Slippery Pete
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- Jun 13, 2009
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- US
Is there an active Intertops Red (US) casino rep on Casinomeister?
Intertops Red - Casino Rep?
- Thread starter Slippery Pete
- Start date
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- Apr 18, 2009
- Location
- Sweden
I found this one and he was in here 10 days ago so try him 
https://www.casinomeister.com/forums/members/17702/
https://www.casinomeister.com/forums/members/17702/
Slippery Pete
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- Jun 13, 2009
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- US
Thanks. I PM'd that rep yesterday, but haven't heard back yet. Was just curious about tracking a withrdrawal. It doesn't look like a lot of people on Casinomeister play there. I've been using them over the years because they have a sportsbook, but it's been years since I requested a withdrawal. I posted this in another thread, but this is what I've found out so far about withdrawing from Intertops:
-They say the fastest method is the Cardpay option.
-They wait 4 business days to process any type of withdrawal request (money stays in your account).
-You won't receive any notification that the request was received, or be able to track the status of your withdrawal, without contacting them.
-So you if you make a withdrawal on a Friday, they won't "process" it until the following Thursday. And then you have to wait for however long the method you chose takes.
-Based on what their chat tells me, with the CardPay option, if you make a withdrawal on a Friday, the earliest you might receive is 2 Monday's later (so, at the very least 10 days).
Hope this is helpful to some people. I know personally, it helps to know what to expect when making withdrawals.
*One thing that scares me that I just though of: Chat told me after the withdrawal is processed, it will take 48 "business hours" for the Cardpay transaction to be completed. They define business hours as 8-5pm EST I believe. I hope that doesn't mean 5.5 additional days (9 "business" hours a day). I'll post results here (hopefully next week sometime).
-They say the fastest method is the Cardpay option.
-They wait 4 business days to process any type of withdrawal request (money stays in your account).
-You won't receive any notification that the request was received, or be able to track the status of your withdrawal, without contacting them.
-So you if you make a withdrawal on a Friday, they won't "process" it until the following Thursday. And then you have to wait for however long the method you chose takes.
-Based on what their chat tells me, with the CardPay option, if you make a withdrawal on a Friday, the earliest you might receive is 2 Monday's later (so, at the very least 10 days).
Hope this is helpful to some people. I know personally, it helps to know what to expect when making withdrawals.
*One thing that scares me that I just though of: Chat told me after the withdrawal is processed, it will take 48 "business hours" for the Cardpay transaction to be completed. They define business hours as 8-5pm EST I believe. I hope that doesn't mean 5.5 additional days (9 "business" hours a day). I'll post results here (hopefully next week sometime).
Slippery Pete
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- Jun 13, 2009
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- US
I heard back from the Intertops rep on Wednesday. This is Intertops' withdrawal process:
"Request submitted on Mondays are processed on Thursdays.
Request submitted on Tuesdays are processed on Fridays.
Request submitted on Wednesdays are processed on Mondays.
Request submitted on Thursdays are processed on Tuesdays.
Request submitted on Fridays, Saturdays and Sundays are processed on Wednesdays.
No processing of payouts on the weekend (Saturdays and Sundays).
There is a 48hrs pending period (business days only) after the pending period withdrawal are processed within 24-48hrs."
Still waiting on mine from last Friday. I'll update when I get it.
"Request submitted on Mondays are processed on Thursdays.
Request submitted on Tuesdays are processed on Fridays.
Request submitted on Wednesdays are processed on Mondays.
Request submitted on Thursdays are processed on Tuesdays.
Request submitted on Fridays, Saturdays and Sundays are processed on Wednesdays.
No processing of payouts on the weekend (Saturdays and Sundays).
There is a 48hrs pending period (business days only) after the pending period withdrawal are processed within 24-48hrs."
Still waiting on mine from last Friday. I'll update when I get it.
Slippery Pete
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- Jun 13, 2009
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- US
Kinda disappointed in Intertops at this point. They said my withdrawal was processed on Wednesday, so I should receive it in 48 hrs.
