Is The Gap Between Guts And The Rest Getting Wider?

[Azzurri]

I'm just going to say it from the start.

Guts must win casino of the year 2014! :notworthy

Why you may ask? Well, after receiving yet another free 30 spins for no reason, I started to think about it, and compare certain points with all the other sites I play at, and my findings were, whilst some casinos can match Guts in certain areas, I don't think there is another casino that can say they have all the bases covered like Guts have.

Now before the haters come out from under their rocks, I'll save them some time. This is simply a warranted good news story about a casino. It IS open to debate, and I strongly invite it. I have no affiliation with Guts or any other casino for that matter, and I'm simply a fan. I am not a fan because I just won. I have consistently loss at Guts like I have at most casinos. In fact, I have only ever made two small withdrawals at Guts when I first joined, and I have been a member for roughly 6 months. I have made many more withdrawals at other sites, but as most of us know, there's more to a casino then winning, as this post will explain.

With that being said, I would like to know your opinions, and also which other casino checks all these boxes?

- Excellent user friendly site

- Excellent selection of games

- 2 hour withdrawal processing

- Generous deposit bonuses with very reasonable 35x bonus wagering

- Weekly free spins for no reason, and we're talking 20-30 free spins, not the crappy and seemingly pointless 5 free spins most other sites offer.

- NO WAGERING ON FREE SPIN WINNINGS EVER!! Again, most other sites have wagering, or game restrictions such as winnings only payable on Netent.

- Very regular and generous comps.

- 24 hour customer service 7 days a week

- Huge range of deposit/withdrawal options

- Clear correspondence, never misleading, what you see is what you get

- I have never seen a legitimate complaint or bad word against them on this forum, or any other for that matter.

- It's the one casino I haven't needed to close my account due to poor service, lol

- IMO, the best rep here hands down in Ben. No question or request to large, seemingly available 24/7, and always gets the job done. I honestly think he's a part time gymnast as he's always bending over backwards.

Now, I think that's everything, lol.

So I'm putting the challenge out there to all forum members. Which other casino can tick all those boxes? Now I know some casinos can obviously tick some boxes, but I'd like to know if any other site can tick all those boxes, including the terms and conditions stated.

Let's see if it's possible. I'm quietly confident it's not.

Anyway, Guts get my unconditional early vote for casino of the year, and thanks again to Ben and the crew for making my time as a member consistently enjoyable.

Also, thanks for the inspiration behind this post, another 30 free spins for nothing! Unfortunately no wins this time as usual for me, but hopefully practice makes perfect and the wins aren't far away.

Keep up the great work, and this is just a reminder that we loyalists appreciate all you do, when you really don't have to.

 

[Hydr0]

Looks like you're ready to update your profile mate, under the heading Best Casino IMHO

GUTS is great, one of my favs too.

 

[Tirilej]

Absolutely one of my favourit casinos too, and have been since the beginning

But if I compare what you said with some other similar casino then for me Thrills is actually a bit better.
They are not accredited yet but I hope they will be one day

 

[chuchu59]

Guts is one of my favourites. Just today 30 free spins on Big Bang where I won $33. In fact it was 50 spins, 10 spins + 10 spins and then 30 spins. Their cashout times are extremely quick and support is top notch. However, depending on where you live, its really a toss up between Guts and Betat for best casino. 32RED is still a strong contender to those who are eligible to play MG. Whoever wins the ahem title I am sure Guts can only get better.

Oh yes, I forget to mention the extremely competent Ben who is destined to be one of the best casino managers around. For players who wont simply take my word for it, just try them out. Win or lose, the experience will be very satisfying.

 

[amourgirl]

Well said OP.....

Couldn't have said it better myself.
I will add however I have been with them since just after they started and have to admit I have had fairly frequent withdrawals, I have a whinge about my dreadful losing streaks of course - who likes to lose, yet I do have to remind myself that despite this - over my whole time at guts I have at the very least broke even. I can honestly say I do not have anywhere near that RTP with any other casino.

I second the comps! despite having wins, when I do experience awful luck, Guts frequently add comps that help ease the pain, but it's also never long until the next promotion of free spins anyway, of which again I agree are very generous unlike some others.

