Inetbet complaint

[bubblebb]

My wife and I used to have a different account in Inetbet. We have been a loyal cusotmer for over 5 years. And we often made deposit/withdrawal without any issue. But recently when my wife first won $2000 from Inetbet, they requested my wife send them a faxback form and in the end we still got the payment. In the meantime, I continue playing in Inetbet with same deposit/withdrawal method. But last week when I won big($7000) and try to make a withdrawal, they ask me to send the faxback form again, and then couple email changes, ask me for this, ask me for that, which is never happened when I faxed my wife's faxback form. I should have noticed this signals. In the end, my winning was forfeited and both my and my wife's account are closed. THe reply from Inetbet is following
"
I am afraid that as per our terms and conditions all linked accounts will have to be closed and any play void.

We will not be confiscating your deposited funds, only voiding play. The deposits made will be returned to your MypaylinQ account.
There are no funds to return on the linked account as they withdrew more than had been deposited.
This is not action that we take lightly especially as you have been a longstanding player. However now that our account have uncovered this recent behaviour this is not something that we can overlook.
"
Come on, we played for 5 years with same "behavior", using same deposit /withdrawal method, and they never mentioned a word. Now they just can't overlook since the "behavior" is winning too much?

 

[Mousey]

1. Most casinos state in their T&C only one account per household.

2. Occasionally, a casino will allow another account from the same household if requested. If this is granted, players might want to keep a copy of the email.

3. If you've been playing online for 5 years, I would think you'd be aware of these terms, and know the risk.

4. It sucks, but unless you had approval for both of you to have accounts, I feel you're simply going to have to bite the bullet and accept INetBet's actions now that you've been caught out.

INetBet has a representave monitoring this forum. Go up to the Reps button and find INetBet and send a PM (private message) if you'd like.

Good luck.

 

[iNetBet Promos]

Hi All,

I thought it necessary to post as bubblebb has not given the full information.

In the past there was no apparent connection between the accounts in question here. Both used their own financial accounts/wallets to deposit with etc. The accounts were registered in different names, addresses etc. At no time was it declared that there was a relationship between the players and neither were we aware of any.

Recently our accounts team, after reviewing new fax back forms, found that there were numerous anomalies. In addition the accounts in question were found to have been using the same online wallet account - not separate ones. This was not declared by the clients and it was only upon investigation by the account team that this was uncovered.

Players cannot use accounts registered to other people to deposit and withdraw funds on an account even if they purport to be related.

The play on the accounts was thus void and every deposit made via this Wallet are being returned to them.

This is obviously not something we wanted to do - closing the account. As the poster states, they have been a member for some time.

I hope that this explains the reason for the accounts being closed more clearly.

Best Regards
iNetBet Promos

 

[colly]

Hnnn

These are faorly standard terms so INet well within their rights-

It does strikes me as a little odd that while acknpwledging you as a long term player the dual accts and need for faxback form has only just been requested and realised after 5 years. There seems to be something nissing here Have you both played for that amount of time under separate accounts claiming bonuses and have you changed deposit/ withdrawal method lately.

Unfortunately I think as Mousey says the terms are there so I don;t think the position is going to change.

One point though- I think that the insinuation its the win and header of roguish behaviour is not warranted. That amount may be big to you anddefinitely big to me but its small potatoes to them and a casino acting roguishly would NOT have returned deposits or even given you an explanation=( perhaps you should ask the mod to change the thread title,

 

[Nate]

Fair enough.... Using the same wallets for 5 years... Are you refunding all the 'Losses' too? Surely if you will not pay the winnings, the same rule applies to the losses?

Nate

 

[LHofsdal]

In the past there was no apparent connection between the accounts in question here. Both used their own financial accounts/wallets to deposit with etc. The accounts were registered in different names, addresses etc. At no time was it declared that there was a relationship between the players and neither were we aware of any.

Recently our accounts team, after reviewing new fax back forms, found that there were numerous anomalies. In addition the accounts in question were found to have been using the same online wallet account - not separate ones. This was not declared by the clients and it was only upon investigation by the account team that this was uncovered.

In one sentence you state they were using seperate wallets, the very next sentence your saying it was discovered they were using the same wallets. Am I missing something here,Why did this go undetected for 5 years? That is unheard of. There is no possible way that this could go on for 5 years without someone catching it before they had a large sum of money to be withdrawn.

Why wasn't it caught when his wife made a withdrawal of 2 grand and had to re-submit the fax back form? Is there a bigger piece of the story missing? Something just doesn't seem right IMO.

LH

 

[greasemonkey]

ummmmm.... it is being predatory. You are playing lawyer with them and looking for a way not to pay them.
The reason that your terms state no shared address for the same casino is to avoid abusers and fraudsters from opening multiple accounts from the same home to abuse y our bonuses and such.
That doesn't seem to be the case here.
And what is with all of the wierd crap going on with your casino asking for wierd things from players lately? Is every person under "investigation" now as you look for ways not to pay them?

You clearly owe them all of their losing deposits for 5 years.

 

[blerko1]

hello

This is not right......

Why casino accepted this situation for 5 years and now change things.....

Give to them their winnings if they are good players cause TODAY its not easy to find good online players....all abuse....and you know that....

 

[Nate]

The play on the accounts was thus void and every deposit made via this Wallet are being returned to them.

I'm very interested to see if 'every deposit' is being reimbursed. Is this solely because the deposit amounts are lesser than the winnings?

Does every deposit refer to ones made for the winnings or the lifetime of the account?

The thing that annoys me MOST about these scenarios is the fact that this ONLY becomes an issue once players have won. Are there instances where losses were incurred and players reimbursed?

Another weird thing is the fact that 'Faxback Forms' are being requested regularly. Surely, this should not be done once the client wins as this can be misconstrued as a delay tactic.

RTG Casinos are well known for confiscating winnings for vague reasons. Not that your application in this instance was vague - but there are always issues when people 'Win'.

I do not know the story in its entirety, but from reading what has been posted above, it's not looking good.

Nate

 

[oldtrvlagt]

So, after setting a precedent (allowing them to play for 5 years), you just happen (after the recent Quicktender fiasco) to start asking for faxback forms and information when the "player" wins $7000? The "coincidence" is so huge it slaps you in the face. So, every single deposit for the last 5 years is going to be returned? It sounds like someone was given the challenge of cost cutting, maintain a reputable status (by quoting the T & C's) and not pay the player.

