[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[maxd]

Ok, you know what, it looks like I've had my head in ... an uncomfortable place today. My interpretation of the T&C issue has been a bit screwed up. Bryan's expertise in this lead him to a different conclusion, namely that if the players meet the wagering requirements, they ought to be paid THEN blocked if the casino insists on doing so. My primary mistake was in failing to recognize and follow that advice sooner.

I will now go through the process of re-opening all those PABs that I mistaken closed because of my erroneous T&C interpretation. Just so folks know where they're at I'll be sending out PMs with their current PAB status. This could take a day or two.

I will also go back through this thread and leave markers in my previous posts indicating that things have changed and that this post is now the starting point for a new approach to this.

Needless to say I offer my apologies to those that have been inconvenienced or distressed by my error here. What can I say, live and learn.

 

[Roar]

Ok, you know what, it looks like I've had my head in ... an uncomfortable place today. My interpretation of the T&C issue has been a bit screwed up. Bryan's expertise in this lead him to a different conclusion, namely that if the players meet the wagering requirements, they ought to be paid THEN blocked if the casino insists on doing so. My primary mistake was in failing to recognize and follow that advice sooner.

I will now go through the process of re-opening all those PABs that I mistaken closed because of my erroneous T&C interpretation. Just so folks know where they're at I'll be sending out PMs with their current PAB status. This could take a day or two.

I will also go back through this thread and leave markers in my previous posts indicating that things have changed and that this post is now the starting point for a new approach to this.

Needless to say I offer my apologies to those that have been inconvenienced or distressed by my error here. What can I say, live and learn.

You will win the greatest of respect . You have mine. Thank you.

.

 

[Fender1]

And mine too, now we can all pull together

 

[vinylweatherman]

Ok, you know what, it looks like I've had my head in ... an uncomfortable place today. My interpretation of the T&C issue has been a bit screwed up. Bryan's expertise in this lead him to a different conclusion, namely that if the players meet the wagering requirements, they ought to be paid THEN blocked if the casino insists on doing so. My primary mistake was in failing to recognize and follow that advice sooner.

I will now go through the process of re-opening all those PABs that I mistaken closed because of my erroneous T&C interpretation. Just so folks know where they're at I'll be sending out PMs with their current PAB status. This could take a day or two.

I will also go back through this thread and leave markers in my previous posts indicating that things have changed and that this post is now the starting point for a new approach to this.

Needless to say I offer my apologies to those that have been inconvenienced or distressed by my error here. What can I say, live and learn.

Yes, this is how Bryan usually views the issue of "bonus abuse". Whether it will get Lucky Ace to pay up is a different matter. The Fortune Lounge case was not solved overnight, it took some while to get action - this issue has only been going for a week.
Since the eCogra seal has NOT been removed, there are grounds for roguing this outfit already, as I am sure they must now know they are not allowed to display the seal. I looked in the usual place where such seals are meant to be shown, but it was not there, but in the "download" section.

888.com are known for stretching the rules as far as they can, they have done this before over the Reef Club issue, and the spamming/scraping issue. They could be treading on dangerous ground with EEA privacy laws, it all depends on what information they have shared with their white labels, that are claimed to be completely independent. If they have simply given out the details of ALL account holders at 888.com, even those not flagged for "bonus abuse", they could be in trouble.
Perhaps if all the affected players were to deluge Gibraltar with their complaints, there would be far more chance of something being done about it. A large volume of complaints will make the Gibraltean authorities think there is something worth investigating about 888.com and Lucky Ace, as it will start to look like ALL winners are not being paid. Lucky Ace will then have to prove to Gibraltar that these players really did break T and C, and are not just being shafted because they won.
Since this debate is taking place on many forums, this casino could be "dead" in a month unless they start to negotiate, as most of the affiliates, including the bonus whoring ones, will drop them for the sake of their websites' reputations.

 

[Mousey]

All these people that downloaded and signed up at Luckyace... I dare say 99+% signed up through an affiliate link/banner. Are the affiliates helpless in this matter?

And if 888/Luckyace do not like the 'type' of players they receive from certain affiliates -- why don't they shut down the 'bad' affiliate's account and there might not be so many problems with 'unwelcome' players.

Max, (even tho I have no dog in this hunt) thanks for reconsidering and we appreciate the hassle you have to go through -- especially now that you've got to backtrack through all those PABs.

Edit: It would still be very interesting to know if 'abusive' players who lost are also getting their deposits returned and accounts locked.

 

[GaryWatson]

If a playthrough requirement is in their terms, that covers that aspect of bonus abuse. Their contradictory clauses have no standing.


