iNetBet VS tklein

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tklein

Dormant account
Joined
Oct 15, 2008
Location
near Hamburg
Hi,

I hope you can help me.

Yesterday, I had such a nice run at playing the slots on iNetBet casino, so I was able to cashout 995$.

I claimed one of the birthday coupon codes - FNJEH - only Slots play allowed.

Today I got a mail saying that all winnings were voided.

The reason is, that I played some Bonus Bingo at the very start of my play.

I didn't won on this game. I wasn't aware that this was not allowed.

I could understand if they voided the winnings on this game and said I have to wager more of the playthrough.

But to just void all winnings ? Is this fair ?

I havn't played the bonus through on this game. NO. It was just at the very start, because I played another coupon for Bonus Bingo before.

What do you say to this ?

Thomas
 
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Joined
Mar 10, 2005
Location
Pennsylvania
Hi,

I hope you can help me.

Yesterday, I had such a nice run at playing the slots on iNetBet casino, so I was able to cashout 995$.

I claimed one of the birthday coupon codes - FNJEH - only Slots play allowed.

Today I got a mail saying that all winnings were voided.

The reason is, that I played some Bonus Bingo at the very start of my play.

I didn't won on this game. I wasn't aware that this was not allowed.

I could understand if they voided the winnings on this game and said I have to wager more of the playthrough.

But to just void all winnings ? Is this fair ?

I havn't played the bonus through on this game. NO. It was just at the very start, because I played another coupon for Bonus Bingo before.

What do you say to this ?

Thomas

The first step would be to contact the reps on board and let them look into the issue before dragging it into the forum. Dragging it out in public before going through proper channels may hurt your chances of getting this resolved...(https://www.casinomeister.com/forums/help/pab-rules/)


https://www.casinomeister.com/forums/members/

https://www.casinomeister.com/forums/members/
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hi,

I hope you can help me.

Yesterday, I had such a nice run at playing the slots on iNetBet casino, so I was able to cashout 995$.

I claimed one of the birthday coupon codes - FNJEH - only Slots play allowed.

Today I got a mail saying that all winnings were voided.

The reason is, that I played some Bonus Bingo at the very start of my play.

I didn't won on this game. I wasn't aware that this was not allowed.

I could understand if they voided the winnings on this game and said I have to wager more of the playthrough.

But to just void all winnings ? Is this fair ?

I havn't played the bonus through on this game. NO. It was just at the very start, because I played another coupon for Bonus Bingo before.

What do you say to this ?

Thomas

The first thing I say to this is that you should not have played any other game but slots, when using a coupon that explicitly states "Slots Only".

I used this coupon myself a while back, I am going to go and dig out the T&C's...but my initial reaction is that you're wrong. Sorry.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
From their General Terms and Conditions page regarding bonuses.

You do not have permission to view link Log in or register now.


With game specific bonuses, monies can only be used on given game. Any play / winnings gained on excluded games with monies including a bonus or part therof will result in all winnings being void.

It's pretty straightforward Tklein, and saying that you weren't aware, or didn't read the T&C's isn't an excuse.

Here is the coupon itself. Notice it says Game Restrictions apply. It also says must be wagered on slots.
 

tklein

Dormant account
Joined
Oct 15, 2008
Location
near Hamburg
It says: "Game restrictions applay" - usual terms and conditions:

From the terms:
Unless otherwise stated offers do not apply to Craps, Roulette, Sic Bo, Multi-Hand Video Poker, Video Poker, Blackjack/21 variants or Baccarat play. Any play on these games using a balance that includes any bonus or part thereof, will result in all winnings becoming null and void. (amended November 2006)

Bonus Bingo is not listed here.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
No but the coupon does state the bonus and deposit has to be wagered 20x on slots.
Bonus bingo is not a slot.
 

tklein

Dormant account
Joined
Oct 15, 2008
Location
near Hamburg
Must be wagered 20x on Slots doesn't tell me that other games NOT ALLOWED.

When I look to T+Cs for this, I find only BJ, Craps...

And, if I had used this game to trick around some wagering req. or so. But I lost on it and played there at the begining only. I wasn't ware thet that this is not allowed.

I didn't played "through" AFTER I won on slots. And, I guess Bonus Bingo has at least the same house edge as Slots. Not like Craps or so.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
It says: "Game restrictions applay" - usual terms and conditions:

From the terms:
Unless otherwise stated offers do not apply to Craps, Roulette, Sic Bo, Multi-Hand Video Poker, Video Poker, Blackjack/21 variants or Baccarat play. Any play on these games using a balance that includes any bonus or part thereof, will result in all winnings becoming null and void. (amended November 2006)

Bonus Bingo is not listed here.

