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Casino Complaint Intertops Red Issues

Discussion in 'Casino Complaints - Non-Bonus Issues' started by darkmatter, Sep 11, 2009.

    Sep 11, 2009
  1. darkmatter

    darkmatter Banned User

    Occupation:
    IT
    Location:
    Space
    I hope someone can perhaps advise on what I should be doing about this. I am a bit stuck as to the best way to handle it especially as they appear to be a casinomeister accredited casino. :confused:

    I have been playing with Intertops for a while now. I have spent over $30k there, plus $20k at Royal Joker (which was owned by them until 1st Sept) and have not made any withdrawals. I am finding that the Real Time Gaming software is not exactly fair, and have even had another RTG casino operator tell me the software is very 'streaky'... I think this means that you could spend a fortune and not win, but you could also hit it very lucky and win big.

    I threw a mini-tantrum on 4th Sept and told them I revoke my authority for them to debit my credit card, and to permanently close the account. I did this via their chat system. The operator confirmed they had accepted that and they would close my account and remove my card details from their system.

    I later found out this was untrue. They didn't close the account, but instead gave me a large bonus, so despite my better judgement, I deposited more funds. I eventually won a bit, and went to withdraw $10,000. I spoke to a chat operator who said all was well, so I went ahead and did it. I then spoke to another operator, and asked them to lock the withdrawal so that I could not reverse it. Now, after what I spent with them, I would have expected this to be done, but it was not only NOT locked, but I didn't even need to reverse the withdrawal in order to continue to use those funds! I would have thought every casino that was accredited should be required to lock the withdrawal or the account on demand. I have played at other RTG casinos such as Buzzluck, and they lock the withdrawal straight away on demand, plus you have to reverse it first in order to play with those funds.

    So, stupid me (and yes, I DID do it!) used the winnings and lost very, very quickly (in about 2 hours) :mad:. This left me with nothing. I complained to the VIP Manager, who said she would find out why the operator did not lock the withdrawal on my request, but I never heard back from her. It seems that they are happy for a high-roller to win, then lose back, their winnings, without the need to apply any system that is designed to protect the player. Yeah, I know that is sour grapes, but seriously, with my spend, I would have expected them to lock the withdrawal, or at least add a process in order to reverse it.

    I eventually gave up playing, but the darndest thing happened.... now, this was after I provided a scan of both the front and back of my cards... about $14,070 worth of transactions were debited from my card WITHOUT my authority! Without me performing the transactions! They told me that I had some large bonuses and the amounts that went into my account were the 'bonuses' they were offering. I think that I made a massive mistake because I should have blanked out my CVV2 code in my scans (I know, duh, right!). I spend about $350-500k per annum at various sites, so it wasn't too massive a hit, but I'm really quite pissed off about it. How can they take the liberty of processing transactions I didn't authorise? They had given me bonuses (50% of my deposits) along the way, and it seems to me that they felt they had some sort of right to recover the bonuses they gave me by debiting my card for them! :mad:

    I am really surprised by their actions, and perhaps they saw me coming from a mile away, but as they are accredited, I really had no thoughts that they would dupe me.

    Another thing is that now they have actually closed my account after I complained about this! Pity they didn't do so when I actually demanded that they permanently close the account!

    What should I do? I feel like flying over there and dealing with it in person, I'm just so angry about this. I have all the names and locations of their senior management, and with what has happened, it would be worth it for me to fly over and get this sorted out. I also spoke to the bank, and I have a strong case for disputing the transactions, but then this will see me blacklisted everywhere, I am sure.

    I'm just so disappointed that after showing a good deal of loyalty, including over $30k spent with them without any withdrawals, they would do this! I had heard nothing negative about this casino until my own experience, and I wonder if it's got to do with this casino rarely having high-rollers playing there.

    Anyway, any ideas would be greatly appreciated.
     
  2. Sep 11, 2009
  3. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    Hi darkmatter and welcome to the forum.

    Call me a skeptic but I have a hard time believing a casino would authorize $14,070 worth of deposits without your knowledge, especially an accredited one.....
     
  4. Sep 11, 2009
  5. darkmatter

    darkmatter Banned User

    Occupation:
    IT
    Location:
    Space
    Well, put it this way... I didn't press any buttons or perform any actions, and the amounts were not credited to my account but then they mysteriously applied 'bonuses' to my account for about the same amounts. They sent me email after email, telling me what bonuses I was getting. As far as being a skeptic, yeah, considering their accreditation, I would be a skeptic too, and that is why I have trusted them with over $30k of my money! I would not have expected it to happen in a million years, but unfortunately for me, it IS happening!

    They even did 3 transactions after the account was fully closed! I spoke to my bank about it, and forwarded them the emails, along with their email that they had closed the account. They can see the transactions occured after the closure. The bank is satisfied that either the casino or their payment processor (which seems to be owned by the group) is doing something they should not be doing, but I am now just waiting on what the upshot of it all is.

