09:26:09 Thank you for contacting us. An operator will be with you shortly...
09:26:20 Operator Irene joined the chat
09:26:31 Irene: Welcome to Casino Live Chat Support. How may I assist you today?
09:26:51 Me: Hello, I requested a cash out via Moneybooker last week and I've not heard about it yet.
09:28:12 Irene: Just a moment please, while I look into that for you.
09:28:18 Me: thanks
09:30:29 Irene: If you want to withdraw you should send the security documents
09:30:45 Me: If you want my security documents, you should request them
09:30:58 Me: what/where should I send them?
09:32:15 Irene: In order to process your withdrawal, we ask you to send us the following documents: 1. Fax-back form 2. Copy of your photo ID 3. Copy of recent utility
bill 4. Copy of credit card(s) used, front and back (you can cover the middle 8 numbers of the credit card, we only need to see first 4 and last 4 digits.
09:34:48 Irene: You should send them to:support@slotocash.im
09:35:15 Me: Ok
09:36:23 Me: Is there a way to fill the form that doesn't require having a fax or a printer/scanner?
09:38:13 Irene: You can find the fax form here:
Old / Expired Link
09:38:27 Me: I know, that's what I'm looking at
09:38:34 Me: still need a fax or a pinter/scanner
09:38:38 Me: printer*
09:41:18 Irene: Yes you will need it
09:42:10 Me: Ok, but I'm not going to buy one for a $100 withdrawal. Can you reverse the amount to my account please?
09:45:29 Me: I've sent my docs to dozens of casinos and I never needed a scanner or a fax before, by the way.
09:45:48 Operator Amelia changed operator Irene
09:46:06 Amelia: I will be with you in just a moment. Thank you for your patience.
09:46:40 Me: Hope I wasn't too much of a pain in the *** for Irene.
09:48:09 Amelia: No
09:48:29 Me: Ok
09:48:31 Me: So
09:48:35 Amelia: Her PC just blocked she wasn't able to answer you
09:48:41 Me: np
09:48:56 Me: Do I need to start all over again?
09:49:08 Amelia: No
09:49:17 Amelia: Allow me a second please
09:49:22 Me: ok
09:51:03 Amelia: Me in order to receive your winning you should sent all the required documents.
09:52:04 Me: Amelia
09:53:05 Me: I'm not going to buy a scanner for $100. So if you say that it can't be done without a fax or a scanner, I'd like to have my winnings reversed into my account please. If I win more, I'll buy a scanner and send you that "fax form".
09:53:33 Amelia: Let me check
09:54:48 Me: Do you know if your Casinomeister rep still around?
09:55:30 Amelia: You are welcome to revers it
09:55:47 Amelia: Just go into cashier and see the reverse section
09:55:53 Me: Maybe I could go through her to get verified (
note: this part wasn't acknowledged by the CSR)
09:55:58 Me: Ok thanks
09:56:05 Amelia: Your are welcome
09:57:04 Amelia: By the way, would you like 300% bonus and 25x playthrough? Just redeem coupon code: LUCKYSHOT !!!!
09:57:20 Me: I don't see the reverse section?
09:59:28 Amelia: We have to check with the Finance Department
09:59:39 Amelia: Allow me one moment please
10:05:37 Amelia: All done.
10:05:54 Amelia: We have reversed your winning into your account.
10:06:00 Me: ok
10:06:05 Me: thanks
10:06:15 Amelia: You are welcome
10:06:26 Amelia: Wish you good luck!
10:06:46 Me: is there a max cash out with the luckyshot coupon?
10:07:03 Me: or restricted games/bets
10:07:09 Amelia: There is no maximum cash out
10:08:02 Amelia: The allowed games for the free welcome bonus are: All slots (except Progressives), Keno, and Scratch Cards
10:08:21 Amelia: Let me check
10:08:44 Me: I can't even load the casino now, I've got a black screen with "loading..."
10:08:48 Me: not my day I guess
10:09:03 Amelia: Unfortunately you cannot redeem a coupon code (note:
)
(note: the following part is unreal)
10:09:51 Me: Ok, but still can't load the lobby
10:10:17 Me: It was working before you guys reversed it
10:10:24 Amelia: I see you are using the Instant version
10:10:35 Me: I'm not
10:10:51 Amelia: I would advise you to download the casino and install it on your computer.
10:10:55 Me: someone logged in the instant version I guess
10:11:02 Me: I use the download version
10:11:17 Me: did you guys log into my account?
10:11:19 Amelia: I would advise you to log into the download version
10:11:25 Me: Amelia
10:11:31 Me: I use the download version
10:11:36 Me: I never logged in the instant one
10:11:48 Me: if you see someone in the instant version, it's one of you
10:11:52 Amelia: The system shows me that you are using the instant version
10:11:59 Me: it's not me
10:12:33 Amelia: no one logged into your account.
10:12:51 Me: let me go on the website and try the instant version then
10:13:33 Me: now im logged in
10:13:37 Me: with instant version
10:13:41 Me: for the first time ever
10:13:55 Amelia: Yes you are logged in.
10:14:10 Amelia: Before that you were not logged into your account.
10:14:44 Me: Now I logged out of instant, tried download version, doesn't work
10:14:51 Me: ima go back to instant
10:15:15 Amelia: Are you using a Mac of PC?
10:15:20 Me: pc
10:15:39 Me: does it matter if I play with instant from now on? If not I'm going to do that
10:16:17 Amelia: I would advise you to uninstall the casino, download it and install it again on your computer
10:16:55 Amelia: And try to use a different browser like Google Chrome for downloading.
10:17:11 Amelia: Wish you good luck!
10:17:39 Amelia: If you have any other questions do not hesitate to contact us any time.
10:23:20 Operator Amelia left the chat