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Jackpot Factory Refuses To Tell Me Why I Was Banned

Discussion in 'Casino Complaints - Non-Bonus Issues' started by aka23, Nov 1, 2006.

    Nov 1, 2006
  1. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    Jackpot Factory locked me out of all my accounts due to "a negative history with one of their financial processors." They refuse to go into any more detail than that. Does "negative history" mean that I won too much? Does it mean that they think I have duplicate accounts, cancelled charges, etc. (I have done nothing of that nature.)? Does it mean I got in an argument with someone (I don't think that happened either.)?

    I think Jackpot Factory's policy of not explaining why players are banned is a poor decision. It is common to ban players due to a misunderstanding or for incorrect reasons. With no communication, there is no chance of correction. It also leads to incorrect assumptions, incorrect information, and negative publicity. Some relevant emails are quoted below:

     
  2. Nov 1, 2006
  3. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Do you think they figured out who you are and are afraid you will broadcast how to win there? I think thats pretty raw of them to lock you out without explaination but I bet it has to do with you using bonus's and being successful. (if you were not successful, never mind!) Frustrating, why offer them if you cant play em, and for that matter,why be in business if you can't stand the heat of someone winning?:eek:
     
  4. Nov 1, 2006
  5. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    It's possible, but unlikely. I doubt that they connected me to my username here (they might after this thread). And this occurred before my website went online.

    In any case, I didn't win a huge amount. My net gain between the four cainos was in the neighborhood of $500. My accounts were locked soon after I thanked them for their weekly bonus and explained how I liked that it encouraged me to play slots, video poker, and other games that I don't normally choose.
     
  6. Nov 1, 2006
  7. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    It just means that you are not welcome at their casinos. Give it up, it is not a big deal.

    As for 'bad publicity', they're probably going to be thankful you are telling all the bonus whores to stay away from their casinos.
     
  8. Nov 1, 2006
  9. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I don't like it when a casino locks someone out without any sort of information. They don't have to be too specific, but what's with the secrecy?? "We don't like your pattern of play." Now how hard is that to type out? Which is what I suspect is the case here. But then again, what the heck would that have to do with a 'payment processor'? That reference would make one think they're hinting at a problem with duplicate or fraudulent accounts, charge backs, etc. (Which I do not believe is the reason, in this case btw.)
     
  10. Nov 1, 2006
  11. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    If the problem was bonuses, I'd expected them to ban me from receiving bonuses and allow me to continue to play without bonuses. Locking me out of the accounts suggests something more serious. The people who have heard about the situation are readers on this site, many of whom are not "bonus whores." I am calling this thread and others like it (if there have been others in my situation) "negative publicity".

    Agreed. The combination of locking out of accounts (rather than banning from receiving bonuses) and the comment about "negative history with a payment processor" makes me think of fradulent accounts or fradulent charges. If this is the case, then they are in error.
     
  12. Nov 2, 2006
  13. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    Jackpot Factory use ProcCyber Services for their financial transactions

    They are known as the strictest out there, and share info on " bonus hunters " with casino's using them ( thats the word anyway )

    WAYLANDER
     
  14. Nov 2, 2006
  15. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    I agree that this could have definitely been handled better. At the very least, Jackpot Factory should not have used language that implied the decision was based on a history of fraudulent activity by the player, if this was simply a case of banning a player who won with bonuses.
     
  16. Nov 2, 2006
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Complain

    Try complaining to eCogra, this certainly could be interpreted as either fraud, attempted fraud, or making a chareback or having a transaction refused after using it at the casino.
    They have to satisfy eCogra that their decision was made properly, and they may at least tell you if it was fraud related or simply bonus related.

    I recall Jackpot Factory had a run of bad publicity a while back with mass bannings.

    I would argue to eCogra that it MUST be an accusation of fraud as if it were bonus related then surely you would just be excluded from bonuses.

    If casinos want fair treatment from players, they should start by treating their players like customers rather than the enemy in a war!
     
  18. Nov 2, 2006
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi aka23 - I'm just wondering why you are still promoting these casinos on your portals, but you are more or less slamming them in public. Have you contacted anyone at Brightshare to see if they can help?
     
  20. Nov 2, 2006
  21. pangloss

    pangloss Dormant account

    Occupation:
    Finance
    Location:
    Australia

    If more portal owners reported their first hand experiences in the refreshingly transparent and candid manner in which aka has conducted his business then IMHO the on-line gaming experience would be a much more pleasant journey for all of us players.

    ...
     
  22. Nov 2, 2006
  23. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I list a warning on my site, if I believe that there are issues with the casino that players should be concerned about. It is not clear to me whether being banned or casino support problems is a significant concern to other players, so I have not added a warning. I may do so, after I get more information. So far none of my referred players have mentioned problems with this group (aside from delayed payment) to me like some have with certain other casinos.