A standard term is unfair 'if, contrary to the requirement of good faith,
it causes a significant imbalance in the parties' rights and obligations
arising under the contract, to the detriment of the consumer'



The requirement of 'good' faith embodies a general 'principle of fair
and open dealing'.

It means that terms should be expressed fully,
clearly and legibly and that terms that might disadvantage the
consumer should be given appropriate prominence.

It requires a supplier not to take advantage of consumers'
weaker bargaining position, or lack of experience, in deciding what
their rights and obligations shall be. Contracts should be drawn up in a
way that respects consumers' legitimate interests.


Standard terms must use plain and intelligible language. Thus even though a term would be clear to a lawyer, we will probably conclude that it has the potential for unfairness if it is likely to
mislead, or be unintelligible to consumers and thereby cause
detriment

In a contract for the sale of goods, use of a term either excluding or
restricting consumers' statutory rights is always ineffective in law
regardless of its fairness, and its use is liable to constitute an
offence, in the same way as the use of a term which excludes such
rights altogether



A term which could allow the supplier to refuse to carry out his side
of the contract or any important obligation under it, at his discretion
and without liability, has clear potential to upset the balance of the
contract to the consumer's disadvantage. This applies not only to
terms which allow the supplier to refuse to carry out his side of the
bargain altogether, but also to those which permit him to suspend
provision of any significant benefit under the contract


Sometimes such terms operate in effect as penalties, allowing the
supplier to deny consumers a benefit under the contract on the
grounds that they are in breach of their obligations. In such a case, it
is essential that undue discretion is not reserved to the supplier in
making the decision, and that there is no scope to impose a
disproportionate sanction

Terms are always likely to be considered unfair if they exclude the
consumer's rights under contract law to the advantage of the
supplier


Excessive rights for the supplier. Cancellation of a contract by the
supplier can leave the consumer facing inconvenience at least, if not
costs or other problems. Where that is so, a unilateral right for the
supplier to cancel without any liability to do more than return
prepayments is likely to be considered unfair

This applies particularly to terms which explicitly say that the
supplier can cancel at will, without having any valid reason. But it
also applies to terms which permit cancellation for vaguely defined
reasons


It is a fundamental requirement of contractual fairness that consumers should always have an opportunity to read and understand terms before becoming
bound by them


Where the criteria of reasonableness are vague, or clearly meant to include the best commercial interests of the business, there will be scope for the supplier to change the bargain unfairly to the detriment of consumers, simply on the basis that he needs to protect his profit margins. A reasonableness requirement is most likely to be acceptable where fair-minded persons in the position of the consumer and supplier would be likely to share a
common view as to what would be 'reasonable'


A term which could allow the supplier to vary what is supplied at will
rather than because of bona fide external circumstances is
unlikely to be fair even if customers have a right of cancellation and
refund. The consumer should never have to choose between
accepting a product that is not what was agreed, or suffering the
inconvenience of unexpectedly not getting, for instance, goods for
which he or she may have an immediate need, or a long-planned
holiday, just because it suits the supplier not to supply what was
promised

 

[GaryWatson]

That is taken from the Office of Fair Trading. From my understanding, the site have unfair and misleading terms. Their stance against bonus abusers is invalid as the playthrough requirements are met. They are imposing a vague, non defined exclusion clause which in itself is invalid

 

[BBKPoker]

Your resorting to this T+C in order to invalidate various PABs has Forum members here perplexed. You are being asked to fulfill the Watchdog Casino and Advocate role for which Casinomeister lays claim.

To assist you in this role members here are throwing you the keys to the vault (plus a jemmy bar and a stick of gelignite). You have more than enough tools at your disposal as a Player Advocate in this particular case. Please do the job.

Uh, not following bona fide terms and conditions that aren't arbitarily enforced, illogical, or vague/misleading ARE enough to have your PAB invalidated. Meister has cancelled more than one PAB and mentioned doing so publicly in the forums when someone did something against the T&C such as playing a restricted or banned game.

Also, Meister has said many times that he is a FAIR PLAY advocate, NOT a casino advocate OR player advocate.

Last, considering you registered your account here in the last couple of weeks, maybe you ought to wait until you have a few more posts and a lot more experience before you lecture the webmaster of a very useful and productive site about what his duties are.

 

[RobWin]

Casino Watchdog And Player Advocate Since 1998

 

[jetset]

I agree that Lucky Ace's actions warrant it appearning on the rogue or not recommended lists. However, I don't think 888.com should be added until the degree of the relationship between 888.com and Lucky Ace is confirmed. If Lucky Ace is the same thing as 888.com, then there wouldn't be an issue with Lucky Ace using the eCOGRA seal since 888.com is an eCOGRA approved casino.

