Hi AudiManinBoro
As indicated above Im afraid our hands are tied on this as it is industry standard practice. It is compulsory and essential that we concur with these money laundering laws which are designed to protect our clients from fraudulent withdrawals and restrict the practice of money laundering.
By ensuring that withdrawals to go to initial deposit methods, it allows the industry to deter fraud and fraudsters gaining access to your account and moving money to alternative payment methods where they can gain access to your money.
Any reputable online casino will also follow this practice. I understand your frustration and apologise for any inconvenience this may cause you but these rules have been instigated for your protection.
Kind regards
Adam
(On behalf of InterCasino)
It is also "standard practice" that credit cards are not supposed to be allowed to go into credit. This is ALSO to do with Moneylaundering. It's the SAME LAW, yet two conflicting interpretations by two different companies. The simple conclusion is that the LAW says no such thing, all it says is that you have to verify your customer, and verify any accounts that money is being moved to, or deposited from. Once these accounts have been properly verified as belonging to your customer, and you have verified said customer, there is nothing in these regulations that prevent you from paying the withdrawal to any method.
In this case, you are NOT paying the withdrawal back to the original method, which was Neteller, but a method that has not been used for a while.
Either returning this withdrawal to Neteller, or the card, are equal in terms of whether moneylaundering rules have been upheld.
Other casinos seem to have different variants on this, and if it was really a LAW, there would be NO variation in practice between different casinos.
I once deposited from my credit card, into Neteller, into a casino, who then insisted on paying me by CHEQUE, and TWICE. This casino ALSO pretends to be operating under this SAME anti-moneylaundering law, yet did NOT pay even my deposits back to whence they came.
In some of these cases, the original deposit method no longer exists, and any attempt to credit back to it will fail, with the money getting stuck in limbo, and the mess having to be unpicked. Whilst this is going on, you have an aggrieved player who believes you simply haven't paid, and don't intend to.
If casinos are going to insist on always crediting withdrawals back to old cards on record, then they MUST get together with the banks involved and ensure that things work properly, and that players know they will reliably get their money.
Quite a few players believe this has nothing to do with rules, but to do with money. Returning deposits back to a credit card may get the original transaction fee rebated to the processor, since it is a reversed transaction, and NOT a credit payment (this can be seen on some more detailed statements, where it is clear that the withdrawal is split to match the original deposits, although often presented on the card statement as a single credit payment). Sending it to Neteller does NOT get fees rebated, and in fact costs even MORE.
Intercasino gives a clue to this, charging 1 credit for a withdrawal to Neteller, but nothing for withdrawals back to a card on record.
When I last withdrew to a card there, it didn't seem to care WHICH card I specified, it just didn't allow any other method until a given amount went back to my card. I could, in effect, move money from one card to another quite freely, although NOT from cards to Neteller. So I COULD "launder money" if I wanted, just not out to Neteller.