Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hi Gang
Just a quick update on the Rockbet situation.
It seems the quality of customer service and management hasnt improved at all.
You remember the $100 that I waited a month to get back from Rockbet? Well it was put back into my casino account just as John promised.
Only problem is, they dont seem to actually want to PAY it to me.
I have now been waiting 8 DAYS (yes you heard right) for this $100 to be sent to me, after already waiting a MONTH in the first place - geez talk about a slap in the face!
You would think that, given how badly I was treated and the fact I had to wait a month to begin with, management would have ENSURED that I was paid that $100 quickly.
It makes me feel like my cashout is being delayed deliberately, and Im sure anyone in my situation would feel the same. Maybe it isnt deliberate - maybe its just another example of poor treatment of a customer who has already been treated poorly - or maybe thats just what every customer is subjected to?? Who knows!
All I know is that not only did Rockbet not bother to offer some kind of compensation for my recent experience (its interesting to note that the manager of another casino actually GAVE me a free chip as they felt so disgusted by what had happened to me...), they cant even be bothered to make sure I was paid what was already owed to me in a timely fashion.
Maybe I should have made my thread title 'Nothing new at Rockbet'.
John says Rockbet are lifting their game and these kinds of things will 'never happen again'.
Maybe Rockbet could send out an email letting us know when that starts.
Just a quick update on the Rockbet situation.
It seems the quality of customer service and management hasnt improved at all.
You remember the $100 that I waited a month to get back from Rockbet? Well it was put back into my casino account just as John promised.
Only problem is, they dont seem to actually want to PAY it to me.
I have now been waiting 8 DAYS (yes you heard right) for this $100 to be sent to me, after already waiting a MONTH in the first place - geez talk about a slap in the face!
You would think that, given how badly I was treated and the fact I had to wait a month to begin with, management would have ENSURED that I was paid that $100 quickly.
It makes me feel like my cashout is being delayed deliberately, and Im sure anyone in my situation would feel the same. Maybe it isnt deliberate - maybe its just another example of poor treatment of a customer who has already been treated poorly - or maybe thats just what every customer is subjected to?? Who knows!
All I know is that not only did Rockbet not bother to offer some kind of compensation for my recent experience (its interesting to note that the manager of another casino actually GAVE me a free chip as they felt so disgusted by what had happened to me...), they cant even be bothered to make sure I was paid what was already owed to me in a timely fashion.
Maybe I should have made my thread title 'Nothing new at Rockbet'.
John says Rockbet are lifting their game and these kinds of things will 'never happen again'.
Maybe Rockbet could send out an email letting us know when that starts.