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Issues with Unibet verification/payout

Discussion in 'Payment Processing Issues' started by Hans60, Jun 28, 2018.

    Jun 28, 2018
  1. Hans60

    Hans60 Newbie member PABnononaccred

    Location:
    Germany
    Hey guys,

    I need some help from you experts!
    Has anyone else had any issues with Unibet about account verification?
    They are not accepting any documents from me and I still have over 15k on my account.

    What should I do or what have you guys done in situation like this?
     
  2. Jul 3, 2018
  3. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Any progress on this?
     
    mack341 likes this.
  4. Jul 3, 2018
  5. Hans60

    Hans60 Newbie member PABnononaccred

    Location:
    Germany
    No progress.
    I have sent them 3 bills, passport and passport+my face.
    Before when there was no money included my passport and bill were accepted and now they refused everything and are not accepting any document I sent to them.
    Any ideas guys?
     
  6. Jul 3, 2018
  7. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Surely they should at least give an explanation why they are not accepting the documents.

    Have you previously self- excluded at any of the following sites?:

    32Red; bingo.com; bohemia casino; casino huone; iGame; maria casino; roxy palace; vlad cazino; kolikkopelit; storspiller

    I would have suggested telephoning them, but they don't appear to have a phone number.
     
    Last edited: Jul 3, 2018
  8. Jul 3, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    What reasons have they gave? Theres a unibet rep on here, have you contacted them?
     
    NeverLucky likes this.
  10. Jul 3, 2018
  11. sufferinsilence

    sufferinsilence Full Member

    Location:
    Belgium
    Never had issues with my docs being approved by Unibet. What did the support say?
     
  12. Jul 3, 2018
  13. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    Have you contacted @Unibet Rep via PM? If not you should. :)
     
  14. Jul 4, 2018
  15. Hans60

    Hans60 Newbie member PABnononaccred

    Location:
    Germany
    I have been contacting support by chat and email few times, but they just keep giving me those auto template answers.
    When I ask why my documents were first approved and then denied they say:
    "to verify your account we need crystal clear photo of your..."

    When I ask what wrong with my documents, I think the quality is good and I can't get any better ones.
    "to verify your account we need crystal clear photo of your..."

    I will attach photo of my passport with details hidden of course, but just for you guys to see the quality. What do you think?
    @Unibet Rep can you give me some explanation please?

    Issues with Unibet verification/payout: pass.png,Jul 4, 2018
     
    maniski likes this.
  16. Jul 4, 2018
  17. Gaz237

    Gaz237 Senior Member MM

    Occupation:
    Retired
    Location:
    chelmsford UK
    Nothing wrong with that picture.
     
  18. Jul 4, 2018
  19. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    The top right corner is missing
     
  20. Jul 4, 2018
  21. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Colin could be right. Some of these verification systems are automated, so you won't get a clear explanation of what is wrong, just an automated email saying the same thing.

    I had this problem elsewhere, which took a phone call to sort out, it could be that your photos don't comply with the precise criteria, like 'all four corners showing'.

    Also, when your withdrawal is over a thousand or two, you must sometimes provide enhanced verification. Which might explain why you have been asked to reverify.

    It is more likely to be a 'computer says no' thing, rather than any skullduggery on the casino's part.
     
  22. Jul 4, 2018
  23. Hans60

    Hans60 Newbie member PABnononaccred

    Location:
    Germany
    Thanks for the answers guys.
    I would understand that they would check normal verification like passport and bill with automated systems like for example Neteller is doing(if I remember right)
    But as I told you earlier they even asked me to send photo of me holding my passport close to my face. Never heard about verification like this and I think it's a bit extreme.
    I felt so disgraced sending them this, but anything to get my money..And yes, I had my face and passport with all corners on the picture. I can attach that as well..

    Ed where did you have this problem? Did you ever contacted MGA about this or you just sorted it out with them?
     
  24. Jul 4, 2018
  25. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Near face ID is quite common, its extremely annoying, but I wouldn't worry about it.
    I can guarantee that passport photo would fail most casinos though as all 4 corners aren't showing, I suggest you re do it and send another one over.
     
  26. Jul 4, 2018
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ Hans60 : contrary to the Player Arbitration Policies and Procedures you've continued to post regarding your PAB. I'll assume that you can handle things yourself from this point on and cancel your PAB accordingly. Next time please don't waste my time: either respect our PAB rules or find somewhere else to take your issue(s).
     
    Last edited: Jul 4, 2018
  28. Jul 4, 2018
  29. Hans60

    Hans60 Newbie member PABnononaccred

    Location:
    Germany
    Hey @maxd I am very sorry about this.
    After I got confirmation to my email about PAB I replied that " Can you please cancel this, I will still try to negotiate this with them".
    Still trying to figure out how this site is working and I had no idea that my PAB was posted.
    And again sorry for wasting your time with this.
     
  30. Jul 4, 2018
  31. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    I sorted it out with them, after a phone call, it was with the betsson group but I don't want to knock them because other than that they have treated me very well.

    Best listen to Max and not post anymore on this thread. I hadn't realised you were in PAB, sorry! :)
     
  32. Jul 4, 2018
  33. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    NP guys, live and learn. :)
     
  34. Jul 5, 2018
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It would help if casino staff gave proper advice to players so that they don't end up in an endless loop making a minor mistake that they have absolutely no idea is actually the cause of the rejection, like a single missing corner that contains nothing of note regarding the document itself.

    Sometimes it's nothing to do with the visual clarity, but the dpi of the image, they like 300 dpi and above, and not too savage a compression when the image is converted into a jpeg. If using a scanner, it will see this as a "document" and default to something like 150dpi, and you need to force the scanner to class the document as a "photo" in order to get out a 300dpi image. Poor quality cameras can also produce a degraded image likely to get rejected. Bad lighting can also cause a photo of a document to get rejected as this can make part of the image unclear.

    I use daylight and no flash, I have not yet had one like this rejected.
     
    ed skull murphy likes this.

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