Intercasino: totally useless CSR

[dionysus]

I'm sorry, but this has to be THE dumbest CSR I've met to date: obviously not following the chat AT ALL:


webguest: good morning
Other Chat: Hello webguest, thank you for choosing our chat facility. One of our representatives will be with you shortly.
Stefania : Welcome to Players Help , my name is Stefania , how may I help you please?
webguest: am i eligible for any deposit bonuses?...ty
webguest: C2xxx
Stefania : I can check that for you
Stefania :
webguest: ty

(enter long pause)


webguest: any luck?
Stefania : I am sorry no
webguest: ok, ty
Stefania : Can you confirm your full name and account number please, so that I can try locate your account again ?
webguest: C2xxx
webguest: james x
webguest: if its bonus for life, wouldnt that mean a bonus every month?
webguest: .
Stefania : Can you confirm your full name and account number please, so that I can try locate your account again ?
webguest: i did
webguest: look up
webguest: thats twice ive posted it
Stefania : its empty I ' m afraid
Stefania : I can only see a full stop
webguest: are you reading chat at all?
webguest: heres once: webguest: C2xxx
webguest: heres twice:
webguest: webguest: C2xxx
webguest: right above that was my name webguest: james x
Stefania : thank you , I have the account number now
webguest: lol, you had it twice
Stefania : this is what I was able to see [webguest]: .
webguest: weird, it shows here
webguest: ok, now that you have it, is there a bonus?
Stefania : I have the acccount number however I also need your full name please
webguest: ohmygod
webguest: ive posted it THREE times
webguest: james x
webguest: webguest: right above that was my name webguest: james x
Stefania : thank James
Stefania : I have located your account
webguest: yes, youve said that already
Stefania : For security, I will need to ask you some identification questions. Can I have your email address please
webguest: x@hotmail.com


(enter long pause)

webguest: hello?


(enter longer pause)

webguest: never mind, I don't even want to deposit now; I'll take this up with the manager

 

[Nate]

LOL - Frustrating is NOT the word. Sometimes happens when they follow multiple chats at the same time.

Nate

 

[Zepher]

LOL - Frustrating is NOT the word. Sometimes happens when they follow multiple chats at the same time.

Nate

That is indeed the problem, well at least half of the problem. They sit there 'chatting' to several customers at one time, obviously getting all submitted info mixed up and getting themselves confused ( if they're even capable of that.. ). Hence the ( sometimes very lengthy ) delays in responding nearly every time you type something.. Seems to happen at the majority of casino's nowadays - Quite sad really, considering they want your money..

 

[dionysus]

lol, well they didn't get it; I went elsewhere

 

[rainmaker]

.

Hehe...it is like talking to a bot

 

[TonyH]

Hi all

Apologies for the delay but wanted to check our chat logs before responding.

This was indeed a technical issue on our side which I'd like to apologise for.

I've been reliably informed that this issue has now been rectified however, should anyone experience anything similar, could you please PM me straight away and I'll get straight on it.

Many thanks

Tony Hayes
Casino Manager

InterCasino