Why anyone claims a SLOTS coupon, and then proceeds to play on ANY other game is beyond me. The coupon itself says "must be wagered on slots". If this were not their intention, they would have made it an all games coupon, or just a match. Slots coupons are meant to be played on slots. If you want to play a different game, use a different coupon. If you don't want to be restricted to slots play, don't claim a SLOT coupon.

They had ten coupons in total on offer. Some were for slots, some were for all games, video poker, etc. They give them names specifically to avoid any confusion.

I'm sorry, but I agree with the casino. If you wanted to play Bonus Bingo, you shouldn't have claimed a slots coupon.

And again, I highlight this from their T&C's:

With game specific bonuses, monies can only be used on given game.
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
Hi,

I hope you can help me.

Yesterday, I had such a nice run at playing the slots on iNetBet casino, so I was able to cashout 995$.

I claimed one of the birthday coupon codes - FNJEH - only Slots play allowed.

Today I got a mail saying that all winnings were voided.

The reason is, that I played some Bonus Bingo at the very start of my play.

I didn't won on this game. I wasn't aware that this was not allowed.

I could understand if they voided the winnings on this game and said I have to wager more of the playthrough.

But to just void all winnings ? Is this fair ?

I havn't played the bonus through on this game. NO. It was just at the very start, because I played another coupon for Bonus Bingo before.

What do you say to this ?

Thomas

tklein, I think you are screwed!!! Don'y know what your intentions were but you are on the wrong side of this issue...Too bad it was so much money if only a few bucks the hurt would not be so bad Sorry Pal!!
 

tklein

Dormant account
Joined
Oct 15, 2008
Location
near Hamburg
Why anyone claims a SLOTS coupon, and then proceeds to play on ANY other game is beyond me. The coupon itself says "must be wagered on slots".

Wow, your the one that never makes a mistake....nice for you

If it was BJ of some kind of table game it would be another thing.

I don't say I was right playing Bonus Bingo. But in this coupon they only mention their T+Cs. And there it says:BJ...is restricted game."

Nothing about
"With game specific bonuses, monies can only be used on given game. "
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
The size of that coupon would not allow them to list all the games you cannot play. So instead they couldnt of made it any easier then saying SLOTS only.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Wow, your the one that never makes a mistake....nice for you

If it was BJ of some kind of table game it would be another thing.

I don't say I was right playing Bonus Bingo. But in this coupon they only mention their T+Cs. And there it says:BJ...is restricted game."

Nothing about
"With game specific bonuses, monies can only be used on given game. "

That's right, the coupon itself says normal T&C's apply, which you obviously read as you are quoting them. So how did you miss:

With game specific bonuses, monies can only be used on given game.

It's right there on the same page, in the same paragraph.

Again, I'm sorry, but IMO, you have no complaint. You made a mistake, as you say....not much can be done about it.

I would guess you could PAB with Max, but why waste his time or your own? The terms are pretty clear, and the error was your own, not the casino's.

EDIT: As Rob did in an earlier thread today, I'm going to ask for a thread title change, so as to not negatively impact Inetbet in search engine rankings. Yes, they voided your winnings, but they voided them because you played a game you shouldn't have.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
tklein, I'm sorry that you didn't read and understand the SLOTS ONLY coupon that clearly says deposit and bonus must be wagered on slots only.

Even though you lost with the bonus bingo, you still played part of your deposit.

Some of the lessons we learn in life are harder than others. If you have any doubts about a promotion, ask support! I know that Inetbet in particular is a little frustrating for that, because they do not offer telephone or livechat support, and you must email support and await an answer.

And with Inetbet, I'm pretty sure you cannot go on and play any game you like even after meeting the WR...withdraw your funds and make another deposit. I'm not sure if you can deposit at Inet while a withdrawal is pending, you would have to check with support on this one.

Sorry for the hard lesson, but next time you will be more cautious when using coupons or bonuses I'm sure.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW we're seeing more and more of this "Terms said X but I understood Y" stuff. It's usually based on a reading of the applicable Terms such that some confusion could be understood. We're getting pretty sick of it.

The bottom line in a case like this has got to be on a "reasonable" understanding of what is written. If you can misinterpret the Terms by standing on your head and blowing bubbles then bully for you, but that's no grounds to penalize the casino for not having Terms that were beyond your ability to misread them.