Is there more to this? Or, is that basically it?

 

[SlotMonster]

In the past there was no apparent connection between the accounts in question here. Both used their own financial accounts/wallets to deposit with etc. The accounts were registered in different names, addresses etc. At no time was it declared that there was a relationship between the players and neither were we aware of any.

Recently our accounts team, after reviewing new fax back forms, found that there were numerous anomalies. In addition the accounts in question were found to have been using the same online wallet account - not separate ones. This was not declared by the clients and it was only upon investigation by the account team that this was uncovered.

I would suggest to pay all winnings or return every single deposit.

 

[secret2]

I do not play at Inetbet anymore because their CS is deplorable.

They are quick with withdrawels...yes but I refuse to play there because the CS is just plain unfreindly and it I am still waiting on an email response from almost 2 weeks ago.....and I have a few email exchanges with CS from waay before that to support WHY I do not play there.

Arrogant and lazy CS.

Yes, accredited but NO to CS....BIG NO.

 

[chayton]

Most casinos have rules about one account per household, and there are a few that will allow people from the same household to hold different accounts if they ask first and as long as they're NOT depositing with the same CC or webwallet.

 

[Nifty29]

ummmmm.... it is being predatory. You are playing lawyer with them and looking for a way not to pay them.
The reason that your terms state no shared address for the same casino is to avoid abusers and fraudsters from opening multiple accounts from the same home to abuse y our bonuses and such.
That doesn't seem to be the case here.
And what is with all of the wierd crap going on with your casino asking for wierd things from players lately? Is every person under "investigation" now as you look for ways not to pay them?

You clearly owe them all of their losing deposits for 5 years.

Well I would never have expected you to take the players side even though they're in the wrong.....

Every player knows that only ONE account is allowed per household unless the operator expressly permits otherwise.

Every player knows that using someone else's account to deposit is NOT allowed.

We aren't talking about a newb here. The OP knew exactly what they were doing and they were lucky to get away with it for as long as they did......HOWEVER they have now been caught and are paying the ultimate price. Most casinos wouldn't even refund deposits.

The fact they did it for 5 years means NOTHING. It's like embezzling money for years, getting caught and telling the judge "you can't punish me for all the other times because you didn't catch me at the time" . Come on.

Inetbet have NEVER been known to arbitrarily confiscate winnings and when they do it is for a very good reason. Why would they risk their reputation over $7k?? It's peanuts, AND they are refunding deposits so we are probably talking about a much smaller amount.

Come on guys....this is Inetbet not GoldVIP!

Are some people seriously suggesting that all losing deposits should be returned? So if they won and were paid out, then they get to keep it but if they lost then they get that back. LMAO. Inetbet may as well put up a sign saying "No risk gambling for all fraudsters. Download Now!!"

If its good enough for the rest of us to follow the rules, then its good enough for the OP.

 

[greasemonkey]

Well I would never have expected you to take the players side even though they're in the wrong.....

Every player knows that only ONE account is allowed per household unless the operator expressly permits otherwise.

Every player knows that using someone else's account to deposit is NOT allowed.

We aren't talking about a newb here. The OP knew exactly what they were doing and they were lucky to get away with it for as long as they did......HOWEVER they have now been caught and are paying the ultimate price. Most casinos wouldn't even refund deposits.

The fact they did it for 5 years means NOTHING. It's like embezzling money for years, getting caught and telling the judge "you can't punish me for all the other times because you didn't catch me at the time" . Come on.

Inetbet have NEVER been known to arbitrarily confiscate winnings and when they do it is for a very good reason. Why would they risk their reputation over $7k?? It's peanuts, AND they are refunding deposits so we are probably talking about a much smaller amount.

Come on guys....this is Inetbet not GoldVIP!

Are some people seriously suggesting that all losing deposits should be returned? So if they won and were paid out, then they get to keep it but if they lost then they get that back. LMAO. Inetbet may as well put up a sign saying "No risk gambling for all fraudsters. Download Now!!"

If its good enough for the rest of us to follow the rules, then its good enough for the OP.

well nifty, are we playing casino games here and gambling with the house having an advantage or are we playing lawyer games?

why, in your mind, is the Onus on the player to comprehend every small print item on these ridiculous rules. Why in your thinking is it NOT on the casino to do all of this due dilligence BEFORE THE DAMN PLAYER WINS??? Why do you think it wise for casinos to go back and take winnings? Why not do this in the 5 years preceeding the win? If they care so damn much have them do all of this before they let you gamble.. but no, they DID let the player gamble and the player won. He did not take advantage of the casino. The ONLY purpose of this particular ruling is to get out of paying the player. There is no other reason.

I appreciate your slight insults every time you post though. its nice to see you are nothing more than that nor will ever be.

 

[Glunn11]

Well I would never have expected you to take the players side even though they're in the wrong.....

Every player knows that only ONE account is allowed per household unless the operator expressly permits otherwise.

Every player knows that using someone else's account to deposit is NOT allowed.

We aren't talking about a newb here. The OP knew exactly what they were doing and they were lucky to get away with it for as long as they did......HOWEVER they have now been caught and are paying the ultimate price. Most casinos wouldn't even refund deposits.

The fact they did it for 5 years means NOTHING. It's like embezzling money for years, getting caught and telling the judge "you can't punish me for all the other times because you didn't catch me at the time" . Come on.

Inetbet have NEVER been known to arbitrarily confiscate winnings and when they do it is for a very good reason. Why would they risk their reputation over $7k?? It's peanuts, AND they are refunding deposits so we are probably talking about a much smaller amount.

Come on guys....this is Inetbet not GoldVIP!

Are some people seriously suggesting that all losing deposits should be returned? So if they won and were paid out, then they get to keep it but if they lost then they get that back. LMAO. Inetbet may as well put up a sign saying "No risk gambling for all fraudsters. Download Now!!"

If its good enough for the rest of us to follow the rules, then its good enough for the OP.

I am in complete agreement that the casino has the right to do what they're doing, as the rule of one account per address is listed within the terms and conditions.

The thing I don't get is, exactly, why? I don't understand how multiple accounts in and of itself is fraud, and I would love to understand how it is. I would understand this claim if the multiple accounts were claiming +EV bonuses, but there has been no complaint about advantage play. When you embezzle money from a bank, you're making money. When you play at a casino (without +EV bonuses, of course), you're losing money.

