iNetBet VS tklein

[gloria460]

This pm from Inet reached me several hours ago. I find it irritating though I dont know how anyone else feels about it:

"Hi chuchu,

I note your recent post on this topic. I see that you state the player did not win on restricted games. I would like to know how do you know this? Where are you getting your information?

The player in fact did win on restricted games. However, it makes little difference win, lose or draw. Excluded games were played so all play is void it is as simple as that.

Inet Promos"

Ha! So once you make a comment that is adverse to theirs they pester you. For pete's sake, the op had written twice in the thread that he didnt win anything on restricted games so if Inet wants to refute it post it here and stop hounding me. They have already decided not to pay the player so they dont have to convince me of this. In fact, I would dearly want to know the rationale for the interpretation of the term and not the phrase 'it is as simple as that'. Geeze.

My first incounter with them was not pleasant and the few times I emailed them about specific things that I wanted clarification on were a bit rude. I uninstalled them a long time ago and haven't looked back

 

[unicorn40]

I have been playing iNetbet for years with no problem at all. I hardly ever use coupons, except this last b-day ones. I know when it says "slots only", to not play anything but slots. The simple fact is that casinos can void winnings because you play other games even once....

You said yourself "The reason is, that I played some Bonus Bingo at the very start of my play." Well why on Earth would you take a "Slots Only" coupon and then go right to "Bonus Bingo" and play that game??? You took a SLOT coupon and went right at the start to play BINGO??? Bonus Bingo isn't even listed in the Slots section??? You are wrong IMO and need to learn what the coupons mean when you read them and if you aren't sure of the terms email and ask. Slots only means just that SLOTS ONLY!!!

iNetBet pays pretty much your full win in about 24hrs. or less sometimes and don't hold onto it and ignore emails in hopes that you'll play it back after a wk. or 2.

 

[missmichelle]

Whenever I have emailed inet with a question regarding a bonus they have always gotten back to me quickly and told me what I needed to know. They have never been rude. I think being that they don't have live chat or a phone to contact them, they get quite a few emails. So they have alot to get through and they just get right to the point but that doesn't make them rude. Also I have seen when a player makes an honest mistake they have in the past reset their game play. Not too many places would do that.

Michelle

 

[lauram]

C'mon.

In how many casinos with exactly these terms, it is allowed to play all the games that are not on the clearly stated restricted game list. In this case, it's Bj, Craps, Roulette....

When you play the other games, they just do not count towards the wagering requirements.

And even if played restr. games, they would normally void only the winnings of the restricted game played. Not all winnings.

When I left Bonus Bingo, I hadn't won. All winnings came from Slots. And after it, I havn't played on BB anymore.


It's just unfair. My mistake to play Bonus Bingo didn't give me ANY advantage. Rather the other way round. Bonus Bingo bonuses have a 10x playthrough normally, in contrast to my bonus, which had a 20x WR

I have just been reading through this players other posts. It seems they know the terms and conditions on playing at different casinos a lot better then they let on to believe. Seems there have been other issues with this player and here is a response to one of their other posts.

Maxd asked me to comment or help but it seems like the issue is solved.

Just a note to everyone it is rare when Rival or a Rival casino would ask for notarized ID. In 2 years I have maybe seen this request a total of 3 times and it is not a new policy that everyone should be worried about. I don't like to talk specific details about an account or the reasons why but it is usually when something just doesn't add up on our end.


It seems to me that you are looking for nothing more then bonus abuse as you go along.

 

[vinylweatherman]

This is the price casinos (and players) pay for having varied promotions, rather than "one size fits all" coupons.

The problem here is what does a player do if they suddenly realise they made a mistake. Often, it seems they think it OK to play the correct games from that moment on. Clearly, this is WRONG, and they are better off contacting support to have things "reset". In this case, the OP should have contacted them after playing some bonus bingo and realising they shouldn't have. The most likely outcome would be confiscation of winnings at that stage, with the player able to carry on with slots from the original balance. If the casino felt things were a bit fishy, they might also confiscate the bonus, and show the player the door.

 

[lauram]

I agree vw and if you read this players other threads they are well use to reading the terms and conditions of the casinos. Then to state they had played bonus bingo at the start never won anything then we find out they had played other restricted games and won. Makes you wonder if the thread was made in hopes of more support from us cm members and inet would back down and pay them.

