Introducing the NEW Prime Partners / Prime Gaming Rep.

[PrimeGaming]

Hi Y'all!!!!


I'm am the new rep for Prime Partners and Prime Gaming.

Prime Gaming is the owner of the gambling brands: Prime Scratch Cards, Prime Slots, Mega Casino and many others.

Prime Partners is the official affiliate program of the Prime Gaming brands.


A couple of disclaimers:

1) We do NOT have (or had) any connection to the Palace Group.

2) We are not yet an accredited casino here on Casinomeister. Therefore I am not recognized as an official representative by the site, although I do work for Prime Gaming / Prime Partners.


Please feel free to contact me with anything regarding your experience with our brands and/or programs by either replying to this thread or messaging me directly through my profile.


Hope to make your Prime Gaming experience even better than it is today,

PrimeGaming

 

[PrimeGaming]

Prime Gaming, Prime Gaming Brands, Prime Partners and Affiliates

Hi Y'all!!!!


I started this thread in order to enable all you guys/gals out there an easier way to contact someone from Prime Partners and Prime Gaming about our affiliate program an various brands.

Most of you already know us but for those who don;t we are the company who operates Prime Scratch Cards, Prime Slots, Mega Casino and many others.

Prime Partners is the official affiliate program of the Prime Gaming brands.


Just so everything is clear:

1) Prime Gaming do NOT have (or had) any connection to the Palace Group.

2) We are not yet an accredited casino here on Casinomeister. Therefore I am not recognized as an official representative by the site, although I do work for Prime Gaming / Prime Partners.


Please feel free to contact me with anything regarding your experience with our brands and/or programs by either replying to this thread or contacting me through my profile.


Hope to make your Prime Gaming experience even better than it is today,

PrimeGaming

 

[maxd]

Hi. Welcome. Please note the following in the General Posting Rules:

1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.

No biggie this time but please keep in mind for your future posts.

 

[PrimeGaming]

No prob!! I'll edit one of them

 

[chuchu59]

There was an MG casino with the word 'Prime' that was taken over by Casino Rewards. Hopefully not with your case.

 

[Nifty29]

I get a lot of spam from prime scratchcards

 

[PrimeGaming]

Spam

You probably opted in to one of our mailers.
We are very careful with our IP rating and do not send emails unless you both subscribe to our offer or to our newsletter.
Either-way, you can always unsubscribe at the link provided in any of the mails.
If you are still having problems send me you email address in a PM and I'll take care of it.

 

[vinylweatherman]

Prime casino used Palace Group as an outsource provider for CS, payments, etc. This IS, in my view, a "connection", and one that is obvious to anyone daft enough to still be playing there.

Prime Casino were once accredited here, and were considered one of the better outfits, then management seemed intent on throwing it all away, and in the end they asked Bryan to remove them from the accredited list as they were no longer interested in being a part of CM.

It is this past that will make some suspicious of this attempt to come back on board.

Currently, Prime is one of the few on the "no can do" list, and thus players are completely on their own, no rep (till now) and no access to the PAB mediation service. This gets them a "proceed with caution" rating.


The FIRST priority therefore is for Prime to agree with Max that they will again participate in the PAB service. They can then open discusions with Bryan about coming back on board as accredited. If Palace Group is still involved as an outsource service provider, say so now as this is pretty obvious once you start playing.

I will give an example of what I mean by "obvious".

1) I won and requested a withdrawal from Prime Casino
2) Phonecall offering me bonus for reversing some or all of the withdrawal came. I asked the caller some questions, and he assured me he was calling direct from Prime's offices, and was not a member of the outsourced CS at Palace group. He gave me his "direct" number, and assured me this was a "special" number, and not a normal CS number, and would get me through directly to Prime's offices.

3) Later, I phoned this "special" number, and was answered, "Hello, Ruby Fortune casino, how may I help?" - BUSTED

It was only when I reported the above to Bryan as "unbecoming of an accredited casino" that I learned that Prime had quietly slipped away 6 months earlier by their own request, and was thus no longer accredited.

They then went on to jerk me around over a piddling £500 withdrawal, putting my account under "investigation", yet I had been a loyal player for years, and had made far larger withdrawals with no issues. I took this to be "sour grapes" on their part as I had not budged in refusing to reverse any of my withdrawals despite their persistent efforts by phone and email. I called their bluff, got my £500, and dropped them like a hot potato.

Despite the passage of time, I have seen nothing to convince me that things have changed for the better at Prime, and in one respect, the SPAM, things are much worse.

If this really is a fresh start for them, they should work hard to make it happen, and support needs to be coming right from the top so that the rep can get on with things without their hands being tied by the bosses.

 

[colly]

Oh to be in the financial position where 500 pounds is a piddling withdrawal amount!:notworthy

 

[PrimeGaming]

Prime casino used Palace Group as an outsource provider for CS, payments, etc. This IS, in my view, a "connection", and one that is obvious to anyone daft enough to still be playing there.

Prime Casino were once accredited here, and were considered one of the better outfits, then management seemed intent on throwing it all away, and in the end they asked Bryan to remove them from the accredited list as they were no longer interested in being a part of CM.

It is this past that will make some suspicious of this attempt to come back on board.

Currently, Prime is one of the few on the "no can do" list, and thus players are completely on their own, no rep (till now) and no access to the PAB mediation service. This gets them a "proceed with caution" rating.


The FIRST priority therefore is for Prime to agree with Max that they will again participate in the PAB service. They can then open discussions with Bryan about coming back on board as accredited. If Palace Group is still involved as an outsource service provider, say so now as this is pretty obvious once you start playing.

I will give an example of what I mean by "obvious".

1) I won and requested a withdrawal from Prime Casino
2) Phone call offering me bonus for reversing some or all of the withdrawal came. I asked the caller some questions, and he assured me he was calling direct from Prime's offices, and was not a member of the outsourced CS at Palace group. He gave me his "direct" number, and assured me this was a "special" number, and not a normal CS number, and would get me through directly to Prime's offices.

3) Later, I phoned this "special" number, and was answered, "Hello, Ruby Fortune casino, how may I help?" - BUSTED

It was only when I reported the above to Bryan as "unbecoming of an accredited casino" that I learned that Prime had quietly slipped away 6 months earlier by their own request, and was thus no longer accredited.