May be a bit of cliche , but happily Christen Guts - 'The People's Casino' IMHO

Now if they could just lower minimum deposits to £5 and add William's interactive slots and send me flowers every week - They would be 10/10. (ok just kidding about the William's interactive) :yahoo:

 

[Azzurri]

Absolutely one of my favourit casinos too, and have been since the beginning

But if I compare what you said with some other similar casino then for me Thrills is actually a bit better.
They are not accredited yet but I hope they will be one day

I agree Thrills looks good.

I'm yet to make my first deposit there yet as I was put off by the high wagering on the first deposit. In saying that, I think their wagering on subsequent deposits is x35 the bonus, and I'm not 100% on this, but from what I've seen I think some free spins are wager free.

I might skip the first bonus and go straight to the second if allowed. So they do have potential, but they already have a few negatives compared to Guts from what I've seen. I don't know enough about them in regards to withdrawals etc, to make a complete comparison, hence one of the points of my post.

If you guys know enough about the casino you rate, maybe an idea would be to copy and paste my points about Guts, whilst stating your casino's name, and then adding their relevant information as a side by side comparison.

Just a suggestion.

 

[Dagobert]

Agreed!

Fully agree!

Guts is for me the best out there now.

Glenn at customer support is fantastic.

+ all reasons already mentioned.

Just waiting for the WMS slots and I dont need another

 

[Azzurri]

Guts is one of my favourites. Just today 30 free spins on Big Bang where I won $33. In fact it was 50 spins, 10 spins + 10 spins and then 30 spins. Their cashout times are extremely quick and support is top notch. However, depending on where you live, its really a toss up between Guts and Betat for best casino. 32RED is still a strong contender to those who are eligible to play MG. Whoever wins the ahem title I am sure Guts can only get better.

Oh yes, I forget to mention the extremely competent Ben who is destined to be one of the best casino managers around. For players who wont simply take my word for it, just try them out. Win or lose, the experience will be very satisfying.

I agree Betat is also great, however I still don't think they can match Guts like for like regarding all the points I made. Betat have slightly higher wr's on bonuses, some (maybe all I'm not sure) free comps have a max cash out restriction, and I don't remember ever receiving weekly free spins from them with no wagering on winnings. Betat also, until their recent Netent release, only offered MG slots. Betat do have great reps, some great offers and fun promotions, and are generous with their comps, even if they do have restrictions. I have posted a thread on here in the past thanking them for a random $50 comp, and I have won a few $10 chips via their promo's here. So definitely no complaints, and I do rate them, however once again some short comings compared to Guts IMO.

Unfortunately I was never impressed with 32red and never stuck around to become a regular customer. They have very nice reps here from the chats I've had, but I just found better value elsewhere in terms of game selection and ongoing offers etc (obviously ). Just my opinion and personal preference of course.

I'm liking this side by side comparison, so thanks all for the comments, and keep them coming. Probably a good thread for any newbies to read also.

 

[Azzurri]

Well said OP.....

Couldn't have said it better myself.
I will add however I have been with them since just after they started and have to admit I have had fairly frequent withdrawals, I have a whinge about my dreadful losing streaks of course - who likes to lose, yet I do have to remind myself that despite this - over my whole time at guts I have at the very least broke even. I can honestly say I do not have anywhere near that RTP with any other casino.

I second the comps! despite having wins, when I do experience awful luck, Guts frequently add comps that help ease the pain, but it's also never long until the next promotion of free spins anyway, of which again I agree are very generous unlike some others.

May be a bit of cliche , but happily Christen Guts - 'The People's Casino' IMHO

Now if they could just lower minimum deposits to £5 and add William's interactive slots and send me flowers every week - They would be 10/10. (ok just kidding about the William's interactive) :yahoo:

Yeah I agree, a nice 1 hour massage once a fortnight at least would be the icing on the cake.

We can dream I guess.

 

[Tirilej]

I agree Thrills looks good.

I'm yet to make my first deposit there yet as I was put off by the high wagering on the first deposit. In saying that, I think their wagering on subsequent deposits is x35 the bonus, and I'm not 100% on this, but from what I've seen I think some free spins are wager free.

I might skip the first bonus and go straight to the second if allowed. So they do have potential, but they already have a few negatives compared to Guts from what I've seen. I don't know enough about them in regards to withdrawals etc, to make a complete comparison, hence one of the points of my post.

If you guys know enough about the casino you rate, maybe an idea would be to copy and paste my points about Guts, whilst stating your casino's name, and then adding their relevant information as a side by side comparison.

Just a suggestion.

