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i not understand this email from SLOTASTIC

Discussion in 'Online Casinos' started by bisbis, Nov 7, 2011.

    Nov 7, 2011
  1. bisbis

    bisbis Experienced Member

    Occupation:
    other
    Location:
    Europe
    hi to all dear CMf, ;)

    i received this mail but there isn't any code. is fake or for you is original?

    Hi ,

    You are one of the lucky Winners!

    The first draw of our "Happy Weekend Raffle" took place today at 11 am EST and it's you who have won! CONGRATULATIONS!

    We are very happy to reward your weekend-play with a free Bonus!

    Enjoy it and don't forget to deposit during the weekend - you might win again!

    Bonus: No-Deposit Bonus
    Coupon Code:
    Validity: November 11th 2011

    If you have any questions regarding your account, this bonus promotion, your offers or Slotastic in general, please contact us now!

    Free hotline: 1 800 571 7009
    E-mail: This email is not visible to you.

    Click to call us via Skype



    The Slotastic customer care team is always happy to assist!

    Best regards,
    Oliver Smith, Casino Manager
    Oliver Smith, Casino Manager



    the account is forever closed and blocked but i want to understand this email with your help.

    thank you:thumbsup:
     
  2. Nov 7, 2011
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It was nothing special Bisbis. It was a mail sent out to probably every emailadress they have.
    Unfortunately an error and no mail will have a code in it.
    I expected that since I havn't made a deposit since May, but it would have been nice anyway:rolleyes:
     
  4. Nov 7, 2011
  5. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    I had this also

    I had this sent to me also. I contaced the chat, that said it was sent in error.
    They aplologized that I had not won anything and ended the chat session.

    Regards

    L,arsenne
     
  6. Nov 7, 2011
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I got that email too and already sent a mail to support. If they say the email was sent out in error I am not accepting it as I did play during the weekend.
     
  8. Nov 7, 2011
  9. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az
    Yeah I got it too. I thought it was a mistake since I deposited at JC this weekend. Guess nada. Owell
     
  10. Nov 7, 2011
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I received it as well, I guess it's one of those email glitches that happen occasionally. I hope you really are a winner chuchu!
     
  12. Nov 7, 2011
  13. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    Got it too.

    At such moments I feel so very sorry for those poor people working at their CS department.
    Just imagine, you walk in the office, mondaymorning, slight hangover from the weekend, and then your boss tells you that they send this errormail to ALL registred players promising a free ND bonus.:eek:

    Then you know your going to have a really, REALLY bad day...:rolleyes:
     
    8 people like this.
  14. Nov 7, 2011
  15. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Got it too. :eek::(

    I'm sure they are being bombarded, but their chat support leaves a lot to be desired, always.
     
    1 person likes this.
  16. Nov 7, 2011
  17. bisbis

    bisbis Experienced Member

    Occupation:
    other
    Location:
    Europe
    Thank you all for the explanation, have a great evening ;)
     
  18. Nov 7, 2011
  19. Greigssy

    Greigssy Senior Member

    Occupation:
    Electrician
    Location:
    Scotland
    Got it also, but I get an email every day from slotastic apparantly Iam a valued customer,I have played there twice this year.
    I would never take a free cash bonus ever again, hours upon hours of playthrough for a max $50 withdrawal, no thanks!
     
  20. Nov 7, 2011
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I got one also. I don't really accept that this was an error. Instead I think it's a deceptive technique to get players to log into the casino and maybe end up depositing since they were all set to play.

    That is JMO.
     
  22. Nov 7, 2011
  23. alpha1000

    alpha1000 Newbie member

    Occupation:
    Self Employed
    Location:
    USA
    Slotastic I got it too

    and one of the reason of I played this weekend was cause of the so called raffle....
    this is what they said...

    Please wait for a site operator to respond.

    You are not currently in a chat session.

    You are now chatting with 'Monelle'

    Monelle: Hello and welcome to our live chat service. How may I help you today?

    sl-alpha: Hello Monelle I got a email saying i am a weekend raffle winner could u please tell me about this?

