Sirbigwin
Experienced Member
- Joined
- Aug 13, 2020
- Location
- UK, IRELAND
Hi,
This is regarding a recent experience i've had on a casino called potsofluck, owned by Nektan. I decided to hop onto here to play the new bigger bass bonanza, as they have the 96.71% RTP version. I started off by depositing £250, as I was playing with £5.40 spins. Within the first 10 minutes, I managed to build my balance to £1540, but at the same time I was booted off the game and asked for 'Extra income checks', despite only depositing such a small amount. Never had to send in source of wealth for an amount as small as £250, which made me check out trustpilot... to realise everyone is complaining about the same source of wealth problem. I withdrew the winnings after seeing these complaints.
I decided to try contact nektan on their support phone number 0161 669 9000, to be told they're not available and to use their live chat... to find that doesn't work either! So I sent a long email in the 'leave a message' box... 5 minutes later receiving an email that there's an email system error. I just composed the email and sent it to customersupport email instead, but why are they making it so cryptic to contact their support? I remember these were top notch 2 years ago when I was doing bingoport offers, and now the support is nowhere to be seen.
Hopefully I receive a response and get these withdrawals processed, but I am concerned.
This is regarding a recent experience i've had on a casino called potsofluck, owned by Nektan. I decided to hop onto here to play the new bigger bass bonanza, as they have the 96.71% RTP version. I started off by depositing £250, as I was playing with £5.40 spins. Within the first 10 minutes, I managed to build my balance to £1540, but at the same time I was booted off the game and asked for 'Extra income checks', despite only depositing such a small amount. Never had to send in source of wealth for an amount as small as £250, which made me check out trustpilot... to realise everyone is complaining about the same source of wealth problem. I withdrew the winnings after seeing these complaints.
I decided to try contact nektan on their support phone number 0161 669 9000, to be told they're not available and to use their live chat... to find that doesn't work either! So I sent a long email in the 'leave a message' box... 5 minutes later receiving an email that there's an email system error. I just composed the email and sent it to customersupport email instead, but why are they making it so cryptic to contact their support? I remember these were top notch 2 years ago when I was doing bingoport offers, and now the support is nowhere to be seen.
Hopefully I receive a response and get these withdrawals processed, but I am concerned.