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Intercasino problem

Discussion in 'Online Casino and Poker Complaints - old section' started by Hawk, Apr 7, 2004.

    Apr 7, 2004
  1. Hawk

    Hawk Dormant account

    Hello there fellow gamblers,

    This is a pretty new case, and I guess I could let Intercasino / Ecash get more time to solve this. But judging by the answers I've been given by Intercasino/Ecash so far, it seems this is a problem that I can't solve myself.

    I have been playing with Intercasino for several years now, and like many others I've lost a great deal of money to them. This isn't a problem, i know what i'm into. Anyways, last week i decided to take advantage of the monthly $80 promotion. As always, i play blackjack till i either have won a few hundered dollars, or till i've lost them all. This time my crazy double-up or nothing style paid off, and i won about $1400, and i asked for a withdrawal to my neteller account. The day after i felt lucky and made a new deposit, this time of $100 - which i turned into $700 within a few minutes. Once again i cashed the money out.

    Curious of when i would recieve the money, I sent an email to Ecash asking when i would recieve the money to my neteller account. This was the answer they gave me:

    So I have an issue with PayPal, this is old news. I have no intention of hide anything in this case, so I will try to explain what happend to me with PayPal two years back.

    Here's the case:
    The issue with paypal is a horrible story of how their support and
    management ran their business towards customers of casinos. I will try
    to explain what the issue was all about.

    I made a few deposits with my visa card through PayPal, after a while i
    saw on my bank statement that i was charged for more deposits than i
    actually made. There were 2 deposits on this statement of $50 which i
    never made, and never got to my PayPal nor InterCasino account. The
    right thing to do in this situation was to contact PayPal first, which I
    did. I asked them if they could solve this issue and give me a refund on
    the money. I never recieved an answer to the first email i sent them. In
    the next email I sent them a copy of my bank-statement which they could
    match up with my PayPal-statement and they would see that there were a
    mismatch of 2 depsoits from my statement and theirs. Two deposits of $50
    from my bankaccount to PayPal where 'gone'.

    They never answered me. After resending them the email after a month, i
    took the case to VISA myself. And asked them to take a look at it. They
    managed to delete 2 of these transactions of $50. Finally the case was
    closed - I thought.

    But no, PayPal finally managed to send me an email two weeks after VISA
    refunded my money. PayPal told me that they were missing a total of 2
    transactions from me, and they asked me to give them these money.

    I answered them that i had tried to solve this with PayPal already, but
    never recieved an answer to my emails, I also attached the other emails
    i sent them. The answer I was given was that my PayPal account was
    closed and it wouldn't be opened before i gave them these money.

    Surely i wouldn't spend more time on this issue with a company, and i never heard from them again. I had the money which was mine and Intercasino - I hope wasn't charged with PayPals mistakes.

    So here I am today, with missing withdrawals of over $2100 because
    PayPal refused to solve a simple case of about 100 bux.

    The two deposits of $50 is nothing for me really, I'm sure i've lost 100-times this amount to InterCasino throughout the history.

    I sent this story to Ryan Hartley, and he told me there was nothing he could do about it. As Ecash never told me how I could solve this case and get my winnings, I'm standing in the dark. After recieving Ryan's denial i sent the story to Ecash - but it seems like it takes at least 48hrs before they answer any emails whatever the case is.

    So InterCasino will let me lose plenty of money, but when i finally win something back they find an old history about PayPal which surely never was my fault at all. What do you guys think? What can I do? And the final question, can you help me?

    Kind regards,
    Thomas Mathiesen
    Last edited: Apr 7, 2004
  2. Apr 7, 2004
  3. gfkostas

    gfkostas Ex-Bonus Whore

    <<<So InterCasino will let me lose plenty of money, but when i finally win something back they find an old history about PayPal....>>>

    Good point.Whey they haven't got back to you with this issue before while you were losing?
    I wonder why Inter casino doesn't have a representative here like Fortune lounge
  4. Apr 7, 2004
  5. pokeraddict

    pokeraddict Webmaster

    Pro Poker Player
    Las Vegas
    Yes it certainly is BS that they let you lose and only bring up the issue when you have a cashin. My first and only cashin with them took 9 days because of their PIN policy. An obvious attempt to keep the money there as long as possible. This ties into the whole ID issue. The casinos that ask for ID on small withdraws are in the wrong as well in my opinion. Maybe if its thousands then they want to make sure but the amount of your deposit or a $100 win its just a stall tactic. It's OK for them to take your deposit in an instant without any background check but its only when you win they ask for ID "for your protection" even though i have been told over and over they can contact neteller and prepaidatm and find out the source of the funding. I have only funded neteller from withdraws from Absolute Poker meaning I can never charge that back so why do they need to mail me a PIN from England or make me send my personal info over an unsecured phone line to some thrid world country to get my deposit and maybe a small win.

