This is a very good point and one I have made to the guys here. I appreciate KYC can be difficult at times and we will always try to help where we can but we cannot risk a single misstep. Anyone who has been to Vegas will know that they ID absolutely everyone who goes to the bar, this is because one single under age gambler/drinker can put their whole operation at risk. This is how we are with KYC.
As far as Alderney and the FTP fiasco is concerned, I can't really comment as it was before we moved to our Alderney license, but they were shut down for money laundering - a crime that extends much further than the reach of the gambling regulator, hence the DoJ and FBI being involved.
The problem is usually with the front line CS that players are dealing with. It's impossible to have a meaningful discussion about alternative means that might work because one is speaking to a CS rep that has not been trained in the KYC aspect. They sometimes fail to actually listen to what a player is saying and parrot out a completely inappropriate answer over and over again. This makes players guess what might do, and when they guess wrong, it makes the casino look as though they are messing them around.
For a UK person, they can actually complain to the ICO where they feel that they have unfairly failed KYC checks. This has been happening with the banks, and the ICO and banking regulators have told the banks that they must not use systems that exclude certain sectors of the community such as the elderly, disabled, etc.
If the ordinary punter was as well versed as the criminals, they would have little trouble getting past KYC as they would be who they say they are, whereas the criminals are using their knowledge to beat the system.
At casinos, the whole KYC system is shrouded in secrecy, yet here in the UK there are many programs that cover EXACTLY how it's done, and how the criminals and fraudsters eventually got busted. They also show in some detail what happens in the secretive world of looking at a set of documents to determine whether they are genuine or fake.
We have "Caught Red Handed" on BBC1 daytime TV, "Fake Britain" also. Both cover the war between the fakers and criminals who target individuals and companies, what they did, and how, and how they eventually got busted.
Watching such shows may guide the innocent in not inadvertently triggering those false positives when dealing with a bank, loan company, or even their employer.
The fundamental advice is to always get on the electoral roll as soon as you move house, rather than waiting for the form in October. It is much more than just "registering to vote". The other is to check your credit files for errors, they are much more common than one might expect.
Another important piece of advice is to shred anything with your personal information on it, and NEVER send such data by insecure means, advice with most online casino players are forced to disregard as the casinos have such archaic systems for the initial processes of KYC, sending in high quality images of all the personal data an ID thief could want by email.
KYC is so strict because casinos can't even have ONE mistake, yet they often couldn't care less about players' documents going missing during the initial stages, it's just a case of "please send it again". I do not think the ICO will be too happy with this state of affairs once the new UK regime drags them into such complaints.