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iNetBet VS tklein

Discussion in 'Casino Complaints - Bonus Issues' started by tklein, May 22, 2009.

Thread Status:
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    May 22, 2009
  1. tklein

    tklein Dormant account

    Occupation:
    trade
    Location:
    near Hamburg
    Hi,

    I hope you can help me.

    Yesterday, I had such a nice run at playing the slots on iNetBet casino, so I was able to cashout 995$.

    I claimed one of the birthday coupon codes - FNJEH - only Slots play allowed.

    Today I got a mail saying that all winnings were voided.

    The reason is, that I played some Bonus Bingo at the very start of my play.

    I didn't won on this game. I wasn't aware that this was not allowed.

    I could understand if they voided the winnings on this game and said I have to wager more of the playthrough.

    But to just void all winnings ? Is this fair ?

    I havn't played the bonus through on this game. NO. It was just at the very start, because I played another coupon for Bonus Bingo before.

    What do you say to this ?

    Thomas
     
    1 person likes this.
  2. May 22, 2009
  3. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    The first step would be to contact the reps on board and let them look into the issue before dragging it into the forum. Dragging it out in public before going through proper channels may hurt your chances of getting this resolved...(http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab)


    http://www.casinomeister.com/forums/members/emily_hanson.html

    http://www.casinomeister.com/forums/members/inetbet-promos.html
     
    3 people like this.
  4. May 22, 2009
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    The first thing I say to this is that you should not have played any other game but slots, when using a coupon that explicitly states "Slots Only".

    I used this coupon myself a while back, I am going to go and dig out the T&C's...but my initial reaction is that you're wrong. Sorry.
     
    2 people like this.
  6. May 22, 2009
  7. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    From their General Terms and Conditions page regarding bonuses.

    You must register/login in order to see the link.

    It's pretty straightforward Tklein, and saying that you weren't aware, or didn't read the T&C's isn't an excuse.

    Here is the coupon itself. Notice it says Game Restrictions apply. It also says must be wagered on slots.
     
    3 people like this.
  8. May 22, 2009
  9. tklein

    tklein Dormant account

    Occupation:
    trade
    Location:
    near Hamburg
    It says: "Game restrictions applay" - usual terms and conditions:

    From the terms:
    Unless otherwise stated offers do not apply to Craps, Roulette, Sic Bo, Multi-Hand Video Poker, Video Poker, Blackjack/21 variants or Baccarat play. Any play on these games using a balance that includes any bonus or part thereof, will result in all winnings becoming null and void. (amended November 2006)

    Bonus Bingo is not listed here.
     
  10. May 22, 2009
  11. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    No but the coupon does state the bonus and deposit has to be wagered 20x on slots.
    Bonus bingo is not a slot.
     
  12. May 22, 2009
  13. tklein

    tklein Dormant account

    Occupation:
    trade
    Location:
    near Hamburg
    Must be wagered 20x on Slots doesn't tell me that other games NOT ALLOWED.

    When I look to T+Cs for this, I find only BJ, Craps...

    And, if I had used this game to trick around some wagering req. or so. But I lost on it and played there at the begining only. I wasn't ware thet that this is not allowed.

    I didn't played "through" AFTER I won on slots. And, I guess Bonus Bingo has at least the same house edge as Slots. Not like Craps or so.
     
  14. May 22, 2009
  15. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Why anyone claims a SLOTS coupon, and then proceeds to play on ANY other game is beyond me. The coupon itself says "must be wagered on slots". If this were not their intention, they would have made it an all games coupon, or just a match. Slots coupons are meant to be played on slots. If you want to play a different game, use a different coupon. If you don't want to be restricted to slots play, don't claim a SLOT coupon.

    They had ten coupons in total on offer. Some were for slots, some were for all games, video poker, etc. They give them names specifically to avoid any confusion.

    I'm sorry, but I agree with the casino. If you wanted to play Bonus Bingo, you shouldn't have claimed a slots coupon.

    And again, I highlight this from their T&C's:

     
    3 people like this.
  16. May 22, 2009
  17. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    tklein, I think you are screwed!!! Don'y know what your intentions were but you are on the wrong side of this issue...Too bad it was so much money if only a few bucks the hurt would not be so bad Sorry Pal!!
     
    2 people like this.
  18. May 22, 2009
  19. tklein

    tklein Dormant account

    Occupation:
    trade
    Location:
    near Hamburg
    Wow, your the one that never makes a mistake....nice for you

    If it was BJ of some kind of table game it would be another thing.

    I don't say I was right playing Bonus Bingo. But in this coupon they only mention their T+Cs. And there it says:BJ...is restricted game."

    Nothing about
    "With game specific bonuses, monies can only be used on given game. "
     
  20. May 22, 2009
  21. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    The size of that coupon would not allow them to list all the games you cannot play. So instead they couldnt of made it any easier then saying SLOTS only.
     
    2 people like this.
  22. May 22, 2009
  23. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    That's right, the coupon itself says normal T&C's apply, which you obviously read as you are quoting them. So how did you miss:

    It's right there on the same page, in the same paragraph.

    Again, I'm sorry, but IMO, you have no complaint. You made a mistake, as you say....not much can be done about it.

    I would guess you could PAB with Max, but why waste his time or your own? The terms are pretty clear, and the error was your own, not the casino's.

    EDIT: As Rob did in an earlier thread today, I'm going to ask for a thread title change, so as to not negatively impact Inetbet in search engine rankings. Yes, they voided your winnings, but they voided them because you played a game you shouldn't have.
     