I have to disagree with this statement, and as a consequence I have checked out the position with Tex Rees, the Fair Gaming Advocate at eCOGRA.

Luckyace is NOT entitled in any way shape or form to display the eCOGRA seal, and it is deceptive of it to do so, regardless of its white label association with 888.com.

Any online casino or poker room that displays the eCOGRA seal must have been individually inspected, assessed and monitored by the compliance teams at eCOGRA - a process that goes deeper than software verification and back end staffing.

Luckyace has not been through this process, I am told.

 

[RobWin]

I have to disagree with this statement, and as a consequence I have checked out the position with Tex Rees, the Fair Gaming Advocate at eCOGRA.

Luckyace is NOT entitled in any way shape or form to display the eCOGRA seal, and it is deceptive of it to do so, regardless of its white label association with 888.com.

Any online casino or poker room that displays the eCOGRA seal must have been individually inspected, assessed and monitored by the compliance teams at eCOGRA - a process that goes deeper than software verification and back end staffing.

Luckyace has not been through this process, I am told.

Thanks for confirming that for me Jet, as I had said in an earlier post here I thought that was the way that the certification process worked...

Even if Lucky Ace is a part of the 888 Group the way I understand eCOGRA's process of certifying casinos is to treat each one as a separate entity thus certifying each one seperately...

 

[jetset]

Perhaps if all the affected players were to deluge Gibraltar with their complaints, there would be far more chance of something being done about it. A large volume of complaints will make the Gibraltean authorities think there is something worth investigating about 888.com and Lucky Ace, as it will start to look like ALL winners are not being paid. Lucky Ace will then have to prove to Gibraltar that these players really did break T and C, and are not just being shafted because they won.
QUOTE]

I think this is a good additional step to follow for aggrieved players - the Gibraltar authorities will not be comfortable with a significant number of complaints about one of their licensees in the sensitive European market.

Edited to add a useful link in this regard: www.gra.gi

 

[jetset]

Good to see we're all on the same page regarding the unacceptability of this situation.

IMO it's a helluva lot better to act against the perpetrators of this mess than insult those trying to assist and this site, which has a long and successful record of standing up for what is right, regardless of cost to itself.

 

[aka23]

I have to disagree with this statement, and as a consequence I have checked out the position with Tex Rees, the Fair Gaming Advocate at eCOGRA.

Luckyace is NOT entitled in any way shape or form to display the eCOGRA seal, and it is deceptive of it to do so, regardless of its white label association with 888.com.

Any online casino or poker room that displays the eCOGRA seal must have been individually inspected, assessed and monitored by the compliance teams at eCOGRA - a process that goes deeper than software verification and back end staffing.

Luckyace has not been through this process, I am told.

I didn't say Lucky Ace was entitled to display the eCOGRA seal. I wrote,

"If Lucky Ace is the same thing as 888.com, then there wouldn't be an issue with Lucky Ace using the eCOGRA seal since 888.com is an eCOGRA approved casino."

In the post you quoted, I was saying that I disagreed with RobWin's statement that 888.com should be added to the rogue pit. My point was... Given that eCOGRA has a problem with Lucky Ace displaying the seal, then it is safe to assume Lucky Ace and 888.com are not the same thing. And if Lucky Ace and 888.com are not the same thing, then there is not yet enough information to add 888.com to the rogue list. As I stated in the post you quoted, first the degree of the relationship between 888.com and Lucky Ace needs to be confirmed.

 

[maxd]

It would still be very interesting to know if 'abusive' players who lost are also getting their deposits returned and accounts locked.

I realize you've asked that question a couple times and it gotten lost in the shuffle. Unfortunately I don't know the answer, but I think we all suspect what the answer is especially since fair play doesn't seem particularly high on the Lucky Ace agenda recently.

 

[jetset]

I didn't say Lucky Ace was entitled to display the eCOGRA seal. I wrote,

"If Lucky Ace is the same thing as 888.com, then there wouldn't be an issue with Lucky Ace using the eCOGRA seal since 888.com is an eCOGRA approved casino."

In the post you quoted, I was saying that I disagreed with RobWin's statement that 888.com should be added to the rogue pit. My point was... Given that eCOGRA has a problem with Lucky Ace displaying the seal, then it is safe to assume Lucky Ace and 888.com are not the same thing. And if Lucky Ace and 888.com are not the same thing, then there is not yet enough information to add 888.com to the rogue list. As I stated in the post you quoted, first the degree of the relationship between 888.com and Lucky Ace needs to be confirmed.