Still not here 3 days later. Chat says to take it up with my card issuer......
When I did Cardpay at All Star Slots it was processed on Thursday and received on Sunday (even though Monday was a bank holiday)
I guess if its not in my bank tomorrow, all I can do is "officially" worry....
Still not here 3 days later. Chat says to take it up with my card issuer......
When I did Cardpay at All Star Slots it was processed on Thursday and received on Sunday (even though Monday was a bank holiday)
I guess if its not in my bank tomorrow, all I can do is "officially" worry....
Slippery Pete
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- Jun 13, 2009
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- US
I'm going to keep live blogging this. Hopefully this is helpful info for some people.
Today, the Intertops rep changed the expected waiting time after processing a Cardpay withdrawal to 5-7 days. This is after telling me 48 hours 4 days ago.
I can provide the emails if they choose to argue.
They say this is their fastest method of withdrawal.
At this point, I have to assume 5-7 days means at least 7-10. That would bring their fastest withdrawal time up to at least 2 and a half weeks.
I'll keep updating so there is an accurate account on record.
Today, the Intertops rep changed the expected waiting time after processing a Cardpay withdrawal to 5-7 days. This is after telling me 48 hours 4 days ago.
I can provide the emails if they choose to argue.
They say this is their fastest method of withdrawal.
At this point, I have to assume 5-7 days means at least 7-10. That would bring their fastest withdrawal time up to at least 2 and a half weeks.
I'll keep updating so there is an accurate account on record.
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
Intertops' fastest withdrawal option= 11 days and counting.
Slippery Pete
Newbie member
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- Jun 13, 2009
- Location
- US
Onto day 13...
Slippery Pete
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- Jun 13, 2009
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- US
So today, Intertops changed their website to say 3-7 days for Cardpay withdrawals, instead of the 48 hours they were previously advertising. I'm on day 12.
They emailed me yesterday to tell me my withdrawal was processed and the funds were sent to a Visa card last Wednesday. The only problem is, my card is a Mastercard....I'm hoping this is just more sub-par support, but I'm really starting to worry about this. For some reason, their support is only available 8-5 EST, so I have to keep waiting to find out what the deal is. I can't imagine a withdrawal going worse than this.
They emailed me yesterday to tell me my withdrawal was processed and the funds were sent to a Visa card last Wednesday. The only problem is, my card is a Mastercard....I'm hoping this is just more sub-par support, but I'm really starting to worry about this. For some reason, their support is only available 8-5 EST, so I have to keep waiting to find out what the deal is. I can't imagine a withdrawal going worse than this.
Slippery Pete
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- Jun 13, 2009
- Location
- US
Chat transcript
Christian: How may I assist you?
you: Your VIP support told me they processed my withdrawal to a VISA card ending in 0730 on Wednesday 10/29....That card is a Mastercard, not a Visa. I need some proof that the withdrawal was processed please. It's been 12 days since I requested it.
Christian: sorry but I have to forward your case to our payment team who will give you an update via e-mail as soon as possible
Christian: How may I assist you?
you: Your VIP support told me they processed my withdrawal to a VISA card ending in 0730 on Wednesday 10/29....That card is a Mastercard, not a Visa. I need some proof that the withdrawal was processed please. It's been 12 days since I requested it.
Christian: sorry but I have to forward your case to our payment team who will give you an update via e-mail as soon as possible
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
Situation goes from bad to worse....
On the brink of losing it now....I asked Intertops to call me to clear up why they said they sent my withdrawal to a VISA instead of my Mastercard. An hour or so later, a UK rep called me. I was hoping the response would be "Oh, the VIP support rep mis-typed. We sent it to your Mastercard ending in 0730...not a Visa." That was not the response I got. I'll try to make this clear:
Intertops rep (after intros): "Well, as you know (?) we were using a new withdrawal service called Cardpay, and there was a glitch in the system that caused your money to be sent to the wrong card. We have been waiting for a reversal of funds to get the money back, so we can send a new withdrawal to the appropriate card, but it doesn't look like we have gotten our money back yet, so we have to keep waiting. You see, some people have multiple cards that they deposit with..." She went on to say that "You're saying you do not have a card that ends in 0730?" I stopped her.