    4 people like this.
  24. May 22, 2009
  25. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    tklein, I'm sorry that you didn't read and understand the SLOTS ONLY coupon that clearly says deposit and bonus must be wagered on slots only.

    Even though you lost with the bonus bingo, you still played part of your deposit.

    Some of the lessons we learn in life are harder than others. If you have any doubts about a promotion, ask support! I know that Inetbet in particular is a little frustrating for that, because they do not offer telephone or livechat support, and you must email support and await an answer.

    And with Inetbet, I'm pretty sure you cannot go on and play any game you like even after meeting the WR...withdraw your funds and make another deposit. I'm not sure if you can deposit at Inet while a withdrawal is pending, you would have to check with support on this one.

    Sorry for the hard lesson, but next time you will be more cautious when using coupons or bonuses I'm sure.
     
    5 people like this.
  26. May 22, 2009
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW we're seeing more and more of this "Terms said X but I understood Y" stuff. It's usually based on a reading of the applicable Terms such that some confusion could be understood. We're getting pretty sick of it.

    The bottom line in a case like this has got to be on a "reasonable" understanding of what is written. If you can misinterpret the Terms by standing on your head and blowing bubbles then bully for you, but that's no grounds to penalize the casino for not having Terms that were beyond your ability to misread them.

    In a case like this if the Terms said "must be wagered on slots" then that's what it means .. ON SLOTS. I really don't care what "yes but I understood something else" argument you come up with, you are still bound to play it out ON SLOTS.

    I'm not going to pre-judge tklein in case they do choose to PAB but I can tell you right now that if the Terms read "must be wagered on slots" then you have no business playing anything else. If you do you have broken the Terms and can expect all the disappointment that doing so usually brings to you.

    It's high time that players started treating casino Terms as their responsibility too. If you see something that is open to interpretation then ask the casino for a clarification. If you proceed without doing so and screw up then you'll probably end up on the pointy side of the Terms and that's what you get for being sloppy and foolish. "Be Stupid, Expect Pain" needs to be on every player's lips.

    Does that sound cold, harsh, cruel or unfair? Well it isn't, it's called being a grown up and that's what you're supposed to be.
     
    8 people like this.
  28. May 22, 2009
  29. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Completely agree Max, and I had been going to post something very similar. Yes, it is a casino's responsibility to write as clear and concise as possible T&C's. But it is a player's responsibility to act with a modicum of COMMON SENSE. Would anyone here claim a coupon titled "100% Video Poker Match", and then proceed to start playing on slots? You may want to check the terms to verify the types of Video Poker allowed/disallowed, but beyond that, there is no ambiguity. The bonus is intended for play on Video Poker.

    End of story for me. And thanks for the title change.
     
    3 people like this.
  30. May 22, 2009
  31. tklein

    tklein Dormant account

    Occupation:
    trade
    Location:
    near Hamburg
    C'mon.

    In how many casinos with exactly these terms, it is allowed to play all the games that are not on the clearly stated restricted game list. In this case, it's Bj, Craps, Roulette....

    When you play the other games, they just do not count towards the wagering requirements.

    And even if played restr. games, they would normally void only the winnings of the restricted game played. Not all winnings.

    When I left Bonus Bingo, I hadn't won. All winnings came from Slots. And after it, I havn't played on BB anymore.


    It's just unfair. My mistake to play Bonus Bingo didn't give me ANY advantage. Rather the other way round. Bonus Bingo bonuses have a 10x playthrough normally, in contrast to my bonus, which had a 20x WR
     
  32. May 22, 2009
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I wouldnt call it unfair. Many casinos use these terms to trap the unwary and it's a ploy to not pay out if you win. Once you play a restricted game, you either proceed to lose your deposit or have your winnings voided. The casino is in a winning position. Some other RTG casinos have terms and conditions to the effect that any winnings derived from restricted games will be confiscated if wagering requirements have not been met yet. Yes, it doesnt make sense but that's the way it is. The terms and conditions were worded like that deliberately to catch unwary players and I think you are pretty much screwed.
     
  34. May 22, 2009
  35. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    I really love your attitude as a newbie here! Way to make friends! :eek:

    All these forum members have tried to show you your mistake, all are polite and friendly, trying to help you understand. In spite of your whining, pissing and moaning about it.

    I definitely would say, you are getting a free pass on this one. And you should consider being more attentive to the T&C's when you take bonuses in the future. :thumbsup:
     
    2 people like this.
  36. May 22, 2009
  37. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    Sorry but IMHO you need to suck it up and cut your losses. I claimed a "Scratch Card" bonus one time a long time ago (was in a hurry and didn't look at it carefully..my bi-focals were probably smudged:D), and played slots. I won some and then looked at my playthrough and it hadn't moved. I emailed support to find out what was going on and they informed me I was playing on the WRONG coupon. They were very nice about it....they did deduct my excess (about $350) and let me start over with my deposit and bonus for the SCRATCH CARD. Lesson learned..I now read VERY carefully the bonuses T & C's.
     
    2 people like this.
  38. May 23, 2009
  39. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    You know what they say "Reading is Fundamantal" before you took the bonus it always good to read before you deposit and take any bonus. It might not seem fair to you but those their terms. No one is coming down on you we are just telling you how it is and to sugar coat it would be wrong and not fair to you.
     
    1 person likes this.
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