    Monelle: please hold

    sl-alpha: Holding :)

    Monelle: We do apologize as this was actually a technical error, unfortunately there is no bonuses raffle winner.

    sl-alpha: Not Nice :-(

    Monelle: we do apologize

    sl-alpha: So there was no raffle you are saying?

    Monelle: unfortunately not

    sl-alpha: is it moved to another day?

    Monelle: no, the email was in error, please ignore the email

    Monelle: you will be credited with a small bonus for the inconvenience

    sl-alpha: Slotastic said that every play over the weekend was entered into a drawing that would be done on Monday 11/07/11 at 11:00 am eastern time. What happened to that? that was before the email I got.

    sl-alpha: Monelle you still there?

    Monelle: as advised the email was sent in error however I have credited your account with a small bonus for the inconvenience

    sl-alpha: thank you for that small bonus ,thats still did not answer my question.

    Monelle: no there was no raffle

    sl-alpha: I will be posting this issue on casinomiester.com to see if this has happened to other Slotastic players thank you for your time Monelle have a great day.:)

    The small bonus was a $50 free chip with a $3000.00 playthrough amount.

    I only deposit with no promo codes cause there restrictions and rules are crazy
    you think they give you $50 with no restrictions attached if you only ever do striaght deposit's with them in the past.

    hope this helps.
    alpha1000
     
  24. Nov 7, 2011
  25. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    E-mail sent in error

    Hi there,

    I wish to sincerely apologize for this e-mail sent out today.

    This was a test e-mail mistakingly sent out to all customers.

    Please accept our apologies for this technical error.

    Please note the details for this new Happy Monday Raffle: You must register/login in order to see the link.

    We have taken the necessary precautions to avoid such occurrences.

    Thank you for your understanding.

    Best regards,
    Yasmeen
     
    2 people like this.
  26. Nov 7, 2011
  27. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    You got a free 50 because of the email confusion but you've never deposited??? :confused:


     
  28. Nov 7, 2011
  29. alpha1000

    alpha1000 Newbie member

    Occupation:
    Self Employed
    Location:
    USA
    I did Deposit over the weekend
    And I knew that everyplay went towards the (False) raffle they were promoting . !!

    that was one of the reasons I deposit and played in slotastic instead of my usual favorite 3 Dice :)
     
  30. Nov 7, 2011
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This doesn't say much, no start date etc.

    Chat told the player there were no winners and no raffle - yet you say there WAS a raffle, just that everybody got the email, not just the winners.

    The general promotion terms apply to any prizes, so the "outrageous" WR would apply to a raffle prize just as much as it applies to the $50 free chip offered for the inconvenience.

    Now thee general terms raise another question,


    Have you now sold Slotastic too:confused:



     
  32. Nov 8, 2011
  33. classymom

    classymom Registered

    Occupation:
    Customer Service
    Location:
    Port St lucie Florida
    I too deposited this weekend and am very pissed about the email error makes me now leary about any promotion offers.
     
  34. Nov 8, 2011
  35. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    In saying all that if it was big mistake

    and the email was sent out to everyone offering;) free bonuses which werent going to come through, then they should of sent a bulk email out right after 'explaining the email was in error and a mistake on their part' It would of saved them alot of hassle and from getting no doubt numerous complaints from their clients. In my opinion anyway.
     
    2 people like this.
  36. Nov 8, 2011
  37. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    Oops! I should of read everyone elses posts before putting in my 2 cents worth...lol!

    Please ignore my previous post :)


     
  38. Nov 8, 2011
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    They apologised and told me the email was sent out in error. However since I was deemed to be a loyal player they placed $40 in my account.

    Slotastic should check which players had played during the weekend and award all of them free chips as a goodwill gesture and atone for their mistake. This will then largely erase the memories of the mistake and players will continue to deposit. Frankly, with a 60x playthrough how many will make it to the max cashout?
     

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