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Jack Gold Casino Site Down For 2 Days Now

Discussion in 'Online Casinos' started by Azzurri, Sep 8, 2014.

    Sep 8, 2014
  1. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Hi all,

    I've noticed the Jack Gold Casino site has been down for 2 days now. The site just has a message saying 'Sorry, but we are making some very important changes'.

    I'm not sure if the site has been down longer than 2 days, as this is only when I first noticed, but I find it very odd, as even maintenance doesn't usually take 2 days, and most casino's wouldn't dream of losing 2 days of revenue for maintenance reasons.

    Does anyone have any information as to what is happening? Maybe the rep can chime in?

    Pretty frustrating after I recently gave them a recommendation on here.

    Any help would be appreciated.
     
  2. Sep 8, 2014
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Mobile version too by the looks of it when I checked this morning.
     
  4. Sep 8, 2014
  5. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
  6. Sep 8, 2014
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Very strange, There should be no reason to complete shut of that long, If so n email would not of hurt or a contact us on the page,
     
  8. Sep 8, 2014
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I'm wondering if this is a UK licensing issue? The owner is Locus Gaming who has a UK based website here: xxxhttp://www.locusgaming.co.uk/

    FWIW, they have links to the Jack Gold Twitter account (last update May 31) and Facebook page (June 2nd)

    I suppose if you have facebook you could always try sending a message to them that way...? xxxhttps://www.facebook.com/JackGoldCasino
     
  10. Sep 8, 2014
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It looks a little more serious than they are letting on.

    Their facebook page was regularly being updated with news, competitions, etc. Not often, but at least a couple of times a month or more. Then, all of a sudden, everything stops on 2nd June when they post a competition. This would have been the obvious place to post that the casino would be down for extended maintenance, so why didn't they? Also, why did their Facebook page die despite the casino still being operational until recently.

    It has all the hallmarks of major organisational change, such as the casino being sold on, leaving the new owners either unaware of the Facebook page, or unwilling to continue with it.

    Given that every day a casino is offline, it loses out on making money, it seems odd that it is down for 2 days, yet no one can be arsed to communicate with the players to reassure them that things are just fine.

    If they have a phone number, it's worth seeing if that works.

    If emails are ignored, and several phonecalls to CS just "ring out" rather than get answered, then it's probably a sign that the operation has gone under, and an approach to the platform provider should be the next step.

    This is pretty odd for a casino licenced in the Isle of Man, so maybe the IOM regulator can help with information as to why no one was informed in advance of extended maintenance, even though there are plenty of opportunities to engage with players during the process (Facebook page is one example).

    UK regulations allow for a "continuation licence", so there is no need for an offshore site to have an unannounced interruption of service, unless of course, the operator messed up and isn't able to get their application in by the 16th September.
     
  12. Sep 8, 2014
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    It's a conspiracy I tells ya....
     
    1 person likes this.
  14. Sep 10, 2014
  15. Jack's Ace

    Jack's Ace Dormant account

    Occupation:
    Head of Product and Customer Retention
    Location:
    London
    Hi All

    Sorry for the short absence and the radio silence. We were trying to fix all of our comms and get approval of al details of what is happening with Jack Gold Casino.

    Regrettably, Locus Gaming Isle of Man, the owner and operator of Jack Gold Casino, are no longer in a position to offer customers the ability to place real money wagers at their property. As such, we have started the process of looking for new owners to take over the management of the casino as we still believe the site has got loads to offer to its current and new audiences.
    In the meantime, we have decided to do as per Isle of Man Gaming Commission's rules and are offering all of our customers the opportunity to:
    • withdraw their real money balances by 10/10/2014 on the site
    • ask us to process a withdrawal for them on their registered card between 11/10/2014 and 10/11/2014
    The site does not offer deposit and game play functionalities anymore but, as said, as soon as a new owner has completed the transaction, they will be in a pretty good position to start trading again and welcoming players back at the casino.

    We have made more information available You must register/login in order to see the link.

    Feel free to reply to this thread may you need any more clarification. I will be happy to respond to all general and public enquiries in the near future.

    Also, I would like to thank you all for playing at our casino and enjoying our service. It is with no little sadness we had to take this decision and we trust it is in the best interest of our players.

    Cheers

    Mauro

    Jack Gold Casino Manager
    You must register/login in order to see the link.
     
  16. Sep 10, 2014
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Just got the sms mesage
     
  18. Sep 10, 2014
  19. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    What's the going rate for an established casino these days?

    Was the closure due to licensing or lack of business/cashflow?