Thrills have the exact same as Guts but they have a lot more bonuses and promotions.
Also wagerfree spins.
If the cashout isn't fast enough you can ask support and they give it to you. (at least to me)
35x wagering
well, everything you mentioned.

Don't know about comps though since I haven't asked.
...and nice reps in here too.

It's like a middle year award thread

Better than 32Red no casino will never be though but I just compared with Guts

 

[amourgirl]

Naturally..... It takes it's toll on the old back you know leaning over the laptop or equivalent..... If they keep us in good shape we can play longer. :clap::clap:

Yeah I agree, a nice 1 hour massage once a fortnight at least would be the icing on the cake.

We can dream I guess.

 

[Azzurri]

Thrills Casino? No Thanks.

Thrills have the exact same as Guts but they have a lot more bonuses and promotions.
Also wagerfree spins.
If the cashout isn't fast enough you can ask support and they give it to you. (at least to me)
35x wagering
well, everything you mentioned.

Don't know about comps though since I haven't asked.
...and nice reps in here too.

It's like a middle year award thread

Better than 32Red no casino will never be though but I just compared with Guts

Tirilej, because you recommended them I thought I would go to the site now and give them a go with a small first deposit before I can make my usual deposits Thursday.

Whilst I was investigating the promotions I noticed their current promotion stated that customers could get 10 free spins just for logging in. Great I thought! A nice little surprise before I deposit. So I open the slot, and no free spins!!

I contacted support and politely asked why there were no free spins showing, and I was asked to wait whilst he investigated. On his return he asked if I had received an email regarding the offer. I said no, and only noticed it on your site now, as someone on casinomeister recommended you so I popped in.

I was told that only people that received an email were eligible for the free spins, and that didn't include me. Just out of curiousity Tirilej, did you receive an email regarding this offer?

Now usually I would be fine with that, however nowhere on the site where the offer was advertised, including in the terms, did it state that the offer was only available to the players who received an email notification. It simply said, customers can log into their account and find 10 free spins because it's happy hour.

Obviously I read between the lines, and know they assumed I was a bonus hunter/abuser, but this pissed me off personally, and cost them a potential loyal customer. For me, this falls under the point I made in my op regarding misleading offers, and what you see is what you get.

Considering the amount I usually spend each week, I'd say it's their loss, but I definitely won't be playing there now unfortunately.

At least now I have my own experience to compare them with Guts, and they fail!!! Lol.

Not your fault Tirilej, just thought I'd share the experience, but thanks for the suggestion anyway.

 

[paul7388]

Azzurri you might find this hard to believe but for once I agree totally with EVERYTHING you posted. Never thought id ever say that lol. Guts is by far the best casino out there at the moment especially as its sportsbook is there for football betting now. Other great casinos out there as well but each has a small negative like withdrawal times, wagering on free spins etc. whereas I cant actually find anything negative about GUTS. Definitely number 1 in my opinion

 

[spintee]

I can say it is a good site and how a casino should operate, I make an odd deposit now and than but I do not get free spins? May be if I was thrown sum now and than maybe I would lean towards the site abit more, But so many good sites now days I float around and if geting a offer than would normally deposit there,

I no you rarly get any junk emails of guts but maybe send out theses free spins to the big depositers just to remind them of the site? Instaed of them getting riped for sending emails they use the free spins ploy instead, Im not a big depositor in 1 go & I myself received 0 spins

Always good to av a few especailly at the end of month as normally wiped out

 

[Tirilej]

At least now I have my own experience to compare them with Guts, and they fail!!! Lol.

Not your fault Tirilej, just thought I'd share the experience, but thanks for the suggestion anyway.

Now I think you're just silly.

The happy hour start in two hours so noone have gotten those spins yet.
Probably you need to have made at least one deposit to get the email, but I think everyone that can read their calender will get the free spins. I'm not sure though.

Well, we all have different opinions. You stick to Guts and I have them all

 

[Azzurri]

I can say it is a good site and how a casino should operate, I make an odd deposit now and than but I do not get free spins? May be if I was thrown sum now and than maybe I would lean towards the site abit more, But so many good sites now days I float around and if geting a offer than would normally deposit there,

I no you rarly get any junk emails of guts but maybe send out theses free spins to the big depositers just to remind them of the site? Instaed of them getting riped for sending emails they use the free spins ploy instead, Im not a big depositor in 1 go & I myself received 0 spins

Always good to av a few especailly at the end of month as normally wiped out

Spintee, I think you'll find the free spins Guts send out are to loyal regular customers, and not just big depositors.

