- Joined
- Jul 12, 2007
- Location
- Germany
but the worst thing about it, is their customer service for NON depositors or rather for winners on free chips that haven't deposited with that casino before.
I found a free chip code on casinobonus2.com, stated as below:
Your bonus code: K9EGK
$5 Labor Day free chip
30X- $150 Playthru needed
10X – $50 You can withdraw
I was able to redeem the code with no problems, I met the playthrough and I had over $122 in my account. I tried to withdraw the $50 according to the rules, but it was not possible as I had never sent doc copies. I did send copies and went back the next day to try to withdraw again. My balance was put to zero and I had no idea what happened. I tried to contact their support, no response. I sent a PM to their representative here, no response. I finally found out in my history transaction that my withdrawal has been approved (I made a screenshot of that). I was a bit confused about my withdrawal gone through although I couldn't sent it the other day, but then I decided to wait a few days before doing anything. I waited for a week hoping for response from the support or the representative or even the funds to show up. Nothing happened. I was quite angry yesterday and I contacted the representative via PM again, asking why am I being ignored like this and why no winnings have been paid yet. I did tick the box for reading confirmation this time (I hadn't the first time) and I said that I am going to post here if I won't get an answer.
Well, I did get an answer this time. The representative told me that me redeeming this coupon was against the casino rules as those chips are only for depositors and they are not responsible for other sites, if this isn't stated there. Maybe, but still this isn't my point. iNetbet casino had over a week time to answer my emails and explain why I am not getting any winnings. They did NOTHING at all! They just kept ignoring my emails but the representative answered as soon as I wrote that I am going to post a complaint here.
I only tried a withdrawal there because this casino is accredited here. A withdrawal of $50 on a free chip that shouldn't be a problem for an accredited casino as their system let me redeem it. If coupons are only for depositors, normally non depositors can't redeem them in the first place. The representative didn't bother answering my question regarding that fact.
I really wouldn't bother at all if it were for a rogued casino (I am playing long enough now to know how they work), but it is just a shame that an accredited casino ignores players. A non depositor is a future depositor, but this casino failed the test. I do understand that they can't be held responsible for other sites, but they are responsible for the way they treat customers!
I found a free chip code on casinobonus2.com, stated as below:
Your bonus code: K9EGK
$5 Labor Day free chip
30X- $150 Playthru needed
10X – $50 You can withdraw
I was able to redeem the code with no problems, I met the playthrough and I had over $122 in my account. I tried to withdraw the $50 according to the rules, but it was not possible as I had never sent doc copies. I did send copies and went back the next day to try to withdraw again. My balance was put to zero and I had no idea what happened. I tried to contact their support, no response. I sent a PM to their representative here, no response. I finally found out in my history transaction that my withdrawal has been approved (I made a screenshot of that). I was a bit confused about my withdrawal gone through although I couldn't sent it the other day, but then I decided to wait a few days before doing anything. I waited for a week hoping for response from the support or the representative or even the funds to show up. Nothing happened. I was quite angry yesterday and I contacted the representative via PM again, asking why am I being ignored like this and why no winnings have been paid yet. I did tick the box for reading confirmation this time (I hadn't the first time) and I said that I am going to post here if I won't get an answer.
Well, I did get an answer this time. The representative told me that me redeeming this coupon was against the casino rules as those chips are only for depositors and they are not responsible for other sites, if this isn't stated there. Maybe, but still this isn't my point. iNetbet casino had over a week time to answer my emails and explain why I am not getting any winnings. They did NOTHING at all! They just kept ignoring my emails but the representative answered as soon as I wrote that I am going to post a complaint here.
I only tried a withdrawal there because this casino is accredited here. A withdrawal of $50 on a free chip that shouldn't be a problem for an accredited casino as their system let me redeem it. If coupons are only for depositors, normally non depositors can't redeem them in the first place. The representative didn't bother answering my question regarding that fact.
I really wouldn't bother at all if it were for a rogued casino (I am playing long enough now to know how they work), but it is just a shame that an accredited casino ignores players. A non depositor is a future depositor, but this casino failed the test. I do understand that they can't be held responsible for other sites, but they are responsible for the way they treat customers!