Hello there fellow gamblers,
This is a pretty new case, and I guess I could let Intercasino / Ecash get more time to solve this. But judging by the answers I've been given by Intercasino/Ecash so far, it seems this is a problem that I can't solve myself.
I have been playing with Intercasino for several years now, and like many others I've lost a great deal of money to them. This isn't a problem, i know what i'm into. Anyways, last week i decided to take advantage of the monthly $80 promotion. As always, i play blackjack till i either have won a few hundered dollars, or till i've lost them all. This time my crazy double-up or nothing style paid off, and i won about $1400, and i asked for a withdrawal to my neteller account. The day after i felt lucky and made a new deposit, this time of $100 - which i turned into $700 within a few minutes. Once again i cashed the money out.
Curious of when i would recieve the money, I sent an email to Ecash asking when i would recieve the money to my neteller account. This was the answer they gave me:
So I have an issue with PayPal, this is old news. I have no intention of hide anything in this case, so I will try to explain what happend to me with PayPal two years back.
Here's the case:
The issue with paypal is a horrible story of how their support and
management ran their business towards customers of casinos. I will try
to explain what the issue was all about.
I made a few deposits with my visa card through PayPal, after a while i
saw on my bank statement that i was charged for more deposits than i
actually made. There were 2 deposits on this statement of $50 which i
never made, and never got to my PayPal nor InterCasino account. The
right thing to do in this situation was to contact PayPal first, which I
did. I asked them if they could solve this issue and give me a refund on
the money. I never recieved an answer to the first email i sent them. In
the next email I sent them a copy of my bank-statement which they could
match up with my PayPal-statement and they would see that there were a
mismatch of 2 depsoits from my statement and theirs. Two deposits of $50
from my bankaccount to PayPal where 'gone'.
They never answered me. After resending them the email after a month, i
took the case to VISA myself. And asked them to take a look at it. They
managed to delete 2 of these transactions of $50. Finally the case was
closed - I thought.
But no, PayPal finally managed to send me an email two weeks after VISA
refunded my money. PayPal told me that they were missing a total of 2
transactions from me, and they asked me to give them these money.
I answered them that i had tried to solve this with PayPal already, but
never recieved an answer to my emails, I also attached the other emails
i sent them. The answer I was given was that my PayPal account was
closed and it wouldn't be opened before i gave them these money.
Surely i wouldn't spend more time on this issue with a company, and i never heard from them again. I had the money which was mine and Intercasino - I hope wasn't charged with PayPals mistakes.
So here I am today, with missing withdrawals of over $2100 because
PayPal refused to solve a simple case of about 100 bux.
The two deposits of $50 is nothing for me really, I'm sure i've lost 100-times this amount to InterCasino throughout the history.
I sent this story to Ryan Hartley, and he told me there was nothing he could do about it. As Ecash never told me how I could solve this case and get my winnings, I'm standing in the dark. After recieving Ryan's denial i sent the story to Ecash - but it seems like it takes at least 48hrs before they answer any emails whatever the case is.
So InterCasino will let me lose plenty of money, but when i finally win something back they find an old history about PayPal which surely never was my fault at all. What do you guys think? What can I do? And the final question, can you help me?
Kind regards,
Thomas Mathiesen
This is a pretty new case, and I guess I could let Intercasino / Ecash get more time to solve this. But judging by the answers I've been given by Intercasino/Ecash so far, it seems this is a problem that I can't solve myself.
I have been playing with Intercasino for several years now, and like many others I've lost a great deal of money to them. This isn't a problem, i know what i'm into. Anyways, last week i decided to take advantage of the monthly $80 promotion. As always, i play blackjack till i either have won a few hundered dollars, or till i've lost them all. This time my crazy double-up or nothing style paid off, and i won about $1400, and i asked for a withdrawal to my neteller account. The day after i felt lucky and made a new deposit, this time of $100 - which i turned into $700 within a few minutes. Once again i cashed the money out.
Curious of when i would recieve the money, I sent an email to Ecash asking when i would recieve the money to my neteller account. This was the answer they gave me:
After checking your account C201394298, I have discovered that you have an
ongoing issue with account C201173765 with regard to a PayPal query. As
there are outstanding issues with one account, the other account,
automatically becomes disabled as well. The withdrawals that you made into
your NeTeller account, have been stopped until all issues have been
resolved. I apologise for any inconvenience this may caused you.
So I have an issue with PayPal, this is old news. I have no intention of hide anything in this case, so I will try to explain what happend to me with PayPal two years back.
Here's the case:
The issue with paypal is a horrible story of how their support and
management ran their business towards customers of casinos. I will try
to explain what the issue was all about.
I made a few deposits with my visa card through PayPal, after a while i
saw on my bank statement that i was charged for more deposits than i
actually made. There were 2 deposits on this statement of $50 which i
never made, and never got to my PayPal nor InterCasino account. The
right thing to do in this situation was to contact PayPal first, which I
did. I asked them if they could solve this issue and give me a refund on
the money. I never recieved an answer to the first email i sent them. In
the next email I sent them a copy of my bank-statement which they could
match up with my PayPal-statement and they would see that there were a
mismatch of 2 depsoits from my statement and theirs. Two deposits of $50
from my bankaccount to PayPal where 'gone'.
They never answered me. After resending them the email after a month, i
took the case to VISA myself. And asked them to take a look at it. They
managed to delete 2 of these transactions of $50. Finally the case was
closed - I thought.
But no, PayPal finally managed to send me an email two weeks after VISA
refunded my money. PayPal told me that they were missing a total of 2
transactions from me, and they asked me to give them these money.
I answered them that i had tried to solve this with PayPal already, but
never recieved an answer to my emails, I also attached the other emails
i sent them. The answer I was given was that my PayPal account was
closed and it wouldn't be opened before i gave them these money.
Surely i wouldn't spend more time on this issue with a company, and i never heard from them again. I had the money which was mine and Intercasino - I hope wasn't charged with PayPals mistakes.
So here I am today, with missing withdrawals of over $2100 because
PayPal refused to solve a simple case of about 100 bux.
The two deposits of $50 is nothing for me really, I'm sure i've lost 100-times this amount to InterCasino throughout the history.
I sent this story to Ryan Hartley, and he told me there was nothing he could do about it. As Ecash never told me how I could solve this case and get my winnings, I'm standing in the dark. After recieving Ryan's denial i sent the story to Ecash - but it seems like it takes at least 48hrs before they answer any emails whatever the case is.
So InterCasino will let me lose plenty of money, but when i finally win something back they find an old history about PayPal which surely never was my fault at all. What do you guys think? What can I do? And the final question, can you help me?
Kind regards,
Thomas Mathiesen
Last edited: