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Non-Bonus Complaint Intertops won't honor letter

chiggerbyte

chiggerbyte

Dormant Account
Joined
Jul 26, 2008
Location
My living room in Oklahoma GreenCountry USA
Hay everyone. I usually don't have a bitch about anyone,,,,BUT
I got a letter from Intertops late last month. It was an invitation to try their casino with a $25 no deposit bonus. The letter came with their casino cd.

I tried mid May to go to the web addy they said I HAD to use to get this bonus, and it just wouldn't go there. So I put it on the back burner,,,no biggie, it was just $25. I thought it would be fun, and since I've not played there before it would be a good chance to check them out. I even came on here and asked everyone if they were an OK place to play. (No I'm not trying to blame any of you):)

Well, today I decided, hay I got that letter, and I loaded the cd way back, so I'll try again. This time it sent me right to the addy and I put the user name they gave me and the temp password. Wouldn't go through. Said one of them was invalid. So I called them.

The lady said, "that bonus is expired". I said, "oh, the letter I have in my hand says it expires May 31, 2009.":confused: She said, "yes, but that bonus has expired. You might want to try our new casino where they are giving a match bonus."

Now ain't that a heck of a deal?! Just seems WRONG to me. Maybe I just don't understand the way of online casinos.? It's not the money, it's the principle of the matter. I have Never had anyone tell me something had expired before the due date. OK, so the milk I bought last week snuck up on me,,but the milk didn't send me a letter.:rolleyes:

Any thoughts on this anyone?
 
chiggerbyte said:
Hay everyone. I usually don't have a bitch about anyone,,,,BUT
I got a letter from Intertops late last month. It was an invitation to try their casino with a $25 no deposit bonus. The letter came with their casino cd.

I tried mid May to go to the web addy they said I HAD to use to get this bonus, and it just wouldn't go there. So I put it on the back burner,,,no biggie, it was just $25. I thought it would be fun, and since I've not played there before it would be a good chance to check them out. I even came on here and asked everyone if they were an OK place to play. (No I'm not trying to blame any of you):)

Well, today I decided, hay I got that letter, and I loaded the cd way back, so I'll try again. This time it sent me right to the addy and I put the user name they gave me and the temp password. Wouldn't go through. Said one of them was invalid. So I called them.

The lady said, "that bonus is expired". I said, "oh, the letter I have in my hand says it expires May 31, 2009.":confused: She said, "yes, but that bonus has expired. You might want to try our new casino where they are giving a match bonus."

Now ain't that a heck of a deal?! Just seems WRONG to me. Maybe I just don't understand the way of online casinos.? It's not the money, it's the principle of the matter. I have Never had anyone tell me something had expired before the due date. OK, so the milk I bought last week snuck up on me,,but the milk didn't send me a letter.:rolleyes:

Any thoughts on this anyone?
Click to expand...

Hello chiggerbyte, is there anyway you could scan that letter and upload it here for us to check out?
 
Chiggerbyte, can you also send a PM to the Intertops rep here on the forum, informing them of this thread, and your problem?

Just click on send a PRIVATE message in their profile. Here's the link:

https://www.casinomeister.com/forums/members/

I'd also like to see the letter Rob.....good idea. I'm wondering if it has anything to do with the new MG announcement re: Intertops? Maybe they could honour the promo in their RTG (Red) casino? Just a thought.
 
scan the letter

hay robwin

I can scan the letter (after I tape it back together). But I AM NOT a computer person. How do I upload the scan? And I suppose I should cover up my user and id they gave me?
Sorry,,,I'm and old woman and now I have a new computer with ugggggggg Vista!!!eek and vista hates me.

I'm not even sure if this is how I reply to your reply. I never have figured that out. I mean, come on....I grew up with pong and pinball machine you could really tilt!! LOL
 
chiggerbyte said:
hay robwin

I can scan the letter (after I tape it back together). But I AM NOT a computer person. How do I upload the scan? And I suppose I should cover up my user and id they gave me?
Sorry,,,I'm and old woman and now I have a new computer with ugggggggg Vista!!!eek and vista hates me.

I'm not even sure if this is how I reply to your reply. I never have figured that out. I mean, come on....I grew up with pong and pinball machine you could really tilt!! LOL
Click to expand...

LOL chiggerbyte, I did too...:thumbsup:

Just scan and save it as a .jpg file on your desktop

Come back in here and click on the "Paper Clip" icon right above where you also see the font styles, sizes etc. etc. and you will be able to upload it from there.

Once you have uploaded then click on the paper clip again from your same post and select that file and it will automatically attach it here...hope that's not too confusing..:)
 
intertops letter is in 1 piece again

Hi
I got the letter taped back together,,as best I could. The people on TV make it look so easy! I scanned it, and saved it as a jpeg. It looks bad until you make it bigger on your screen. Problem is, I truly, honestly have NO IDEA how to get it here, or make it readable without making it big.
I'd be happy to send it to someones email that knows how. I appologise in advance for causing physical pain to those of you that know what you are doing. :) and can't believe I don't know html from (insert image). LOL

Oh, and I will send that message to the rep. Thanks for leading me through the dark on that one.
I didn't want to cause a stink, I just don't like it when people do wrong. How many others did they do the same thing to?
 
chiggerbyte said:
Hi
I got the letter taped back together,,as best I could. The people on TV make it look so easy! I scanned it, and saved it as a jpeg. It looks bad until you make it bigger on your screen. Problem is, I truly, honestly have NO IDEA how to get it here, or make it readable without making it big.
I'd be happy to send it to someones email that knows how. I appologise in advance for causing physical pain to those of you that know what you are doing. :) and can't believe I don't know html from (insert image). LOL

Oh, and I will send that message to the rep. Thanks for leading me through the dark on that one.
I didn't want to cause a stink, I just don't like it when people do wrong. How many others did they do the same thing to?
Click to expand...

Hey, I just private messaged you my email address to sent it to.

EDIT: Send it to either one of us..:)
 
RobWin said:
Hey, I just private messaged you my email address to sent it to.

EDIT: Send it to either one of us..:)
Click to expand...

LMAO Rob....seeing as we're both in stealth mode, I didn't know if you were still around. And then I was gonna PM her my addy, and came to the conclusion that it's simply NOT possible to receive any more penis enlarging spam in my inbox. :laugh:
 
chiggerbyte said:
Hay everyone. I usually don't have a bitch about anyone,,,,BUT
I got a letter from Intertops late last month. It was an invitation to try their casino with a $25 no deposit bonus. The letter came with their casino cd.

I tried mid May to go to the web addy they said I HAD to use to get this bonus, and it just wouldn't go there. So I put it on the back burner,,,no biggie, it was just $25. I thought it would be fun, and since I've not played there before it would be a good chance to check them out. I even came on here and asked everyone if they were an OK place to play. (No I'm not trying to blame any of you):)

Well, today I decided, hay I got that letter, and I loaded the cd way back, so I'll try again. This time it sent me right to the addy and I put the user name they gave me and the temp password. Wouldn't go through. Said one of them was invalid. So I called them.

The lady said, "that bonus is expired". I said, "oh, the letter I have in my hand says it expires May 31, 2009.":confused: She said, "yes, but that bonus has expired. You might want to try our new casino where they are giving a match bonus."

Now ain't that a heck of a deal?! Just seems WRONG to me. Maybe I just don't understand the way of online casinos.? It's not the money, it's the principle of the matter. I have Never had anyone tell me something had expired before the due date. OK, so the milk I bought last week snuck up on me,,but the milk didn't send me a letter.:rolleyes:

Any thoughts on this anyone?
Click to expand...

Is the letter for the GREEN or their new RED casino? I see you're from the USA, and USA players can't sign up for a new GREEN (MGS) account..
 
The lady said, "that bonus is expired". I said, "oh, the letter I have in my hand says it expires May 31, 2009." She said, "yes, but that bonus has expired. You might want to try our new casino where they are giving a match bonus."
Click to expand...