Splitting hairs aside for a moment - we know what the relationship is between Luckyace - Kamay Holdings and 888.com - the latter has previously issued a press release confirming a white label deal.

That still does not entitle Luckyace, having not undergone the requisite inspections and monitoring - to pirate a seal for which it has not qualified. That constitutes deceptive conduct imo, and if 888.com is a party to it they are also deserving of criticism in my book.

 

[aka23]

Splitting hairs aside for a moment - we know what the relationship is between Luckyace - Kamay Holdings and 888.com - the latter has previously issued a press release confirming a white label deal.

That still does not entitle Luckyace, having not undergone the requisite inspections and monitoring - to pirate a seal for which it has not qualified. That constitutes deceptive conduct imo, and if 888.com is a party to it they are also deserving of criticism in my book.

I don't consider a white label to be "the same thing" as the primary casino. And I don't think Lucky Ace is entitled to use the eCOGRA seal. Nobody in this thread has said they are entitled to use the seal, so there is no need to have a long discussion about points everyone agrees on that are tangent from the main thread. I also agree that 888.com is deserving of criticism, but I don't think it's done enough to go in the rogue pit (as was suggested in post #140 and discussed in my earlier reply).

 

[happygooner]

I realize you've asked that question a couple times and it gotten lost in the shuffle. Unfortunately I don't know the answer, but I think we all suspect what the answer is especially since fair play doesn't seem particularly high on the Lucky Ace agenda recently.

Hi max, it's great to see that interpretation has been revised since my last visit here as still no contact from luckyace but looked at bank statement today and deposit has been returned.

As of yesterday this would have rendered case closed from what I understand but today a different story. I know you suggested I wait until Wednesday but as they have simply sent me packing with my stake back and no response to my email would it not constitute reopening my pab now?

Also, would it be wise to take this up with gibraltar regulators now as others have suggested, or should I still sit tight for time being?

Cheers again and look forward to hearing from you

 

[loganberry]

Maxd, thank you very much. It takes a very big man to publicly apologise for his mistake and then take the necessary actions to rectify the problems that mistake inadvertently caused.

However there were some extremely vitriolic posts from established members of this forum against the newbies who came here for help, based very much on Maxd's initial stance.

Are those members also going to prove big enough and offer an apology to those who must surely have been devastated by that vitriol?

I'm not going to post any examples, but you know who you are.

 

[tsj]

Ok, you know what, it looks like I've had my head in ... an uncomfortable place today. My interpretation of the T&C issue has been a bit screwed up. Bryan's expertise in this lead him to a different conclusion, namely that if the players meet the wagering requirements, they ought to be paid THEN blocked if the casino insists on doing so. My primary mistake was in failing to recognize and follow that advice sooner.

I will now go through the process of re-opening all those PABs that I mistaken closed because of my erroneous T&C interpretation. Just so folks know where they're at I'll be sending out PMs with their current PAB status. This could take a day or two.

I will also go back through this thread and leave markers in my previous posts indicating that things have changed and that this post is now the starting point for a new approach to this.

Needless to say I offer my apologies to those that have been inconvenienced or distressed by my error here. What can I say, live and learn.

Ok mate.... sounds good

 

[maxd]

However there were some extremely vitriolic posts from established members of this forum against the newbies who came here for help, based very much on Maxd's initial stance.

Umm, I'm loath to risk stirring the pot on this one, but I think it's safe to say that the vitriol was flowing pretty freely in both directions and I don't think either camp -- with particular exceptions of course -- is going to win any congeniality awards over this. I for one am happy enough starting with a clean page and moving forward.

 

[loganberry]

You are right of course, Max. :notworthy

A fresh page it should ...and shall... indeed be.

 

[maxd]

Just a quick update here to say that I've sent out those PMs to all of you that have filed PABs against LuckyAce.

I hope everything is clear and that any outstanding questions regarding PAB status have been answered. If that's not the case feel free to PM me for clarification.

 

[roeltjek]

thanks max for the effort, if there is anything we can do please say so..

 

[happygooner]

Just to advise that as an extra measure now (they have had plenty enough time to respond), I am in the process of putting forth a direct complaint to gibraltar regulators. Hit them from both sides and with both barrells so to speak.

 

[vinylweatherman]

Just to advise that as an extra measure now (they have had plenty enough time to respond), I am in the process of putting forth a direct complaint to gibraltar regulators. Hit them from both sides and with both barrells so to speak.

