Jack Gold Casino Site Down For 2 Days Now

[Azzurri]

I think vinyl makes some very good points regarding comp points and the whole notice period and 'maintenance' or 'update' claims.

I may have had just a few quid in comp points sitting in my account, so I'm not really affected by it all, however, if I was a customer who had say 20,000 points of gold dust comp points sitting in my account, I'd be furious to lose those, as I have essentially paid for, and earnt them.

I can't remember the exact figures, so feel free to correct me, but I think the comp points can be redeemed for between 0.80 - $1.00 per 100 gold dust comp points. Hence you can see why a player would be aggrieved had they a large comp balance, and no prior opportunity to redeem them before the shut down.

I think it's great that JG want to pay their players what their owed, but I have to agree with vinyl here, and add that the payout should include comp points earnt.

This would definitely ensure those players return should you make a comeback.

 

[vinylweatherman]

I think vinyl makes some very good points regarding comp points and the whole notice period and 'maintenance' or 'update' claims.

I may have had just a few quid in comp points sitting in my account, so I'm not really affected by it all, however, if I was a customer who had say 20,000 points of gold dust comp points sitting in my account, I'd be furious to lose those, as I have essentially paid for, and earnt them.

I can't remember the exact figures, so feel free to correct me, but I think the comp points can be redeemed for between 0.80 - $1.00 per 100 gold dust comp points. Hence you can see why a player would be aggrieved had they a large comp balance, and no prior opportunity to redeem them before the shut down.

I think it's great that JG want to pay their players what their owed, but I have to agree with vinyl here, and add that the payout should include comp points earnt.

This would definitely ensure those players return should you make a comeback.

Leaving players feeling short changed is also bad for the brand if it were to ever come back with new owners. Not just the particular casino, but the software brand too. Some years ago, the software provider "Hype" arose, and the games were rated very highly by players. The whole thing then collapsed as one Hype powered operator after another got caught up in "dodgy dealings", and eventually the whole lot went bust, this time taking players' money with them. This didn't just finish off the operators, it destroyed the reputation of the software too, it has never been seen since.

Rival are also in danger of going the same way, great software, but too many dodgy operators among the good ones. This has impacted the software brand to the extent that even the best operators are judged negatively simply because they have chosen a software brand who's other operators have had a habit of screwing players or going bust.

If new owners do take over Jack Gold, the first thing they will have to deal with would be ex players wanting the reinstatement of lost comps and bonuses before they will return. There will also be affiliates wanting their unpaid commission, plus the carrying of their tags from the players they originally referred.

Despite doing their best, the rep has avoided giving a straight answer about money owed to affiliates, and keeps shifting the subject back to the promise that players will get back all the "real money" in their accounts. Affiliates will probably have to write off anything they are owed, and just hope that some time during the winding up process there will be something left to give them a fraction of the debt back.