Me: "I do have a card that ends in 0730. It's a Mastercard. Not a Visa as your rep said the money was sent to. All I wanted to do was confirm where you sent my money. I was hoping the rep who emailed me made a mistake."
Intertops rep:"Oh, yes, that's probably what happened. The rep made a mistake."......"Have you checked your card to see if you received the money? (?!??!)"
Me: "Have you reversed my withdrawal now?!"
Intertops rep (starting to panic): "Oh---I'll have to check the system....you see, I'm just taking this over for someone else....I'll have to get back to you."
Me:..............................!!!!!!
Regardless of the fact that their planned response was just to call and lie to me, now I have to worry that they've simply reversed my withdrawal without looking into my question or contacting me first to confirm?!?!
I'm at a loss for words at this point. Will continue to update....
On the brink of losing it now....I asked Intertops to call me to clear up why they said they sent my withdrawal to a VISA instead of my Mastercard. An hour or so later, a UK rep called me. I was hoping the response would be "Oh, the VIP support rep mis-typed. We sent it to your Mastercard ending in 0730...not a Visa." That was not the response I got. I'll try to make this clear:
Intertops rep (after intros): "Well, as you know (?) we were using a new withdrawal service called Cardpay, and there was a glitch in the system that caused your money to be sent to the wrong card. We have been waiting for a reversal of funds to get the money back, so we can send a new withdrawal to the appropriate card, but it doesn't look like we have gotten our money back yet, so we have to keep waiting. You see, some people have multiple cards that they deposit with..." She went on to say that "You're saying you do not have a card that ends in 0730?" I stopped her.
Me: "I do have a card that ends in 0730. It's a Mastercard. Not a Visa as your rep said the money was sent to. All I wanted to do was confirm where you sent my money. I was hoping the rep who emailed me made a mistake."
Intertops rep:"Oh, yes, that's probably what happened. The rep made a mistake."......"Have you checked your card to see if you received the money? (?!??!)"
Me: "Have you reversed my withdrawal now?!"
Intertops rep (starting to panic): "Oh---I'll have to check the system....you see, I'm just taking this over for someone else....I'll have to get back to you."
Me:..............................!!!!!!
Regardless of the fact that their planned response was just to call and lie to me, now I have to worry that they've simply reversed my withdrawal without looking into my question or contacting me first to confirm?!?!
I'm at a loss for words at this point. Will continue to update....
Slippery Pete
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- Jun 13, 2009
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- US
Forgot to add. A different rep called me about 20 minutes later (probably in reference to the chat). She had no record of the first person calling me. Seemed shocked that someone else had called. She tells me they did process the withdrawal to my Mastercard (not someone else's Visa). I don't have any proof of that---just her word. She told me to contact them again if I don't have my money by Friday.
So that will be officially 2 weeks from request and a week and a half from "processing" (plus however much longer, after it doesn't show up this Friday)...
So that will be officially 2 weeks from request and a week and a half from "processing" (plus however much longer, after it doesn't show up this Friday)...
- Joined
- Sep 18, 2013
- Location
- Florida, USA
If it make you feel any better I have withdrawn from Intertops several times and they have always paid me.
I use wire transfer and I found them to be very slow to process but it does get there eventually. The 48 hour pending thing is really annoying and I don't play there much because of the slow payments.
I have a low tolerance for this kind of BS especially when there are places that pay so much faster.
I use wire transfer and I found them to be very slow to process but it does get there eventually. The 48 hour pending thing is really annoying and I don't play there much because of the slow payments.
I have a low tolerance for this kind of BS especially when there are places that pay so much faster.
Slippery Pete
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- Jun 13, 2009
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- US
Thanks. I know this thread looks crazy with all these posts, but I've searched the web as much as I could and there's nothing on this, so hopefully some people can find this helpful at some point in the future.