I have just noticed another thread on this, where it is some AFFILIATES that have complained that they have been spammed with several Emails a day in order to get them to promote the new Lucky Ace branded casino and poker room (which they clearly now regret agreeing to). It looks like this is a problem of the casino's own making, they spammed potential affiliates, refused to take "no" for an answer, and obviously the easiest affiliates to crack were those running the "bonus whoring" websites, who probably only needed to see the figures for the SUB in order to get them signed up.
So, what happens?
Quite, Lucky Ace gets a deluge of players from these bonus whoring sites, and it has been in the interest of both the casino (so they thought), and the bonus site, to get as many players in as quickly as possible to grow the market share. The "men in suits" behind this have clearly never done anything like this before, it was an accident waiting to happen!
The SUB is +EV, and it is primarily "bonus whores" who have heard about this casino first, so they have been hit VERY hard over the past week or two, and have decided to deal with it by mass confiscations, account lockings, and non-response to player complaints (other than the "eff off" Email).

This is an example of how NOT to launch a new online casino, as those behind HippoJo are only too well aware. Perhaps it is this Kamay holdings outfit that should be rogued, as they may well decide to ditch Lucky Ace (leaving debts unpaid), and sneak back into the industry under a different guise later in the year. ALL other "888.com powered" white labels need to be treated with extreme caution, especially if they follow a similar pattern of a spamming campaign to get affiliates to promote them, coupled with a "too good to be true" SUB offering which will bring in more "bonus whores".

 

[loganberry]

LuckyAceCasino.com, is one of the industry's leading and most reliable online casino, focusing on providing a fair, secure, and enjoyable online gaming experience.

Are you sure we haven't all got it wrong with LuckyAce? I mean, this is a really really good recommendation.

And that is what worries me. When I did a search for LuckyAce Casino, this was the 2nd site on the list. And there was no mention of any of the problems that were being encountered in any of the other sites on the first page. In fact, the impression given is that LuckyAce is a bona fide place to play.

So if someone did a google search, but didn't put in the correct search string (and I am not sure what that is as my string only found the 'positive' reports), then there could be a lot more innocent players getting caught out before this nightmare is over.

 

[jetset]

I've been looking into this launch and I think you may be right, VWM - someone called Elsa Sterckx, a marketing official from Kamay was aggressively recruiting affiliates before the launch through a new affiliate program called Lucky Ace Partners.

BTW Kamay Holdings is registered in Limassol, Cyprus (no surprise, I guess) and is reputed to own some 271 other domains, including Chinaloft (source: Domain Tools), a resource site for antique hunters registered by one Gazit Bingaman of Kamay Holdings.

Googling the name to obtain more information reveals a controversial figure who has been accused of blog-spamming and supplying a false address which resulted in an investigation by Cypriot authorities - check it out for yourselves.

In the launch release 888.com claimed that the partnership with Kamay will bring the "renowned customer recruitment and traffic generation of Kamay Holdings" to the European Market. "With its marketing techniques and the 888 platform, Kamay will now focus its efforts on the growing European market."

If this is an example of how they propose to go about this, I doubt they will enjoy sustained success.

 

[vinylweatherman]

I've been looking into this launch and I think you may be right, VWM - someone called Elsa Sterckx, a marketing official from Kamay was aggressively recruiting affiliates before the launch through a new affiliate program called Lucky Ace Partners.

BTW Kamay Holdings is registered in Limassol, Cyprus (no surprise, I guess) and is reputed to own some 271 other domains, including Chinaloft (source: Domain Tools), a resource site for antique hunters registered by one Gazit Bingaman of Kamay Holdings.

Googling the name to obtain more information reveals a controversial figure who has been accused of blog-spamming and supplying a false address which resulted in an investigation by Cypriot authorities - check it out for yourselves.

In the launch release 888.com claimed that the partnership with Kamay will bring the "renowned customer recruitment and traffic generation of Kamay Holdings" to the European Market. "With its marketing techniques and the 888 platform, Kamay will now focus its efforts on the growing European market."

If this is an example of how they propose to go about this, I doubt they will enjoy sustained success.

They will not enjoy sustained success, if anything, they will bring down the "good name" of 888.com because everybody will see "powered by 888.com" on the site that has either spammed the crap out of them, or "stolen" their winnings.
If Kamay have this many sites, perhaps their intent was to launch a multitude of 888 white labels, and aim them at various markets. Lucky Ace may just be their experimental first attempt, amd next time they may be more careful not to get caught out (such as the illegal use of the eCogra seal, stupid SUB offer, etc.)