 

[Nifty29]

The biggest question is....HOW did he win on Bonus Bingo???

 

[lauram]

Think the bigger question here is the letter sent to chuchu from inet stating the player one on restricted games. So i took that as the player did not just play bonus bingo but a few other restricted games also.

 

[thelawnet]

Hmm, perhaps the player could list ALL the games he played, and how much he played, and won/lost on each one. Or the casino could do so since they are communicating info via PM already.

If, for example, you start with say $100 deposit and $100 bonus, for $200 balance, go play bingo and end up with $180, then go play slots, it's not reasonable IMO to confiscate his winnings. He hasn't benefited from playing the non-allowed game, in fact he's lost money. It's hard to believe anyone would play bingo as an attempt at bonus abuse, so why penalise honest behaviour?

 

[zebedy]

whenever i have emailed inetbet with a question they have always got back to me fast, i think the way they answer could be taken the wrong way with people thinking them rude, for example the last question i put to support was

is the coupon xxxxx just for slots

, and the reply

yes its for slots only

there was no dear sir, how are you today, or wider explanation,

i got a straight and clear answer, and was happy with it ,some people would think it rude, i guess it depends on the person

 

[chuchu59]

Well,

Speaking for myself, I am prestty sure I can understand the difference between what is rude and what is not and I am certain that I have gotten rude replies on at least a dozen occasions. If you ask them a simple question, they wont be rude in answering for obvious reasons. If you have an issue or dont agree with them , it's a different thing altogether.

As for being fast, I can only state that it's been more than a year since my request for the paigow poker house rules. I have sent them several reminders in the interim and after promising they would be getting them soon they never came back to me and not even an explanation. I am a customer, played hundreds of hands and am perfectly within my rights to have access to house rules. Every casino is obliged to provide them. They did not, and simply did not bother about it. This is customer service? I doubt it.

 

[winbig]

whenever i have emailed inetbet with a question they have always got back to me fast, i think the way they answer could be taken the wrong way with people thinking them rude, for example the last question i put to support was , and the reply

there was no dear sir, how are you today, or wider explanation,

i got a straight and clear answer, and was happy with it ,some people would think it rude, i guess it depends on the person

While not rude, it's very unprofessional....

 

[tklein]

I didn't win on Bonus Bingo nor did I play any OTHER restr. game.

Just not the truth. Sorry

Had a Bonus Bingo coupon before and after next deposit, came back to Bonus Bingo automatically. Then played some games , but didn't win. (If win means, I won 4$ here and lost 4$ in the next, ok, then I won on it, lol)

And why is it even possible to play on these games when it's not allowed?

The casino would only have to void all winnings generated from it, instead of setting traps.

I think game resriction are there to prevent full br bets at the beginning or st like that.

Know what is the biggest bet on B.Bingo per card ? 1$. One asked how I managed to win on it. Yes, I didn't because its a bad game with a big advantage for the casino.

I had no advantage in playing BB.

The issue is closed for me. I dont want to invest more time here.

 

[tklein]

I agree vw and if you read this players other threads they are well use to reading the terms and conditions of the casinos. Then to state they had played bonus bingo at the start never won anything then we find out they had played other restricted games and won. Makes you wonder if the thread was made in hopes of more support from us cm members and inet would back down and pay them.

What did YOU find out ????????

Dont tell things thyt are lies here. "we find out they had played other restricted games and won" -why do you write this ?

It's a lie.

If INetBet wants to, they can post my session history here. Not because I try to get paid (its solved for me). Just to show it's unfair to void winnings in this situation.

 

[lauram]

Most of the players would of been on your side accept for that fact that almost all your other threads are about terms and bonuses. So that leaves us to believe you fully knew you broke the terms by playing games not allowed when it should of been only slot games. Then the rep stating you played games not allowed leaves us to also look at the fact you played other games along the way that you should not of played. Then there is another thread where they looked into your id a little further as something does not seem right. So at least for me it looks like you go off to find a casino, join it take their bonus offers. Then fully knowing the terms you still go off and play other games in hopes it will slip by or get the members here to help you get your funds.

 

[chuchu59]

I didn't win on Bonus Bingo nor did I play any OTHER restr. game.

