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Jackpotland Casino

Seems pretty trustworthy, they are run by the same outfit that runs mansion, casino.com and slotsheaven. Regulated in the UK.
This is the first flash based casino which has microgaming and net-ent games (also others) , their other operations are on a playtech platform , so i was quite surprised to see them on a different platform.
I would consider trying them out, but first i think it is important to read their t&c, to see if there is something out of the ordinary.
 
Jackpotland

kashefi said:
hello everyone was just wondering if anyone heard about Jackpotland Casino? any information would be great thanks all
Click to expand...

I work for Mansion so I can definitely confirm that it is live. It is the mobile product that launches in the coming weeks! We hope you like it :)
 
Kadabra said:
Lol. Was told it's going live on 18th aug, but can't argue with facts :notworthy
Click to expand...

It is being made available to affiliates on the 18th August.

fun4all said:
I am sure you are right but when I go there I get a page that says "not available in your jurisdiction" (UK here)
Click to expand...

There will be a UK licence but it is "in process" apparently.
 
Looks a bit dodgy this thread IMO. OP who rarely posts mentions the name of an obscure casino then an 'employee' of Mansion group appears miraculously with a fresh account on the same day (not with pink official rep status) to endorse it. Mmmmm....:rolleyes:
 
Nicola said:
These guys now appear to be licenced if UK players want a go :)
Click to expand...

Being UK licensed doesn't mean all is rosy in the garden.

The UKGC licenses some awful sites, Cozy ones as pointed out plus many more with ridiculous pending periods and poor cash-out amounts.

Proceed with caution and always read the full terms.

I certainly wouldn't play at JACKPOTLAND.
 
Just had a e-mail through saying they have removed the geo-blocking and UK players can join and claim welcome bonuses :)

Winnings are only capped at £5000 if you claim a no-deposit bonus. Standard x40 wagering and MAX BET of £5 per spin and/or £0.50 per line.

DoA players, watch out for the 70% wagering clause!
 
Don't expect a quick withdrawal !!

I tried them the other week.
Firstly the SUB wasn't added automatically as it should have been. But after contacting CS, that was sorted quite quickly.
The games didn't run particularly smooth, and crashed at regular intervals, usually during a bonus round !!
After completing the WR on the SUB, I noticed that the WR on the freespins which come with the deposit bonus hadn't decreased at all.
So back to CS, who assured me that all the wagering had been completed, and that I could make a withdrawal.

I submitted my documents late on the 29/02, which were approved, quite quickly, the next morning.
Then I waited... when nothing arrived in my Neteller account on saturday or sunday. I just assumed they didn't process over the weekend
On monday afternoon 01/02 the withdrawal was processed and I received payment. which took around 48 hours from documents being approved.

So, on tuesday 02/02, I made a second deposit. The games ran smoother this time and I made a second withdrawal request. It's now saturday morning 06/02 and my withdrawal is still pending....

They even had the cheek to send me an email yesterday telling me to hurry to make a third deposit before the SUB expired, entitled "Time is money.....".
To which I replied, that yes indeed, time is money, and I've been waiting since Tuesday for a withdrawal to be processed.
Their response was...

"We can fully understand how you are feeling. Please note that our relevant department is still checking your withdrawal query.

When the funds are in casino we can assure that they are safe but when we are processing a withdrawal we require further checking in order to be sure that we are sending the funds to the account holder.

Once we have response from the relevant department we will let you know on the spot."


ScreenHunter_62 Jan. 28 22.40.webp
 
My withdrawal has now been pending for 9 days, and I just keep getting the same response from them.

ScreenHunter_21 Feb. 11 13.54.webp

It's not like it's even my first withdrawal, it's my second and my account was verified before the first one.
and it's not even a huge amount. but it is £200, had it been less, I would have just written it off
 
brianmon said:
My withdrawal has now been pending for 9 days, and I just keep getting the same response from them.

