Is Slotocash still accredited?

[Balthazar]

Rep hasn't logged on Casinomeister in months (literally), requested a payout via Moneybooker last friday and still haven't heard of anything. We're getting very far from the "24h" listed in the accreditation section now. I really don't feel like having to run after my money and I'm not expecting such thing from an accredited casino. I hope they get their shit together. Fast.

 

[Balthazar]

Right now I'm having one of the most painful CSR chat I've ever had. I'm about to bang my head on the wall.

 

[Mousey]

Please save a copy.

Please note that I have not 'turned on' Sloto group, nor do I want to throw them under the bus.... what I want is for them to maintain a quality of service and reliability that players expect and deserve from an accredited casino.

 

[chuchu59]

Rep hasn't logged on Casinomeister in months (literally), requested a payout via Moneybooker last friday and still haven't heard of anything. We're getting very far from the "24h" listed in the accreditation section now. I really don't feel like having to run after my money and I'm not expecting such thing from an accredited casino. I hope they get their shit together. Fast.

I recall the thread you started where you stated that only 24-hour payouts are acceptable to you. Slotocash definitely has cashflow problems though they say its pure speculation and a week to 10 days for payouts are very commonplace nowadays. I suggest you play somewhere else as they are definitely unable to meet your standards which I believe are reasonable.

 

[Balthazar]

Please save a copy.

I did. For now I'll post the first line and the last line just to show you how long it lasted:

09:26:20 Operator Irene joined the chat
(.................)
10:23:20 Operator Amelia left the chat

It's the same chat session but 2 different CSR's (the official version why they switched in the middle is because "Irene's computer crashed").


I will not play again at Slotocash, and my official reason is because they want me to buy a fax or a scanner, and I won't.

 

[Casinomeister]

Rep hasn't logged on Casinomeister in months (literally), requested a payout via Moneybooker last friday and still haven't heard of anything. We're getting very far from the "24h" listed in the accreditation section now. I really don't feel like having to run after my money and I'm not expecting such thing from an accredited casino. I hope they get their shit together. Fast.

The rep went on vacation two weeks ago (that's when she last logged in) - not months.
https://www.casinomeister.com/forums/members/

Are you trying to contact the right person? Nevertheless, yes I know there seems to be some screw-ups since she's been gone - and no one has stepped forward to take her place in the forum even though I've been in touch with their management.

 

[Balthazar]

The rep went on vacation two weeks ago (that's when she last logged in) - not months.
https://www.casinomeister.com/forums/members/

Are you trying to contact the right person? Nevertheless, yes I know there seems to be some screw-ups since she's been gone - and no one has stepped forward to take her place in the forum even though I've been in touch with their management.

I'm done with Slotocash Brian, you can lock this thread if you feel like it as there's already another one going on.

 

[Casinomeister]

...I will not play again at Slotocash, and my official reason is because they want me to buy a fax or a scanner, and I won't.

If you need to send docs, one work around is to take a photo of your docs and connect your camera (or insert its disc) into your computer and attach it as an jpg to an email to customer support. No need for a scanner. Fax machines went out in the 90s.

 

[Balthazar]

If you need to send docs, one work around is to take a photo of your docs and connect your camera (or insert its disc) into your computer and attach it as an jpg to an email to customer support. No need for a scanner. Fax machines went out in the 90s.

I know Brian, I've sent my docs to dozens of casinos only by using pictures. This one is different, as they want you to fill their FAX FORM that you need to print and sign and there's no way around it.

It wouldn't be as bad if they'd have requested my docs instead of making me wait for several days without any sign, but I had to chat with the CSR to find out that they needed my docs, which is unacceptable in my book. I kept receiving their spam daily, though. Just no docs request.

Now they want a scan or a fax, which I don't plan to buy for a $100 cashout. I asked for a reversal, they accepted (6+ days after my original wthdrawal request), I spent the money and I move on.

It's their business, they can do whatever they want. It's not for me, though.