    How does sending my drivers license and utility bills or credit cards I didnt even use to fund my account to someone on an island or in Costa Rica protect me? It doesnt! It only makes me a potential victim of identity fraud. My new policy is I wont even try a place that does this anymore.

    Sorry for the rant but it has really gotten under my skin that they dont care who you are when you are losing, its only when you win do they give you an intenional and potentially unsafe hassle.
  6. Apr 7, 2004
  7. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    I like intercasino, but i dont agree with the pin or with what happen to hawk.
    why hold his money and he been playing for months. IF that the case give him all his depoist back.
  8. Apr 7, 2004
  9. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Im sure if you pitch a bitch the Meister and Ryan Hartley will sort this out for you pronto. I don't see why a dispute with paypal should affect your matter. Most know that dealing with paypal is like talking to yourself, their support is non-existent.
  10. Apr 7, 2004
  11. cipher

    cipher Banned member - being a jerk

    You know the funny thing is I've been gambling on the Internet for seven years now and I cannot think of one instance not even one where Ryan Hartley has ever come to the front for any player. Now that's a pretty good streak for never having been found to be wrong. How do you do it Ryan?

    I'm really begining to wonder if this Ryan Hartley really does exist or if he's just a figment of some contrived imagination.

    Maybe this is just another instance of player abuse or what was it yesterday, collusion? But then again maybe the stress cracks are finally coming apart on Intercasino. Anybody ever heard the saying where there's smoke there's fire.
  12. Apr 8, 2004
  13. pooter1

    pooter1 Dormant account

    It seems that this is most casinos standard method of operation?

    You can lose all the money you want but when you win, they check out everything to make sure it is on the up and up and one little flaw somewhere - sorry you did xxxx wrong. No money for you.

    Why in the world dont they check out your funding methods/extra accounts/duplicate IP's etc before you even deposit a cent?
  14. Apr 8, 2004
  15. fatshaft

    fatshaft Full Member

    Isle of Man
    Simple answer: If a card is used fraudulently, then the casino will lose those funds when the genuine card holder reports it stolen and transactions cancelled.

    HOWEVER, by that time the thief/fraudster may have made a withdrawal and run with the original funds, so the casino is now down it's own money as well as refunding the amount of the initial deposit, and then have to refund again to the credit card company.

    Until a card is reported stolen, there is no way of knwing this. hence the ID requests from companies. :thumbsup:
    1 person likes this.
  16. Apr 8, 2004
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    What's up this this?? Whenever I've received the occasional complaint concerning Intercasino, it's been worked out fair and square. A very small minority of complaints are posted in these forums, mainly becasue they're no big deal. They would bore you. Most of the complaints have been misunderstandings either by the player or casino management. Nothing to freak out about.

    In the past year I have have had one Intercasino complaint from a fraudster, a woman doing chargebacks at Intercasino. Ryan ruled not in her favor. This is the only incident I am aware of where he didn't come to the front for the player.

    Me thinks you need to start a new thread entitiled "Why I am so angry and Intercasino's management" and be specific on what's going on.
  18. Apr 8, 2004
  19. pokeraddict

    pokeraddict Webmaster

    Pro Poker Player
    Las Vegas
    I totally understand them asking for ID on credit card purchases. That was not my point. Since just about every US deposit is not done by a direct credit card deposit to the casino contacting neteller or prepaidatm seems a more appropriate thing if they suspect fraud. Exposing personal info to god knows who over a fax, an email, or anything else not encrypted is plain stupid and setting yourself up for issues.