Lady, you might suggest to your employer they should get a calendar. Almost every promo says may be withdrawn by the casino at their discretion or something to that effect. Here in Canada, if you advertise something in print with an expiry date, you have an obligation to honour it until that coupon expiry date.

Online promos can be taken down. Snail mailers should be honoured. Most I get cost the sender over 2 euros to send to me, not including the cd or paper materials. Most of these bonuses do not give the player an edge over the house, just a somewhat less bad edge, or oftimes, a worse edge than a simple cash deposit.

Chances are, the OP really had a favour done to them. If the casino will not honour a printed promotion, do you not think they will pull every possible term out of their *cough* hats to deny your winnings?

Stinks, but I doubt you missed out on a really great deal. It's hard to lose entirely with a free chip, we get a chance for free. But the chance is slim usually (fair enough on the casino's part); why would a casino sabotage itself by alienating a customer they tried so hard to attract. JMO.
 
Jasminebed said:
Lady, you might suggest to your employer they should get a calendar. Almost every promo says may be withdrawn by the casino at their discretion or something to that effect. Here in Canada, if you advertise something in print with an expiry date, you have an obligation to honour it until that coupon expiry date.

Online promos can be taken down. Snail mailers should be honoured. Most I get cost the sender over 2 euros to send to me, not including the cd or paper materials. Most of these bonuses do not give the player an edge over the house, just a somewhat less bad edge, or oftimes, a worse edge than a simple cash deposit.

Chances are, the OP really had a favour done to them. If the casino will not honour a printed promotion, do you not think they will pull every possible term out of their *cough* hats to deny your winnings?

Stinks, but I doubt you missed out on a really great deal. It's hard to lose entirely with a free chip, we get a chance for free. But the chance is slim usually (fair enough on the casino's part); why would a casino sabotage itself by alienating a customer they tried so hard to attract. JMO.
Click to expand...

I also think they should honour it Jazzy, I just don't think they CAN honour it at their Green MG casino. MG's press release the other day stated they were severing ties with Intertops completely, who knows exactly when? But that's why I mentioned their RTG casino....I don't see why they can't honour their mailer at that site.
 
hay winbig

I read about that (no new accts) when I came on asking about Intertops,,right after I got the letter and cd in the mail.
BUT...THEY sent me the letter,, I'm in Oklahoma, and the letter said,"Intertops Casino is pleased to accept all players from Oklahoma and would like to welcome you with a $25 Free Bonus and a $100 match Up Bonus"

I'm sorry I can't remember the person's name that replied,,,I know I was never going to make anything out of the $25, but it was a 'chance' to check out the casino, and $25 of fun for a few minutes. Again, it was the principle of the thing.
I retired from a brick and mortar casino here, and I'll be damned if we Ever screwed people out of a promo we sent out,,and we sent out a LOT. The gaming board would have been ALL OVER US for something like this.

Anyway. I've vented way more than I intended. Originally just wanted to get it off my chest. Thanks to Everyone for listening to an old woman bitch and moan.:)
 
winbig said:
Well, since there's no bonus code listed and it says that it'll appear immediately (RTG can't do this), I assume it was for the GREEN casino, which was a royal **** up by their marketing department for sending it in the first place.

They should still honor it for their RED casino, anyways.
Click to expand...

Yep, totally agree that they should honor it at the RED Casino but they did still accept players from this state as new sign-ups when they sent the letter. It even states that in the first paragraph.
 
RobWin said:
Yep, totally agree that they should honor it at the RED Casino but they did still accept players from this state as new sign-ups when they sent the letter. It even states that in the first paragraph.
Click to expand...

Yes, but with the MG blocks, there's nothing they can do about it. Hell, they even blocked access to my GREEN account until I sent them proof that I wasn't in one of the banned states.
 
winbig said:
Yes, but with the MG blocks, there's nothing they can do about it. Hell, they even blocked access to my GREEN account until I sent them proof that I wasn't in one of the banned states.
Click to expand...