    The thing is, all of this shenanigans happened after I complained about one of their staff being very rude in chat (just being obnoxious)... I can't help but wonder if it might just be the actions of this staff member (if that's even possible).

    Either way, the bank will find out the facts.
     
  6. Sep 11, 2009
  7. catrina m

    catrina m Senior Member PABaccred

    Occupation:
    service
    Location:
    US of A
    Fly over, put them on youtube, and link it here!
     
  8. Sep 11, 2009
  9. darkmatter

    darkmatter Banned User

    Occupation:
    IT
    Location:
    Space
    That's not a bad idea at all! I think for the amount, it is worth doing, if nothing else it will at least name and shame them. It's one thing to say what has happened, it would be another thing entirely to actually show their reactions when I bail them up and challenge them about it. At the very least, everyone can see the people behind a casino.
     
  10. Sep 11, 2009
  11. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    1 person likes this.
  12. Sep 11, 2009
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    1 person likes this.
  14. Sep 11, 2009
  15. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    This is one that I hope we get to hear the outcome/explanation of. IF the OP has stated the facts correctly and as they occurred. I understand mistakes happen, even banking errors...but 14K worth? Once all is sorted through, and hopefully resolved..can we get an update?
     
  16. Sep 11, 2009
  17. slotplayer

    slotplayer Webmeister webmeister

    Occupation:
    webmaster
    Location:
    USA
    not sure how true it is, but my bank rep had told me that merchants have up to 1 year to put the charge through.

    has anyone else ever heard this from their bank?
     
  18. Sep 11, 2009
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well, I've just been in contact with the casino and - as usual - there is another side of the coin.

    This is our old buddy Communic8 http://www.casinomeister.com/forums/members/communic8.html

    Do a search on some of his postings and you'll see what a psycho this guy is.

    The casino sent me a number of chat transcripts and emails from this person that are full of death threats - like the following:

    And more...
    It goes on and on...

    We've dealt with this guy before, and so have a number of members and casino rep. Pretty disgusting.
     
    8 people like this.
  20. Sep 11, 2009
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    OH MY GOD!!!!

    I never thought we'd see this guy here again. I don't even think anyone can access those threads anymore Bryan, which is probably just as well. Without a word of a lie, I thought of him the other day....no idea why. But he just popped into my head out of the blue. Probably thinking of the biggest assholes that have ever come through this forum.

    Wow....didn't think I could be shocked anymore..but ya got me. :D
     
  22. Sep 11, 2009
  23. Intertops

    Intertops Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Antigua
    Intertops is a reputable company therefore, we will not be responding to this posting directly, however, we are more than willing to supply all documentations of this account to the Kahnawake Gaming Commission for their judgment in this case.

    Yours sincerely,
    Intertops Management
     
    1 person likes this.
  24. Sep 11, 2009
  25. ramones70

    ramones70 Quit Gambling

    Occupation:
    Teacher
    Location:
    Sweden

    I bet you are reputable, but Kahnawake Gaming Commission is a joke. I wouldn't take any decision from them seriously.
     
  26. Sep 13, 2009
  27. JHV

    JHV <a href="http://www.casinomeister.com/meister_awar

    Occupation:
    Losing a Poker Bankroll on House Edge
    Location:
    Perennial Traveler
    lol I'm too scared to say anything. um...yea. wow.
     
  28. Sep 13, 2009
  29. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Ha ha... :laugh:

    Don't be askeered....you weren't on my list. It's a short one anyway. :D
     
    1 person likes this.
  30. Sep 13, 2009
  31. slotheadlizard

    slotheadlizard Senior Member

    Occupation:
    Movie mercandiser/Researcher
    Location:
    The Nati USA
    What did he do?

    Man I am so gullible(?spelling). The whole time I was thinking how terrible, they gave him a bonus, then charged him for it? Wow. Lesson learned, always two sides. JHV you are lucky you kept a copy of that infamous chat, otherwise many would have not believed the story. That truth was certainly stranger than fiction.
    Anyway, members from back then, what did he do. Its no longer available.
     
  32. Sep 13, 2009
  33. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    You have to click on his profile and you can find all post by him. I've only read one so far. Seems like he was not happy with intercasino then and that was 3 years ago.
     
    1 person likes this.
  34. Sep 13, 2009
  35. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    That's only a few of his posts Gloria. This guy was one of the biggest wingnuts I've ever seen on any forum, anywhere...in years of posting on different forums.

    Those chats that Bryan posted on the previous page with the death threats, etc? Take those and multiply them tenfold, over about twenty pages of posts. The posts are no longer available, as the thread(s) were locked, and moved to the now defunct (and no longer visible) Wild Cards section. But it was something else.

    And it wasn't just Intercasino...it was most casinos, and most people.
     
    1 person likes this.
  36. Sep 13, 2009
  37. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    Ok thanks Pina...I was beginning to think what is all the hoopla about. I don't believe I want to read that if it was 10 times worse than what he said in that chat session which in itself is unbelievable.
     

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