View attachment 63800

It's not like it's even my first withdrawal, it's my second and my account was verified before the first one.
and it's not even a huge amount. but it is £200, had it been less, I would have just written it off
Click to expand...

What ever you do, DO NOT write of this 200, There normally ok so I am surprised at this, Not good enough in my eyes
 
I was finally paid yesterday, after 13 days of 'investigations'.
I'd received an email on friday evening apologising for the delay, but no explanation as to why it was delayed.
It also said that their payments department don't work weekend, so to expect payment on Monday.
 
brianmon said:
My withdrawal has now been pending for 9 days, and I just keep getting the same response from them.

View attachment 63800

It's not like it's even my first withdrawal, it's my second and my account was verified before the first one.
and it's not even a huge amount. but it is £200, had it been less, I would have just written it off
Click to expand...

Just this scripted shitty e-mail and unacceptable delay will mean I NEVER play there. No player should be treated like this. Take your money and CLOSE THE ACCOUNT they don't deserve another penny from you.:thumbsup:
 
2 weeks for payment is a joke, there not a small group either, Glad you was paid, Like Llove said any thing bigger and would of nedded the presidents signature lol, We are not talking 20k here or even 2k its 200, If the staff have not got the power to authorise 200 notes than bugger that,

There well may be a good explanation but thy did not even give you any details? Not only that but somebody even replied to this thread saying they work for the casino.
 
spintee said:
2 weeks for payment is a joke, there not a small group either, Glad you was paid, Like Llove said any thing bigger and would of nedded the presidents signature lol, We are not talking 20k here or even 2k its 200, If the staff have not got the power to authorise 200 notes than bugger that,

There well may be a good explanation but thy did not even give you any details? Not only that but somebody even replied to this thread saying they work for the casino.
Click to expand...

Yeah, I PM'd that guy last friday, and although he works for the marketing department of the group, he said he'd look into it for me. It was just a few hours after he'd replied to me, that I received the email from Jackpotland to say everything had been sorted.

So, thank you Casinolover
 
A bonus that is non cashable, with a max bet, restricted games and pretty much everything else they can throw at you. No thanks.

Just don't offer bonuses rather than completely punishing a player for wishing to take one. :mad:
 
Hi there,

Processing prompt withdrawals for our customers is crucial for us, as it is a huge part of a good customer experience.

At the same time, we have a very strict duty under our Gibraltar and UKGC licensing conditions to fully investigate any potential fraudulent conduct.

In this case, a security investigation was initiated into the customer’s account due to certain markers which pointed to possible bonus abuse and collusion.

Due to rules around Tipping Off, we were unable to give further information to the customer about the delay, save to say that we were conducting some security checks. Once our investigations produced a negative result, we apologised for the delay and proceeded to pay the customer as soon as possible.

Decisions to delay a customer’s withdrawal for such investigations are a big inconvenience to our customers and bad for our business, and are therefore not taken lightly at all. We hope it is understood that this was a genuine investigation undertaken completely in good faith. We always endeavour to process withdrawals as quickly as possible.

Best wishes,

Mansion Rep
 
MansionRep said:
Hi there,

Processing prompt withdrawals for our customers is crucial for us, as it is a huge part of a good customer experience.

At the same time, we have a very strict duty under our Gibraltar and UKGC licensing conditions to fully investigate any potential fraudulent conduct.

In this case, a security investigation was initiated into the customer’s account due to certain markers which pointed to possible bonus abuse and collusion.

Due to rules around Tipping Off, we were unable to give further information to the customer about the delay, save to say that we were conducting some security checks. Once our investigations produced a negative result, we apologised for the delay and proceeded to pay the customer as soon as possible.

Decisions to delay a customer’s withdrawal for such investigations are a big inconvenience to our customers and bad for our business, and are therefore not taken lightly at all. We hope it is understood that this was a genuine investigation undertaken completely in good faith. We always endeavour to process withdrawals as quickly as possible.

Best wishes,

Mansion Rep
Click to expand...