In a case like this if the Terms said "must be wagered on slots" then that's what it means .. ON SLOTS. I really don't care what "yes but I understood something else" argument you come up with, you are still bound to play it out ON SLOTS.

I'm not going to pre-judge tklein in case they do choose to PAB but I can tell you right now that if the Terms read "must be wagered on slots" then you have no business playing anything else. If you do you have broken the Terms and can expect all the disappointment that doing so usually brings to you.

It's high time that players started treating casino Terms as their responsibility too. If you see something that is open to interpretation then ask the casino for a clarification. If you proceed without doing so and screw up then you'll probably end up on the pointy side of the Terms and that's what you get for being sloppy and foolish. "Be Stupid, Expect Pain" needs to be on every player's lips.

Does that sound cold, harsh, cruel or unfair? Well it isn't, it's called being a grown up and that's what you're supposed to be.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
FWIW we're seeing more and more of this "Terms said X but I understood Y" stuff. It's usually based on a reading of the applicable Terms such that some confusion could be understood. We're getting pretty sick of it.

The bottom line in a case like this has got to be on a "reasonable" understanding of what is written. If you can misinterpret the Terms by standing on your head and blowing bubbles then bully for you, but that's no grounds to penalize the casino for not having Terms that were beyond your ability to misread them.

In a case like this if the Terms said "must be wagered on slots" then that's what it means .. ON SLOTS. I really don't care what "yes but I understood something else" argument you come up with, you are still bound to play it out ON SLOTS.

I'm not going to pre-judge tklein in case they do choose to PAB but I can tell you right now that if the Terms read "must be wagered on slots" then you have no business playing anything else. If you do you have broken the Terms and can expect all the disappointment that doing so usually brings to you.

It's high time that players started treating casino Terms as their responsibility too. If you see something that is open to interpretation then ask the casino for a clarification. If you proceed without doing so and screw up then you'll probably end up on the pointy side of the Terms and that's what you get for being sloppy and foolish. "Be Stupid, Expect Pain" needs to be on every player's lips.

Does that sound cold, harsh, cruel or unfair? Well it isn't, it's called being a grown up and that's what you're supposed to be.

Completely agree Max, and I had been going to post something very similar. Yes, it is a casino's responsibility to write as clear and concise as possible T&C's. But it is a player's responsibility to act with a modicum of COMMON SENSE. Would anyone here claim a coupon titled "100% Video Poker Match", and then proceed to start playing on slots? You may want to check the terms to verify the types of Video Poker allowed/disallowed, but beyond that, there is no ambiguity. The bonus is intended for play on Video Poker.

End of story for me. And thanks for the title change.
 

tklein

Dormant account
Joined
Oct 15, 2008
Location
near Hamburg
C'mon.

In how many casinos with exactly these terms, it is allowed to play all the games that are not on the clearly stated restricted game list. In this case, it's Bj, Craps, Roulette....

When you play the other games, they just do not count towards the wagering requirements.

And even if played restr. games, they would normally void only the winnings of the restricted game played. Not all winnings.

When I left Bonus Bingo, I hadn't won. All winnings came from Slots. And after it, I havn't played on BB anymore.


It's just unfair. My mistake to play Bonus Bingo didn't give me ANY advantage. Rather the other way round. Bonus Bingo bonuses have a 10x playthrough normally, in contrast to my bonus, which had a 20x WR
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I wouldnt call it unfair. Many casinos use these terms to trap the unwary and it's a ploy to not pay out if you win. Once you play a restricted game, you either proceed to lose your deposit or have your winnings voided. The casino is in a winning position. Some other RTG casinos have terms and conditions to the effect that any winnings derived from restricted games will be confiscated if wagering requirements have not been met yet. Yes, it doesnt make sense but that's the way it is. The terms and conditions were worded like that deliberately to catch unwary players and I think you are pretty much screwed.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Wow, your the one that never makes a mistake....nice for you

I really love your attitude as a newbie here! Way to make friends! :eek:

All these forum members have tried to show you your mistake, all are polite and friendly, trying to help you understand. In spite of your whining, pissing and moaning about it.