    So far I've only contacted casino support. The results of those conversations were not helpful. Some quotes are in my first post of the thread. This issue isn't as big a deal to me as a dispute involving money, but it is a casnio complaint, so I believe a thread in the complaints forum is fitting.
     
    Last edited: Nov 2, 2006
  24. Nov 2, 2006
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Banning

    If the owner of a portal has an issue with a casino themselves, and believe they, as a player, are being treated unfairly, then why should they be happy to continue to promote the casino to other players.

    Being banned for a "negative history" is NOT a "minor issue", it could affect other accounts with other casinos if they are made aware that you were banned for a negative history. Casinos have only justified not giving an explanation for an action against a player as a means to prevent fraudsters learning how they got caught and improving their technique on the next victim. If you have simply had too much bonus money, then I would have expected a suspension of bonuses, it would not make business sense to ban a genuine gambler from playing as the casino would make a profit (more, in fact, from a player with no bonus to "whore").
     
  26. Nov 2, 2006
  27. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    Let's say that 1 in 10,000 persons gets banned for a reason that is not clear to them, and the other 99.99% of players have no such issue. With such a low risk of problems, I'd still list their sites on bonus lists and rank the ones with 400+% bonuses towards the top of the list. That level of risk would be acceptable to the typical player, and he'd want to know about the casino. If it was 1 in 10, rather than 1 in 10,000, then this is a far more serious problem that at the very least warrants a warning and lower ranking, and may warrant not appearing on the site. One of the reasons for this thread is to get a better understanding of the problem and learn if others have experienced similar problems.

    You convinced me to contact external groups and get an explanation. I'll report back what happens.
     
  28. Nov 3, 2006
  29. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I filed a dispute with eCOGRA and have a new theory about the cause of the lock:

    My ex-girlfriend played at All Jackpots once while at my place. She signed up under a different name and address than me and used her own laptop. However, her IP address was similar to mine (likely not identical due to non-static IP). I suspect that the casino saw the similar IP address and concluded it was a duplicate account. They immediately locked my account and labeled me as a fradulent player. They refuse to provide me any details since they fear that I'll create duplicate accounts that they wouldn't catch, if they tell me about the details and similar IP address. Again, I want to emphasize that I have never created a fradulent account with any casino, or done anything of that nature.
     
  30. Nov 4, 2006
  31. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    was she your ex when she came over to play? was she only in the relationship for your 30k gambling winnings? what else did she do on this visit to you? more details, please!
     
  32. Nov 4, 2006
  33. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Makes me wonder the same thing :confused:

    If I experience a issue with a casino I'm promoting, or if I see there are issues coming from players of a casino I'm promoting, I investigate what's up and if the issue/issues are not addressed I pull the casino/s.

    I think in this case you'd be doing the same, or as CM suggested contacting Lloyd (BrightShare) to see if he can assist you in this matter.

    IMO it's just strange that you seem happy to bag them here, but on the other hand, your still happy to promote them...

    An absurd paradox!
     
  34. Nov 4, 2006
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Unsure

    I would have thought they would indicate this. Simply telling you it was duplicate accounts would not help further fraud, only telling you how it was caught would. Casinos seem to be unable to accept that THEY make mistakes as well as us (in my experience, they make PLENTY). If the casino makes a mistake they say "sorry" and expect forgiveness and understanding. Jackpot Factory made one hell of a marketing mistake a while back, and it took 6 months of sincere apology and promises to be allowed back into the fold; yet, they seem to think a player whose ex once played at his place as good reason to throw them out with no chance to explain or apologise.
    Since they will not deal with you, the only thing to do is see what eCogra has to say. If it has nothing to do with proven fraud (to their standards of proof), it should not affect play at other unrelated casinos.

    One possibility though, did you sign up under your own links, this is against one of the more obscure terms in most affiliate agreements, as it is seen as insuring your own losses with affiliate payments of around 20% to 30%
     
  36. Nov 4, 2006
  37. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    She wasn't my ex at the time, she busted every time she attempted gambling, and she hated my gambling due to the amount of time spent.
     
  38. Nov 4, 2006
  39. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    See my reply above. If a casino bans one player out of thousands because they incorrectly thought he made a duplicate account, is that a good enogh reason to not list their 400+% bonuses on my bonus lists? It seems obvious to me that my site readers would want to know about this bonus, and the vast majority would accept that level of risk of a problem.

    If I did not list every casino that anybody has ever had a problem with, then my lists would be very short. I might not have any casinos to list at all. Even the most reputable casinos have a problem from time to time. If it turns out that others are having similar problems to me, then I will either add a warning and reduce their ranking, or remove them all together.
     
    Last edited: Nov 4, 2006

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