They then went on to jerk me around over a piddling £500 withdrawal, putting my account under "investigation", yet I had been a loyal player for years, and had made far larger withdrawals with no issues. I took this to be "sour grapes" on their part as I had not budged in refusing to reverse any of my withdrawals despite their persistent efforts by phone and email. I called their bluff, got my £500, and dropped them like a hot potato.

Despite the passage of time, I have seen nothing to convince me that things have changed for the better at Prime, and in one respect, the SPAM, things are much worse.

If this really is a fresh start for them, they should work hard to make it happen, and support needs to be coming right from the top so that the rep can get on with things without their hands being tied by the bosses.

Hi weatherman,

I understand you frustration of the the "treatment" you got from dealing with the Palace Group. Perfectly good reputation can and should get ruined quickly by cases like yours.

As for our (Prime Gaming's) side, our casino brand is called Mega Casino (megacasino.com) with SW and services supplied by SkillonNet. It is called Mega and not Prime because the previous existence of Prime Casino (operated by Palace Group).
BTW, our other brands are in partnership with NeoGames.

We are trying to gain reputation through this site/forum, and though it might seem suspicious (because of the weird/roguish things that happened with Prime Casino) I will try and make amends for it. I am willing to be treated as a hostile by anyone as long as I have a chance to defend myself. I call you (all of you) to differentiate between Prime Gaming and Prime Casino - they are not the same.

Therefore, I will be here and try helping you as much as I can. I hope I will do a good job and that everything will turn out to the best,
PrimeGaming

 

[vinylweatherman]

Hi weatherman,

I understand you frustration of the the "treatment" you got from dealing with the Palace Group. Perfectly good reputation can and should get ruined quickly by cases like yours.

As for our (Prime Gaming's) side, our casino brand is called Mega Casino (megacasino.com) with SW and services supplied by SkillonNet. It is called Mega and not Prime because the previous existence of Prime Casino (operated by Palace Group).
BTW, our other brands are in partnership with NeoGames.

We are trying to gain reputation through this site/forum, and though it might seem suspicious (because of the weird/roguish things that happened with Prime Casino) I will try and make amends for it. I am willing to be treated as a hostile by anyone as long as I have a chance to defend myself. I call you (all of you) to differentiate between Prime Gaming and Prime Casino - they are not the same.

Therefore, I will be here and try helping you as much as I can. I hope I will do a good job and that everything will turn out to the best,
PrimeGaming

If you have nothing to do with the old Prime casino, you should have ditched the poisonous word "Prime" altogether. I have never heard that the old Prime casino had closed, and if it hasn't, this is going to cause endless confusion among players both old and new.

Maybe "Megagaming" would have been a better choice, along with things like "Megascratch" to go alongside Mega casino. You could even have "Megabingo". From the players' perspective, they would see no connection with the former Prime.

I have known about "Prime Gaming" and the scratchcard site for ages (SPAM), and have always assumed you to be the same entity as that behind the Prime Casino, and all operated through the Palace Group in the same way Prime Casino is, and more recently the Betway group.

Today is the first I have heard that these brands have nothing to do with the old Prime Casino.

 

[PrimeGaming]

If you have nothing to do with the old Prime casino, you should have ditched the poisonous word "Prime" altogether. I have never heard that the old Prime casino had closed, and if it hasn't, this is going to cause endless confusion among players both old and new.

Maybe "Megagaming" would have been a better choice, along with things like "Megascratch" to go alongside Mega casino. You could even have "Megabingo". From the players' perspective, they would see no connection with the former Prime.

I have known about "Prime Gaming" and the scratchcard site for ages (SPAM), and have always assumed you to be the same entity as that behind the Prime Casino, and all operated through the Palace Group in the same way Prime Casino is, and more recently the Betway group.

Today is the first I have heard that these brands have nothing to do with the old Prime Casino.

I want to post our site just so you and the other get to know us and what we do better and to avoid further confusions it's primegaming.com
Check out the Brands tag for the descriptions and take a look around, see if you've got any comments about them and the site as a whole.
If you do, you can either contact me here or my colleagues through the site.

 

[vinylweatherman]

I want to post our site just so you and the other get to know us and what we do better and to avoid further confusions it's primegaming.com
Check out the Brands tag for the descriptions and take a look around, see if you've got any comments about them and the site as a whole.
If you do, you can either contact me here or my colleagues through the site.

It says you have been around since 2003

If so, you hid yourselves very well.


I started in 2004, and my first encounter with "Prime" was the Microgaming powered "Prime casino", which launched AFTER 2003. If this is so, then YOUR trademark has been infringed by Prime Casino, and possibly the Palace group. You have a strong case because it is clearly confusing for players, and in a similar battle, 32Red successfully sued Will Hill online over it's use of "32Vegas", forcing them to drop the "32". It is the use of the word "Prime" in the context of online gambling that creates the confusion in your case. If 32Red can "own" the number 32, then you should be able to "own" the term "Prime" for online gaming products.

 

[me_and_ed]

Hi weatherman,

I understand you frustration of the the "treatment" you got from dealing with the Palace Group. Perfectly good reputation can and should get ruined quickly by cases like yours.

As for our (Prime Gaming's) side, our casino brand is called Mega Casino (megacasino.com) with SW and services supplied by SkillonNet. It is called Mega and not Prime because the previous existence of Prime Casino (operated by Palace Group).
BTW, our other brands are in partnership with NeoGames.

We are trying to gain reputation through this site/forum, and though it might seem suspicious (because of the weird/roguish things that happened with Prime Casino) I will try and make amends for it. I am willing to be treated as a hostile by anyone as long as I have a chance to defend myself. I call you (all of you) to differentiate between Prime Gaming and Prime Casino - they are not the same.

Therefore, I will be here and try helping you as much as I can. I hope I will do a good job and that everything will turn out to the best,
PrimeGaming

I dont have time to find it right now but I am sure there was an issue in the past found with SkillonNet in regards to fairness, I believe there was a warning issued here at the site.

 

[PrimeGaming]

I dont have time to find it right now but I am sure there was an issue in the past found with SkillonNet in regards to fairness, I believe there was a warning issued here at the site.

Hi Me_and_Ed,
Thanks, I'll try to find it. Anyway, I hope it was fixed and, if it still persists, I'll try and fix it.
After all, we are paying them

 

[PrimeGaming]

SkillOnNet

I dont have time to find it right now but I am sure there was an issue in the past found with SkillonNet in regards to fairness, I believe there was a warning issued here at the site.