As for the search engines, it will take time for the negative stuff to hit the top as they have been aggressively marketing the brand pre-launch, so no doubt they had someone look into SEO for them.

I would expect the most likely search term anyone would use is simply the name of the casino they want info about. Newbies will stop at that, and look at the first 10 results, the Google default. Old hands at this would look at more results, and would use "search within results" to look for any negative results, terms such as "confiscated", "stolen", "not replying" "locked" come to mind.
The more players post on the forums, the higher these negative threads will rank, so it is helpful to post about who is behind all of this, as well as Lucky Ace itself.
Casinos are not the only ones who can resort to SEO to get their message across

 

[happygooner]

Well there it is...

Complaint raised to gibraltar regulators so now just have to sit back and wait.

Will update on progression

 

[Mousey]

Someone tell me again why white label casinos are good thing?

Good luck happygooner, let us know how it goes.

 

[Webzcas]

I've been looking into this launch and I think you may be right, VWM - someone called Elsa Sterckx, a marketing official from Kamay was aggressively recruiting affiliates before the launch through a new affiliate program called Lucky Ace Partners.

I have received numerous unsolicited emails from Lucky Ace Partners wanting me to join them. The most recent one, was today. I just throw towards the trash can in outlook.

Hi Dave,

My name is Kate, I am writing on behalf of the marketing team of LuckyAceAffiliates, the sole promoter of LuckyAcePoker and LuckyAceCasino.

I have reviewed your site onlinecasinoreviewer.com and I think it has a great potential to become a successful affiliate with us.

If you are interested please register using this link: Link Removed ( Old/Invalid)

Or ask me and Ill tell you more details and then create your personal affiliate account.

We would be really delighted to see you as our partner so please contact me on MSN, SKYPE, ICQ or just reply to this email for more information.

Hope to hear from you soon.

Sincerely you

 

[KasinoKing]

I just got my first mail from them today. Here it is + my response:-

----- Original Message -----
From: David White
To: [email protected]
Sent: Tuesday, February 05, 2008 3:06 PM
Subject: Hi, I'm contacting regarding advertising on kasinoking.co.uk


Hi,

Im David White of LuckyAcePartners, We solely represent an online casino and poker room powered by 888.

I see you are very established in the online gaming industry, Id love to cooperate with you promoting our brands,
Lets talk.

Our Brands are: www.LuckyAceCasino.com, www.LuckyAcePoker.com

Feel free to add me to you IM software.

Thanks,
David White
LuckyAcePartners.com Team
[email protected]
MSN Messenger: [email protected]
Skype: David-LAP
Yahoo IM: davidwhitelap
AOL IM: [email protected]
Google Talk: davidwhitelap
ICQ#: 428452448

- - - - - - - - - - - - - - - -

Dear David,

Thank you for the e-mail!
I would love to consider joining you as an affiliate - just as soon as you address the very serious issues going on here:-

https://www.casinomeister.com/forums/threads/luckyacecasino-and-luckyacepoker.22400/
https://www.casinomeister.com/forums/threads/in-progress-luckyacecasino-bonus-abuse-problem.22540/

You do not have permission to view link Log in or register now.

If even one of these complaints is genuine, which seems extremely likely at the moment, then this is certainly NOT they way for a responsible & apparently reputable casino group to behave. Please note that I do not promote casinos who are in the habit of ripping-off players.

I look forward to hearing your comments on this at your earliest convenience.
Regards,
KK

Kasino King
Guide to winning online
www.kasinoking.co.uk

 

[winbig]

[grammar nazi]

Hi, I'm contacting regarding advertising on kasinoking.co.uk

Who's "Regarding advertising"? I wonder why people don't proofread their writings anymore. Especially when it has to do with their job...

[/grammar nazi]

 

[kempe]

and for some reason they are still really after getting new customers, given the email i received today:

You joined LuckyAcePartners a while ago and we see [B]no activity[/B] in your account.

Our team will be happy to give you all the support in order to get started and to make the best out of your traffic.
 
Please do not hesitate to contact us with any questions regarding the campaign.

All the best,

Tom
LuckyAcePartners Team

I really stay away from this casino, and will not start promoting it on our Casino Promotion page!

 

[lots0]

I received over 100 spam emails from these guys at luckyacepartners, almost all used different names. I finally decided to contact them and ask them to stop, I included their reply.

I did the highlighting.

Also, please note that luckyacepartners.com reply email originates in Russia.

The emails are in reverse order, so start at the bottom and read up.

Hi Gary,

I see your already gaining a rep for not paying players.