If anyone is interested in the full 1hr long extremely painful chat, let me know I'll post it.

 

[Casinomeister]

I know Brian, I've sent my docs to dozens of casinos only by using pictures. This one is different, as they want you to fill their FAX FORM that you need to print and sign and there's no way around it...

Could you print out the fax form, then sign it and photograph it? Then send then the jpg? Or do you not have a printer?

 

[quber]

Could you print out the fax form, then sign it and photograph it? Then send then the jpg? Or do you not have a printer?

That's the way i did it for Inetbet as they have a faxback form


Go on Balthazar post the chat, i really do enjoy reading them.

 

[Balthazar]

Go on Balthazar post the chat, i really do enjoy reading them.

09:26:09 Thank you for contacting us. An operator will be with you shortly...
09:26:20 Operator Irene joined the chat
09:26:31 Irene: Welcome to Casino Live Chat Support. How may I assist you today?
09:26:51 Me: Hello, I requested a cash out via Moneybooker last week and I've not heard about it yet.
09:28:12 Irene: Just a moment please, while I look into that for you.
09:28:18 Me: thanks
09:30:29 Irene: If you want to withdraw you should send the security documents
09:30:45 Me: If you want my security documents, you should request them
09:30:58 Me: what/where should I send them?
09:32:15 Irene: In order to process your withdrawal, we ask you to send us the following documents: 1. Fax-back form 2. Copy of your photo ID 3. Copy of recent utility

bill 4. Copy of credit card(s) used, front and back (you can cover the middle 8 numbers of the credit card, we only need to see first 4 and last 4 digits.
09:34:48 Irene: You should send them to:support@slotocash.im
09:35:15 Me: Ok
09:36:23 Me: Is there a way to fill the form that doesn't require having a fax or a printer/scanner?
09:38:13 Irene: You can find the fax form here: Old / Expired Link
09:38:27 Me: I know, that's what I'm looking at
09:38:34 Me: still need a fax or a pinter/scanner
09:38:38 Me: printer*
09:41:18 Irene: Yes you will need it
09:42:10 Me: Ok, but I'm not going to buy one for a $100 withdrawal. Can you reverse the amount to my account please?
09:45:29 Me: I've sent my docs to dozens of casinos and I never needed a scanner or a fax before, by the way.

09:45:48 Operator Amelia changed operator Irene

09:46:06 Amelia: I will be with you in just a moment. Thank you for your patience.
09:46:40 Me: Hope I wasn't too much of a pain in the *** for Irene.
09:48:09 Amelia: No
09:48:29 Me: Ok
09:48:31 Me: So
09:48:35 Amelia: Her PC just blocked she wasn't able to answer you
09:48:41 Me: np
09:48:56 Me: Do I need to start all over again?
09:49:08 Amelia: No
09:49:17 Amelia: Allow me a second please
09:49:22 Me: ok
09:51:03 Amelia: Me in order to receive your winning you should sent all the required documents.
09:52:04 Me: Amelia
09:53:05 Me: I'm not going to buy a scanner for $100. So if you say that it can't be done without a fax or a scanner, I'd like to have my winnings reversed into my account please. If I win more, I'll buy a scanner and send you that "fax form".
09:53:33 Amelia: Let me check
09:54:48 Me: Do you know if your Casinomeister rep still around?
09:55:30 Amelia: You are welcome to revers it
09:55:47 Amelia: Just go into cashier and see the reverse section
09:55:53 Me: Maybe I could go through her to get verified (note: this part wasn't acknowledged by the CSR)
09:55:58 Me: Ok thanks
09:56:05 Amelia: Your are welcome
09:57:04 Amelia: By the way, would you like 300% bonus and 25x playthrough? Just redeem coupon code: LUCKYSHOT !!!!
09:57:20 Me: I don't see the reverse section?
09:59:28 Amelia: We have to check with the Finance Department
09:59:39 Amelia: Allow me one moment please
10:05:37 Amelia: All done.
10:05:54 Amelia: We have reversed your winning into your account.
10:06:00 Me: ok
10:06:05 Me: thanks
10:06:15 Amelia: You are welcome
10:06:26 Amelia: Wish you good luck!
10:06:46 Me: is there a max cash out with the luckyshot coupon?
10:07:03 Me: or restricted games/bets
10:07:09 Amelia: There is no maximum cash out
10:08:02 Amelia: The allowed games for the free welcome bonus are: All slots (except Progressives), Keno, and Scratch Cards
10:08:21 Amelia: Let me check
10:08:44 Me: I can't even load the casino now, I've got a black screen with "loading..."
10:08:48 Me: not my day I guess
10:09:03 Amelia: Unfortunately you cannot redeem a coupon code (note: )