I'm a little worried about what happens next after my money doesn't come this week, but I'll keep an accurate record in this thread, so people can reference it going forward. If nothing less, this makes me more appreciative of the support that groups like Club World provide. It will be satisfying to close my decade+ old account with Intertops once this is over with.
I'm a little worried about what happens next after my money doesn't come this week, but I'll keep an accurate record in this thread, so people can reference it going forward. If nothing less, this makes me more appreciative of the support that groups like Club World provide. It will be satisfying to close my decade+ old account with Intertops once this is over with.
Slippery Pete
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- Jun 13, 2009
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- US
Nope.
Slippery Pete
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- Jun 13, 2009
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- US
So Intertops says they don't know where my money is, and tomorrow we get to start an "immediate investigation".....the saga continues.
- Joined
- Feb 17, 2012
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- cyber space
.
LOL, So they mess up and you have to pay
You shouldn't have to wait until THEY have gotten the money back from the processor, they should just send you the money to the correct card, it's not your problem that they messed up.
If the rep can't help you then i would advise you to Link Outdated / Removed seeing as Intertops is accredited.
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
Yeah, it sounded pretty silly when she was saying it. The thing about that call, though, is that it was just a lie. It's difficult to explain succinctly, but they replied to an email I sent to tell me my withdrawal was processed to a Visa ending in XXXX. I emailed back to say, "you mean Mastercard right?". Instead of saying, "yes, that's what we meant." They called me with that story. 20 minutes later, a completely different rep (who had no knowledge of the previous call), called me and said the emailer had just made a typo, and the withdrawal was "processed" to my Mastercard.
Anyway, tomorrow is day 14 of the "Cardpay" withdrawal process. They say they won't look into the whereabouts of my withdrawal until after tomorrow, which means Monday. That's when the "immediate investigation" begins.
Anyway, tomorrow is day 14 of the "Cardpay" withdrawal process. They say they won't look into the whereabouts of my withdrawal until after tomorrow, which means Monday. That's when the "immediate investigation" begins.
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
I was right. They just emailed me to tell me they never processed my withdrawal from 2 Friday's ago. This is why they refused to show me any proof, although I repeatedly requested. Beyond words.
Slippery Pete
Newbie member
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- Jun 13, 2009
- Location
- US
Not sure how to PAB, but I'll read up on it. Don't know if this qualifies.....I've been asking for proof that my withdrawal was processed all week (as soon as things started getting fishy). They wouldn't provide anything other than to say, "sure it was!" (more or less)....Until about an hour and a half ago, that is.
Here is the email from Intertops this evening (dots added to save space):
"We sincerely regret that there have been issues with your recent payout. Of course, in this line of business, things do not always run as smoothly as we anticipate regarding fund transfers....
Unfortunately, there has been a slight technical issue with the CardPay payout process......However, please be advised that we were not aware of this delay when your payout was first requested and processed. As you may realize there are certain points during the processing which are beyond our control. We instigate the payment on our end and the process continues. It is only after a certain time that we find out whether the whole transaction completed.
We sincerely apologize for any disappointment and inconvenience caused.
Thank you for your kind understanding and patience.
Have a great day!"
Here is the email from Intertops this evening (dots added to save space):
"We sincerely regret that there have been issues with your recent payout. Of course, in this line of business, things do not always run as smoothly as we anticipate regarding fund transfers....
Unfortunately, there has been a slight technical issue with the CardPay payout process......However, please be advised that we were not aware of this delay when your payout was first requested and processed. As you may realize there are certain points during the processing which are beyond our control. We instigate the payment on our end and the process continues. It is only after a certain time that we find out whether the whole transaction completed.
We sincerely apologize for any disappointment and inconvenience caused.
Thank you for your kind understanding and patience.
Have a great day!"
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
I'll try to recap. People can find more detail by reading through the thread:
This is tough to keep brief, but I want to lay out an accurate depiction for current Intertops players or people considering playing there. I'm in the US fwiw. Had an account with them for several years (I don't know how many). It's been years since my last withdrawal.
