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Intercasino withdrawal rules are a joke!

Discussion in 'Online Casinos' started by AudiManinBoro, Nov 25, 2009.

    Nov 25, 2009
  1. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Ive made a few deposits with intercasinoover the last couple of years or so, nothing heavy as I never seem to have any luck there, and in the past ive always deposited by visa. Today i decided to have a go, made my deposit by Neteller and had a good session. Ended up with a nice sum, decided to cash out. I wanted to withdraw via the same method i deposited as i try rarely to use credit cards these days. The system doesnt let me. Says I have to withdraw via a credit card. I have a 0 balance on this card and dont want my card going into a positive as some companies frown on this, so no thanks.
    I call intercasino and have a argument with them about this problem.
    The rule stays so im told. Because I made a few deposits via credit card SEVERAL months ago, I cannot withdraw via neteller until the balance withdrawn matches that from the card deposits. Is this just me or is this absolutely ludicrous? Iv been playing a long long time at many online casinos and have NEVER come accross such a silly rule as this. As it is I have no idea now how to withdraw these funds. Anyone else had this problem?
     
  2. Nov 25, 2009
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    This is very common with VISA cards. Some companies DO frown on positive balances, but in the terms I have seen they merely reserve the right to pay the balance out to either by bank transfer or cheque.

    If you have not used the card for a while at Intercasino, tell them you no longer have it. They should then ask you to register a new VISA card that you currently have. Register a DEBIT card, and they should withdraw your past deposits back to this, and they will end up straight in your bank account.

    Barclaycard has no problem with me having occasional positive balances from casino winnings. They know I use it as a gambling card, and that I will soon redeposit at another casino. They probably hope I will win back less than my deposits, and they can charge me interest. Fortunately, casino rules about refunding back to VISA have made it near impossible for Barclays to charge me interest, since even when I lose, my Neteller deposits end up repaying Barclaycard when I have a withdrawal, even when I haven't won that month.

    The other option may be a cheque, but this could be slow.

    Casinos seem to refund only the last 6 months of deposits back to a card, after which it seems they cannot. Another option therefore would be to wait 6 months, and then withdraw back to Neteller again to see if it works. Remember to place a tiny bet or two every couple of months, because Intercasino debit charges from dormant accounts.
    Their lack of flexibility will prevent you from depositing until you have found a way to get this withdrawal, tell them this, and a few months of no deposits should get their attention.

    This issue is VERY common, and it is unusual to find a casino NOT having this policy. In the past, it was different, and casinos claimed it to be "impossible" to refund back to credit cards, clearly they were lying, because at the time this didn't suit them. Now it DOES suit them to refund back to cards, they INSIST on it.
     
    1 person likes this.
  4. Nov 25, 2009
  5. Wildfire7

    Wildfire7 Dormant account

    Occupation:
    Engineering
    Location:
    UK
    Perhaps request a bankwire transfer from them to withdraw? or as VWM mentioned request a cheque. The key is the casino will want you to continue playing so if they are worth their salt they will resolve this for you.

    Many casinos I have dealt with will only let you have one deposit method at a time, and if you need to change your depositing method you have to telephone them. Ladbrokes I believe do this.

    Just out of curiosity why do some credit card companys frown upon a positive balance? I mean if your paying an annual card fee and have a temporary positive balance what is the big deal?

    Mike
     
  6. Nov 25, 2009
  7. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    This rule is a bit topsy-turvy. Like Wildfire says Laddies plus Tote, Blue Square, Virgin etc insist you withdraw via the method you deposited with for one major reason: money laundering which they are required to or choose to protect against. The Intercasino policy here seems to do the exact opposite. Odd.
     
  8. Nov 26, 2009
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    The reason credit card companies don't like positive balances IS again down to money laundering. The money can be reversed back to the card, and then quickly spent without any real checks into it's origin. This allows someone to circumvent the credit limit and move a far larger sum of money in one go to any merchant, including overseas. If it turns out the money reversed back to the card was "dirty", it is too late.
    Credit limits are in place to protect the card company against too much being spent in one go. The main criteria is down to the ability to recover the money, but another is to limit their monthly exposure.
    They are also not overly keen on customers paying off through the month in order to boost spending power on the card. Many of their reward schemes limit qualifying spend to the monthly credit limit, and will not include extra spending funded through extra payments against sums not yet invoiced on a statement.

    Debit cards don't have this problem, any money reversed just ends up in the linked bank account, where a positive balance is the norm.