I went over the post from Mar12 about the possibility of a rigged double up feature in the poker game of the casino brands SkillOnNet provides. Though I can't confirm it ever existing, from what I saw it is no longer a problem. The same SW was approved by Denmark's Spillemyndigheden (gambling authority) and I tend to trust their judgment.

I saw a couple of posts from Jan13 praising the Mega Casino brand, so I hope that from the users' side everything is OK both now and in the future.

That said, please notify me if you find a possible problem which is still there and I'll check it.

PrimeGaming

 

[vinylweatherman]

I went over the post from Mar12 about the possibility of a rigged double up feature in the poker game of the casino brands SkillOnNet provides. Though I can't confirm it ever existing, from what I saw it is no longer a problem. The same SW was approved by Denmark's Spillemyndigheden (gambling authority) and I tend to trust their judgment.

I saw a couple of posts from Jan13 praising the Mega Casino brand, so I hope that from the users' side everything is OK both now and in the future.

That said, please notify me if you find a possible problem which is still there and I'll check it.

PrimeGaming

The problem with the fix is that it smacks of "shit, we got caught, quick - cover up". A quiet fix followed by denial and no explanation does not boost confidence in a software. It leaves the player wondering whether they have really cleaned up, or they have been more careful in rigging the odds so they don't get caught so easily. Getting approved by a regulatory authority is not seen as so reliable any longer given that the Spielo G2 scandal happened right under the noses of THREE separate regulatory authorities, yet it was the player community that found the evidence to bust the rigged games.

 

[PrimeGaming]

The problem with the fix is that it smacks of "shit, we got caught, quick - cover up". A quiet fix followed by denial and no explanation does not boost confidence in a software. It leaves the player wondering whether they have really cleaned up, or they have been more careful in rigging the odds so they don't get caught so easily. Getting approved by a regulatory authority is not seen as so reliable any longer given that the Spielo G2 scandal happened right under the noses of THREE separate regulatory authorities, yet it was the player community that found the evidence to bust the rigged games.

I get your point, and it's a good one. I can't give you an answer using the name of SkillOnNet because (1) I don't work for them, (2) I'm not a tech guy, so I don't understand the specs from the SW side if things.
What I can tell you is that we (Prime Gaming) will do as much as we can to make the user experience in our products as enjoyable and trust worthy as we can. When complaints arise we will try to handle them as best as we can. This is part of the reason why I'm following this forum.
Keep in mind - Prime Gaming is not SkillOnNet!! They are only our SW providers. They are accountable to us, so what I'm asking you is to help us make our service better. Other reviews of our brands, both Mega Casino and others, have been very positive so I know some people think we do a good job.
I am willing to risk our reputation and start another trial by fire for our brands and am positive that in the end we will become one of the accredited casino.

 

[Recondite]

Withdrawal

Hi Y'all!!!!


I'm am the new rep for Prime Partners and Prime Gaming.

Prime Gaming is the owner of the gambling brands: Prime Scratch Cards, Prime Slots, Mega Casino and many others.

Prime Partners is the official affiliate program of the Prime Gaming brands.


A couple of disclaimers:

1) We do NOT have (or had) any connection to the Palace Group.

2) We are not yet an accredited casino here on Casinomeister. Therefore I am not recognized as an official representative by the site, although I do work for Prime Gaming / Prime Partners.


Please feel free to contact me with anything regarding your experience with our brands and/or programs by either replying to this thread or messaging me directly through my profile.


Hope to make your Prime Gaming experience even better than it is today,

PrimeGaming

Hi,

On the 27th of June I requested a cashout (my first) via the PrimeScratchCards website. Your withdrawal form states that it may take UP TO 48 hours to process. I sent documents 3 days later even though they had not been requested, hoping to speed up the withdrawal process. I have chatted with your support every other day for an update and they are still saying they can not tell me when my withdrawal request will be processed. Last Friday, 8 days after my original request, I was told, in chat, that my account had been verified and that my payment would be processed within 12 hours. I have waited 72 hours, and have just chatted with support again, only to be told that mhy account had in fact not been approved and that somebody had given me incorrect information.

The deposit I made went from a pending withdrawal on my credit card to actually being charged by the 29th of June. In other words, you have had my money for 9 days, yet cannot give me ANY information as to why my withdrawal is being delayed. To top it off, the way your support staff speak to customers leaves a lot to be desired.

I have deposited over $50,000 with online casinos over the past 4 years and have never had an experience like this, nobody can tell me what is causing the delay or when it will be resolved. Very, very frustrating

 

[PrimeGaming]

Hi,

On the 27th of June I requested a cashout (my first) via the PrimeScratchCards website. Your withdrawal form states that it may take UP TO 48 hours to process. I sent documents 3 days later even though they had not been requested, hoping to speed up the withdrawal process. I have chatted with your support every other day for an update and they are still saying they can not tell me when my withdrawal request will be processed. Last Friday, 8 days after my original request, I was told, in chat, that my account had been verified and that my payment would be processed within 12 hours. I have waited 72 hours, and have just chatted with support again, only to be told that mhy account had in fact not been approved and that somebody had given me incorrect information.

The deposit I made went from a pending withdrawal on my credit card to actually being charged by the 29th of June. In other words, you have had my money for 9 days, yet cannot give me ANY information as to why my withdrawal is being delayed. To top it off, the way your support staff speak to customers leaves a lot to be desired.

I have deposited over $50,000 with online casinos over the past 4 years and have never had an experience like this, nobody can tell me what is causing the delay or when it will be resolved. Very, very frustrating

Hi Recondite,
I am sorry to hear about your experience. I will try to fix it as soon as possible. Could you please send me your username the email you use on Prime Scratch Cards so I could follow it up with our service department and you?
My email is [email protected] or you could just PM me here.
I hope things will work out soon,
Gal Blatman
The Prime Gaming Rep.

 

[Recondite]

Hi Recondite,
I am sorry to hear about your experience. I will try to fix it as soon as possible. Could you please send me your username the email you use on Prime Scratch Cards so I could follow it up with our service department and you?
My email is [email protected] or you could just PM me here.
I hope things will work out soon,
Gal Blatman
The Prime Gaming Rep.