I sincerely hope I'm not coming off as a smart-ass, and I'm not trying to take shots at you, Nifty. I would genuinely like to understand the term "fraud" and how it applies to the sole act of creating multiple accounts.

Nonetheless, we clearly don't have an accurate understanding of this event. Why did they suddenly start using the same e-wallet to deposit? Were the documents used to verify the separate addresses fake? Did one of the spouses just recently move into the other's home? We simply don't know, and we need more information before we can make an accurate judgment of the situation.

 

[4 of a kind]

Mr. Bubbebb,

Were the different accounts registered in the same last name?

Were you and your wife's last name always the same?

Were you both always playing from the same IP address?

Did you or your wife ever finance each others accounts with different named bank accounts?

Do you both use the same bonus offers in each different account?

And what did Inetbet mean when they said different addresses for each account?

No one here should expect Inetbet to give personal details about anyone in any open forum.

 

[Nifty29]

well nifty, are we playing casino games here and gambling with the house having an advantage or are we playing lawyer games?

why, in your mind, is the Onus on the player to comprehend every small print item on these ridiculous rules. Why in your thinking is it NOT on the casino to do all of this due dilligence BEFORE THE DAMN PLAYER WINS??? Why do you think it wise for casinos to go back and take winnings? Why not do this in the 5 years preceeding the win? If they care so damn much have them do all of this before they let you gamble.. but no, they DID let the player gamble and the player won. He did not take advantage of the casino. The ONLY purpose of this particular ruling is to get out of paying the player. There is no other reason.

I appreciate your slight insults every time you post though. its nice to see you are nothing more than that nor will ever be.

It is virtually impossible for an operator to scrutinize every single transaction on every single account, which is exactly what they would have to do to detect something like this. Do you want to wait a month to have a cashout even looked at by the cashier?? Well that would be the effect. Do you also want to have a faxback form sent EVERY time you deposit which must be signed and returned before you can even PLAY it??

Forget all the "the casino should have caught them earlier" nonsense. It's just one of many cop-outs that advantage players and fraudsters use to justify their behavior.

The FACT is that the average HONEST player has nothing to fear from reputable operators like Inetbet and they never will.

People like the OP who blatantly break the rules that the rest of us (well most of us....) are happy to follow deserve whatever happens to them. If the OP was being honest, they may have been $7k richer as we speak.

It's interesting to note that those who are often the most vociferous in defending those who get caught breaking the rules have had personal experience.

 

[Nifty29]

I am in complete agreement that the casino has the right to do what they're doing, as the rule of one account per address is listed within the terms and conditions.

The thing I don't get is, exactly, why? I don't understand how multiple accounts in and of itself is fraud, and I would love to understand how it is. I would understand this claim if the multiple accounts were claiming +EV bonuses, but there has been no complaint about advantage play. When you embezzle money from a bank, you're making money. When you play at a casino (without +EV bonuses, of course), you're losing money.

I sincerely hope I'm not coming off as a smart-ass, and I'm not trying to take shots at you, Nifty. I would genuinely like to understand the term "fraud" and how it applies to the sole act of creating multiple accounts.

Nonetheless, we clearly don't have an accurate understanding of this event. Why did they suddenly start using the same e-wallet to deposit? Were the documents used to verify the separate addresses fake? Did one of the spouses just recently move into the other's home? We simply don't know, and we need more information before we can make an accurate judgment of the situation.

Fair enough.

You can replace the term "fraudster" with something else as I guess its not fraud in a legal sense (and I'm not a lawyer so ill leave it to the self-appointed forum attorneys to argue that one). It was just a way of describing someone who deliberately breaks the rules.

 

[Jasminebed]

Inetbet doesn't forbid having more than one account per household, it only limits bonuses to one account.

It expressly forbids using any deposit method that is not in your name. Unless the OP can show that this MypaylinQ was some kind of joint account in both their names, I'll have to side with the Casino on this one.

I'm not sure, but I suspect that the MypaylinQ account was recent, and did not cover the entire 5 year history of the players.

Since previous withdrawals were allowed when they were using separate accounts to deposit, it seems like the correct course of action to only refund the deposits and deny the winnings when the rules were broken by using the same account for both players.

 

[bubblebb]

First of all, the statement below that we used our own financial accounts/wallets are not correct. Most of the time, we use same ewallet, which is useMywallet. After what happened to useMywallet, we open account in mypaylinQ. Since we are in the same address then we only open one account in myPaylinQ.

My wife does not have same last name after marriage. Since we registered account in different time, the address might be different. We don't have a house, in the past 5 years, we have moved 4 times. That is to explain why the address /name is different.


It is my fault to open multiple accounts in same household though. I thought it was to prevent some bonus abuses and I never claimed a bonus, that should be fine. I played Blackjack only. I never want to take advantage of anything. I just kept two accounts together is switch my luck when I am losing.

We are in US, if you know what happened recently, you will understand our pain. We have money stuck in Echecks and useMywallet. We only opened a myPaylinQ account just to try whether this is a doable way for us. But Inetbet make our situation worse.

Hi All,

I thought it necessary to post as bubblebb has not given the full information.

In the past there was no apparent connection between the accounts in question here. Both used their own financial accounts/wallets to deposit with etc. The accounts were registered in different names, addresses etc. At no time was it declared that there was a relationship between the players and neither were we aware of any.

Recently our accounts team, after reviewing new fax back forms, found that there were numerous anomalies. In addition the accounts in question were found to have been using the same online wallet account - not separate ones. This was not declared by the clients and it was only upon investigation by the account team that this was uncovered.

Players cannot use accounts registered to other people to deposit and withdraw funds on an account even if they purport to be related.

The play on the accounts was thus void and every deposit made via this Wallet are being returned to them.

This is obviously not something we wanted to do - closing the account. As the poster states, they have been a member for some time.

I hope that this explains the reason for the accounts being closed more clearly.

Best Regards
iNetBet Promos

 

[Nifty29]

But Inetbet make our situation worse

To be fair, it was a result of YOUR behaviour.

It is YOU that made your situation worse, not Inetbet.

If I were a US player right now, I would seriously think twice about using any ewallet. If they shut down QT and UMW, you can bet they'll come after the others (if they aren't in the process already) and your money will be stuck there as well.