Agreed...:)

The CS lady also stated the wrong facts as well regarding the promotion as what she told the OP definitely does not match up to what the letter states.
 
winbig said:
Yes, but with the MG blocks, there's nothing they can do about it. Hell, they even blocked access to my GREEN account until I sent them proof that I wasn't in one of the banned states.
Click to expand...
That explains my block I guess. I now must reside in the Bluegrass state. So much for the initial security docs. I know, better hush my mouth;)
 
Looks like yet another case of incompetence. CS have no idea, so decide to bluff it, and insult this lady's intelligence by trying to convince her we are past May 30th 2009.

This was (in the letter) a PERSONAL OFFER, not a GENERAL one, so it CANNOT fall under the general rules of ending a promo at any time, well, not for a REPUTABLE business, anyway.

Intertops are in one HELL of a mess, and maybe they have instructed CS NOT to mention ANYTHING about imminent closure of the MG casinos, which in this case makes it impossible to give this lady the proper reason for not honouring the bonus, which is that MGS have stopped them.

I do not think this looks good for Intertops in a wider sense, MGS have made a pretty clear announcement that the relationship has been SEVERED, not adjusted, renegotiated, but SEVERED. WHY are they thus STILL sending out offer for the MGS casinos, without a word about any closure date, which would surely have been the subject of a communication between themselves and MGS. The MGS statement looked like it was MGS imposing the severing of the relationship because Intertops were going back into the US market, which they now have done through launching the RED casino.

I suspect a fiasco to be upcoming, when even NON US players suddenly find their MGS accounts locked, and having to wonder where their money is, even if briefly. If MGS themselves lock the MGS accounts, this might catch out players who have balances still present in the casino, as they may find they cannot move it out using Intertops banking because MGS have locked down the servers. This was the case when Casino Action was locked down by MGS - ALL movements between accounts, comps, and withdrawals were locked down, not just deposits.
 
Aren't we all missing the main point here?

The letter should have NEVER been mailed out to ANYONE that lives in the USA.

MGS hasn't allowed new USA players in months, not even those from the non-banned states.

Remember the Villento fiasco? They tried to start taking new USA players after the ban, and MGS gave them a smackdown.
 
winbig said:
Aren't we all missing the main point here?

The letter should have NEVER been mailed out to ANYONE that lives in the USA.
MGS hasn't allowed new USA players in months, not even those from the non-banned states.

Remember the Villento fiasco? They tried to start taking new USA players after the ban, and MGS gave them a smackdown.
Click to expand...


There are just so many things that "just should never have happened". WHERE IS THE CONTROL?

Rogue affiliates - out of control
Snail mail marketing - out of control


Casinos SHOULD be extra wary of sending such mailers to the USA, particularly when the SENDER often seems to be a USA address.
This could be interpreted as soliciting "money laundering", and "illegal participation in online gambling". It might be a player such as this, deciding to complain to the authorities about this apparent "scam" offer in the post, that draws this to the attention of the authorities.

Soliciting another to commit a criminal act is itself a criminal act, and could still lead the advertiser, not just the marketing company, in trouble.
With snail mail, the offence is provable, because there is a KNOWING element to the fact it has been sent to a US address by the sender. Spammers can at least claim they cannot exclude US email addresses since they cannot determine whether or not they are US email addresses.
 
I think some of you are making a mountain out of a mole hill. If the OP had just PMd the casino rep asking for this bonus, we probably wouldn't be having this conversation.

We all know that Intertops has switched software providers, and this could have been why this offer prematurely expired. It doesn't mean there aren't others offers out there or on the horizon.

FWIW, if this bonus offer was that important, someone could have PMd me and I could have put in a request for a special Casinomeister bonus offer. If you'd like, I'll go ahead and do that - that way EVERYONE can have their bonus :rolleyes:

The casino rep was out of town over the weekend - he even gave me a call on Friday letting me know that there are still a few hiccups - but I can't remember if this one was mentioned - so perhaps he's unaware. Turning this into some evil conspiracy is really a bit over the top IMO.
 
Casinomeister said:
I think some of you are making a mountain out of a mole hill. If the OP had just PMd the casino rep asking for this bonus, we probably wouldn't be having this conversation.