PM sent

 

[vinylweatherman]

Hi Y'all!!!!


I'm am the new rep for Prime Partners and Prime Gaming.

Prime Gaming is the owner of the gambling brands: Prime Scratch Cards, Prime Slots, Mega Casino and many others.

Prime Partners is the official affiliate program of the Prime Gaming brands.


A couple of disclaimers:

1) We do NOT have (or had) any connection to the Palace Group.

2) We are not yet an accredited casino here on Casinomeister. Therefore I am not recognized as an official representative by the site, although I do work for Prime Gaming / Prime Partners.


Please feel free to contact me with anything regarding your experience with our brands and/or programs by either replying to this thread or messaging me directly through my profile.


Hope to make your Prime Gaming experience even better than it is today,

PrimeGaming

Are you sure?

About PrimeCasino

Prime Casino is licensed by the Lotteries and Gaming Authority of Malta and specializes in providing users with a fair and entertaining online gaming experience. Our award winning software is powered by industry leader Microgaming Systems Ltd, and offers more than 280 Vegas-style casino games all featuring the latest in graphics, sound and usability. Prime Casino is a proud member of Prime Gaming, a group consisting of an online casino, poker room, scratchcard site and backgammon room.



Proud member of the international gaming network that includes other Prime sites such as Prime ScratchCards, Prime Slots Prime Fortune (Belgium), and Prime Winners, as well as Mega Casino and Indogvind (Denmark), Prime Casino offers players the unique excitement of over 600 Vegas-style games, either from Flash or download play, and the chance at a massive progressive jackpot.

This is Prime Casino, run on behalf of their owners by The Palace Group, and I know this because I played there at the time, and always had to deal with Palace Group for support issues.

Now, Prime Partners, which has "nothing to do with the Palace Group", and by implication nothing to do with Prime Casino the Microgaming Viper brand run by the Palace Group.

Mega Casino

Imagine a casino site like no other and you'll envision Mega Casino. Since its launch early 2011, players have been joining nonstop with unbeatable ratio and high value. The site has a wide selection of video poker, blackjack and roulette games.

Indogvind.dk is our flagship brand in the Danish market. We were one of the first to receive a license in the competitive market and used it to our fully advantage in gaining market penetration and exposure. With a variety of over 150 unique instant win games, our brand is a true leader in its field.

So, if both are completely separate, how come they BOTH currently claim to operate MegaCasino and Indogvind.

Purely circumstantial evidence is that like my experience with Prime Casino, Recondite is getting the runaround over what should be a straight forward matter.


So, how are MegaCasino and Indogvind connected, via Prime Casino, to the Palace Group?

 

[PrimeGaming]

Are you sure?




This is Prime Casino, run on behalf of their owners by The Palace Group, and I know this because I played there at the time, and always had to deal with Palace Group for support issues.

Now, Prime Partners, which has "nothing to do with the Palace Group", and by implication nothing to do with Prime Casino the Microgaming Viper brand run by the Palace Group.



So, if both are completely separate, how come they BOTH currently claim to operate MegaCasino and Indogvind.

Purely circumstantial evidence is that like my experience with Prime Casino, Recondite is getting the runaround over what should be a straight forward matter.


So, how are MegaCasino and Indogvind connected, via Prime Casino, to the Palace Group?

Hi VinylWeatherman,
We used to own the Prime Casino brand until a couple of years ago (I don't have an exact date because I wasn't at the company at the time). Since then, the brand has closed and we stopped handling it. Still, old players can still play the brand and get the support from a team dedicated to the specific brand by a company named WinTechnology. BTW, the other brands mentioned in the Prime Casino site (Poker, Backgammon) don't have a "real money" game any more and therefore not supported.
I don't know about a connection to the Palace Group. There might have been one in the past and there might have not been a connection at all. What I do know is that Spin Palace (Palace Group) are the operators of some (all?) MG brands. Prime Casino uses MG SW so maybe that's the connection. I also saw that they, and every other MG brand, are in the accredited section. Never-the-less, if you find out more, and you want to ask me something about this new information, you are most welcomed to do so. I promise to do my best to get the information for you (or anyone else).
Concerning the other brands - our support team for Prime Scratch Cards, Prime Slots and indogvind.dk is handled by a team in NeoGames, and SkillOnNet handles Mega Casino. This means that both the SW and the support are by different companies (than Prime Casino).
I hope that I answered your question, and you received the information you asked for. If you want anything else from information to.... well, everything - please don't hesitate to ask. You can reach me either through here, through a PM or through my personal mail at [email protected] (my main job is to handle the affiliate program for the company).
I mean it - I'm here for you or anyone else!!
Best,
Gal Blatman
The Prime Gaming Rep.

 

[Recondite]

Gal,

Any news on my case?

 

[The Dude]

... I also saw that they, and every other MG brand, are in the accredited section...

Actually, there are plenty of MG casinos not listed in the Accred section - the Rewards group for one example. And BTW - your casino is listed in the Not Recommended section because of your progressive terms and conditions - I PMd you about that some time ago. Please check:
https://www.casinomeister.com/rogue-casinos/

Even though you use MGS as a software platform, you have some old Playtech terms that have been carried over from the old days.

 

[PrimeGaming]

Actually, there are plenty of MG casinos not listed in the Accred section - the Rewards group for one example. And BTW - your casino is listed in the Not Recommended section because of your progressive terms and conditions - I PMd you about that some time ago. Please check:
https://www.casinomeister.com/rogue-casinos/

Even though you use MGS as a software platform, you have some old Playtech terms that have been carried over from the old days.

Hi Bryan,
Yes, sorry - I stand corrected. I meant we're the only only listed as not recommended out of all the "green" ones in the MG page.
Now regarding the TnC - I checked the competition and we are currently in the process of changing them (the TnC) to be compatible with the site's philosophy and be more accommodating to our players. This will be done through working with WinTechnology for Prime Casino. The terms in Mega casino and the various NeoGames brands are more compatible, and because the brands are more active, they will be easier to change.

BTW, if you guys/gals have noticed any issue with the terms of our games, or would like to recommend something regarding them, please post it here. We want to make our brands better and sometimes crowd sourcing is the best way to do this (definitely when the crowd is as knowledgeable as it is here)...