I know it sucks, but it's tough enough gambling against the casino house edge let alone on whether you'll actually get your money if you win.

 

[bpb]

Please ...

You quite clearly were using two different accounts to claim twice the amount of bonuses. This is evident. If you weren't using two accounts to claim more bonuses than you were entitled to, then iNetBet would be unequivolcally in the wrong here. But that isn't possible, since they are Accredited.

So just admit that you had two accounts to claim twice the amount of bonuses please. It isn't appropriate to drag an accredited casino's name through the mud. There is no way that an accredited casino would close an account and void winnings if no bonuses were claimed. So stop the charade and fess up.

 

[gloria460]

Please ...

You quite clearly were using two different accounts to claim twice the amount of bonuses. This is evident. If you weren't using two accounts to claim more bonuses than you were entitled to, then iNetBet would be unequivolcally in the wrong here. But that isn't possible, since they are Accredited.

So just admit that you had two accounts to claim twice the amount of bonuses please. It isn't appropriate to drag an accredited casino's name through the mud. There is no way that an accredited casino would close an account and void winnings if no bonuses were claimed. So stop the charade and fess up.

You're kidding...I certainly hope so. You can see from what he said that he clearly was claiming bonuses on two different accounts.

Inetbet has not called him a fraud or accused him of claiming multiple bonuses. If they had evidence of that then they wouldn't be returning anything to him. There were plenty of accredited casinos here who were thrown in the rogue pit so bc they're accredited doesn't hold water to your argument....smh

 

[daveboz]

Sounds like a rougish move to me, a way to get out of paying out winnings. They could have just paid him and closed the account.

 

[bubblebb]

Just to compare, I previously was having multiple accounts(me and my wife) in other casinos long time ago:
1. Bodog: they discovered long time ago that my wife and I use same bank and it is not allowable, they send email to me and ask me to close my wife's account, before any deposit or withdrawal
2. Fortune lounge: that's about 3 years ago, at that time my wife and I both have a different useMywallet account. They found that and said usemywallet only allow one account per houshold, they contacted usemywallet and report this, UMW close my wife's UMW account and transfer the balance to my UMW account. Before that settled, my wife just simply can't make deposit with UMW. But we still have our foutune lounge accounts. (BTW, this is also proving that my wife and I have been used same UMW account to deposit in Inetbet).

In both case, we don't have any money forfeited. This all happen before we made a deposit. They contacted us politely and it seems they are trying to help you to FIX the account. They care about customer more than the money. That's why I still keep playing in bodog nowaday. These are really ACCREDITED casinos.

Look at Inetbet, the CS are simply rude and arrogant. Instead of fixing it, they just simply closed all you accounts. It seems they care the money more than the customer. 7000 may be a small money to them, but it is still money nonetheless.

Sounds like a rougish move to me, a way to get out of paying out winnings. They could have just paid him and closed the account.

 

[Nifty29]

Sounds like a rougish move to me, a way to get out of paying out winnings. They could have just paid him and closed the account.

Absolutely.

The US should also have let Madoff keep all his houses cars and cash and just said "don't do it again"

Again, if you're going to pay out winnings to cheats etc and then close their accounts, you may as well put " cheat friendly" on your casinos website. Better still, why not get rid of rules altogether and we can all enjoy the 50% RTP to cover the fraud payouts.

Here you are once again accusing a reputable operator of being rogue. You obviously don't know what rogue really is.

 

[Nate]

Just to compare, I previously was having multiple accounts(me and my wife) in other casinos long time ago:
1. Bodog: they discovered long time ago that my wife and I use same bank and it is not allowable, they send email to me and ask me to close my wife's account, before any deposit or withdrawal
2. Fortune lounge: that's about 3 years ago, at that time my wife and I both have a different useMywallet account. They found that and said usemywallet only allow one account per houshold, they contacted usemywallet and report this, UMW close my wife's UMW account and transfer the balance to my UMW account. Before that settled, my wife just simply can't make deposit with UMW. But we still have our foutune lounge accounts. (BTW, this is also proving that my wife and I have been used same UMW account to deposit in Inetbet).

In both case, we don't have any money forfeited. This all happen before we made a deposit. They contacted us politely and it seems they are trying to help you to FIX the account. They care about customer more than the money. That's why I still keep playing in bodog nowaday. These are really ACCREDITED casinos.

Look at Inetbet, the CS are simply rude and arrogant. Instead of fixing it, they just simply closed all you accounts. It seems they care the money more than the customer. 7000 may be a small money to them, but it is still money nonetheless.

BubbleBB - Did you claim bonuses on both accounts? This is a very important question?

If you did, then I have no sympathy for this; however, nothing you have posted (or Inetbet for that matter) has lead me to believe this...???

Nate

 

[slotjunkie]

BubbleBB - Did you claim bonuses on both accounts? This is a very important question?

If you did, then I have no sympathy for this; however, nothing you have posted (or Inetbet for that matter) has lead me to believe this...???

Nate

"First of all, the statement below that we used our own financial accounts/wallets are not correct. Most of the time, we use same ewallet, which is useMywallet. After what happened to useMywallet, we open account in mypaylinQ. Since we are in the same address then we only open one account in myPaylinQ.

My wife does not have same last name after marriage. Since we registered account in different time, the address might be different. We don't have a house, in the past 5 years, we have moved 4 times. That is to explain why the address /name is different.


It is my fault to open multiple accounts in same household though. I thought it was to prevent some bonus abuses and I never claimed a bonus, that should be fine. I played Blackjack only. I never want to take advantage of anything. I just kept two accounts together is switch my luck when I am losing.

We are in US, if you know what happened recently, you will understand our pain. We have money stuck in Echecks and useMywallet. We only opened a myPaylinQ account just to try whether this is a doable way for us. But Inetbet make our situation worse."

 

[Nifty29]

Bonuses are immaterial.

The rule is that sharing payment methods is not allowed. Every casino has this rule AFAIK, and I'm sure the OP having played for 5 years would be aware of this, given that they stated in their introduction post they've been reading the forums for years.

 

[plasticnote]

I agree with Nate on this issue:

If both accounts have claimed same bonus before, the win should be voided and accounts should be closed.

Otherwise, win should be paid in full and then accounts should be closed.