We all know that Intertops has switched software providers, and this could have been why this offer prematurely expired. It doesn't mean there aren't others offers out there or on the horizon.

FWIW, if this bonus offer was that important, someone could have PMd me and I could have put in a request for a special Casinomeister bonus offer. If you'd like, I'll go ahead and do that - that way EVERYONE can have their bonus :rolleyes:

The casino rep was out of town over the weekend - he even gave me a call on Friday letting me know that there are still a few hiccups - but I can't remember if this one was mentioned - so perhaps he's unaware. Turning this into some evil conspiracy is really a bit over the top IMO.
Click to expand...

Pre-maturely expired or not, it should have never been sent to a USA resident in the first place; seeing as how it was for their GREEN casino...
 
winbig said:
Pre-maturely expired or not, it should have never been sent to a USA resident in the first place; seeing as how it was for their GREEN casino...
Click to expand...
Okay - I gotcha now. Is this why everybody is so upset? :p

It should be the sender who wasted a stamp :D
 
So did Chigger get her bonus okay then? Nice lady, and funny to boot.

Good job on helping her with the letter too Rob. I so know how she feels ie. lost around computers sometimes. Somedays opening email is a chore. :laugh:
 
$25 Bonus

Dear "chiggerbyte",

Please do me a favour and send me a PrivateMessage with your Intertops account number or the email-address you have signed up with at Intertops.
I cannot link your CasinoMeister username with your Intertops account.
I will investigate and contact you.

Maybe there was a little misunderstanding that can be solved easily.

Best regards,

Michl
 
Chigger, I posted this for you in post #3 of this thread, but maybe you missed it? Click on the link below which will take you to the rep's profile, then near the top of his profile, you will see a tab that says Contact Info. Click on that and you will see a link that says "Send a Private Message to...." Click there and type your message to him. Only posting this because I know you said you're not computer or forum savvy. :)

https://www.casinomeister.com/forums/members/
 
michlposch said:
Dear "chiggerbyte",

Please do me a favour and send me a PrivateMessage with your Intertops account number or the email-address you have signed up with at Intertops.
I cannot link your CasinoMeister username with your Intertops account.
I will investigate and contact you.

Maybe there was a little misunderstanding that can be solved easily.

Best regards,

Michl
Click to expand...

There is something ELSE that needs clarifying. Have MGS "terminated" the RELATIONSHIP, or merely the MGS (Green) casinos for US players.

I am receiving mailers for the current MGS casinos, and can still log in to them, yet MGS have announced this as a TERMINATION, not merely an enforcement of the ban on new US players, and the banned states.

I'll bet there are many non-US players holding off from playing either Intertops or Royal Joker due to this information contradiction between MGS and yourselves.

From past experience, I would expect MGS to have a date when all accounts are locked, assuming their announcement to be true, yet as a player I have NOT been kept informed of these developments.

I therefore currently see the MGS casinos as "walking dead", and will not deposit there at all, whatever is offered.
 
May 22 bitch about Green Intertops letter to me

Hi all
WOW. I Never dreamed I'd start such a stink! 1st I feel I should apologise to the MEISTER. He seemed a bit miffed over the whole thing. I love this site, because it gives me a sounding board to bitch.
Only other people that play can understand when ya just wanna bitch! Right?
Thanks to Rob for helping me with the letter. UM, Pina, I don't know what will happen. I did send him a PM as you suggested that day, then I just forgot the whole thing. I threw the letter away after I emailed it to Rob so he could post it for me.
I did see the note (thread) JUST TODAY from the casino rep. I sent him a very nice PM thanking him for his concern and gave him all the info I could remember. I jotted the acct# and everything else on the back of the letter, so I lost that info when I tossed it. So we'll see what happens now. I hadn't even looked at it (my bitch session) since the time it happened so now..a month and a half later I just decided to look at what else everyone had to say about it. WOW again. Sorry for raising such a to do! :eek:
BUT, I do thank EVERYONE for your comments and concerns on my behalf.
That's it. Just an update, and a thanks to all, and an apology to the Meister for causing a stir.
Have a great day all.:)

Chiggerbyte
 

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