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Intercasino: totally useless CSR

Discussion in 'Online Casinos' started by dionysus, Nov 2, 2012.

    Nov 2, 2012
  1. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I'm sorry, but this has to be THE dumbest CSR I've met to date: obviously not following the chat AT ALL:


    webguest: good morning
    Other Chat: Hello webguest, thank you for choosing our chat facility. One of our representatives will be with you shortly.
    Stefania : Welcome to Players Help , my name is Stefania , how may I help you please?
    webguest: am i eligible for any deposit bonuses?...ty
    webguest: C2xxx
    Stefania : I can check that for you
    Stefania :
    webguest: ty

    (enter long pause)


    webguest: any luck?
    Stefania : I am sorry no
    webguest: ok, ty
    Stefania : Can you confirm your full name and account number please, so that I can try locate your account again ?
    webguest: C2xxx
    webguest: james x
    webguest: if its bonus for life, wouldnt that mean a bonus every month?
    webguest: .
    Stefania : Can you confirm your full name and account number please, so that I can try locate your account again ?
    webguest: i did
    webguest: look up
    webguest: thats twice ive posted it
    Stefania : its empty I ' m afraid
    Stefania : I can only see a full stop
    webguest: are you reading chat at all?
    webguest: heres once: webguest: C2xxx
    webguest: heres twice:
    webguest: webguest: C2xxx
    webguest: right above that was my name webguest: james x
    Stefania : thank you , I have the account number now
    webguest: lol, you had it twice
    Stefania : this is what I was able to see [webguest]: .
    webguest: weird, it shows here
    webguest: ok, now that you have it, is there a bonus?
    Stefania : I have the acccount number however I also need your full name please
    webguest: ohmygod
    webguest: ive posted it THREE times
    webguest: james x
    webguest: webguest: right above that was my name webguest: james x
    Stefania : thank James
    Stefania : I have located your account
    webguest: yes, youve said that already
    Stefania : For security, I will need to ask you some identification questions. Can I have your email address please
    webguest: This email is not visible to you.


    (enter long pause)

    webguest: hello?


    (enter longer pause)

    webguest: never mind, I don't even want to deposit now; I'll take this up with the manager
     
  2. Nov 2, 2012
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    LOL - Frustrating is NOT the word. Sometimes happens when they follow multiple chats at the same time.

    Nate
     
    1 person likes this.
  4. Nov 2, 2012
  5. Zepher

    Zepher Experienced Member

    Occupation:
    Programmer
    Location:
    East Midlands - UK
    That is indeed the problem, well at least half of the problem. They sit there 'chatting' to several customers at one time, obviously getting all submitted info mixed up and getting themselves confused ( if they're even capable of that.. ). Hence the ( sometimes very lengthy ) delays in responding nearly every time you type something.. Seems to happen at the majority of casino's nowadays - Quite sad really, considering they want your money..
     
    1 person likes this.
  6. Nov 2, 2012
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, well they didn't get it; I went elsewhere
     
  8. Nov 2, 2012
  9. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Hehe...it is like talking to a bot :)
     
  10. Nov 4, 2012
  11. TonyH

    TonyH Dormant account

    Occupation:
    Head Of Customer Experience
    Location:
    Malta
    Hi all

    Apologies for the delay but wanted to check our chat logs before responding.

    This was indeed a technical issue on our side which I'd like to apologise for.

    I've been reliably informed that this issue has now been rectified however, should anyone experience anything similar, could you please PM me straight away and I'll get straight on it.

    Many thanks

    Tony Hayes
    Casino Manager

    InterCasino
     
    1 person likes this.

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