IMO, this is fair to both the player and Inetbet, because the player did not take advantage from casino if bonus was not claimed.

Just my 2 cents

 

[Nate]

Of course Bonuses are important. It would be negligent to consider this otherwise. The primary function of the multi-account rule is to prevent bonus abuse.

If a "couple' play together and it was NOT their intention to be bonus abusers, I do not know any other way to categorize them. With the lack of information from the OP and Inetbet with regards to bonuses (apart from the OP claiming he did not claim them) I would believe that this is predatory from the Casino.

I do not see anything wrong with sharing an account with your spouse or significant other. The Casino rules may specify that, but it is a sorrowful excuse to confiscate funds based on a deposit from the same wallet. No fraud or bonus abuse has occurred according to the scenario as it stands. Maybe it would be fitting if Inetbet pointed this out seeing they speedily responded that the OP's story did not contain all the detail.

You see the real issue here is... The Casino picks this up and instead of sending a courtesy email or warning like any other customer orientated Casino would do, they make the player pay the ultimate price - Lose his winnings which were legitimately won and not fraudulently. To top it all off, this goes undetected for 5 years and ONLY springs to light when there is a significant withdrawal.

Like it or not - from the information I have seen thus far, Inetbet is exhibiting roguish behavior.

Nate

 

[Gremmyboy]

I agree with Nate's post above...!

I believe that even though the player 'technically' broke the rules, Inetbet is being incredibely dogmatic in their approach to this.

One wonders what their stance woud have been had there been no withdrawal pending and they player was wanting to deposit funds?
(They would have given him a slap on the wrist and explained his wrong doing to him and then deleted the second account and given him the go ahead to deposit! Funny how things change when it is in reverse and the casino are having to pay out money instead of recieve it!)

Casino service seems to be wholly based on whether the player is depositing or withdrawing(A few good ones aside, 32Red; Cubworld; 3Dice; etc...).

If you are having issues with your account or anything at all while you are needing to deposit then the casino will bend over backwards to assist you in any way possible.

If you are trying to withdraw money from the casino, they suddenly become vague and unhelpful and dogmatic about the terms and conditions. They in essence become lawyers looking for any loophole in the terms to succeed in not having to pay the player.

I'm of the belief that the casinos should act according to circumstance....
If the player is a fraud then they should be harsh and adhere to the terms and conditions to the letter!
If the player is an honest and loyal depositing player then they should be a little more lenient with the terms and recognise that even the best of us misread, misinterpret and misunderstand the terms and conditions at times!

My 2 cents as always...

Cheers
Gremmy

 

[Nifty29]

Of course Bonuses are important. It would be negligent to consider this otherwise. The primary function of the multi-account rule is to prevent bonus abuse.

If a "couple' play together and it was NOT their intention to be bonus abusers, I do not know any other way to categorize them. With the lack of information from the OP and Inetbet with regards to bonuses (apart from the OP claiming he did not claim them) I would believe that this is predatory from the Casino.

I do not see anything wrong with sharing an account with your spouse or significant other. The Casino rules may specify that, but it is a sorrowful excuse to confiscate funds based on a deposit from the same wallet. No fraud or bonus abuse has occurred according to the scenario as it stands. Maybe it would be fitting if Inetbet pointed this out seeing they speedily responded that the OP's story did not contain all the detail.

You see the real issue here is... The Casino picks this up and instead of sending a courtesy email or warning like any other customer orientated Casino would do, they make the player pay the ultimate price - Lose his winnings which were legitimately won and not fraudulently. To top it all off, this goes undetected for 5 years and ONLY springs to light when there is a significant withdrawal.

Like it or not - from the information I have seen thus far, Inetbet is exhibiting roguish behavior.

Nate

The term they broke has ABSOLUTELY NOTHING to do with bonuses.

It is about SHARING PAYMENT METHODS.

The CUSTOMER was breaking the rules and were CAUGHT at withdrawal time. It's absolutely hilarious that you think they should be let off simply because they weren't caught earlier. I hope if you ever rob a bank you don't plan on using that as a defence.

If you bend the rules for one, you have to do it for everyone and then you may as well have no rules at all. I guess that would be perfect for advantage players.....

 

[Nate]

Sure Nifty29,

No need to shout - I get your point.

The Customer was only caught when he requested his biggest withdrawal to date. Fair is fair - He was caught. With Inetbets rigid security checks and constant faxback requests .... I'm actually surprised he was not caught sooner.

It has something to do with Bonuses in the sense that the Multi-Account rule was created primarily to scupper fraudsters. If a person uses 2 Accounts because he is lead to believe he may be luckier on one than the other - so be it.

No where in my post did I say that they should be let off because they haven't been caught for 5 years - With all due respect, don't take my comment out of context and use it to suit your argument.

It's not about bending the rules for one and applying it to all. It's about a customer not defrauding anyone and being screwed. If he was in the same boat as a fraudster, I wouldn't bother to comment.

Nate

The term they broke has ABSOLUTELY NOTHING to do with bonuses.

It is about SHARING PAYMENT METHODS.

The CUSTOMER was breaking the rules and were CAUGHT at withdrawal time. It's absolutely hilarious that you think they should be let off simply because they weren't caught earlier. I hope if you ever rob a bank you don't plan on using that as a defence.

If you bend the rules for one, you have to do it for everyone and then you may as well have no rules at all. I guess that would be perfect for advantage players.....

 

[greasemonkey]

what exactly was he "caught" doing. "caught" is as if he was trying to get away with doing something knowingly wrong.

How the hell did inet not ask for anything from him for 5 years THEN all the sudden the guy wins and they want to do a security check. Why were they happily accepting deposits from him for 5 years without any such security checks? Why all the sudden were they so concerned? DUH, they just are looking for loopholes to not pay a winner.

How did the player get an edge on the casino with what he did? He didn't. Its ridiculous. Pay the guy and quit trying to steal from winners.

 

[iNetBet Promos]

Hi Everyone

I wanted to try and answer some pertinent questions that have justifiably been presented; I have tried to address these below to the best of my ability and without divulging any sensitive information.

I would for the record like to repeat exactly what has been said previously, no genuine, legitimate player has any reason to be concerned about receiving payment from us.

We have been online for many years and do not operate in a way that some posters have tried to allude, we pay our players and promptly.