Just not the truth. Sorry

Had a Bonus Bingo coupon before and after next deposit, came back to Bonus Bingo automatically. Then played some games , but didn't win. (If win means, I won 4$ here and lost 4$ in the next, ok, then I won on it, lol)

And why is it even possible to play on these games when it's not allowed?

The casino would only have to void all winnings generated from it, instead of setting traps.

I think game resriction are there to prevent full br bets at the beginning or st like that.

Know what is the biggest bet on B.Bingo per card ? 1$. One asked how I managed to win on it. Yes, I didn't because its a bad game with a big advantage for the casino.

I had no advantage in playing BB.

The issue is closed for me. I dont want to invest more time here.

The issue here is not whether winnings generated from the winnings, if any, are to be voided or whether there is any advantage in playing bingo. For the former, if you had won and increased the size of your bets playing slots, that would be a reason to void winnings. Even if there is a huge house advantage, if the game should not be played then it shouldnt.

My view is that if you had not won from bingo there is no reason for your slot winnings to be confiscated as they were not funded from winnings played at other games. So I would dearly love to know who is telling the truth on whether the player won on the restricted games, Inet or tklein. As it stands, tklein states he won $4, lost $4 and then won again. So does that mean he actually won. Then, it seems Inet's silence on this is deafening. If they are adamant that the player actually won in this game, why not post it. They are rarely shy in these circumstances ie when it is in their interests to do so.

 

[Jasminebed]

The Inetbet coupon clearly states that PLAY on other games voids deposit and winnings, irregardless of whether you win or lose.

RTG has a system where you must claim a bonus, it is not just thrust upon you unlike some other casinos.

If you do not like, or do not understand, the terms, don't claim the coupon.

The OP says they consider this issue solved...I think we should all do the same.

Thanks tk for bringing to light (yet again) how important it is to understand the terms of a bonus you are playing.

I must say that Bonus Bingo is more like a slot game than a table game, but what I think, or the OP thinks is not an issue here.

BTW, for those of us you like Bonus Bingo as well as the slots, it is allowed with the bonuses over at Buzzluck. But check terms and conditions always, because they can vary from one promotion to the next.

 

[iNetBet Promos]

Hi Everyone,

Just to clarify if any excluded game is played on a coupon not permitting this then winnings will be void. This particular offer was a Slots offer and the only games that can be played until wagering requirements are met are Slots and slots only. If any other games are played then winnings are void.

In this instance an excluded game (Bonus Bingo) was played so unfortunately winnings were void. The deposit and bonus were returned to the account to be played through on correct games.

It matters not whether someone has won or lost playing excluded games. Any play on excluded games will result in these actions. I am unsure as to why it has been suggested that you can play other games as this is simply not the case.

As it has been specifically asked, the player did win on Bonus Bingo ($57) with bonus monies.

tklien is an experienced player and has claimed many bonuses in the past. They know the rules and how these offers work. Unfortunately they made a mistake this time.

I hope that this clears up a few queries people had. Have a good weekend.

Best Regards
iNetBet Promos

 

[Jasminebed]

In this instance an excluded game (Bonus Bingo) was played so unfortunately winnings were void. The deposit and bonus were returned to the account to be played through on correct games.

Very generous on your part Inetbet as you were under no obligation to do so. I hope the OP manages to get lucky again with their slot play.

 

[winbig]

Very generous on your part Inetbet as you were under no obligation to do so. I hope the OP manages to get lucky again with their slot play.

So true...there's a lot of casinos that would have refunded your deposit and locked your account.

 

[Pinababy69]

After reading through this thread just now, I completely and totally understand why Bryan shut down the complaints section, and why he was so hesitant to open it back up.

One, this whole thread is a complete waste of time initiated by a player who is obviously experienced and who knows better. Two, I can completely see how Inetbet could view a thread like this as damaging to them.

This wasn't a case where terms were open to interpretation. The player used a coupon that explicitly said SLOTS ONLY. He then proceeded to play a game other than slots. Also, by his own admission, he had read the T&C's, which stated that play on ANY OTHER GAMES would void all winnings. What is there to interpret?

In regard to discussions of poor and/or rude customer support....completely irrelevant to the thread. Chuchu has a valid issue about the rules of Paigow. Chu, why don't you start a thread on that? Maybe you can finally get a response/answer?