Yours,
Gal

 

[Recondite]

Gal - Guessing you didn't see my post above

 

[PrimeGaming]

I sent you a PM didn't you receive it? I sent it on 12:25.
I Just talked again with my contact at support - I'm pushing for an answer by the end of the day.
BTW, you are more than welcomed to contact me directly to my mail at [email protected].
It will solve any mishaps of miscommunication...
Gal

 

[vinylweatherman]

Hi VinylWeatherman,
We used to own the Prime Casino brand until a couple of years ago (I don't have an exact date because I wasn't at the company at the time). Since then, the brand has closed and we stopped handling it. Still, old players can still play the brand and get the support from a team dedicated to the specific brand by a company named WinTechnology. BTW, the other brands mentioned in the Prime Casino site (Poker, Backgammon) don't have a "real money" game any more and therefore not supported.
I don't know about a connection to the Palace Group. There might have been one in the past and there might have not been a connection at all. What I do know is that Spin Palace (Palace Group) are the operators of some (all?) MG brands. Prime Casino uses MG SW so maybe that's the connection. I also saw that they, and every other MG brand, are in the accredited section. Never-the-less, if you find out more, and you want to ask me something about this new information, you are most welcomed to do so. I promise to do my best to get the information for you (or anyone else).
Concerning the other brands - our support team for Prime Scratch Cards, Prime Slots and indogvind.dk is handled by a team in NeoGames, and SkillOnNet handles Mega Casino. This means that both the SW and the support are by different companies (than Prime Casino).
I hope that I answered your question, and you received the information you asked for. If you want anything else from information to.... well, everything - please don't hesitate to ask. You can reach me either through here, through a PM or through my personal mail at [email protected] (my main job is to handle the affiliate program for the company).
I mean it - I'm here for you or anyone else!!
Best,
Gal Blatman
The Prime Gaming Rep.

This is helpful, but you dropped yourself right in it by stating:-

1) We do NOT have (or had) any connection to the Palace Group.

Whilst you do not "have" a connection now, you most certainly "had" a connection to the Palace Group before you sold off Prime Casino. What is also puzzling is why the new owners of Prime Casino are also claiming ownership over YOUR brands of Mega Casino and Indogvind. It would seem that the secretive and convoluted ownership structures have even caught YOU out, so how can PLAYERS "trust" the sites.

It's possible you are STILL connected to the Palace Group, but due to the convoluted structures and "shell companies" involved you just don't see it.

I joined Prime Casino some years ago, and it was Microgaming back then (It still is now). I didn't think it had ever been under another software, and was sufficiently naïve that the matter of drip fed progressives vs full payment was not something I looked out for. I just saw that many casinos had payout limits, but at a whopping 10K a month didn't feel this would ever seriously affect me.

Whilst Prime was still owned by yourselves, it got up to some pretty dodgy things, so what happened with Prime prior to the sale is a reflection on YOUR company.

I think that you have effectively sold Prime to the Palace Group, but maybe they are managing it's closure. It's not at all obvious from their website that they have closed, and the fact that Prime Casino is still promoted via spam makes me think it isn't closed at all.

You should also ask the new owners of Prime to remove reference to your brands Mega Casino and Indogvind from the site, as it gives the impression you still own and operate Prime Casino. You should also check your sites and remove references to brands, such as Prime Casino, that you no longer own, and also those brands that have closed for real money play.

Players who do their research as often recommended are stumbling across these connections, and making judgements based upon what they see on "official" sites of these brands.


Less of the secretive shell structures and cloaked outsourcing and more clarity over who owns what, who provides contracted services, and which casinos are connected to one another, will increase the level of trust among players. It will also minimise bad PR where it is the accepted norm that some deep digging through secretive structures is necessary to get a true picture, and thus false evidence and associations cannot easily be separated from the truth.

Currently, you are saying one thing, but evidence gleaned from the various websites are saying another. It makes it hard to tell who is right and who is wrong, and also hard to decide who's definitive statement on the matter can be trusted.

 

[Recondite]

Two weeks tonight since I requested my withdrawal. Still no use from support over chat. I have had the Prime Gaming Rep "on board" with my problem for over 24 hours now and still do not have one extra piece of information. I am still completely in the dark as to what the delay is and why I do not have my money yet.

So far, my tally of outbound contact to this company is;

7 Emails - Not one reply
24 Chat sessions with differing explanations from each
2 phone calls from Australia to the Virgin Islands during which I was on hold for 20 mins over both calls and given no further information.
Two posts on this website
Two PM's to Gal the prime gaming rep.

If anybody else is reading this and considering whether to deposit with Prime Scratch Cards or Prime Slots, I would think very carefully before spending ANY money. I am happy to provide chat logs and other information with anybody who is interested

 

[Andy Walker]

Hi Y'all!!!!


I'm am the new rep for Prime Partners and Prime Gaming.

Prime Gaming is the owner of the gambling brands: Prime Scratch Cards, Prime Slots, Mega Casino and many others.

Prime Partners is the official affiliate program of the Prime Gaming brands.


A couple of disclaimers:

1) We do NOT have (or had) any connection to the Palace Group.

2) We are not yet an accredited casino here on Casinomeister. Therefore I am not recognized as an official representative by the site, although I do work for Prime Gaming / Prime Partners.


Please feel free to contact me with anything regarding your experience with our brands and/or programs by either replying to this thread or messaging me directly through my profile.


Hope to make your Prime Gaming experience even better than it is today,

PrimeGaming

Leading the market since 2003, yeah right. Considering the hole you have kept digging for yourself here I think you may have hit a fracture, pretty sure I can smell some sort of gas.

If you had really thought about the way you needed to come across as “renewed” in your original post to appease the forum members then your pitch should have been a lot more subtle let’s say. It came across to me as aggressive spam and frankly condescending.

You would do well to read some of the posts written here from Managers and spokespersons of various Casinos that communicate with tact, diplomacy, honesty, integrity and passiveness. Yes it’s a business game but one that can be conducted with deftness.

 

[bonustreak]

Prime Partners & Prime Casino need to stay down in the hell hole from which it has arisen...... I really hope players stay the hell away from here.

 

[chayton]

Two weeks tonight since I requested my withdrawal. Still no use from support over chat. I have had the Prime Gaming Rep "on board" with my problem for over 24 hours now and still do not have one extra piece of information. I am still completely in the dark as to what the delay is and why I do not have my money yet.