You yourself have mentioned you don't play at Guts often, and tend to float around, preferring to deposit where the offers are. Nothing wrong with this of course, but from experience myself, I found that the more sites you are a member at, the harder it is to build up loyalty and therefore receive added offers such as regular free spins. I recently closed a lot of accounts just so I could focus on a select few and build up that loyalty, and since then I've started to receive these little nice extras.

I also make mainly straight deposits and rarely take deposit bonuses etc, so that may also have something to do with it. If you're not always taking deposit bonuses, most places tend to give you other extras because you passed on them previously, so it all evens out I guess.

I can confirm one thing though. Guts don't discriminate. Some weeks I've spent big, others I've spent nothing, but I keep going back as a loyal customer and get the same treatment regardless of how much I spend.

 

[Azzurri]

Now I think you're just silly.

The happy hour start in two hours so noone have gotten those spins yet.
Probably you need to have made at least one deposit to get the email, but I think everyone that can read their calender will get the free spins. I'm not sure though.

Well, we all have different opinions. You stick to Guts and I have them all

I think you're a right, and you do have to of made a deposit. However, I am of the same opinion as you, because they make it look like anyone who reads the calender can get the free spins, and they make no mention of needing an email on their site. I'm just going by what the CS agent said, and apparently you need an email.

Knowing my luck he's probably wrong.

You can't have them all, but we can share a few, I'll keep Guts, and you can keep Thrills, lol. Deal?

 

[spintee]

As I said In 1 of my posts b4, Im rattling the casinos I play right down, Hopefully in the next month or two I be able to count on 1 hand how many I play at, No matter what offers I get threw from the rest,

I play to many and thats were the problem sits, I do not see the reason no more to have more than a few not now with all the multi platforms, It is good to have a few low as sometimes your lucks just down on some,

Time will tell

Spintee, I think you'll find the free spins Guts send out are to loyal regular customers, and not just big depositors.

You yourself have mentioned you don't play at Guts often, and tend to float around, preferring to deposit where the offers are. Nothing wrong with this of course, but from experience myself, I found that the more sites you are a member at, the harder it is to build up loyalty and therefore receive added offers such as regular free spins. I recently closed a lot of accounts just so I could focus on a select few and build up that loyalty, and since then I've started to receive these little nice extras.

I also make mainly straight deposits and rarely take deposit bonuses etc, so that may also have something to do with it. If you're not always taking deposit bonuses, most places tend to give you other extras because you passed on them previously, so it all evens out I guess.

I can confirm one thing though. Guts don't discriminate. Some weeks I've spent big, others I've spent nothing, but I keep going back as a loyal customer and get the same treatment regardless of how much I spend.

 

[spintee]

Absolutely one of my favourit casinos too, and have been since the beginning

But if I compare what you said with some other similar casino then for me Thrills is actually a bit better.
They are not accredited yet but I hope they will be one day

Who is thrills sister sites as remeber reading somewhere? If so can you still sign up if signed with others

 

[brianmon]

There is one negative - Don't ever close your account in haste

I signed up a while ago, and had a terrible time playing VERY laggy IGT slots (I was almost exclusive playing IGT at the time). From what i remember I didn't make much of a dent in the WR of the SUB and with the performance of the slots, I decided it wasn't a site i'd be using again and so closed my account.

Then months later, after reading all the good reviews on here, I decided to give them another go. So I contacted CS and was told an account could not be reopened and a new account could not be created. So I contacted the rep on here and was told the same.

I'm no big roller (only depositing £400-£500 a week between several sites), so it's not like they're going to gain that much from me. But I do deposit at most of my regular casinos every week.

 

[Azzurri]

I find that odd. Can't see why you couldn't reopen it. Were you polite about it all? Did you ask to have it closed permanently accidentally?

 

[brianmon]

I find that odd. Can't see why you couldn't reopen it. Were you polite about it all? Did you ask to have it closed permanently accidentally?

I just asked to have it closed, as i didn't expect to be using it again. I can't remember exactly what i said, but i'm normally quite polite about these things

 

[CasinoBen]

I just asked to have it closed, as i didn't expect to be using it again. I can't remember exactly what i said, but i'm normally quite polite about these things

Hi,

Please send me a PM with your username. If you requested to be excluded for a certain period or set that yourself there is no way we can reopen it until the exclusion period is over as it would be a breach of our responsible gaming terms. If you just requested to have it closed with no specific reason then I don't see why it would not be reopened.