(note: the following part is unreal)

10:09:51 Me: Ok, but still can't load the lobby
10:10:17 Me: It was working before you guys reversed it
10:10:24 Amelia: I see you are using the Instant version
10:10:35 Me: I'm not
10:10:51 Amelia: I would advise you to download the casino and install it on your computer.
10:10:55 Me: someone logged in the instant version I guess
10:11:02 Me: I use the download version
10:11:17 Me: did you guys log into my account?
10:11:19 Amelia: I would advise you to log into the download version
10:11:25 Me: Amelia
10:11:31 Me: I use the download version
10:11:36 Me: I never logged in the instant one
10:11:48 Me: if you see someone in the instant version, it's one of you
10:11:52 Amelia: The system shows me that you are using the instant version
10:11:59 Me: it's not me
10:12:33 Amelia: no one logged into your account.
10:12:51 Me: let me go on the website and try the instant version then
10:13:33 Me: now im logged in
10:13:37 Me: with instant version
10:13:41 Me: for the first time ever
10:13:55 Amelia: Yes you are logged in.
10:14:10 Amelia: Before that you were not logged into your account.
10:14:44 Me: Now I logged out of instant, tried download version, doesn't work
10:14:51 Me: ima go back to instant
10:15:15 Amelia: Are you using a Mac of PC?
10:15:20 Me: pc
10:15:39 Me: does it matter if I play with instant from now on? If not I'm going to do that
10:16:17 Amelia: I would advise you to uninstall the casino, download it and install it again on your computer
10:16:55 Amelia: And try to use a different browser like Google Chrome for downloading.
10:17:11 Amelia: Wish you good luck!
10:17:39 Amelia: If you have any other questions do not hesitate to contact us any time.
10:23:20 Operator Amelia left the chat

 

[nisosbar]

Yes, it sucks when you want a cashout and it doesn't seem forthcoming, but in my experience, they really are one of the better outfits online - obviously I say that as a US player, and you have many more options as a means of comparison.

I had to do my documents once, and I don't believe they require reverification once you've sent docs to one casino in their group.

As to the rep, people are allowed to take vacations - again, it sucks when the level of service isn't ALWAYS as good as when you can contact Ms. Sloto, but I don't know, that's just the way it goes with online casinos.

 

[Blathaon]

Funny chat transcript, it's always nice when they just ignore the questions.

I think all RTG casinos require a faxback form, maybe it's a US thing?
you could probably have printed it out at your local library or just written it by hand and then taken a picture of it, i really don't know what it's meant to prove anyway.

 

[Sloto]

Terrible chat I will address this issue and please accept my apologies Blathaon for the way this issue was handled. Please PM me your username.

thanks

Ms Sloto

 

[Blathaon]

Terrible chat I will address this issue and please accept my apologies Blathaon for the way this issue was handled. Please PM me your username.

thanks

Ms Sloto

It's not me, it was Balthazar(similar names i guess) that had a problem. I'm not a player at slotocash.

 

[vinylweatherman]

Terrible chat I will address this issue and please accept my apologies Blathaon for the way this issue was handled. Please PM me your username.

thanks

Ms Sloto

I have used a digital camera to obtain JPEGs of my documents and I have never had trouble getting them accepted.

