Any progress on this?Hey guys,
I need some help from you experts!
Has anyone else had any issues with Unibet about account verification?
They are not accepting any documents from me and I still have over 15k on my account.
What should I do or what have you guys done in situation like this?
No progress.Any progress on this?
No progress.
I have sent them 3 bills, passport and passport+my face.
Before when there was no money included my passport and bill were accepted and now they refused everything and are not accepting any document I sent to them.
Any ideas guys?
No progress.
I have sent them 3 bills, passport and passport+my face.
Before when there was no money included my passport and bill were accepted and now they refused everything and are not accepting any document I sent to them.
Any ideas guys?
Nothing wrong with that picture.
Colin could be right. Some of these verification systems are automated, so you won't get a clear explanation of what is wrong, just an automated email saying the same thing.The top right corner is missing
Colin could be right. Some of these verification systems are automated, so you won't get a clear explanation of what is wrong, just an automated email saying the same thing.
I had this problem elsewhere, which took a phone call to sort out, it could be that your photos don't comply with the precise criteria, like 'all four corners showing'.
Also, when your withdrawal is over a thousand or two, you must sometimes provide enhanced verification. Which might explain why you have been asked to reverify.
It is more likely to be a 'computer says no' thing, rather than any skullduggery on the casino's part.
I sorted it out with them, after a phone call, it was with the betsson group but I don't want to knock them because other than that they have treated me very well.Thanks for the answers guys.
I would understand that they would check normal verification like passport and bill with automated systems like for example Neteller is doing(if I remember right)
But as I told you earlier they even asked me to send photo of me holding my passport close to my face. Never heard about verification like this and I think it's a bit extreme.
I felt so disgraced sending them this, but anything to get my money..And yes, I had my face and passport with all corners on the picture. I can attach that as well..
Ed where did you have this problem? Did you ever contacted MGA about this or you just sorted it out with them?