-Requested a withdrawal via "Cardpay" on Friday 10/24. This option is similar to PayMyCard, or -Cardforce where your withdrawal is refunded to your debit//credit card.
-Their site says 48 hours for this option
-After contacting Intertops a day later to check on my withdrawal, they tell me it takes 4 business days to process any type of withdrawal
-I continue to contact daily for updates as the money is still in my account, and I've never received an email from Intertops (unless I deposit of course)
-They eventually reply on Wednesday the 29th to let me know the withdrawal has been processed. (I assume to have my money within 48 hours)
-A few days later, they change their site to say 3-7 business days for the Cardpay option
-Support tells me 5-7 business days is the timeframe
-I start emailing daily for updates after 3 business days.
-On 11/4 I ask for proof my withdrawal was processed.
-They tell me it was sent to a Visa on 10/29. My card is a Mastercard.
-I email and leave a message and try chat to find out if that was a mistake
-Someone from support calls me to tell me there was a "glitch" in the Cardpay system, causing them to send my money to the wrong card. They say they reversed it, and were waiting for the money to come back to them, but it hasn't come yet, so they can't send me my money...to my card.
-A different support person calls me 20 minutes later (with no knowledge of the first call), and tells me the withdrawal was processed to my Mastercard on the 29th
-I don't know what to believe.
-I keep asking for proof daily, so I can see that a transaction was initiated. They tell me its out of their hands and to check with my card issuer.
-I do that. My card issuer sees no pending transactions
-I tell Intertops this on 11/5. They tell me to be patient. They say that on Friday the 7th, they will start an "immediate investigation". But the "investigators" don't work on the weekend, they say.
-they stop replying to me.
-At around 5pm EST on 11/6 they finally reply to tell me they never sent my withdrawal, but they'll do it now. They blame Cardpay, and tell me to have a "great day!". They say it will take 3-7 business days to hit my card.
-I respond to tell them they should overnight my money or send a bank wire, as this is their fault, not mine.
-they say "no."
-It's 7pm on 11/6 after just going through this. I know I won't see my money or any attempts at resolution next week. Feeling pretty helpless.
This is tough to keep brief, but I want to lay out an accurate depiction for current Intertops players or people considering playing there. I'm in the US fwiw. Had an account with them for several years (I don't know how many). It's been years since my last withdrawal.
-Requested a withdrawal via "Cardpay" on Friday 10/24. This option is similar to PayMyCard, or -Cardforce where your withdrawal is refunded to your debit//credit card.
-Their site says 48 hours for this option
-After contacting Intertops a day later to check on my withdrawal, they tell me it takes 4 business days to process any type of withdrawal
-I continue to contact daily for updates as the money is still in my account, and I've never received an email from Intertops (unless I deposit of course)
-They eventually reply on Wednesday the 29th to let me know the withdrawal has been processed. (I assume to have my money within 48 hours)
-A few days later, they change their site to say 3-7 business days for the Cardpay option
-Support tells me 5-7 business days is the timeframe
-I start emailing daily for updates after 3 business days.
-On 11/4 I ask for proof my withdrawal was processed.
-They tell me it was sent to a Visa on 10/29. My card is a Mastercard.
-I email and leave a message and try chat to find out if that was a mistake
-Someone from support calls me to tell me there was a "glitch" in the Cardpay system, causing them to send my money to the wrong card. They say they reversed it, and were waiting for the money to come back to them, but it hasn't come yet, so they can't send me my money...to my card.
-A different support person calls me 20 minutes later (with no knowledge of the first call), and tells me the withdrawal was processed to my Mastercard on the 29th
-I don't know what to believe.
-I keep asking for proof daily, so I can see that a transaction was initiated. They tell me its out of their hands and to check with my card issuer.
-I do that. My card issuer sees no pending transactions
-I tell Intertops this on 11/5. They tell me to be patient. They say that on Friday the 7th, they will start an "immediate investigation". But the "investigators" don't work on the weekend, they say.
-they stop replying to me.
-At around 5pm EST on 11/6 they finally reply to tell me they never sent my withdrawal, but they'll do it now. They blame Cardpay, and tell me to have a "great day!". They say it will take 3-7 business days to hit my card.