Do a search on google or yahoo for [rogue casinos] [blacklisted casinos], [rogue casino affiliate programs]
or a host of other simular search terms... You'll find us, on the first page.

Welcome LuckyAcCasino, LuckyAcePoker and LuckyAcePartners to Casino Directory!

Even Warmer Regards
xxxxxxxxxxx

----- Original Message -----
From: Garry Smith - LuckyAce Partners
To: xxxxxxxxxxxx
Sent: Thursday, January 24, 2008 12:44 PM
Subject: Re: xxxxxxxx and LuckyAcePartners


Dear xxxx,

Please accept my sincere appologies for bothering you. I had no idea you were so desirable and high ranked in the search engines that many of our affiliates had a chance to find and approach you.

Rouge Hall of Shame doesn't sound good : ) I would truly appreciate if you gave me a chance and considered the opposite..

As I just already stated, you are strong on the market and I will be willing to pay your needs an extra attention.

Once again sorry for being so pushy and view our emails as a gesture of your status appreciation.

Warm regards,
Garry


----- Original Message -----
From: xxxxxxxxxxxxxxxxxxxxxxx
To: "Garry Smith" <[email protected]>
Sent: 24 Январь 2008 г. 19:13:00 (GMT+0300) Europe/Moscow
Subject: Re: xxxxxxxxxx and LuckyAcePartners



Please stop spamming me.

I don't do business with spammers.

One more spam email from you and your in my Rogue Hall of Shame.

XXXXXXXXX

----- Original Message -----
From: Garry Smith
To: xxxxxxxxxxxxxxxxxxxx
Sent: Thursday, January 24, 2008 3:28 AM
Subject: xxxxxxxx and LuckyAcePartners


Dear xxxx,

This is Garry from LuckyAcePartners Team.

I came across your website while surfing the net and it seems you are well associated with online casinos.

I am interested in the possibility of adding LuckyAceCasino or LuckyAcePoker to Lots0cash in order to develop a successful affiliate partnership.

LuckyAceCasino.com and LuckyAcePoker.com are powered by 888, the most trusted and respected name in the online gambling industry since 1997, with 24/7 Customer Support, and an experienced team aimed at making gaming experience enjoyable, safe, and secure.

I am confident that there is a strong potential for our partnership.

Let me know if you are interested in further details.

Thanks and looking forward,

 

[jetset]

Thanks for that very interesting information on the Russian origins of those emails, Lots0.

Quote from Luckyace: LuckyAceCasino.com and LuckyAcePoker.com are powered by 888, the most trusted and respected name in the online gambling industry since 1997, with 24/7 Customer Support, and an experienced team aimed at making gaming experience enjoyable, safe, and secure. Unquote

Yeah....right!

 

[swampwitch]

Don't expect any of this to end soon. My place has been bombed with emails wanting us to promote this sham. When my Lizard partner Sorrelltop asked how they were going to resolve the player issues, the response was basically, "But, affiliates are being paid...".
Sad thing is, for too many affiliates, that's the best reason to promote crap like this...

 

[Roar]

Uh, not following bona fide terms and conditions that aren't arbitarily enforced, illogical, or vague/misleading ARE enough to have your PAB invalidated. Meister has cancelled more than one PAB and mentioned doing so publicly in the forums when someone did something against the T&C such as playing a restricted or banned game.

Also, Meister has said many times that he is a FAIR PLAY advocate, NOT a casino advocate OR player advocate.

Last, considering you registered your account here in the last couple of weeks, maybe you ought to wait until you have a few more posts and a lot more experience before you lecture the webmaster of a very useful and productive site about what his duties are.

I am dismissing this extraordinary inaccurate rant as the product of a late night binge. Hope your Casino affiliation business is traveling a little better.

 

[aksana]

I just got my first mail from them today. Here it is + my response:-
Thank you for the e-mail!
I would love to consider joining you as an affiliate - just as soon as you address the very serious issues going on here:-

Link Outdated / Removed
Link Outdated / Removed

You do not have permission to view link Log in or register now.

I would add

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

 

[aksana]

I received over 100 spam emails from these guys at luckyacepartners, almost all used different names. I finally decided to contact them and ask them to stop, I included their reply.

I did the highlighting.

Also, please note that luckyacepartners.com reply email originates in Russia.

The emails are in reverse order, so start at the bottom and read up.

I also noticed a lot of advertising posts of LuckyAcePartners on Russian forums and sites, I suppose their are from Russia. It wouldn't be so bad if they didn't start their business so awfully.