I believe the real issue with the "faxback" form is the need for the proper hand written signature from the player. This too can be done with a digital camera taking a picture of the signed form.

The remaining problem is where players have neither a scanner nor printer, and it seems a printer is the piece of kit that is most important.

There is a need to somehow get a hard copy of the form to sign by hand.

For those having this problem, they should realise that printers themselves are often sold for less than the cost of making them. The manufacturers then make sure the ink is VERY expensive, and this is how they make their money.

For a player without a printer, they probably never had the need, so they can get one over on the manufaturers. Look for the cheapest printer, and forget about the cost of ink as often they come with a set of ink cartridges included. If used only for faxback forms, the ink will last for YEARS, and when it runs out, buy a new printer, not more ink.

If you buy a computer from a major retail outlet, you can usually get a free printer thrown in as a sweetener. It's often one that is cheap but with expensive ink, in my case I got a free Lexmark printer, but the price of ink was shocking, £60 for a full set, and that was back in 2001


Are players likely to have problems at Sloto casinos using cameras rather than scanners?

 

[MisterBJ]

I personally think CS handled the issue really well. Some places accepts fax/scan docs, and some don't. When gambling online, you have to invest in those type of things (Fax or Scanner). It will pay for itself after 1 good win. But to insure you don't run into those type of problems again. Buy yourself a fax or scanner. They are cheap these days.

 

[Jasminebed]

I don't have a printer. Well, I have a big thing without a cartridge. Is it still a printer if it doesn't print? Couldn't be connected to my netbook anyway.

I stick the PDF of the faxback form on a memory stick, and take it to be printed. Staples is one company that offers such a service (but not the cheapest in my town). I believe you can even email what you want printed to Staples. Then I stand and fill it out with a pen, and have it scanned while I'm there.

Usually costs me under $2, and that includes my utility bill as well.

I'm sometimes a few days getting around to it, but that's my end, not their's.

Think my local library is 15cents a page to print. It's just not as conveniently located for me.

 

[dave1888]

09:26:09 Thank you for contacting us. An operator will be with you shortly...
09:26:20 Operator Irene joined the chat
09:26:31 Irene: Welcome to Casino Live Chat Support. How may I assist you today?
09:26:51 Me: Hello, I requested a cash out via Moneybooker last week and I've not heard about it yet.
09:28:12 Irene: Just a moment please, while I look into that for you.
09:28:18 Me: thanks
09:30:29 Irene: If you want to withdraw you should send the security documents
09:30:45 Me: If you want my security documents, you should request them
09:30:58 Me: what/where should I send them?
09:32:15 Irene: In order to process your withdrawal, we ask you to send us the following documents: 1. Fax-back form 2. Copy of your photo ID 3. Copy of recent utility

bill 4. Copy of credit card(s) used, front and back (you can cover the middle 8 numbers of the credit card, we only need to see first 4 and last 4 digits.
09:34:48 Irene: You should send them to:support@slotocash.im
09:35:15 Me: Ok
09:36:23 Me: Is there a way to fill the form that doesn't require having a fax or a printer/scanner?
09:38:13 Irene: You can find the fax form here: Old / Expired Link
09:38:27 Me: I know, that's what I'm looking at
09:38:34 Me: still need a fax or a pinter/scanner
09:38:38 Me: printer*
09:41:18 Irene: Yes you will need it
09:42:10 Me: Ok, but I'm not going to buy one for a $100 withdrawal. Can you reverse the amount to my account please?
09:45:29 Me: I've sent my docs to dozens of casinos and I never needed a scanner or a fax before, by the way.