I definitely would say, you are getting a free pass on this one. And you should consider being more attentive to the T&C's when you take bonuses in the future. :thumbsup:
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
Sorry but IMHO you need to suck it up and cut your losses. I claimed a "Scratch Card" bonus one time a long time ago (was in a hurry and didn't look at it carefully..my bi-focals were probably smudged:D), and played slots. I won some and then looked at my playthrough and it hadn't moved. I emailed support to find out what was going on and they informed me I was playing on the WRONG coupon. They were very nice about it....they did deduct my excess (about $350) and let me start over with my deposit and bonus for the SCRATCH CARD. Lesson learned..I now read VERY carefully the bonuses T & C's.
 

vegetagirl2008

Mafia Wars Level 472
Joined
May 10, 2008
Location
Brooklyn, New York, United States
You know what they say "Reading is Fundamantal" before you took the bonus it always good to read before you deposit and take any bonus. It might not seem fair to you but those their terms. No one is coming down on you we are just telling you how it is and to sugar coat it would be wrong and not fair to you.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Against the overwhelming tide of opinion I beg to differ. There must be a primary reason why a certain term or condition exists. Most are there to protect the casino unless it's a rogue outfit who came up conditions to screw the player and it is the spirit of the term which is important. I believe the 'restricted games' clause exists because the casino does not want a player who took a bonus to bet huge on even money games, win and then grind out WRs. So in the event of a player actually winning on restricted games they are actually playing with 'illegal funds' and the voiding of subsequent winnings is understandable. However, if there are no 'winnings' derived from playing restricted games there is no benefit whatever to the player in terms of bankroll size and so winnings from allowed games should stand.

If we are talking of contractual obligations here where the player agreed to the terms and conditions since the player won nothing at the restricted games there is no consideration involved and hence anything that he won on allowed games should be be 'legal winnings'.

I would love to be enlightened as to any other reasons for voiding the winnings other than it was explicitly written in the terms and conditions.
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
Sorry but IMHO you need to suck it up and cut your losses. I claimed a "Scratch Card" bonus one time a long time ago (was in a hurry and didn't look at it carefully..my bi-focals were probably smudged:D), and played slots. I won some and then looked at my playthrough and it hadn't moved. I emailed support to find out what was going on and they informed me I was playing on the WRONG coupon. They were very nice about it....they did deduct my excess (about $350) and let me start over with my deposit and bonus for the SCRATCH CARD. Lesson learned..I now read VERY carefully the bonuses T & C's.

maybe
tklien can ask inetbet to do the same,
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
This pm from Inet reached me several hours ago. I find it irritating though I dont know how anyone else feels about it:

"Hi chuchu,

I note your recent post on this topic. I see that you state the player did not win on restricted games. I would like to know how do you know this? Where are you getting your information?

The player in fact did win on restricted games. However, it makes little difference win, lose or draw. Excluded games were played so all play is void it is as simple as that.

Inet Promos"

Ha! So once you make a comment that is adverse to theirs they pester you. For pete's sake, the op had written twice in the thread that he didnt win anything on restricted games so if Inet wants to refute it post it here and stop hounding me. They have already decided not to pay the player so they dont have to convince me of this. In fact, I would dearly want to know the rationale for the interpretation of the term and not the phrase 'it is as simple as that'. Geeze.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
This pm from Inet reached me several hours ago. I find it irritating though I dont know how anyone else feels about it:


I find it VERY snobby, the way I always find Inet. I stopped playing there along time ago for that very reason.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
This pm from Inet reached me several hours ago. I find it irritating though I dont know how anyone else feels about it:

"Hi chuchu,

I note your recent post on this topic. I see that you state the player did not win on restricted games. I would like to know how do you know this? Where are you getting your information?

The player in fact did win on restricted games. However, it makes little difference win, lose or draw. Excluded games were played so all play is void it is as simple as that.

Inet Promos"

Ha! So once you make a comment that is adverse to theirs they pester you. For pete's sake, the op had written twice in the thread that he didnt win anything on restricted games so if Inet wants to refute it post it here and stop hounding me. They have already decided not to pay the player so they dont have to convince me of this. In fact, I would dearly want to know the rationale for the interpretation of the term and not the phrase 'it is as simple as that'. Geeze.


I guess chuchu you could look at it both ways, casino values your play there so they thought they would share with you their reasons for not paying.
Now for the player, come on man the cm team go above and beyond to help players out with their issues. Not only did you fully know you played restricted GAMES you won on them. Then to be verbal with some of the forum members when you didnt like their comments back to you is very uncalled for. Did you really think for one moment your play at inet would not of been looked into. Poor max is over run with stuff like this every day, and this just slows up him assisting players that really need the help from the cm team. I should say the players that actually have a honest complaint.
 
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