Since you are posting as a casino rep, please ensure you read and agree to our policies on iGaming representatives. Thank you.
https://www.casinomeister.com/forums/help/forum-rules/
 
dunover said:
Just this scripted shitty e-mail and unacceptable delay will mean I NEVER play there. No player should be treated like this. Take your money and CLOSE THE ACCOUNT they don't deserve another penny from you.:thumbsup:
Click to expand...

Amen. Close your account and if they ask why....wait 14 days....make up some spurious excuse about some strict unspeakable processes you have for responding to emails within any reasonable time frame :-)
 
Was dubious about this outfit but deposited wednesday (got an enhanced 200% match on £50 as a tester after a bit of "horse trading" with live chat). DOA ate that but the free spins that came with the offer got £61 back and decided to cash it out wednesday 7pm to test withdrawal times.Heard nothing back so on friday evening contacted them by live chat and they told me i needed to send docs.Didn't seem to have a reasonable excuse as to why they could not pro-actively have asked me for them instead of me having to come back some 48hrs after withdrawing and effectively noting happening with account.
Got an email today to say docs are approved but no sign as yet of funds.In effect its an £11 win going back to ewallet so that seems to resonate with the other experiences on this thread.Might be one i don't do a lot with
 
mac72 said:
Was dubious about this outfit but deposited wednesday (got an enhanced 200% match on £50 as a tester after a bit of "horse trading" with live chat). DOA ate that but the free spins that came with the offer got £61 back and decided to cash it out wednesday 7pm to test withdrawal times.Heard nothing back so on friday evening contacted them by live chat and they told me i needed to send docs.Didn't seem to have a reasonable excuse as to why they could not pro-actively have asked me for them instead of me having to come back some 48hrs after withdrawing and effectively noting happening with account.
Got an email today to say docs are approved but no sign as yet of funds.In effect its an £11 win going back to ewallet so that seems to resonate with the other experiences on this thread.Might be one i don't do a lot with
Click to expand...

Received my funds this morning (was verified saturday). I'm not sure if they do weekend withdrawals but i assume not so in that case taking into account the KYC i suppose the withdrawal times aren't so bad and maybe the 72hrs they quote is in most instances next day.Will probably claim the 2nd welcome bonus and give them a 2nd shot.
 
Not very impressed with this place so far, I'm getting the run around verifying my KYC documents at the moment. My passport and proof of address were verified fine but they don't seem to have a clue what they want with regards to cards.

Their first docs request said to send "A clear copy of the front and back of all your cards registered on your account, on the front of the card we need to view, the first and last four numbers of the card". So I happily covered up the middle 8 digits and sent it off.

They then replied with "we have reviewed your Credit Card copies and regrettably we will not be able to accept them. Please be advised that the first 6 and last 4 digits of your long credit card number are required. ".... ok, so i resent the docs with the first 6 and last 4 visible.

Now I just received an email stating "Please make sure only first 4 and last 6 digits of the card number are visible, and cover the CVV2 code in the back.".

C'mon guys, I've only dealt with 3 of your support staff and they all are requesting different docs! Not very professional.
 
That was fast.

I wonder what stands behind it. This is not a tiny company that went bankrupt after 6 months, they have funds to change things and make it work. Yet, they choose not to do so.

Pressure from Playtech? Issues with NetEnt or other provider? Interesting....
 
Hi guys,

Just to give you a bit more information on this…

Our parent company, the Mansion Group, has essentially revised its casino group strategy to focus on a smaller number of brands, with the main flagship brand Casino.com, at the heart of future plans.

We’ve realised that our players demand very high quality products; spanning desktop, mobile and apps, which has meant a need to realign and simplify, and to essentially focus where it matters.

We believe this is exciting news for both Casino.com and MansionCasino.com, with extensive rebranding and substantial investment in product enhancements imminent and enabling us to properly leverage the Playtech platform.

The management team is therefore focused on streamlining and optimising the player offering and recognises that in a heavily regulated and competitive market, product is everything and we are fully committed to excelling in this area.