    Hopefully it wasn't because of my large cash out from those 30 free spins. :cool:
     
  20. Sep 10, 2014
  21. Jack's Ace

    Jack's Ace Dormant account

    Occupation:
    Head of Product and Customer Retention
    Location:
    London
    Ahahahahahah no mate, no worries, not your fault - won't hold it against you, I swear
    It was a business decision and not due to licensing or operating issues.

    Cheers

    Mauro
    Jack Gold Casino Manager
    You must register/login in order to see the link.
     
  22. Sep 10, 2014
  23. Jack's Ace

    Jack's Ace Dormant account

    Occupation:
    Head of Product and Customer Retention
    Location:
    London
    Hi mate

    Glad to hear you got it. If you had registered your email address you should be getting a nice email too.

    Cheers

    Mauro
    Jack Gold Casino Manager
    You must register/login in order to see the link.
     
  24. Sep 10, 2014
  25. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Shame I was happy about Jack Gold and also promoting them. Shame Affiliates again gets pissed on!!
     
  26. Sep 10, 2014
  27. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    I had a feeling this was the case when I read the OP and subsequent messages however I am glad that Jacks Ace is at least doing the right thing and paying out. Closing with some class, different from a few ones from time gone by!
     
  28. Sep 10, 2014
  29. Jack's Ace

    Jack's Ace Dormant account

    Occupation:
    Head of Product and Customer Retention
    Location:
    London
    Hi

    You will receive a communication soon to detail what the process is for affiliates.
    Quite frankly, no one is more hurt by this than the casino (us) but it is our aim to make it fair for everyone so please just bear with us.

    Cheers

    Mauro
    Jack Gold Casino Manager
    You must register/login in order to see the link.
     
    1 person likes this.
  30. Sep 10, 2014
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    In short, you went bust!

    Players are STILL having some benefits lost in the winding up process, as this was no orderly winding down with players told they had xx days left to complete their WR on any bonuses and convert any comps. The website also misrepresented the truth during this time by claiming it was "maintenance", and that things would be restored "shortly". In fact, there were no plans to restore service, as no one has yet been found to take over the operation.

    The sudden closure and lack of notice for players to complete WR and redeem comps was intended to reduce the liabilities to that of the real money sitting in players' accounts at the moment of site closure.

    It looks like there has been a struggle for a while, given that the Facebook page was simply abandoned in June without even an explanation. I suspect that had the players' money not been kept separate from the operator's own, this would have been another "Purple Lounge" with no money left in the company to make the payments. This is one thing that has given the IOM the edge over the LGA in terms of protecting players when things go wrong.

    It's not looking too good for the IOM either, they didn't see this coming through monitoring the financial health of the operator, so we had a sudden closure, and a complete lack of information for some days.
     
    2 people like this.
  32. Sep 10, 2014
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    You must register/login in order to see the link.


    OK, Vinyl. Even if you're right and they 'went bust' at least they did it right, UNLIKE PURPLE LOUNGE!

    Players will be paid. Shows the value of UK directors in a good jurisdiction like the IOM. (The directors were ex-Ladbrokes Online.)

    There are different scenarios to being 'bust'. It might simply be a case of the fact they were making an operating profit but not enough to maintain the anticipated rewards for the directors and shareholders, and were unwilling to invest more to expand or market the company in the face of stiff competition. So they wound it up. Don't be so pessimistic and alarmist!
     
    1 person likes this.
  34. Sep 10, 2014
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    following from the news site that dunover just mentioned

    You must register/login in order to see the link.
     
  36. Sep 10, 2014
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    ...but have they?


    Time will tell. If they have stopped trading at the right moment, they will be able to pay ALL their liabilities during the liquidation of assets, this includes their suppliers (to include affiliates), and their staff (to include outsourced services).

    Currently, it looks like players were protected mainly by the enforcement of client fund separation from operational costs, rather than by the directors knowing when to quit without leaving behind unpaid debts.

    The problem for players is that they have to trust not only the rules, but their proper enforcement. The LGA rules should have protected players in Purple Lounge, and of course, there were UK directors in charge of the show. The players got screwed because the LGA could be "bought", and it turns out that there is an under the counter provision that allows operators to gain a waiver of the players' funds protection rules. Alderney even got egg on it's face over Full Tilt, and compounded the matter by allowing Full Tilt to strong arm them into making an exception to the usual transparency rules surrounding the later enquiry.
     
  38. Sep 10, 2014
  39. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Agreed in general, but IIRC Purple Lounge were under the limp-wristed Maltese jurisdiction anyway. In other words another layer of obfuscation between integrity and downright dishonesty.
     

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