So far, my tally of outbound contact to this company is;

7 Emails - Not one reply
24 Chat sessions with differing explanations from each
2 phone calls from Australia to the Virgin Islands during which I was on hold for 20 mins over both calls and given no further information.
Two posts on this website
Two PM's to Gal the prime gaming rep.

If anybody else is reading this and considering whether to deposit with Prime Scratch Cards or Prime Slots, I would think very carefully before spending ANY money. I am happy to provide chat logs and other information with anybody who is interested

Way too long to be left hanging. I wonder if Max would take a PAB? Maybe give the rep one more day and then try it, it doesn't sound like you're getting very far on your own.

Out of curiosity, how much is your withdrawal for?

 

[Recondite]

Way too long to be left hanging. I wonder if Max would take a PAB? Maybe give the rep one more day and then try it, it doesn't sound like you're getting very far on your own.

Out of curiosity, how much is your withdrawal for?

Hi Chayton,

Withdrawal is for $1300 Australian, equivalent to about 1200 $US

I really don't want to create work for anyone. I would have thought any casino worth it's salt would realise that a thread on a prominent site such as this would do far more damage to the brand than a $1300 withdrawal. Unfortunately it would appear that they do not mind the bad publicity.

 

[chayton]

Hi Chayton,

Withdrawal is for $1300 Australian, equivalent to about 1200 $US

I really don't want to create work for anyone. I would have thought any casino worth it's salt would realise that a thread on a prominent site such as this would do far more damage to the brand than a $1300 withdrawal. Unfortunately it would appear that they do not mind the bad publicity.

Yes, but publicity from one player doesn't mean as much as an official Casinomeister warning, which they'll get if you do a PAB and they string Max along for any amount of time. This rep says they sent you a PM, did you get it? Are they waiting for something from you?

 

[Recondite]

Yes, but publicity from one player doesn't mean as much as an official Casinomeister warning, which they'll get if you do a PAB and they string Max along for any amount of time. This rep says they sent you a PM, did you get it? Are they waiting for something from you?

I did receive the PM. It did not offer any further information at all. Copied verbatim;

Just talked again with my contact at support - I'm pushing for an answer by the end of the day.
BTW, you are more than welcomed to contact me directly to my mail at [email protected].
Gal

They are not waiting for anything for me. Spoke to chat again just now who stated that my I.D was approved on the 4th of July (sent on the 29th June.)

If they were waiting for something from me I would not know as the accounts department refuse to talk to me.

 

[Sovietsky]

I did receive the PM. It did not offer any further information at all. Copied verbatim;

Just talked again with my contact at support - I'm pushing for an answer by the end of the day.
BTW, you are more than welcomed to contact me directly to my mail at [email protected].
Gal

They are not waiting for anything for me. Spoke to chat again just now who stated that my I.D was approved on the 4th of July (sent on the 29th June.)

If they were waiting for something from me I would not know as the accounts department refuse to talk to me.

anniemac had a post that was really good:

Don't know if this will work now but when they owed me, I called them every hour on the hour until I got to talk to the manager. Even called in the middle of the night. They told me it was sent WU so I called WU and when they told me they had nothing for me, I would call Silver Oak.

They did send it WU but didn't tell me it was sent so I wouldn't know it and it would be returned to them. However, with me calling WU daily, I was able to get it.

It turned out to be a matter of principle for me. They pissed me off cause they lied to me so I became their worst nightmare. Also, I posted on every forum I belong to.

Just be diligent and you might accidently get paid.

 

[Recondite]

anniemac had a post that was really good:

Thanks for that Sovietsky

 

[PrimeGaming]

Thanks for that Sovietsky

Hi Recondite,
First let's go over the stuff that's more important to you. I have just got the following response from our service: "We have received all the documents necessary. The cashout has been approved and will be processed today (10/07/2013) afternoon GMT". Yes, I know it's been too long but that's why I'm here for - to help with all the problems that might arise, to act as a broker between the players and the so called "system". I know that from your point of view service, SW and operators are the same thing, but service is usually done by a contracted company. It took me a while to get them "unstuck" but they eventually came to their senses.

As for all the other comments on this site as a whole and this thread in particular, I welcome it. I'm not kidding - I really do!!! I opened this thread to air out all the problems you guys/gals might have with our brands. This was done so you will have direct access to us (Prime and not NeoGames/SkillOnNet/MG) as a way to both help you the players and to double check the work of our contracted "help" (the "" is because they don't seem to help that much). The other reason was to make our brands better by fixing all the problems that might arise. This is because we acknowledge good service is the thing that makes a good brand great.

I respect your opinion that the brands I'm representing are not there yet, but with your help I know we (you and my company through me) can make them better. This is why I encourage you, again, to contact me and air all the problems you have/had with us, and hopefully, with your help, we could get better sooner.

Sincerely yours,
Gal Blatman
The Prime Gaming Rep.

 

[Recondite]

Hi Recondite,
First let's go over the stuff that's more important to you. I have just got the following response from our service: "We have received all the documents necessary. The cashout has been approved and will be processed today (10/07/2013) afternoon GMT". Yes, I know it's been too long but that's why I'm here for - to help with all the problems that might arise, to act as a broker between the players and the so called "system". I know that from your point of view service, SW and operators are the same thing, but service is usually done by a contracted company. It took me a while to get them "unstuck" but they eventually came to their senses.

As for all the other comments on this site as a whole and this thread in particular, I welcome it. I'm not kidding - I really do!!! I opened this thread to air out all the problems you guys/gals might have with our brands. This was done so you will have direct access to us (Prime and not NeoGames/SkillOnNet/MG) as a way to both help you the players and to double check the work of our contracted "help" (the "" is because they don't seem to help that much). The other reason was to make our brands better by fixing all the problems that might arise. This is because we acknowledge good service is the thing that makes a good brand great.

I respect your opinion that the brands I'm representing are not there yet, but with your help I know we (you and my company through me) can make them better. This is why I encourage you, again, to contact me and air all the problems you have/had with us, and hopefully, with your help, we could get better sooner.

Sincerely yours,
Gal Blatman
The Prime Gaming Rep.

Hi Gal,

Thank you for your help with this. I will consider the matter dealt with once the money has been received, however asking for your help appears to have helped a lot, and for this I thank you.