-I respond to tell them they should overnight my money or send a bank wire, as this is their fault, not mine.
-they say "no."
-It's 7pm on 11/6 after just going through this. I know I won't see my money or any attempts at resolution next week. Feeling pretty helpless.
- Joined
- Sep 16, 2003
Hi Pete-
I am not a patron of the online casino you played, however I can confirm that I have been told by another casino's rep there definitely were issues. The establishments were not made aware by their processors and had to find out on their own by pressing them. In my situation, I am on my 8th business day. My rep has said the processor states 3-5 more business days, though she is doing her best to have mine prioritized. I personally haven't had this experience in a very long time, almost two years.
***edited to add-
Your casino is accredited here. I think this is a situation where we have to do our best to be patient and hope this is resolved sooner rather than later. I know it's a crappy experience.
Christine
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
Looks like they've cut off communication with me. Last night, they asked me to wait until they contacted me this morning because their "payments manager" wasn't available last night. Now they won't even reply to tell me to keep waiting....as far as I can tell, no withdrawal has been processed since I requested in on 10/24...
- Joined
- Sep 18, 2013
- Location
- Florida, USA
These guys pay slow. Today is technically business day 7 in their language.
You requested on 10/24. Now you must wait 48 hrs ( working day ) before they even look at you.
They process on 10/29 so 10/30 is day 1 today is day 7.
Patience is not a thing that I or any other gambler are well known for. I suggest you just take a deep breathe. Enjoy your weekend and don't stress about this. You will probably have the money bu the middle of next week.
Places that make you wait 48 hrs or even 24 hrs before processing absolutely suck IMO. They are the scum of the earth but they get away with it because that's how everyone does it.
God forbid someone like Tropica comes along and pays USA players the next day and rocks the boat........
You requested on 10/24. Now you must wait 48 hrs ( working day ) before they even look at you.
They process on 10/29 so 10/30 is day 1 today is day 7.
Patience is not a thing that I or any other gambler are well known for. I suggest you just take a deep breathe. Enjoy your weekend and don't stress about this. You will probably have the money bu the middle of next week.
Places that make you wait 48 hrs or even 24 hrs before processing absolutely suck IMO. They are the scum of the earth but they get away with it because that's how everyone does it.
God forbid someone like Tropica comes along and pays USA players the next day and rocks the boat........
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
Thanks Googo. I'll be the first to admit being impatient
. Originally I just made this to get more info on their payout process (even though I've been with them for years, it's been a loooong time since my last wd). I couldn't find any on their site. All it said was 48 hours next to the Cardpay option (they've since changed that to 3-7 days). For other people's info, there's a 2 biz day "pending period" followed by a 2 biz day "processing period" (after those 2 periods, the money comes out of your account). For me, that would have been 10/29. In this case, they found out 6-7 biz days later, that the withdrawal was processed "unsuccessfully" (they say dues to an error on Cardpay's behalf). I can't confirm who made the error---to me it seems strange they wouldn't find out about it until 6-7 biz days later. Nevertheless, that's what has happened. The main two things that bothered me, were:
a. The lie (when they called me and said they sent it to the wrong card, and weren't able to send my withdrawal to me until they reversed the one they supposedly sent to the wrong card----None of that ever happened, btw.)
b. And, I feel like they might have seen the error sooner if they simply honored my request to see some proof that the withdrawal was processed successfully (to my Mastercard, not to a Visa as they said).
Honestly, if they would have laid out the full process clearly the first time I asked (and everything went as planned), I would have had no reason to be suspicious and feel like I needed to keep checking in.
To your point, good casinos make it difficult on casinos that can't process withdrawals quickly (or don't communicate what to expect).
When I used, what I thought was the same WD option with All Star Slots, Karolina was more than helpful and reassuring. She under-promised and over-delivered. I don't feel terrible expecting everyone to treat customer's like that, but I know she is the exception to the rule. In that example. Karolina told me my WD was processed on a Thursday, and it hit my card on Saturday at midnight (even though there was a bank holiday on Monday, and they told me not to expect my money until the following Wed. or Thurs. at best).