Cheers,

Ben

 

[refre]

Now I think you're just silly.

The happy hour start in two hours so noone have gotten those spins yet.
Probably you need to have made at least one deposit to get the email, but I think everyone that can read their calender will get the free spins. I'm not sure though.

Well, we all have different opinions. You stick to Guts and I have them all

What calendar are you referring to?
Just had a look at their site, and I couldn't find anything.

Thanks!

 

[Tirilej]

What calendar are you referring to?
Just had a look at their site, and I couldn't find anything.

Thanks!

I believe you need to be logged in to see it. I don't know if it's country restricted, but it's really good.
Take a look at Rainmakers blogg. I believe he have been updated it every day with the offers.

 

[NohchiPlayer]

For me i think GUTS is the best casino, too. I once was extremely lucky on GUTS and made 5 withdrawls in 1 day, every withdrawl came in maximum 30 minuts. Perfect. I recived my first cashout at Bet At in 30 minuts or 1 hour if i remember correctly, after i asked chat about the withdrawl.

But i think bet365 is one of the best casinos too. They have nearly every games provider and one of the best sportsbooks with high odds and high limits. They also pay very fast.

So for me best casinos are guts bet365 and betat .

 

[Pontus]

I must say bestcasino.com. They are just awesome with everything!

 

[refre]

I believe you need to be logged in to see it. I don't know if it's country restricted, but it's really good.
Take a look at Rainmakers blogg. I believe he have been updated it every day with the offers.

I just realized you were talking about Thrills

Promise I'll read it all next time

Thanks!

 

[refre]

Might as well offer my view on Guts.

I make most of my deposits with them, and I really agree with the OP on many points!

I don't feel they are too big on bonuses and loyalty though.
You do get the occasional 50% and very rare 100% bonus, but mostly it's limited to small amounts.

While I do know some free spins offers may be based on activity, I'm not convinced increased play will get you much more.


There is definitely a lot going on, but the actual value of promotions could be better IMO.
I have been happy claiming better bonuses elsewhere, like 32Red, Gala and Redbet.
A couple of good offers, or even just one, often exceeds the value of a months worth of offers from Guts.

I am seeing the consequences of this now though, as I'm losing offers and VIP status.
I will need to give them more of my play to keep getting bonuses.
That means my bonus free deposits.


Freddy

 

[dunover]

Yes, I am back at Guts next month, as when I joined I won a significant amount and not wanting to spend it back I took a 12 month break. Now you may ask why I took a break having done very well - it's my twisted gambler's doubt that having been well up if I carry on I will find the downturn on the RTP curve. In the meantime I've missed the site and I now only play at Betfair and Bet-at. You never see GUTS mentioned here because there are simply next to no issues or complaints.
So, I will be back in a couple of weeks....

As for 'Casino of the Year' I am of the opinion that the seemingly hallowed 32red are due to lose their almost 'sticky' mantle this year. As we all know they are undoubtedly the best MG download site and have years of experience in providing good service but the industry has moved on.

Multi-platform sites are becoming ever more popular and pay by return 24/7 and offer stuff other than simple deposit bonuses. 32red have taken a couple of steps backwards with their cash-outs in recent times yet there is nothing to compensate this, just the same-old same-old. Now IF 32red were that far ahead of the rest that they could reduce customer facilities and still win Casino of the Year then I could understand it. But they ain't. Look at the scores that other sites have in the accredited section, level with them or better.

IF 32red win this year I for one will wonder what is going on. I really will. It's really time the efforts of other sites like Guts and Bet-at etc. were recognized with the highest award.

 

[spintee]

I must say bestcasino.com. They are just awesome with everything!

Accept do not allow bonus for uk and some other countries, and all the spelling mistakes in terms, enough to put me of

 

[PaaskeDenmark]

I think you're a right, and you do have to of made a deposit. However, I am of the same opinion as you, because they make it look like anyone who reads the calender can get the free spins, and they make no mention of needing an email on their site. I'm just going by what the CS agent said, and apparently you need an email.

Knowing my luck he's probably wrong.

You can't have them all, but we can share a few, I'll keep Guts, and you can keep Thrills, lol. Deal?