    The problem for card companies is that casino refunds do not fit the normal pattern. Merchants usually refund a purchase because something went wrong with the deal, and such refunds do not normally take an account into a positive balance. A large refund of past months casino deposits CAN though, since the customer has ALREADY paid these off, and by refunding them after a withdrawal, they get paid TWICE, which can lead to a significant positive balance that month. If you are not spending on that card, your payout is stuck there, although it should be possible to get it back through the card company, as after all, they would prefer NOT to carry it forward.
     
    2 people like this.
  10. Nov 26, 2009
  11. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    This has happened to me as well, at Betway casino, I had a 400 dollar withdrawl and they would not let me choose what I wanted, since i had used 2 methods i was forced to split the withdrawl in 2.. weird rule...
     
  12. Nov 26, 2009
  13. adamw

    adamw Dormant account

    Occupation:
    Casino Rep/Social Media Manager
    Location:
    London
    Hi AudiManinBoro

    As indicated above Im afraid our hands are tied on this as it is industry standard practice. It is compulsory and essential that we concur with these money laundering laws which are designed to protect our clients from fraudulent withdrawals and restrict the practice of money laundering.

    By ensuring that withdrawals to go to initial deposit methods, it allows the industry to deter fraud and fraudsters gaining access to your account and moving money to alternative payment methods where they can gain access to your money.

    Any reputable online casino will also follow this practice. I understand your frustration and apologise for any inconvenience this may cause you but these rules have been instigated for your protection.

    Kind regards


    Adam
    (On behalf of InterCasino)
     
  14. Nov 26, 2009
  15. Wildfire7

    Wildfire7 Dormant account

    Occupation:
    Engineering
    Location:
    UK
    If the player has made a legitimate deposit from another funding source, then the player should not be penalised. The same security and fraud prevention measures that cleared the first form of funding, should be made again to the second form of funding.

    A player is either security cleared and legitimate or is not. The cashier system ought to be designed in a way where it is simply not possible to deposit via another method, without going through customer service first, who can then explain the whys and wherefores.

    Mike
     
    2 people like this.
  16. Nov 26, 2009
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    It is also "standard practice" that credit cards are not supposed to be allowed to go into credit. This is ALSO to do with Moneylaundering. It's the SAME LAW, yet two conflicting interpretations by two different companies. The simple conclusion is that the LAW says no such thing, all it says is that you have to verify your customer, and verify any accounts that money is being moved to, or deposited from. Once these accounts have been properly verified as belonging to your customer, and you have verified said customer, there is nothing in these regulations that prevent you from paying the withdrawal to any method.

    In this case, you are NOT paying the withdrawal back to the original method, which was Neteller, but a method that has not been used for a while.
    Either returning this withdrawal to Neteller, or the card, are equal in terms of whether moneylaundering rules have been upheld.

    Other casinos seem to have different variants on this, and if it was really a LAW, there would be NO variation in practice between different casinos.

    I once deposited from my credit card, into Neteller, into a casino, who then insisted on paying me by CHEQUE, and TWICE. This casino ALSO pretends to be operating under this SAME anti-moneylaundering law, yet did NOT pay even my deposits back to whence they came.

    In some of these cases, the original deposit method no longer exists, and any attempt to credit back to it will fail, with the money getting stuck in limbo, and the mess having to be unpicked. Whilst this is going on, you have an aggrieved player who believes you simply haven't paid, and don't intend to.

    If casinos are going to insist on always crediting withdrawals back to old cards on record, then they MUST get together with the banks involved and ensure that things work properly, and that players know they will reliably get their money.

    Quite a few players believe this has nothing to do with rules, but to do with money. Returning deposits back to a credit card may get the original transaction fee rebated to the processor, since it is a reversed transaction, and NOT a credit payment (this can be seen on some more detailed statements, where it is clear that the withdrawal is split to match the original deposits, although often presented on the card statement as a single credit payment). Sending it to Neteller does NOT get fees rebated, and in fact costs even MORE.
    Intercasino gives a clue to this, charging 1 credit for a withdrawal to Neteller, but nothing for withdrawals back to a card on record.

    When I last withdrew to a card there, it didn't seem to care WHICH card I specified, it just didn't allow any other method until a given amount went back to my card. I could, in effect, move money from one card to another quite freely, although NOT from cards to Neteller. So I COULD "launder money" if I wanted, just not out to Neteller.
     
    1 person likes this.
  18. Nov 30, 2009
  19. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    My main issue with Intercasino is, why do they charge //$1 for each withdrawal via Neteller?
     

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