. Originally I just made this to get more info on their payout process (even though I've been with them for years, it's been a loooong time since my last wd). I couldn't find any on their site. All it said was 48 hours next to the Cardpay option (they've since changed that to 3-7 days). For other people's info, there's a 2 biz day "pending period" followed by a 2 biz day "processing period" (after those 2 periods, the money comes out of your account). For me, that would have been 10/29. In this case, they found out 6-7 biz days later, that the withdrawal was processed "unsuccessfully" (they say dues to an error on Cardpay's behalf). I can't confirm who made the error---to me it seems strange they wouldn't find out about it until 6-7 biz days later. Nevertheless, that's what has happened. The main two things that bothered me, were:a. The lie (when they called me and said they sent it to the wrong card, and weren't able to send my withdrawal to me until they reversed the one they supposedly sent to the wrong card----None of that ever happened, btw.)
b. And, I feel like they might have seen the error sooner if they simply honored my request to see some proof that the withdrawal was processed successfully (to my Mastercard, not to a Visa as they said).
Honestly, if they would have laid out the full process clearly the first time I asked (and everything went as planned), I would have had no reason to be suspicious and feel like I needed to keep checking in.
To your point, good casinos make it difficult on casinos that can't process withdrawals quickly (or don't communicate what to expect).
When I used, what I thought was the same WD option with All Star Slots, Karolina was more than helpful and reassuring. She under-promised and over-delivered. I don't feel terrible expecting everyone to treat customer's like that, but I know she is the exception to the rule. In that example. Karolina told me my WD was processed on a Thursday, and it hit my card on Saturday at midnight (even though there was a bank holiday on Monday, and they told me not to expect my money until the following Wed. or Thurs. at best).
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
In all fairness, I want to keep blogging this process until its over.
So, if the process would have went as planned, the turn around time from WD request to money in hand would have been 14 calendar days. It didn't go as planned, obv, so Intertops tells me they processed my withdrawal last night (Thursday, the 6th). I still don't have a way to prove this. I'll assume it did, and assume the new "worst case" scenario would be receiving my money sometime on 11/17/14 (I still haven't been told what time of day they are processed, so I'll assume its once a day, at midnight EST). So 24 days.
I will say, aside from the lie, and although I didn't get answers to all of my questions, the tone of Intertops's support remained professional (albeit canned/robotic, but professional).
They did not accept my request to wire or overnight my funds (which I made yesterday--day 1) after they told me there actually was a technical issue "with Carpay" and we would have to start the withdrawal process over again.
***For the record, that's all I asked for. I said, "This your fault, not mine. Please overnight my funds, or send a wire transfer to resolve this."***
They got back to me about an hour ago, and said they went ahead and processed the Cardpay withdrawal for the 2nd time last night. If there are no "technical issues" this time, I get my withdrawal in 3-7 business days. If I don't, they say they have an "alternative plan" to send me my money (but they didn't tell me what that is). They said they would also credit my sportsbook account with a "no-rollover" bonus as a consolation.
I will update/recap with what happens next. *Finger crossed* the next post will be sometime next week, saying "I received my money."
To be continued.....
So, if the process would have went as planned, the turn around time from WD request to money in hand would have been 14 calendar days. It didn't go as planned, obv, so Intertops tells me they processed my withdrawal last night (Thursday, the 6th). I still don't have a way to prove this. I'll assume it did, and assume the new "worst case" scenario would be receiving my money sometime on 11/17/14 (I still haven't been told what time of day they are processed, so I'll assume its once a day, at midnight EST). So 24 days.
I will say, aside from the lie, and although I didn't get answers to all of my questions, the tone of Intertops's support remained professional (albeit canned/robotic, but professional).
They did not accept my request to wire or overnight my funds (which I made yesterday--day 1) after they told me there actually was a technical issue "with Carpay" and we would have to start the withdrawal process over again.