09:45:48 Operator Amelia changed operator Irene

09:46:06 Amelia: I will be with you in just a moment. Thank you for your patience.
09:46:40 Me: Hope I wasn't too much of a pain in the *** for Irene.
09:48:09 Amelia: No
09:48:29 Me: Ok
09:48:31 Me: So
09:48:35 Amelia: Her PC just blocked she wasn't able to answer you
09:48:41 Me: np
09:48:56 Me: Do I need to start all over again?
09:49:08 Amelia: No
09:49:17 Amelia: Allow me a second please
09:49:22 Me: ok
09:51:03 Amelia: Me in order to receive your winning you should sent all the required documents.
09:52:04 Me: Amelia
09:53:05 Me: I'm not going to buy a scanner for $100. So if you say that it can't be done without a fax or a scanner, I'd like to have my winnings reversed into my account please. If I win more, I'll buy a scanner and send you that "fax form".
09:53:33 Amelia: Let me check
09:54:48 Me: Do you know if your Casinomeister rep still around?
09:55:30 Amelia: You are welcome to revers it
09:55:47 Amelia: Just go into cashier and see the reverse section
09:55:53 Me: Maybe I could go through her to get verified (note: this part wasn't acknowledged by the CSR)
09:55:58 Me: Ok thanks
09:56:05 Amelia: Your are welcome
09:57:04 Amelia: By the way, would you like 300% bonus and 25x playthrough? Just redeem coupon code: LUCKYSHOT !!!!
09:57:20 Me: I don't see the reverse section?
09:59:28 Amelia: We have to check with the Finance Department
09:59:39 Amelia: Allow me one moment please
10:05:37 Amelia: All done.
10:05:54 Amelia: We have reversed your winning into your account.
10:06:00 Me: ok
10:06:05 Me: thanks
10:06:15 Amelia: You are welcome
10:06:26 Amelia: Wish you good luck!
10:06:46 Me: is there a max cash out with the luckyshot coupon?
10:07:03 Me: or restricted games/bets
10:07:09 Amelia: There is no maximum cash out
10:08:02 Amelia: The allowed games for the free welcome bonus are: All slots (except Progressives), Keno, and Scratch Cards
10:08:21 Amelia: Let me check
10:08:44 Me: I can't even load the casino now, I've got a black screen with "loading..."
10:08:48 Me: not my day I guess
10:09:03 Amelia: Unfortunately you cannot redeem a coupon code (note: )


(note: the following part is unreal)

10:09:51 Me: Ok, but still can't load the lobby
10:10:17 Me: It was working before you guys reversed it
10:10:24 Amelia: I see you are using the Instant version
10:10:35 Me: I'm not
10:10:51 Amelia: I would advise you to download the casino and install it on your computer.
10:10:55 Me: someone logged in the instant version I guess
10:11:02 Me: I use the download version
10:11:17 Me: did you guys log into my account?
10:11:19 Amelia: I would advise you to log into the download version
10:11:25 Me: Amelia
10:11:31 Me: I use the download version
10:11:36 Me: I never logged in the instant one
10:11:48 Me: if you see someone in the instant version, it's one of you
10:11:52 Amelia: The system shows me that you are using the instant version
10:11:59 Me: it's not me
10:12:33 Amelia: no one logged into your account.
10:12:51 Me: let me go on the website and try the instant version then
10:13:33 Me: now im logged in
10:13:37 Me: with instant version
10:13:41 Me: for the first time ever
10:13:55 Amelia: Yes you are logged in.
10:14:10 Amelia: Before that you were not logged into your account.
10:14:44 Me: Now I logged out of instant, tried download version, doesn't work
10:14:51 Me: ima go back to instant
10:15:15 Amelia: Are you using a Mac of PC?
10:15:20 Me: pc
10:15:39 Me: does it matter if I play with instant from now on? If not I'm going to do that
10:16:17 Amelia: I would advise you to uninstall the casino, download it and install it again on your computer
10:16:55 Amelia: And try to use a different browser like Google Chrome for downloading.
10:17:11 Amelia: Wish you good luck!
10:17:39 Amelia: If you have any other questions do not hesitate to contact us any time.
10:23:20 Operator Amelia left the chat

Yet Irene is still the chat advisor pmsl!