Unfortunately recent times and events have changed the parameters with which we have to adhere; fraud is again becoming a very serious issue that we all face in this industry.

Best regards
iNetBet Promos

-----------------------------------------------------------------------

It does strikes me as a little odd that while acknpwledging you as a long term player the dual accts and need for faxback form has only just been requested and realised after 5 years. There seems to be something nissing here Have you both played for that amount of time under separate accounts claiming bonuses and have you changed deposit/ withdrawal method lately.

Hi Colly,

This was not the first verification, we were simply upgrading information, due to new processors being used, the anomaly arose when the form was returned with a non matching signature, it transpired his form had been filled out by his ‘wife’ and signed by her, by attempting to copy his ID signature, this then led us on to link the players.

-----------------------------------------------------------------------

In one sentence you state they were using seperate wallets, the very next sentence your saying it was discovered they were using the same wallets. Am I missing something here,Why did this go undetected for 5 years? That is unheard of. There is no possible way that this could go on for 5 years without someone catching it before they had a large sum of money to be withdrawn.

Hi Lhofsdal,

We did not say it was the same for 5 years, my apologies if I was not clear, they had been using separate accounts for this time period, however as they had availed of a new deposit and withdrawal method we requested updated verification forms.

-------------------------------------------------------------------------

I do not play at Inetbet anymore because their CS is deplorable.
They are quick with withdrawels...yes but I refuse to play there because the CS is just plain unfreindly and it I am still waiting on an email response from almost 2 weeks ago.....and I have a few email exchanges with CS from waay before that to support WHY I do not play there.
Arrogant and lazy CS.
Yes, accredited but NO to CS....BIG NO.

Hi secret2,

I am unsure why you would make such a post when you have been playing regularly with us and still are, if you have any unanswered questions then please PM me and I will attend to it for you immediately.

-----------------------------------------------------------------------

And what is with all of the wierd crap going on with your casino asking for wierd things from players lately? Is every person under "investigation" now as you look for ways not to pay them?

Hi Greasemonkey,

We are sorry if you feel a request for a Utility Bill and a Driving license is ‘weird crap’. You will find the majority of reputable Casinos will require some form of ID.

------------------------------------------------------------------------

I'm not sure, but I suspect that the MypaylinQ account was recent, and did not cover the entire 5 year history of the players.

Hi Jasminebed

You are absolutely correct.

----------------------------------------------------------------------

Did you claim bonuses on both accounts? This is a very important question?

Hi Nate

Not entirely certain of the relevance of this, however to answer your question, yes they did.

 

[Nate]

Hi Nate

Not entirely certain of the relevance of this, however to answer your question, yes they did.

The relevance is in your rules. I would not be questioning your actions if the player had signed up multiple accounts in order to claim multiple bonuses.

Since this issue was not highlighted by you, I would assume that this was not the issue, and the only issue you have is the fact that they were 'cross' depositing.

If the player has committed no fraud - What are your actual reasons for confiscation of the funds? Is it that he deposited from his wife's account or the other way around?

Ultimately, the decision is yours; however, if the players funds were confiscated and it has now come to light that they were cross depositing on accounts, will you be reimbursing all the deposits from the date of the account creation?

Nate

 

[Gremmyboy]

Thanks Inetbet for answering.

So it is now quite clear(now that we have both sides of the coin) that the OP is a bonus abuser. Multi accounting to claim the same bonuses more than once.

Based on this I fully agree with their right to not pay winnings.

This was not a case of a simple misunderstanding(As I alluded to in my post)
This was a deliberate attempt to take advantage of the casino and milk some money out of it!

Op should be banned from the forum for dragging a reputable casinos name through the mud IMO! (My pet hate is liars and manipulators!)

I still stand by my post above and think it is relevant to most casinos. But as a lot of posters alluded to(Nifty mostly) Inetbet wouldn't have denied winnings on a whim and unjustifiably!

Unsure why so many people are ready to believe the 'evil' casino is in the wrong and the 'innocent' player is right? I tend to want to hear both sides before I make a decision! As do a lot of members here.

Thanks again Inetbet for setting the record straight.

Cheers
Gremmy

 

[Nifty29]

I do not see anything wrong with sharing an account with your spouse or significant other. The Casino rules may specify that, but it is a sorrowful excuse to confiscate funds based on a deposit from the same wallet. .

They do specify that. It doesn't matter what you or I think, it is the casino rule. We all agree to all the terms and conditions when we sign up, not just the ones we like or think should be there.

The best way to avoid having your winnings confiscated is to not break the rules.

It's not really that difficult...myself and many others I know have been doing it for over a decade. I'm sure it's no coincidence that I've never had winnings confiscated in 13 years+.

You see the real issue here is... The Casino picks this up and instead of sending a courtesy email or warning like any other customer orientated Casino would do, they make the player pay the ultimate price - Lose his winnings which were legitimately won and not fraudulently. To top it all off, this goes undetected for 5 years and ONLY springs to light when there is a significant withdrawal.

You inferred (not stated directly) that it was the casino's fault for not picking it up earlier.....which is why I pulled you up on it. I apologise if that is not what you meant.

Sure Nifty29,

No need to shout - I get your point.

The Customer was only caught when he requested his biggest withdrawal to date. Fair is fair - He was caught. With Inetbets rigid security checks and constant faxback requests .... I'm actually surprised he was not caught sooner.

It has something to do with Bonuses in the sense that the Multi-Account rule was created primarily to scupper fraudsters. If a person uses 2 Accounts because he is lead to believe he may be luckier on one than the other - so be it.

No where in my post did I say that they should be let off because they haven't been caught for 5 years - With all due respect, don't take my comment out of context and use it to suit your argument.

It's not about bending the rules for one and applying it to all. It's about a customer not defrauding anyone and being screwed. If he was in the same boat as a fraudster, I wouldn't bother to comment.

Nate

Why, when I occasionally use CAPITALS, do people think I'm shouting, but when others use it ALL the time it's OK? I agree that it could come across as condescending (most use it as such i.e. you can't read properly or you're intellectually inferior so I'm going to shove my words down your throat) which is I why I don't often do it. No offence intended.

As you can see, the player was caught by submitting docs with forged signatures which led Inetbet to discover they were sharing payment methods.