 

[kavaman]

After 3-4 emails to their operations department they reopened my accounts with the group. Thanks for all help max, maybe you had something to do with my case?

-kavaman

 

[GI Joe]

A freidn of mine had the same problem...closed account, withholding winnings (235$).

I told him to write to them and threaten(hmmm...wrong spelling) with casinomesiter

Today they have opened his account again..and send him the winnings...

Perhaps everything turns out well.

 

[happygooner]

After registering my complaint with gibraltar regulators how long do you think I will have to wait for an acknowledgement of this?

Still nothing back as yet although only emailed them yesterday afternoon.

 

[maxd]

Today they have opened his account again..and send him the winnings...

Well that sounds promising! I hope we hear more of it in the coming days.

 

[lots0]

After registering my complaint with gibraltar regulators how long do you think I will have to wait for an acknowledgement of this?

At least one week and most likely two to four weeks.

They are a government agency after all...

...I suppose their are from Russia. It wouldn't be so bad if they didn't start their business so awfully.

I got nothing against Russians, with the exception that a LOT of email spam comes from Russia and Russian organized crime is responsible for a lot of the internet scams that target people in the West...

 

[vinylweatherman]

Well that sounds promising! I hope we hear more of it in the coming days.

Perhaps they have noticed how very PUBLIC this issue has become on the internet, along with rejections from many of the reputable affiliates they have approached.

I have also received this bullletin from one of the bonus websites, who promoted Lucky Ace, and have ended up with many unhappy members.

I had the pleasure to speak to the management at Lucky Ace Casino. They acknowledged that accounts were being closed and deposits are being returned to the some account holders.

Lucky Ace informed me the that Casino On Net is responsible for all back-end operations. Deposits, withdraws and casino accounts are all under there control.

They let me know that everyone who received a email should contact the Casino On Net again and have them reevaluate their account.

This shows that there is a VERY CLOSE connection with Casino On Net, and it is THEY who have been mass confiscating player's winnings. Clearly, they have full access to databases relating to accounts at 888.com, and presumably Reef Club too. They may be basing decisions not on how these players played at Lucky Ace, but on their past activity at other 888.com powered sites. It really could be down to the fact that having ever taken the SUB at the other sites, and never continued playing, is enough to justify confiscation of winnings from Lucky Ace.
This certainly fits, as it seems players who played "normally" were having winnings confiscated, not just those who used strategies, such as $1 bets on Blackjack, with or without a big starting bet to double the bankroll. Said players have even suffered confiscation where other games have been played, or where they have used a range of bet sizes - one mentioned staking between $5 and $30 per hand - hardly "grinding out the WR"

The last part does indicate that some players may get a resolution by contacting 888.com for this "account review", which would be the best first course of action.

 

[happygooner]

Perhaps they have noticed how very PUBLIC this issue has become on the internet, along with rejections from many of the reputable affiliates they have approached.

I have also received this bullletin from one of the bonus websites, who promoted Lucky Ace, and have ended up with many unhappy members.



This shows that there is a VERY CLOSE connection with Casino On Net, and it is THEY who have been mass confiscating player's winnings. Clearly, they have full access to databases relating to accounts at 888.com, and presumably Reef Club too. They may be basing decisions not on how these players played at Lucky Ace, but on their past activity at other 888.com powered sites. It really could be down to the fact that having ever taken the SUB at the other sites, and never continued playing, is enough to justify confiscation of winnings from Lucky Ace.
This certainly fits, as it seems players who played "normally" were having winnings confiscated, not just those who used strategies, such as $1 bets on Blackjack, with or without a big starting bet to double the bankroll. Said players have even suffered confiscation where other games have been played, or where they have used a range of bet sizes - one mentioned staking between $5 and $30 per hand - hardly "grinding out the WR"

The last part does indicate that some players may get a resolution by contacting 888.com for this "account review", which would be the best first course of action.

That is not the case with me at all as I have never played at 888 or anywhere else linked to them.

Still not received a response to my email 6 working days ago so can't see what good emailing them again will be. Are people suggesting I actually call 888??

 

[Webzcas]

Yet more spam from Lucky Ace Partners received today.


Seems like normal 888 marketing tactics being employed. If they are mass spamming affiliates multiple times, one can only begin to wonder what other dubious marketing techniques they might entertain.

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[Webzcas]

LuckyAceCasino.com and LuckyAcePoker.com are powered by 888, the most trusted and respected name in the online gambling industry since 1997, with 24/7 Customer Support, and an experienced team aimed at making gaming experience enjoyable, safe, and secure.

In layman terms it translates to:

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