Hope this explains our reasoning a bit more to you... much as we'd like to, we simply can't do everything.

Thank you!

Regards,

MansionGroup
 
I've never had any major trouble with mansion group but its an awful shame to see the netent/microgaming games going, i thought jackpotland was a step in the right direction for them. Playtech's attitude, games and accounting system are awful.
 
I had been playing some on Jackpotland, and had won about £2k at the end of March, which I'm still waiting to receive.

I've had several chat conversations, where they say lots of cashouts, things are delayed with so much going on, and site closing.

I had a phone call, where they escalated it for the 3rd time, and then an email where Martin from 'casino.com' VIP support contacted me to say I should hear within 24 hours.

The vip support on Jackpot were letting me know about great deals on casino.com, and I told them I would happily depost, when they paid me the money I was waiting for.

I had withdrawn before and had no problem, so this is quite peculiar.
 
Hi there,

Processing prompt withdrawals is crucial for us, as it is a huge part of a good customer experience.

At the same time, we have a very strict duty under our Gibraltar and UKGC licensing conditions to fully investigate any potential issues on customer accounts and occasionally security checks are carried out upon withdrawals.

Due to the complexities sometimes involved and although this withdrawal was processed on April 20th, the funds took longer than we would have liked to clear to the customer’s bank account.

Delays to a customer’s withdrawal for such security checks are an inconvenience to our customers and bad for our business, and are therefore not the norm but the exception – we always endeavour to process and pay out withdrawals as quickly as possible.

Best wishes,

Mansion Rep
 
MansionRep said:
Hi there,

Processing prompt withdrawals is crucial for us, as it is a huge part of a good customer experience.

At the same time, we have a very strict duty under our Gibraltar and UKGC licensing conditions to fully investigate any potential issues on customer accounts and occasionally security checks are carried out upon withdrawals.

Due to the complexities sometimes involved and although this withdrawal was processed on April 20th, the funds took longer than we would have liked to clear to the customer’s bank account.

Delays to a customer’s withdrawal for such security checks are an inconvenience to our customers and bad for our business, and are therefore not the norm but the exception – we always endeavour to process and pay out withdrawals as quickly as possible.

Best wishes,

Mansion Rep
Click to expand...

3 weeks to carry out further checks? pfftttt, you want to take extra staff on if there is that much of a delay.
 
Can confirm funds are now in my bank.

Agree that 3 weeks seems rather excessive, but better than not at all.

I wouldn't have been worried, but I got the same 'textbook' it will be processed in the next few days everytime I spoke with anyone.

Still it's sorted now, and was done so right after I posted.


Thanks :)
 
Hi there,

We are glad to hear that the funds have landed.

3 weeks is certainly a much longer timeframe than we commit to – and usually achieve. Sorry for the lack of concrete ongoing information you received – we will look into how we can improve in that area.

We are licensed and regulated by both the Gibraltar and UK Gambling Commissions so you can certainly rest easy that withdrawals will always be processed and, in the overwhelming majority of cases, in a very timely fashion.

Best wishes and good luck!

Regards,

MansionRep
 
I agree with colins, 3 weeks is a staggering amount of time to verify anything,

Myself and most probably talk for most players that verification is important to both sides, But this goes out to alot of casino, Why is that small withdraws are typically fine but as soon as a nice amount is won its oh sorry we need to do checks? It should not matter if you withdraw £100 or 1 million the checks should of been done so why wait until a nice hit?

There is only a one explanation and thats in favour of the casino, Either hoping for players to reverse or the only checks that are being done is to find a way that a player broke the rules,

I am sorry if thats not the case but what other explanation is there? I know there is a freehold after withdrawing certain amount than you need to do extra checks but why not do the extra checks in the first place? Also there has been threads where people have been verified and passed the max amount of withdraw yet still being asked about the KYC

Note::: that I am talking about casino's in general here,

Can we sign up to this casino? I am sure I have signed up to some sister sites some years back, When did JPL casino open? Cheers
 

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