, I had joined Jetbull, unaware that the licensee is Everymatrix, and that they also run a variety of other betting websites - one of which I had previously self-excluded from. As has happened with many other Everymatrix victims, Jetbull accepted my registration and waited to see if I won anything before flagging up a problem. In this case, when I made a withdrawal request they cancelled my winnings of £625.
I went down the eCogra route to try to get some help in claiming my winnings, which in my view had been won fairly and in good faith. In retrospect, I feel this was a waste of 3 months. I found that eCogra didn't even meet their own service levels, (e.g. keeping the complainant updated at particular intervals), they eventually completed what felt like a half hearted investigation, and were not a particularly good advert for "self regulation" in my opinion.
Ultimately I ended up going down the Small Claims route and in August, successfully won a judgement in my favour against Everymatrix for the £625 owed plus legal costs. The payment was due by 13th September, and displaying a typical lack of integrity and professionalism, Everymatrix have still not paid the order.
I've been in touch with the UK Gambling Commission as I would expect that ignoring court orders is of some relevance in assessing ongoing fitness to operate. They have noted the situation and asked me to keep them informed. I'll also look at further legal proceedings I can take to ensure I receive what is owed to me. One way or another, I will get some justice, that is for sure. If any forum members have any other suggestions or advice, I would really appreciate it.
I'm not a big time gambler compared to probably a lot of forum members, but my advice would be to be really careful about dealing with Everymatrix casinos and sports betting sites. I have found them utterly contemptible, from their rotten Service Desk and flaky policies right through to their amateurish legal team. In an industry that makes money without needing to be underhand, it's all pretty sickening and unpalatable.
I'd be happy to share my witness statement and evidence and provide advice to any others who have been conned by Everymatrix and whom are interested in making a claim. Also happy to share a scan of the court order if anyone doubts me. Feel free to private message me.
Thanks and best wishes.
Another EveryMatrix casino, Zodiacu, is reviewed here.
I posted to Casinomeister in November last year regarding my problem with Everymatrix. In summary, I had joined Jetbull, unaware that the licensee is Everymatrix, and that they also run a variety of other betting websites - one of which I had previously self-excluded from. As has happened with many other Everymatrix victims, Jetbull accepted my registration and waited to see if I won anything before flagging up a problem. In this case, when I made a withdrawal request they cancelled my winnings of £625.
I went down the eCogra route to try to get some help in claiming my winnings, which in my view had been won fairly and in good faith. In retrospect, I feel this was a waste of 3 months. I found that eCogra didn't even meet their own service levels, (e.g. keeping the complainant updated at particular intervals), they eventually completed what felt like a half hearted investigation, and were not a particularly good advert for "self regulation" in my opinion.
Ultimately I ended up going down the Small Claims route and in August, successfully won a judgement in my favour against Everymatrix for the £625 owed plus legal costs. The payment was due by 13th September, and displaying a typical lack of integrity and professionalism, Everymatrix have still not paid the order.
I've been in touch with the UK Gambling Commission as I would expect that ignoring court orders is of some relevance in assessing ongoing fitness to operate. They have noted the situation and asked me to keep them informed. I'll also look at further legal proceedings I can take to ensure I receive what is owed to me. One way or another, I will get some justice, that is for sure. If any forum members have any other suggestions or advice, I would really appreciate it.
I'm not a big time gambler compared to probably a lot of forum members, but my advice would be to be really careful about dealing with Everymatrix casinos and sports betting sites. I have found them utterly contemptible, from their rotten Service Desk and flaky policies right through to their amateurish legal team. In an industry that makes money without needing to be underhand, it's all pretty sickening and unpalatable.
I'd be happy to share my witness statement and evidence and provide advice to any others who have been conned by Everymatrix and whom are interested in making a claim. Also happy to share a scan of the court order if anyone doubts me. Feel free to private message me.
Thanks and best wishes.
Another EveryMatrix casino, Zodiacu, is reviewed here.
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