I will post here when my withdrawal has been processed and received

Thanks

 

[vinylweatherman]

Hi Recondite,
First let's go over the stuff that's more important to you. I have just got the following response from our service: "We have received all the documents necessary. The cashout has been approved and will be processed today (10/07/2013) afternoon GMT". Yes, I know it's been too long but that's why I'm here for - to help with all the problems that might arise, to act as a broker between the players and the so called "system". I know that from your point of view service, SW and operators are the same thing, but service is usually done by a contracted company. It took me a while to get them "unstuck" but they eventually came to their senses.

As for all the other comments on this site as a whole and this thread in particular, I welcome it. I'm not kidding - I really do!!! I opened this thread to air out all the problems you guys/gals might have with our brands. This was done so you will have direct access to us (Prime and not NeoGames/SkillOnNet/MG) as a way to both help you the players and to double check the work of our contracted "help" (the "" is because they don't seem to help that much). The other reason was to make our brands better by fixing all the problems that might arise. This is because we acknowledge good service is the thing that makes a good brand great.

I respect your opinion that the brands I'm representing are not there yet, but with your help I know we (you and my company through me) can make them better. This is why I encourage you, again, to contact me and air all the problems you have/had with us, and hopefully, with your help, we could get better sooner.

Sincerely yours,
Gal Blatman
The Prime Gaming Rep.

I thought you said you had sold the MG operation

If the contracted services are not up to scratch, get rid of them and employ a better contractor. Would this "contracted service" be Palace Group by any chance, as it certainly was with Prime Casino when I played there?

This is a process that should have been undertaken YEARS ago, so why wait till now?

Of even greater importance, do you have the support of upper management for what you are trying to do? If not, you will suffer the same fate as the Cassava rep who tried something similar, but was often slapped down by her bosses, and the exercise eventually failed.

As you are the affiliate rep, is this effort a sign that you are trying to win the hearts of affiliates, rather than players, to the brand? This would be a strong motive for such a PR move where the brand has suffered a loss of players and suffers a lack of effective promotion through affiliates.

Prime Casino used to be accredited here, and it was their choice to demand that CM remove them and be cut from the mediation process (hence they were listed as no-can-do). For players, it was a case of good casino turned bad, so it would explain why players started to leave, and were not effectively replaced.

I receive a fair bit of spam for "Prime Partner" brands, including the supposedly closed and unrelated Prime Casino (MG).

 

[PrimeGaming]

I thought you said you had sold the MG operation

If the contracted services are not up to scratch, get rid of them and employ a better contractor. Would this "contracted service" be Palace Group by any chance, as it certainly was with Prime Casino when I played there?

This is a process that should have been undertaken YEARS ago, so why wait till now?

Of even greater importance, do you have the support of upper management for what you are trying to do? If not, you will suffer the same fate as the Cassava rep who tried something similar, but was often slapped down by her bosses, and the exercise eventually failed.

As you are the affiliate rep, is this effort a sign that you are trying to win the hearts of affiliates, rather than players, to the brand? This would be a strong motive for such a PR move where the brand has suffered a loss of players and suffers a lack of effective promotion through affiliates.

Prime Casino used to be accredited here, and it was their choice to demand that CM remove them and be cut from the mediation process (hence they were listed as no-can-do). For players, it was a case of good casino turned bad, so it would explain why players started to leave, and were not effectively replaced.

I receive a fair bit of spam for "Prime Partner" brands, including the supposedly closed and unrelated Prime Casino (MG).

Hi Vinylweatherman,

I didn't say we sold Prime Casino. I said we stopped operating it and it's now under service by WinTechnology. Anyway, the brand's SW is and always were MG. I don't know anything about spam from the Prime Casino brand but if you want, you can send it to me and I'll try to back track to see where it came from. This is not a promise! I am not a tech guy in any way and I really don't know if it can be done - all I say is that I'll try to solve this as well.

Now about the NeoGames service - It a lot more complicated than this - we are as bound by our contract to them as they are to us. They also supply the SW for many of our brands, so a change would probably be more harmful to the players than keeping things as they are :-/ What I think would be the best course of action here is to try and solve things with them - this is of course my personal opinion (alas I am not the boss of the company). That said, I can tell you that all the things you say here do make a change - today was Recondite, tomorrow someone else and in the future everything will (hopefully) go smooth. As I said, I consider it as an unofficial Baptism by Fire (TM). Management support my actions because they recognize the importance of the players' well being and satisfaction and the high regard the online gambling community have for the CM forum. My job, from their POV is to be the much needed link between the players and themselves (the management).

My work on this forum is done in order to win the hearts of players not affiliates. Don't get me wrong, I do try to win their hearts as well but I do that through other actions (conferences, promotions and of course giving them good service as well). I truly believe that by getting the players aboard, the brands will become better and that will attract more player. Both players and affiliates wouldn't want anything to do with a sub par product. I believe our brands are good and by troubleshooting in this site we (you, me and the management) help them get better.

The Fact that Prime Casino used to be accredited here shows that our brands, and us (Prime Gaming) as a company have the potential to be accredited here again and I'll try to get us there again. Hopefully, with your help I (we) will succeed and you'll have a bunch of new games to enjoy trouble free

Best regards,
Gal Blatman
The Prime Gaming Rep.

 

[The Dude]

I misspoke earlier saying that Prime Casino used to be Playtech - I was confused with City Casino. Prime Casino has always been MGS. They just have some of the same terms and conditions copied from a number of Playtech casinos. Maybe you guys have the same legal team

Anyway, Prime Casino is still in the Not Recommended section for its predatory progressive terms. I'll have to make a note there that it's MGS.
https://www.casinomeister.com/rogue-casinos/

 

[vinylweatherman]

I misspoke earlier saying that Prime Casino used to be Playtech - I was confused with City Casino. Prime Casino has always been MGS. They just have some of the same terms and conditions copied from a number of Playtech casinos. Maybe you guys have the same legal team

Anyway, Prime Casino is still in the Not Recommended section for its predatory progressive terms. I'll have to make a note there that it's MGS.
https://www.casinomeister.com/rogue-casinos/

If they were always MGS, then they imposed a progressive term that MGS would never allow, and should have KNOWN this at the time.

Whether carelessness or intentional, if a casino is prepared to flout the terms of it's license with MGS if it can get away with it, can players expect fair treatment.