It has now come to light that the player/s were using both accounts for bonuses, which whilst actually irrelevant to the actual issue, certainly satisfies yours and other's definition of the player being "in the wrong" and the casino acting correctly. It's also important to note that the OP lied to the membership about it.....certainly makes one wonder what else they lied about.

Had the OP presented the full story then Inetbet may not have taken so many "hits" from members looking for another "casino victim" to champion.

People sometimes ask me why I tend to disbelieve what players say when they complain about confiscation of winnings as a rule.....well this thread is a perfect example. Especially when it comes from a newbie.

I'm happy to apologise if I'm wrong about this kind of thing, but interestingly it doesn't often happen as it usually comes to light that the complainant deliberately omitted relevant facts or lied outright to garner the support and sympathy of other members in the hope of bullying the casino into changing their decision.

IMO there aren't many reputable operators around these days, and it's just plain unfair for them to have their reputation and ethics challenged each time some Joe Blow comes along here crying that they've been ripped off. It's actually quite pathetic in some cases how some just can't wait to stick the knives in on the say-so of some person they don't know anything at all about.

 

[Nate]

Thanks for the reply Nifty, (And no offense taken)

I think there is a bit of a misunderstanding here. As I commented to Inetbet above, I would like to understand their position on this.

If the main reason is not duplicate accounts / bonuses (as they did not previously mention it), I would assume that the winnings were confiscated for cross depositing. This is extremely harsh IMPO and I would not expect that kind of penalty for my worst enemy. Depositing by not using your own wallet (in this case your spouses) has no particular benefit and can be compared to using his own wallet. We know the players were playing together and for me personally, although wrong and in breach of the T&C's, the confiscation really gets to me.

I do appreciate that this is in the Casino's terms and conditions but the way it is being handled (especially the confiscation) shows me that the Casino is brutal on player issues, something that does not sit lightly with me.

We do not need accredited Casinos flexing muscle and following every letter to the law to deny players winnings. We already have the Rogues offering that nightmare...

Ultimately, my view will not influence Inet to change their stance. Inet has come out and explained and I'm grateful for it, however; not much is being discussed.

Nate

 

[bubblebb]

Unfortunately they close my accounts that I could not check my account history. I would like to ask Inetbet rep here:
Of the hundreds of deposits that I made during the past years, how many bonues code that I had CLAIMED? And when? I did have some so called Manger BONUS deposited to my accounts aumatically every month when I had a loss, normally under $100, but I didn't claim it.

I am not hoping to getting the money back here. I have lost much more than this during past years.I made a deposit of $300 and won $7000 w/o bonuses.To me, it is just like nothing. I just want you know how unfriendly this "accredited" casino could be and proceed with caution in the future. Being loyal customer for 5 years, I still can't believe they treat me like this. It seems they care more on the money than the customer.

Hi Everyone

I wanted to try and answer some pertinent questions that have justifiably been presented; I have tried to address these below to the best of my ability and without divulging any sensitive information.

I would for the record like to repeat exactly what has been said previously, no genuine, legitimate player has any reason to be concerned about receiving payment from us.

We have been online for many years and do not operate in a way that some posters have tried to allude, we pay our players and promptly.

Unfortunately recent times and events have changed the parameters with which we have to adhere; fraud is again becoming a very serious issue that we all face in this industry.

Best regards
iNetBet Promos

-----------------------------------------------------------------------



Hi Colly,

This was not the first verification, we were simply upgrading information, due to new processors being used, the anomaly arose when the form was returned with a non matching signature, it transpired his form had been filled out by his ‘wife’ and signed by her, by attempting to copy his ID signature, this then led us on to link the players.

-----------------------------------------------------------------------



Hi Lhofsdal,

We did not say it was the same for 5 years, my apologies if I was not clear, they had been using separate accounts for this time period, however as they had availed of a new deposit and withdrawal method we requested updated verification forms.

-------------------------------------------------------------------------



Hi secret2,

I am unsure why you would make such a post when you have been playing regularly with us and still are, if you have any unanswered questions then please PM me and I will attend to it for you immediately.

-----------------------------------------------------------------------



Hi Greasemonkey,

We are sorry if you feel a request for a Utility Bill and a Driving license is ‘weird crap’. You will find the majority of reputable Casinos will require some form of ID.

------------------------------------------------------------------------



Hi Jasminebed

You are absolutely correct.

----------------------------------------------------------------------



Hi Nate

Not entirely certain of the relevance of this, however to answer your question, yes they did.

 

[chayton]

Just a quick browse through the terms on the

You do not have permission to view link Log in or register now.

page:

5 h. Members are allowed only one active account. Winnings will only be paid to players having ONE account. If you have more than one account, all winnings will be VOID.
7 b. If the signature on your Fax Back Form does not match your credit card and/or players valid drivers license, valid passport or valid ID.
7 c. If you provide false, incorrect and or misleading information used to open your Casino account.
7 f. If you have allowed or permitted (purposely or not) another party to play on your Casino account.
7 h. .....Any form of collusion/syndicate play is also prohibited.
7 i. The name on the casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit.

I'm not saying that the player broke all these terms, but enough that I think iNetBet is justified.

Sorry I couldn't find who asked, but iNetBet specified earlier that they would be refunding all deposits made with that particular shared payment method.

 

[Nate]

Sorry I couldn't find who asked, but iNetBet specified earlier that they would be refunding all deposits made with that particular shared payment method.

Fair enough Chayton. The OP stated that he deposited more than what his WD was. I would really be amazed if Inetbet refunded ALL the deposits.

Nate

 

[chayton]

I do appreciate that this is in the Casino's terms and conditions but the way it is being handled (especially the confiscation) shows me that the Casino is brutal on player issues, something that does not sit lightly with me.

We do not need accredited Casinos flexing muscle and following every letter to the law to deny players winnings. We already have the Rogues offering that nightmare...

iNetBet has always been a stickler for the rules, but IMO really you have to be or you won't be in business long. If they allow one player to break a term and profit from it, where will it stop? The next player will come along and point to that instance and say, "Well you paid THAT guy." And then they'll go to some forum and post, "You can play and break a term at iNetBet and they'll close your account but still pay you." They'd be bankrupt in a month.

Or worse, imagine if this player got paid, and then the next player breaks a simple term and doesn't get paid. The first player is happy as a clam and the second one gets shafted.

The rules have to apply the same to everyone or it's no use even having them.