I don't think you are correct here. Reason is its for all already registed players and system automatic credit those 10 free spins and guess system would had done that this morning. So when we got to 19.00 CET anyone logging into account would automatic have them there waiting. I am sure also no deposit would had been needed. If they had lets say 1000 players signup tonight requesting those 10 spins then yes they would be in a bad situation and would get in problems covering such a high amount of players jumping on livechat. Reason I think they had to politely also not credit you manually.

 

[stokes]

Not for me

No Guts

Players from the following countries are not permitted to receive the first deposit bonus and or any deposit bonuses unless otherwise stated: Poland, Bulgaria, Greece, Hungary, Romania, Croatia, Ukraine, India, Pakistan, Indonesia, Russia, Czech Republic, Portugal, Slovakia and Latvia

or Thrills for me

Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses or free spins unless otherwise stated: Bosnia & Herzegovina, Bulgaria, Czech Republic, China, Croatia, Denmark, Estonia, France, Georgia, Greece, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Mauritius, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Slovenia, Portugal, Spain, Thailand, Turkey, Ukraine & USA.

 

[syntynyt]

i fully agree on that list Azzurri minus bonuses as im country restricted. free spins without wagering is their trademark and TWO times i made over 200E from them but was not enough in my blind view from something totally free not cashing out.
but in my view BETAT are coming strongly from behind, and their frequent exclusive promos for CM members are doing them good favor, including bonuses rules. 3 support members, all being vocal fortunately not in a corporatist way and speedy, despite the recent complaint.
but what i miss and want to play and these two are the WMS slots!!!

 

[NohchiPlayer]

i fully agree on that list Azzurri minus bonuses as im country restricted. free spins without wagering is their trademark and TWO times i made over 200E from them but was not enough in my blind view from something totally free not cashing out.
but in my view BETAT are coming strongly from behind, and their frequent exclusive promos for CM members are doing them good favor, including bonuses rules. 3 support members, all being vocal fortunately not in a corporatist way and speedy, despite the recent complaint.
but what i miss and want to play and these two are the WMS slots!!!

bet365 has very much software providers, including WMS. They also have net ent and microgaming. There bonus is i think 20x deposit+bonus.

 

[syntynyt]

i know but i closed my account there before even starting to play online slots, after a bad session on NBA and football losing in few minutes on pretty sure result matches. i tried 2 times to reopen but unfortunately i said at that time i want to be permanently closed and they always put me on hold waiting for a call that never came.
i stick with CasinoEuro for these but they are tight at loyalty and high at bonuses. this is why i wanna play at these two.

 

[incrediblestuff]

Accept do not allow bonus for uk and some other countries, and all the spelling mistakes in terms, enough to put me of

I've seen you make a few too!

Agreed though from a serious business you would rather expect a proper spellchecker and/or contentwriter, but i must say if everything else is ok, i can live with a few typo's, and personally, when i think it's a good Casino or one that has potential i would sooner contact their support and point these errors out, which can often lead to a good start of the "relationship".

I did try BestCasino and have to say that it was a joy, as they paid hassle free and their games ran smooth, bonus and deposit were easily processed, and support was available and helpful.
The typo's i didn't see myself, apart from noticing their support was no native English speaker, he was able to help me and didn't confuse me or misunderstood me, which i can't say has always been the case in any Casino, including a few reputable ones.

On topic:

Guts is by far the nr. 1 Multi platform Casino, i have said this before and can't see myself saying anything else anytime soon
I am also waiting for WMS (and a bigger bankroll) and then wouldn't need to play anywhere else, but to be honest, i still would.
Simply because i really am happy with all the Casinos i promote, i would feel bad if i stopped playing there, since i was always pampered in most of them, and i also believe it is better to spread your good and bad luck around a bit, so you will have the least chance of getting a really long losing streak in one particular place.

Also, when there was just "one" Casino the bonuses would likely decrease, either in frequency or attractiveness: competition keeps the market interesting and lively!

I will probably have Guts as nr. 1 overall at this years Meister Awards though, at least they will be somewhere in my list
I do agree with most of what you said Azurri, but also think you might be surprised if you were a wee bit less critical, sometimes expressing your concerns in the relevant department, which would be management in most cases, will increase the understanding of whatever point was on your mind or you were trying to make and maybe even work positively on the business-to-client relationship.