Had the legal team done their job PROPERLY, they would have gone through the contract agreement between Prime and MGS and made sure that the terms for players did not lead them into breach of their contract with MGS.

If players are expected to read and abide by the terms, then surely the casino should produce said terms PROPERLY, not simply do a "cut & paste job" from some other random casino as seems to have been the case here.

 

[vinylweatherman]

Hi weatherman,

I understand you frustration of the the "treatment" you got from dealing with the Palace Group. Perfectly good reputation can and should get ruined quickly by cases like yours.

As for our (Prime Gaming's) side, our casino brand is called Mega Casino (megacasino.com) with SW and services supplied by SkillonNet. It is called Mega and not Prime because the previous existence of Prime Casino (operated by Palace Group). BTW, our other brands are in partnership with NeoGames.

We are trying to gain reputation through this site/forum, and though it might seem suspicious (because of the weird/roguish things that happened with Prime Casino) I will try and make amends for it. I am willing to be treated as a hostile by anyone as long as I have a chance to defend myself. I call you (all of you) to differentiate between Prime Gaming and Prime Casino - they are not the same.

Therefore, I will be here and try helping you as much as I can. I hope I will do a good job and that everything will turn out to the best,
PrimeGaming

Hi Vinylweatherman,

I didn't say we sold Prime Casino. I said we stopped operating it and it's now under service by WinTechnology. Anyway, the brand's SW is and always were MG. I don't know anything about spam from the Prime Casino brand but if you want, you can send it to me and I'll try to back track to see where it came from. This is not a promise! I am not a tech guy in any way and I really don't know if it can be done - all I say is that I'll try to solve this as well.

Now about the NeoGames service - It a lot more complicated than this - we are as bound by our contract to them as they are to us. They also supply the SW for many of our brands, so a change would probably be more harmful to the players than keeping things as they are :-/ What I think would be the best course of action here is to try and solve things with them - this is of course my personal opinion (alas I am not the boss of the company). That said, I can tell you that all the things you say here do make a change - today was Recondite, tomorrow someone else and in the future everything will (hopefully) go smooth. As I said, I consider it as an unofficial Baptism by Fire (TM). Management support my actions because they recognize the importance of the players' well being and satisfaction and the high regard the online gambling community have for the CM forum. My job, from their POV is to be the much needed link between the players and themselves (the management).

My work on this forum is done in order to win the hearts of players not affiliates. Don't get me wrong, I do try to win their hearts as well but I do that through other actions (conferences, promotions and of course giving them good service as well). I truly believe that by getting the players aboard, the brands will become better and that will attract more player. Both players and affiliates wouldn't want anything to do with a sub par product. I believe our brands are good and by troubleshooting in this site we (you, me and the management) help them get better.

The Fact that Prime Casino used to be accredited here shows that our brands, and us (Prime Gaming) as a company have the potential to be accredited here again and I'll try to get us there again. Hopefully, with your help I (we) will succeed and you'll have a bunch of new games to enjoy trouble free

Best regards,
Gal Blatman
The Prime Gaming Rep.

This is just getting MORE confusing.

Firstly, you say you have never had a connection to Palace Group, then you admit that Prime Casino was "operated by the Palace Group", and now you "never said we sold it", so you STILL OWN IT!

Clearly, you DID have a connection with the Palace Group, so your opening post was inaccurate. Maybe you STILL have a connection with them, as you have not sold Prime Casino.

This is the SAME weird structure I uncovered when I got a phonecall from the "owners of Prime casino" enticing me to reverse a large withdrawal with an escalating scale of bonus, with the greatest percentage only available should I reverse the lot. I was assured this was a direct approach, not via the Palace Group, who operated the casino on behalf of the owners. However, when I phoned the "direct" number I was given, it was Ruby Fortune support, not the owners direct line.

This was dodgy enough, but when I reported this to Bryan as it violated the standards for accreditation, he told me that Prime casino had asked to be removed from the accredited list as it no longer wanted to be tied to those standards. It was also a "no can do" as far as PAB was concerned.

The subsequent jerking around over a mere £500 withdrawal after I failed to take up the reversal offer was the last straw, I uninstalled the casino.

To gain the trust of players, the truth would be a start.

If you EVER owned Prime casino, then you had a connection to the Palace group, so opening by saying you have never had such a connection is not a good start.

 

[vinylweatherman]

Just had a quick look at their website (Win Technologies).

It's pretty clear to me that this is "The Palace Group", even though they are deliberately vague about this on the site.

It's the list of vacancies, not the site itself, that makes this pretty obvious.

Almost ALL the vacancies are for high level staff for the operation of online casinos.

It also mentions "Betway" as a part of the company.

It seems you STILL have a connection to the Palace Group, and in fact, nothing has ever changed other than the names of companies. Palace Group still operate Prime casino, as they always have done, on behalf of owners who chose to hide their identity from players by "fronting" the operation through their subcontractor. Whilst Palace group casinos were offering good service to players, Prime Casino was not, yet it was the same people. This suggests that it was not the subcontractor, but the OWNERS that were causing the problems for players by tying the hands of Palace group support and management so that they could not treat players at Prime casino in the same way they treated the players of the brands they owned.

Perhaps rather than replace Win technologies, you can untie their hands so that they can offer players the same level of service as provided for their in house brands.

 

[Recondite]

Payout

For those who are interested in the outcome, my withdrawal was received in full on the 14th of June. I must say thanks to Gal for helping to make that happen. It wasn't an ideal outcome, and all in all took 17 days to be processed, however at least I did receive my winnings. I was also given $15 AUD free to play with to say sorry. After having not heard anything for around 15 days, I received three emails and phone call from support within 24 hours. It would have been nice to get some of this communication earlier, again, at least it was received.

Again, Gal was extremely helpful and should be thanked. I won't completely write Prime off yet, the games seem to pay very well. In fact, the $1300 I withdrew was actually winnings from the $5 free bet they gave me to join the site! I turned the initial $5 into $1100 very quickly, had to make a deposit to allow me to withdraw, and turned my $50 deposit into a further $300. This is a very good result in my eyes, and is the reason I will be giving Prime another chance with a deposit to see if they can do any better.

Cheers

Recondite

 

[ianbeale]

Hopefully Gal can address my PM as well then please as I have received less than satisfactory service from Mega Casino.