***For the record, that's all I asked for. I said, "This your fault, not mine. Please overnight my funds, or send a wire transfer to resolve this."***
They got back to me about an hour ago, and said they went ahead and processed the Cardpay withdrawal for the 2nd time last night. If there are no "technical issues" this time, I get my withdrawal in 3-7 business days. If I don't, they say they have an "alternative plan" to send me my money (but they didn't tell me what that is). They said they would also credit my sportsbook account with a "no-rollover" bonus as a consolation.
I will update/recap with what happens next. *Finger crossed* the next post will be sometime next week, saying "I received my money."
To be continued.....
- Joined
- Sep 18, 2013
- Location
- Florida, USA
I would not play that bonus until after you receive your payment. That way there is no feelings of owing them anything and they know your watching them.
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
For the record, I did end up getting my withdrawal yesterday morning. So all things considered, if the withdrawal would have "worked" the first time, it seems like the Cardpay option takes about the same amount of time as PayMyCard (the one All Star Slots uses). I don't believe All Star has the 4 business day pending period that Intertops has though.
- Joined
- Sep 18, 2004
- Location
- California
- Joined
- Dec 31, 2013
- Location
- dfw
Glad you got paid. I would say 4 or 5 days isn't too bad all things considered
Slippery Pete
Newbie member
- Joined
- Jun 13, 2009
- Location
- US
Here we go again....
I'm like a battered spouse with these guys...I only use them for their Sportsbook, but I really need to find a new US Sportsbook at this point.
Latest news from Intertops: If they send you an email saying they processed your withdrawal on Friday. It WILL NOT process until sometime on the following Tuesday. (and that's when your 5-7 business day waiting period will start).
The PROCESSING is usually done 4 business days after you submit your withdrawal request. If you are me, they are processed 7 business days later.
7/21/15 - Withdrawal requested (1st thing in the morning)
7/24/15 (12:44pm EST)- Money is taken out of sportsbook account. Emailed received saying my Cardpay withdrawal was processed. (I receive Cardpay at my bank 2 days later every time. Even if it's processed on Thursday, I get it Saturday morning)
7/29/15 - Intertops asks me to call them....
They say, since it was processed on Friday, it was actually processed on Tuesday (yesterday). (But if it would have been processed on Monday, it would have processed on Monday).
I wouldn't be AS worried about this if they didn't screw up (and lie to me) last time. I have a bad feeling tomorrow they will tell me its time to start an "investigation" on where my money went...
If they are telling the truth, my money will be in my account when I wake up tomorrow. Over/Under is +250 (for the under)...
Moral: Find a different RTG Sportsbook than Intertops. And disregard any information you see on their site (or are told directly by them) that pertains to withdrawal times.
I'm like a battered spouse with these guys...I only use them for their Sportsbook, but I really need to find a new US Sportsbook at this point.
Latest news from Intertops: If they send you an email saying they processed your withdrawal on Friday. It WILL NOT process until sometime on the following Tuesday. (and that's when your 5-7 business day waiting period will start).
The PROCESSING is usually done 4 business days after you submit your withdrawal request. If you are me, they are processed 7 business days later.
7/21/15 - Withdrawal requested (1st thing in the morning)
7/24/15 (12:44pm EST)- Money is taken out of sportsbook account. Emailed received saying my Cardpay withdrawal was processed. (I receive Cardpay at my bank 2 days later every time. Even if it's processed on Thursday, I get it Saturday morning)
7/29/15 - Intertops asks me to call them....
They say, since it was processed on Friday, it was actually processed on Tuesday (yesterday). (But if it would have been processed on Monday, it would have processed on Monday).
I wouldn't be AS worried about this if they didn't screw up (and lie to me) last time. I have a bad feeling tomorrow they will tell me its time to start an "investigation" on where my money went...
If they are telling the truth, my money will be in my account when I wake up tomorrow. Over/Under is +250 (for the under)...
Moral: Find a different RTG Sportsbook than Intertops. And disregard any information you see on their site (or are told directly by them) that pertains to withdrawal times.
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