I can't believe this went on for five pages. Myself, I'd much rather debate the stuff that IS open to interpretation, and where it might be of some benefit to the player. This was a complete waste of time.

Thanks for the statement Inetbet, and the info that the player had his deposit plus bonus returned. He seemed to have left that out of his original post.

 

[Mouche12]

But can you get back your initial deposit, I wonder?? sorry didnt read properly, nice work of Inetbet I must say that they returned the deposit + bonus!

 

[thelawnet]

As it has been specifically asked, the player did win on Bonus Bingo ($57) with bonus monies.

Win meaning net win? As in wagered $100, return $157?

Or win meaning total winnings, as in wagered $100, return $57.

tklien is an experienced player and has claimed many bonuses in the past. They know the rules and how these offers work. Unfortunately they made a mistake this time.

Expensive mistake. I think it's a shame you penalise a regular customer for what appears to be an honest mistake (bonus bingo is one of the worst games in the casino, and has a higher casino edge than slots).

 

[thelawnet]

After reading through this thread just now, I completely and totally understand why Bryan shut down the complaints section, and why he was so hesitant to open it back up.

One, this whole thread is a complete waste of time initiated by a player who is obviously experienced and who knows better. Two, I can completely see how Inetbet could view a thread like this as damaging to them.

FFS, he made a mistake, he played just about the worst game in the casino, bingo, and then genuinely won hundreds of dollars on slots.

And rather than saying 'as a regular customer, although you did break the rules, we don't believe you were trying to exploit the bonus, and so we're going to pay you', they say 'regular customer or not, rules are rules, we're confiscating your winnings'.

In regard to discussions of poor and/or rude customer support....completely irrelevant to the thread.

Not in the least. People make mistakes. I've done it before. I've played a bonus on an excluded game for a short time, before realising.

People will want to know which casinos penalise honest mistakes, and which don't..... I can assure you that there are plenty of casinos that would not take this stance.

I don't see that it's reasonable to treat all players as lawyers who've analysed the small print in fine detail. Because all you end up with as players is hardened bonus hunters who can exploit the nuances.

My view is it's reasonable to take a view based on the circumstances, and not just treat any minor transgression as a revenue opportunity. And I haven't seen anything to suggest that this player acted dishonestly.

Thanks for the statement Inetbet, and the info that the player had his deposit plus bonus returned. He seemed to have left that out of his original post.

Why would he mention it? It's not much of a consolation is it. What chance has he got of winning $955 twice in a row? Very little. He'd be better off taking his deposit back.

Bottom line:

yes, Inetbet have the right to confiscate this players winnings, but equally I and everyone else have the right to judge Inetbet for it.

 

[Pinababy69]

How does anyone know if it was an honest mistake? Maybe it was, I have no idea. I do know that the OP is not a stranger to reading terms and conditions, as evidenced by other posts, and his own posts in this thread. He admitted to reading them.

Unlike the Spin Palace case, there was no room for interpretation. It was a slot coupon, meant to be played on slots. The terms stated unequivocally that play on any other games would void all winnings. With the Spin Palace issue, it was impossible for the complainant to abide by the terms as written. With this case, all the OP had to do was play slots, instead of claiming a slot coupon, and proceeding to play a different game. He had free will, and he knew the terms.

I'm STILL trying to wrap my head around the fact that anyone claims a SLOT coupon, and proceeds to play any game BUT slots. I wouldn't even have to read the T&C's on that one. If I didn't want to play slots, I wouldn't claim that coupon. When does common sense come into play? I don't believe that players should have to pay for the mistakes made by casinos, whether that be mistakes in their terms, or wrong info given by CS, whatever. In the same vein, I don't believe that a casino should have to pay for the "mistake" of a player, innocent mistake or not. Not when the terms leave no margin for error. The terms couldn't have stated it any clearer than they did. Play any other games than slots, have your winnings voided. There's a difference between terms you deem to be unfair, and terms that are IMPOSSIBLE to win by. You may see Inet's terms as unfair, but they are clear. And they do not make it impossible to win.

I'm done. I wish I had never thrown my two cents into that Complaint Section thread. Bryan, can we turn back the clock?