 

[heador112]

Hi secret2,

I am unsure why you would make such a post when you have been playing regularly with us and still are, if you have any unanswered questions then please PM me and I will attend to it for you immediately.

I agree with secret2 here the email support is poor and very unfriendly . You should fire Cs agents and get new better educatet people .

 

[jod5413]

Thanks for the reply Nifty, (And no offense taken)

I think there is a bit of a misunderstanding here. As I commented to Inetbet above, I would like to understand their position on this.

If the main reason is not duplicate accounts / bonuses (as they did not previously mention it), I would assume that the winnings were confiscated for cross depositing. This is extremely harsh IMPO and I would not expect that kind of penalty for my worst enemy. Depositing by not using your own wallet (in this case your spouses) has no particular benefit and can be compared to using his own wallet. We know the players were playing together and for me personally, although wrong and in breach of the T&C's, the confiscation really gets to me.

I do appreciate that this is in the Casino's terms and conditions but the way it is being handled (especially the confiscation) shows me that the Casino is brutal on player issues, something that does not sit lightly with me.

We do not need accredited Casinos flexing muscle and following every letter to the law to deny players winnings. We already have the Rogues offering that nightmare...

Ultimately, my view will not influence Inet to change their stance. Inet has come out and explained and I'm grateful for it, however; not much is being discussed.

Nate

I do not see this as a matter of "flexing muscle", Nate. These people had two accounts. They shared an ewallet account. Inetbet has told us they both took bonuses. The guy said he used both accounts to try to get lucky on his BJ play. He didn't deserve his winnings, IMO

secret2
I do not play at Inetbet anymore because their CS is deplorable.
They are quick with withdrawels...yes but I refuse to play there because the CS is just plain unfreindly and it I am still waiting on an email response from almost 2 weeks ago.....and I have a few email exchanges with CS from waay before that to support WHY I do not play there. Arrogant and lazy CS.
Yes, accredited but NO to CS....BIG NO.

Hi secret2,

I am unsure why you would make such a post when you have been playing regularly with us and still are, if you have any unanswered questions then please PM me and I will attend to it for you immediately.

Wow, poor support yet you still play there? Now That's Funny!

Unfortunately they close my accounts that I could not check my account history. I would like to ask Inetbet rep here:
Of the hundreds of deposits that I made during the past years, how many bonues code that I had CLAIMED? And when? I did have some so called Manger BONUS deposited to my accounts aumatically every month when I had a loss, normally under $100, but I didn't claim it.

I am not hoping to getting the money back here. I have lost much more than this during past years.I made a deposit of $300 and won $7000 w/o bonuses.To me, it is just like nothing. I just want you know how unfriendly this "accredited" casino could be and proceed with caution in the future. Being loyal customer for 5 years, I still can't believe they treat me like this. It seems they care more on the money than the customer.

You just do not seem to "get it"! You and your wife broke the rules for a long time. You had to know you were doing it. You have changed pieces of your story every time you post. Loyal customers do not cheat and break rules.

Damn, people, why is this so unclear to you? There is more than enough evidence to get you to "see the light". Yet, you don't. You are happy to lambaste a very good and honest casino based on a stranger's posts?

Sad. Very sad.

 

[Kenny Lingus]

The casino is technically right, but after all, they took the deposit in the first place. Can anyone explain to me how sharing money with your spouse via deposits gives you an unfair advantage? Can you imagine a B&M casino refusing to pay on a winner because they saw your wife slip you a $100 bill before you made your bet?

What irks me is that online casinos take bets all the time without any real verification, but win and they go over your account with a fine tooth comb, looking for an excuse not to pay.

Does anyone think that if Inetbet had discovered that the OP and his wife had used the same web wallet while dropping $5000 to the house, they would have given back the money? Right!

Being an American player, I know first-hand the hassles that one has to go through in order to make a deposit before one can play; sometimes it can be 20-30 minutes of work just to get the $ into your account. Why can't the casino either accept or deny that same deposit before game play?

IMO, if a casino takes a deposit, they should pay any winnings earned with that deposit, period. Otherwise, the casino is operating in a manner that lacks credibility and integrity.

This lack of integrity is prevalent among online casinos, and is is exactly why I no longer gamble online.

 

[Nifty29]

The casino is technically right, but after all, they took the deposit in the first place. Can anyone explain to me how sharing money with your spouse via deposits gives you an unfair advantage? Can you imagine a B&M casino refusing to pay on a winner because they saw your wife slip you a $100 bill before you made your bet?

What irks me is that online casinos take bets all the time without any real verification, but win and they go over your account with a fine tooth comb, looking for an excuse not to pay.

Does anyone think that if Inetbet had discovered that the OP and his wife had used the same web wallet while dropping $5000 to the house, they would have given back the money? Right!

Being an American player, I know first-hand the hassles that one has to go through in order to make a deposit before one can play; sometimes it can be 20-30 minutes of work just to get the $ into your account. Why can't the casino either accept or deny that same deposit before game play?

IMO, if a casino takes a deposit, they should pay any winnings earned with that deposit, period. Otherwise, the casino is operating in a manner that lacks credibility and integrity.

This lack of integrity is prevalent among online casinos, and is is exactly why I no longer gamble online.

So, by your rules, if someone steals your credit card, uses it to deposit at an online casino, and wins, they should get paid. After all, the casino took their deposit right???

Any online casino or business for that matter who employed this "one free shot for scammers" rule wouldnt last a week. Every crook and scumbag would be signing up in droves!!

I really have to wonder what planet some people are on sometimes

 

[greasemonkey]

So, by your rules, if someone steals your credit card, uses it to deposit at an online casino, and wins, they should get paid. After all, the casino took their deposit right???

Any online casino or business for that matter who employed this "one free shot for scammers" rule wouldnt last a week. Every crook and scumbag would be signing up in droves!!

I really have to wonder what planet some people are on sometimes

What planet indeed.

This guy didn't have his credit card stolen nor cheat the casino. They should check PRIOR to accepting the deposit and allowing him to play. Once they start accepting bets it should be on them. Check prior to accepting the bets and this isn't an issue. Clearly they were checking and looking for a loophole not to pay.
All problems solved if they want to check then check prior to accepting deposit and play.
How some people think this is ok is beyond me. I would put a little sarcastic eyeroll here but that has been used up ad nauseam by yourself.