Just to clarify, i was much more critical in the past, and one of my first experiences in 32Red in what now seems ages ago, wasn't quite what i expected: long story short, i got into contact with Pat H. via via, because i didn't like how chat handled it at the time, and that was the prelude to one of my most enjoyable Casino experiences ever, and i have never regretted that.
I would have missed out on a marvellous personal relation, and a lot of gambling fun had i not decided to drop a note a little higher up the chain.


Now focussing on Guts again i also have a very high regard for Ben, if i had to make a team of supermanagers, and make a dream casino team to save the world, it would be Ben, Pat and not to forget, Andy, imagine that! (ignoring all the other valuable crew members and reps here, for vinylweatherious reasons)

Ben has been great from the start and i only seen him grow greater, was very happy he decided to do his thing with Guts! (pun intended)
Indeed all of the points you mentioned are valid, if they keep this up and i am quite sure they will, they are going to be a huge player on the market, the sky being the limit.

Thanks Ben, and keep up the good work

Oh and btw, can s1 please call Bryan to go ahead and O.K. the darn D.O.A. championship already??

 

[spintee]

]I've seen you make a few too!

Agreed though from a serious business you would rather expect a proper spellchecker and/or contentwriter, but i must say if everything else is ok, i can live with a few typo's, and personally, when i think it's a good Casino or one that has potential i would sooner contact their support and point these errors out, which can often lead to a good start of the "relationship".

I did try BestCasino and have to say that it was a joy, as they paid hassle free and their games ran smooth, bonus and deposit were easily processed, and support was available and helpful.
The typo's i didn't see myself, apart from noticing their support was no native English speaker, he was able to help me and didn't confuse me or misunderstood me, which i can't say has always been the case in any Casino, including a few reputable ones.

Guilty as charged

Some where in there near the bottom I saw mistake, Like you said not that it does really matter but when comes to business ect you would of thought its top priority

Also atates this ::

Players from Greece, Netherlands and UK are excluded from BestCasino.com bonus programs unless otherwise stated. If a player from these countries uses bonus codes to receive bonuses at BestCasino.com, the bonus money and winnings won by betting the bonus money will be forfeited.

Players from Netherlands and UK depositing with VISA or MasterCard are NOT excluded from BestCasino.com Bonus programs. Only deposits with the above methods can be used to receive bonuses.
So does that meanU.K can get bonus as long as use cards?
Back to op,

Thanks Ben, and keep up the good work

Agreed, A bit of hard graft can really go places & shows across CM

 

[incrediblestuff]

Also atates this ::

Players from Greece, Netherlands and UK are excluded from BestCasino.com bonus programs unless otherwise stated. If a player from these countries uses bonus codes to receive bonuses at BestCasino.com, the bonus money and winnings won by betting the bonus money will be forfeited.

Players from Netherlands and UK depositing with VISA or MasterCard are NOT excluded from BestCasino.com Bonus programs. Only deposits with the above methods can be used to receive bonuses.
So does that mean U.K can get bonus as long as use cards?

Bit odd that one, i am from the Netherlands myself and claimed the welcome bonus and some free spin promos too, never had and never will have VISA or MC, so according to that T&C i would have been in breach, they did pay me and i never heard anything about it..
Maybe e-wallets with cards are an exception, since i do have a Net+ card and i deposited with Neteller?

Did you ask support about it?

 

[The Viking]

Agree Guts have been 2nd to none in terms of support, free spins, fast cashouts, etc
not had the best of lucks there lately but because of the thinks above ill keep coming back

 

[threescatters]

Guts is the best casino online today imo with the best rep on the forum.

He is polite and respectful to all customers, something we all could learn from.

The casino is fantastic with loads of games and the quickest payouts ever. The only minor niggle of mine is charging for withdrawals but I can put up with charging for withdrawals when they come in <2hrs.

They should have won best casino in 2013 and absolutely must in 2014.

 

[miksaxxx]

guts numero 1

Hi!

I also think that guts is the best. No worries from gaming experience.

And Ben: he is the best rep that he can bee. Ben has been rep and some kind of terapist to me and can talk other things also than gaming. I dont know other one like Ben.

I thing that only thing what guts needs , is give Ben some holiday.

So guts must won 2014.

 

[dunover]

Guts is the best casino online today imo with the best rep on the forum.

He is polite and respectful to all customers, something we all could learn from.