    Maybe I'm more paranoid about stuff like this because how I have been the victim of internet fraud from Firepay.
  20. Apr 8, 2004
  21. jpm

    jpm Dormant account

    They don't ask for copies of credit cards if you've only used non-creditcard methods (like neteller or firepay). The only time they ask for those is if you have registered and/or deposited with a credit card.

    If some place is asking you for credit card info to show deposits to neteller or firepay, tell them to screw and file a written complaint with neteller, etc. They have no reason whatsoever to know how you financed your neteller account.
  22. Apr 9, 2004
  23. pokeraddict

    pokeraddict Webmaster

    Pro Poker Player
    Las Vegas
    I have had Golden Palace and English Harbour demand a credit card even though they were not used to fund it. It took about a 20 minute phone call to odds on processing (virtual exchange?) and about a week of emails and threats to Golden Palace to get either of them to budge on this ridiculous request.

    English Harbours CS was jus confused GP used the excuse that they knew my neteller was funded that was which was BS because it was funded as a merchant withdraw. I have never deposited money in netller only transfered it their from poker rooms. IMO GP just used any excuse to prolong my cashout since it took them 23 days to pay me less then $100 more then my deposit. This was from their poker room.
  24. Apr 9, 2004
  25. fatshaft

    fatshaft Full Member

    Isle of Man
    got to agree on Golden Palace, it took me 6 MONTHS to get $16 over my original deposit out of their poker room. Excuses from mail returned undelivered, to couldn't read the credit card statement, wanted to see the whole statement, not just the part showing name, adddress & card number.

    I had already had CS problems, hence the withdrawal and closure of my account for such a small amount.

    I agree they will stall with any excuse, never had a problem (so far) with any other poker room (I currently have 14 active), just Golden Palace
  26. Apr 11, 2004
  27. toofast4u

    toofast4u Dormant account

    Hawk have you tried calling paypals support on this issue?? They have always be good to deal with for me, I never send them an e-mail, I just call them directly. Their customer support # is not listed on the main page but if you search through the website there are some phone#'s.If you resolve the issue with paypal Intercasino should have no issue with paying you.
  28. Apr 11, 2004
  29. portia

    portia Dormant account

    Ryan Hartley is a real person. I've had the pleasure to speak to him at length once upon a time.

    And a while back he went out of his way to give me a good break when i had inadvertantly created a problem for myself.

    A rare casino manager. One of the very few who are the very best in this industry.
  30. Apr 11, 2004
  31. cipher

    cipher Banned member - being a jerk

    Hi Portia,

    I'm glad to hear that this Ryan Hartley is a real person and that he did take the time to help you out. But in my book Portia, 12 out of 12 with no replies to emails makes him nothing short of a zero.
  32. Apr 12, 2004
  33. Hawk

    Hawk Dormant account

    Hello folks,

    Thanks for the response, but I have bad news.

    Once I posted this case on the forum i recieved an email from a Russele, he told me Ryan Hartley all of a sudden had assigned him to take a look at the issue. He told that he would get back to me within the day with a final answer.

    And he did, his answer were:
    By this i understood that PayPal - 2 years ago - removed the money which I had played for at Intercasino. All though I have been playing with Intercasino many times after this - and lost many bux throughout the years, i never heard about this issue before i won over $2000.

    I asked Russel if he didn't read the emails i sent Ecash or Ryan, where i described how PayPal refused to give me an answer of why there were many duplicates of my deposits on my bank-statement. (You can read the whole story in my first post in this thread).

    He confirmed that he knew about the case, but there were nothing they could do. He insisted i had to cover this money. This is by far the most horrible support I've ever seen before, they actually want me to pay for this sum once again, when they know perfectly well that I've paid for this sum before.

    He also said that there was nothing else I could do but to give them these money. Else i wouldn't recieve my withdrawals.

    So I sent him a copy of an authorisation where i confirmed that they could remove $150 from my winnings to cover the other balance. I gave in, I couldn't fight back, knowing that this is the only way to get at least some of my money back.

    But I do hope that Intercasino will realize that i would have lost more than $150 to them within the next months than doing what they could to lose me as a customer.

    Well done Intercasino!

    And by the way, I have yet to see the money on my Neteller account.
    Last edited: Apr 12, 2004
  34. Apr 12, 2004
  35. cipher

    cipher Banned member - being a jerk

    Thanks for the update Hawk.

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