The casino is fantastic with loads of games and the quickest payouts ever. The only minor niggle of mine is charging for withdrawals but I can put up with charging for withdrawals when they come in <2hrs.

They should have won best casino in 2013 and absolutely must in 2014.

I thanked this post because I agree, but also because at last I have seen someone correctly type 'should have' instead of 'should of' which makes my teeth grate and my scrotum contract with rage, along with clenched fists.
It's actually more annoying than the stupid Turd on TFTUT getting shot with sharpened bog-brush when the target comes on the last spin and it's completely pointless. I never thought my anger-o-meter could go any higher until people started using 'of' as a verb. :machinegu

 

[paul7388]

Maybe I should of thanked that post as well

 

[spoton]

To me it seems that you have to be pretty active to get those freespins. How often do you guys deposit there to get them? There are quite a few sites where i have deposited less than on guts that gives me small promos more often, but I guess 20 spins without WR are worth a bit more than 20 with WR.

Lowering the min. deposits would be good though.

 

[Azzurri]

I thanked this post because I agree, but also because at last I have seen someone correctly type 'should have' instead of 'should of' which makes my teeth grate and my scrotum contract with rage, along with clenched fists.
It's actually more annoying than the stupid Turd on TFTUT getting shot with sharpened bog-brush when the target comes on the last spin and it's completely pointless. I never thought my anger-o-meter could go any higher until people started using 'of' as a verb. :machinegu

Yet you will happily give us the great pleasure of the mental image of your scrotum contracting? I think we should be the angry ones.

 

[Azzurri]

I don't think you are correct here. Reason is its for all already registed players and system automatic credit those 10 free spins and guess system would had done that this morning. So when we got to 19.00 CET anyone logging into account would automatic have them there waiting. I am sure also no deposit would had been needed. If they had lets say 1000 players signup tonight requesting those 10 spins then yes they would be in a bad situation and would get in problems covering such a high amount of players jumping on livechat. Reason I think they had to politely also not credit you manually.

I was just quoting the information given to me by the CS operator who clearly stated I needed an email invitation. He made no mention that I should return at 19:00 and the spins would be there. I can only offer the information I am given.

It's no big deal as it's only 10 free spins anyway, however I thought it was relevant to add here given the topic and my point regarding misleading offers or information.

 

[lotusch]

Great OP and I can only fully agree to that...
I haven't played a lot the last 2 months due to holidays and expenses and recently we moved house but yet still I am feeling a very valued customer with Guts as I still receive free spins from time to time,even in the months I do not deposit a lot...
It keeps me thinking also that they still appreciate me,even in the months I do not have a big bankroll to splash around...
Also Guts was one of the very few casino's that actually congratulated me with my big 40th birthday and Ben added a very nice sum into my account.
I was very pleased with that.
So yeah for me this crowd will always be in my favourite casino list and I would deposit here any time I can.
Also referred them and Betat too to some colleague's at work and via Facebook.
A very good friend of mine works at Boyle Sports just down the road and I was slagging him there are so much better casino's online then theirs lol.
Had an account with them for a few months but closed it ages ago. ^^

Anyway,as stated somewhere else in this thread,if Guts could add WMS slots I wouldn't need to see many more casino's to be honest.
I closed a few accounts lately and only have very few open and I will leave it that way.
I have tried many many casino's but I never got treated so well as at Guts.

This is a thread to praise Guts and their services but I also wanted to do the same for Betat as they deserve credit too.
Together with Guts they stand out miles from the rest for me.

So great work chaps,and keep it up.
I will defo be back to play more in your casino's.

 

[Azzurri]

I must say bestcasino.com. They are just awesome with everything!

Best is good, and had a great sign up bonus in theory, 20 free spins on Starburst for registering, 100%, 35x bonus wr, and 50 free spins on Mega Joker.

Still not even close to Guts, with all free spins having 35x wr on winnings, and the big point, Best is only a Netent casino.

Funnily enough, I remember when I made my first deposit here, and 70 free spins returned $0.00!

Had some fun, but we all know it's hard to meet wr's on Netent slots most the time. I did receive some random free spins from them for a little while after my first deposit, and good amounts such as 20-30 spins, however they had the 35x wr attached, and I haven't received anymore, obviously because I haven't returned as a player.

 

[Azzurri]

Just on a side note, are these much praised WMS slots available to play for Australian players? I'm assuming not, as I've never played them, lol.